Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
In the heart of the Oakland neighborhood you'll find this modern hotel with large, comfortable rooms and a helpful staff. The University of Pittsburgh and several hospitals are very close by.
Smoke free premises. 202 units. 9 stories, interior corridors. Accessibility (Call).
valet and coin laundry, area transportation-within 3 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 174 guests
Showing reviews 1 - 5 of 50
9.6
Anonymous
Exceptional
08-08-2017
Exceptional
Pros:
Cons: Price is high. Did not eat breakfast there because prices were too high.
7.5
Anonymous
Good
08-08-2017
Good value hotel
Pros: Bed was very comfortable. Room was clean. Shower had great water pressure.
Cons: The elevator was very slow. The phone was broke in the room
10.0
Anonymous
Exceptional
08-01-2017
University of Pittsburgh tour
Pros: The location was perfect for our tour of University of Pitt!!! Super clean and very comfortable beds. The staff was very friendly and the facilities are nice.
Cons: I wish the pillows were more comfortable. I found them rather hard It's a shame, because the beds are comfy.
8.8
Anonymous
Excellent
07-21-2017
great hotel
Pros: Staff were great
Cons:
8.3
Anonymous
Very Good
07-17-2017
Very good
Pros: Closeness to restaurants
Cons: TV reception quality. No HDTV
9.6
Anonymous
Exceptional
07-17-2017
Exceptional
Pros:
Cons: The air conditioning didn't work very well But the workers tried to help with no success.
8.3
Anonymous
Very Good
07-11-2017
Clean, quiet, and comfortable. Staff...
Pros: The room was clean, quiet, and comfortable. It included a refrigerator and microwave as well. The room was spacious.
Cons: No complaints.
5.4
Anonymous
Fair
07-10-2017
Passable
Pros: location
Cons: cleanliness, air conditioner too close to bed and too cold and air could not be adjusted
9.6
Anonymous
Exceptional
06-30-2017
Lovely stay
Pros: Staff were extremely helpful and went out of their way to make sure we had everything we needed. Room was perfect.
Cons:
9.2
Anonymous
Wonderful
06-26-2017
Superb
Pros: Nice clean hotel, fridge and microwave in room, friendly staff
Cons: My bed selection wasn't available when I checked in. I was able to move into my desired room the next day for the rest of my stay.
8.8
Anonymous
Excellent
06-12-2017
nice and quite
Pros: Workers were helpful
Cons: Thier was nothing that i didn't like
9.6
Anonymous
Exceptional
06-08-2017
Great hotel right by Pitt
Pros: Staff was friendly and helpful
Cons:
8.8
Anonymous
Excellent
06-08-2017
Great stay definitely a place...
Pros: Staff was very friendly and helpful
Cons: As minor as it may be but the picture in the bathroom was damaged and it took away from the overall look of an otherwise perfect accommodation.
8.3
Anonymous
Very Good
06-06-2017
Stanley Cup Finals
Pros: Located close to the University of Pittsburg. Very comfortable with walking around the area
Cons: No real ventilation in the bathroom. Slight musty smell due to humidity. Visible signs of humidity issues in the bathroom, peeling paint on the ceiling, frame on the picture mounted on the wall was also bubbling and there was a little mild in the upper corner of the shower.
The toilet paper roll was mounted under the sink and too far away from the toilet.
Greater than 3ft.
We stayed in room #902.
7.9
Anonymous
Good
06-05-2017
good price for what you...
Pros: liked having the flavored water and cookies in the lobby
Cons: public areas a bit worn
7.5
Anonymous
Good
06-01-2017
Good
Pros: Loved the guys driving the shuttle and the shuttle service in general.
Cons: I thought there was free parking but it was $18 per night. The worst was they charged me for my rooms and had a preauthorization for another $560 for 3 days. Essentially costing me $1100 for a few days while it cleared. It was very disconcerting to have that much money in limbo. Supposedly it was because I used booking.com and someone entered it wrong.
