This very well-kept modern downtown hotel provides the best accommodations in the city. Attractive public spaces are designed to mingle business with pleasure.
Smoke free premises. 175 units. 7 stories, interior corridors. Accessibility (Call).
I-81 exit 185, just w of jct Lackawanna Ave, Jefferson Ave and Spruce St; downtown. 100 Adams Ave 18503.
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valet and coin laundry, rental car service, airport transportation, room service, area transportation-within 2 mi.
Terms
1-7 night minimum stay, cancellation fee imposed, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 75 guests
Showing reviews 1 - 5 of 50
6.7
Louis
Pleasant
review category group of friends
09-20-2016
Pros: Convenience of location. Attentive, courteous staff.
Cons: To charge for parking ($9.99/day) in the adjacent garage at this room price is offensive. It's Scranton-not Manhatten. And the logistics (having to exit the garage to the street, walk to hotel lobby, and take elevator BACK up is silly). Finally-the parking garage ticket machine KEEPS THE TICKET each time you exit!! So annoying to have to stop at reception every time you return!
7.9
Kat
Good
mature couple
09-16-2016
Pros: Clean room, comfy bed
Cons:
10.0
Richard
Exceptional
mature couple
09-07-2016
Pros: Everyone was exceptionally nice, felt like I was visiting friends.
Cons:
7.1
Laila
Good
young couple
08-30-2016
Pros: Staff
Cons: Not pay for parking...more towels... Room to far from elevator
7.5
James
Good
mature couple
08-28-2016
Pros: Liked the location. The staff were very helpful. Our room was adequate.
Cons: There was road construction which made it difficult getting in and out. Parking was a small problem but I don't know now you could change that.
9.6
Felicite
Exceptional
solo traveller
08-23-2016
Pros: The location and the friendship of the satt
Cons:
9.6
Jean-philippe
Exceptional
young couple
08-03-2016
Pros: Pool,spa, tranquility, restaurants around the hotel.
Cons: The blond waitress at their own restaurant...Idiot.
7.1
Kerri
Good
young couple
07-26-2016
Pros: It was a clean and comfortable.
Cons: I thought for one night is was over priced.
10.0
Danielle
Exceptional
solo traveller
07-17-2016
Pros: great stay
Cons: Would love to have a room for September 23-25 if you could make that happen..
Danielle
9.2
Cst
Wonderful
family with older children
07-11