8.8
Anonymous
Excellent
05-29-2017
Fabulous
Pros:
Cons: Parking situation. Long wait to get car back
9.6
Anonymous
Exceptional
05-23-2017
Exceptional
Pros: Easy valet parking.
Cons: No vending machines on my floor. Level 5.
8.8
Anonymous
Excellent
05-08-2017
Good one-night stay
Pros: Bed & pillows were very comfortable. Everything was clean and in great shape. The location was convenient, with shops & restaurants within close walking distance.
Cons: The valet parking (required) was chaotic! We could easily hear our neighbors in our room, and the hallway noise was quite loud. The fruit-infused water was nice, but the cookies or other snack was always empty!
6.7
Anonymous
Pleasant
04-13-2017
Good location, and that
Pros: - Good bed
- Cordial personnel at the restaurant
Cons: - Only decent breakfast
- borderline clean
- dismissive personnel at the reception
- terrible A/C system
5.8
Anonymous
Okay
04-13-2017
Okay
Pros: Located close to the university.
Cons: Our key card kept becoming deactivated and we could not get into our room.
8.3
Anonymous
Very Good
04-08-2017
Very good
Pros: Comfortably climate controlled.
Cons: Victim of phone scam during our stay. Valet parking off site.
5.0
Anonymous
Fair
04-06-2017
Never gonna stay their again
Pros: a roof over my head & place to sleep
Cons: all most everything, grill/restaurant closed at noon to 4 "really", place to get snacks was a joke and took 50 minutes to get my car back after check out. very, very upset about that !!!!!!!!
5.8
Anonymous
Okay
04-05-2017
Hilton Garden Review - center...
Pros: The Valet staff
Cons: The room. The comforter is made out of an itchy material, something smooth should be developed or used by Hilton. The refrigerator popped continuously all night. The bathroom sink had build up in the hole (something weird to look at but is looked at). this was my first time at the hotel, a little FYI at the checkin about WIFI and vending would have been nice also
8.8
Anonymous
Excellent
04-05-2017
Fabulous
Pros:
Cons: My room was not cleaned / restocked after my first night -
8.8
Anonymous
Excellent
03-29-2017
Fabulous
Pros:
Cons: Bathroom door is on a spring which meant that it kept closing which was a little weird.
Also, there are 2 Hilton Garden Inns on Forbes Ave about 4 miles from each other. Be sure that you enter the correct address in your GPS.
9.6
Anonymous
Exceptional
02-20-2017
Location to University of Pitt...
Pros: Location. Came into town for a University of Pitt basketball game, the location was perfect.
Cons: Price. 250 was a bit steep.
10.0
Anonymous
Exceptional
02-03-2017
Exceptional
Pros: Staff were excellent as well as condition of hotel.
Cons:
10.0
Anonymous
Exceptional
02-03-2017
Recommended for University of Pittsburgh
Pros: It is very close to the University.
Cons: Parking costs extra, essentially raising the room price from that advertised.
10.0
Anonymous
Exceptional
01-13-2017
When in Pittsburgh again, this...
Pros: Both dinner and breakfast servers were efficient, and courteous. Dinner service was exceptional.
Cons:
9.6
Anonymous
Exceptional
01-05-2017
Highly Recommended!
Pros: Exceptional customer service all the way around - front desk, valet, shuttle service, restaurant and housekeeping. All simply wonderful, helpful and friendly! I highly recommend staying here. Additionally, the shuttle service that provides local transportation made our stay stress free!
Cons:
8.8
Anonymous
Excellent
01-03-2017
Fabulous
Pros: Management was excellent and helping me in every way.
Cons: Fan in the bathroom was weak - after two showers the room was warm and humid.
9.2
Anonymous
Wonderful
01-03-2017
Great New Year's Eve stay!
Pros: Loved the bed and the location was great.
Cons: Breakfast, it was not good for the money. The staff were very nice though.
3.8
Anonymous
Poor
01-02-2017
Refund
Pros: No food, dirty room shower fell apart, noisy,
Cons: Dirty, noisy shower fell apart ,
9.2
Anonymous
Wonderful
01-02-2017
ideal place to stay
Pros: the bed
Cons: no free parking
9.6
Anonymous
Exceptional
12-27-2016
Exceptional
Pros: Friendly staff
Cons: Pillows too soft
7.1
Anonymous
Good
12-20-2016
poor listening skills
Pros: The bed was very comfortable
Cons: They put all 3 rooms on my credit card when the rooms were in 3 different names and my money was on hold for 2 day. The first lady at the desk was rude and kept talking over me until I finally got a manager. Still had no money for the weekend but she did apologise
10.0
Anonymous
Exceptional
12-04-2016
Great Place! Great Staff!
Pros: The driver on duty with the shuttle went above and beyond. Great Guy.
Everything so clean and comfortable
Enjoy a wonderful breakfast with great servers. Fist time in Pittsburg
Very Good experience. Thanks To All
Bob & Nancy
Cons:
7.9
Anonymous
Good
11-15-2016
Nice place to stay for...
Pros: Need to have more variety on the menu
Cons: Didn't know I needed to sign up for the shuttle to the stadium until was too late
9.2
Anonymous
Wonderful
11-15-2016
Steelers fan 4life
Pros: The Staff were excellent!! The breakfast was wonderful
Cons: We were placed in a handicap room ...
10.0
Anonymous
Exceptional
11-07-2016
A very pleasant visit.
Pros: Very clean. The personnel was friendly and professiona
Cons:
8.3
Anonymous
Very Good
11-07-2016
Great location for access to...
Pros: Coffee bar. Dinner in the pared-down restaurant. Bar-tender / server was talkative and informative.
Cons: Cool reception. Staff not knowledgeable about tour options and times. No openly available printed city tour maps. Not very helpful for first time visitors.
10.0
Anonymous
Exceptional
10-31-2016
Best place to stay in...
Pros: The view of the Cathedral of Learning (Pitt Alumni)
Proximity to location of meeting (VA hospital).
Shuttle service.
Staff.
Cleanliness.
Safety.
Food.
Cons: n/a
6.7
Anonymous
Pleasant
10-18-2016
Good but not perfect
Pros: Nice staff, friendly hotel
Cons: Shares the same name and a similar address with another Hotel which was the one we were supposed to be in for a wedding party - confusing!
7.5
Anonymous
Good
10-09-2016
OK
Pros: Bed was a bit uncomfortable
Cons: King bed no fan noise from bathroom
10.0
Anonymous
Exceptional
09-20-2016
4 great days in Pittsburgh...
Pros: There was a little hiccup with our room when we arrived as it wasn't what was reserved but Andrea at the front desk took care of that and got us another room that was what we wanted. Many thanks to her and her staff! Booking.com had made the mistake when reserving our room of what we wanted.
Cons: No complaints.
7.1
Anonymous
Good
08-30-2016
Clean pleasant stay very close...
Pros: It was overall fairly nice - nothing special in the rooms. The lobby drinks were refreshing and the front desk staff was very helpful and pleasant.
Cons: Noise level high
6.3
Anonymous
Pleasant
08-22-2016
Overall a good hotel with...
Pros: location where close to the university for my son
Cons:
7.9
Anonymous
Good
08-19-2016
Good place to stay for...
Pros: Good Location for College Tours. Great shuttle service & shuttle driver was perfect!
Cons: We couldn't rent movies .
8.8
Anonymous
Excellent
08-15-2016
Clean and friendly in Oakland
Pros: The room was clean, comfortable, and quiet. The staff were friendly and helpful. The bus from downtown leaves one right outside the door, which is great. I loved having a laundry available, since I had already been traveling for a few days. Overall, a good experience.
Cons: The bathroom lighting is poor and the sink/counter is very deep, which makes it difficult to use the mirror to apply makeup. Better lighting and magnifying mirrors on the wall would be a most welcome improvement. I lost a nail opening the bathroom shower door -- it needs a sign that says, Watch Your Fingers!
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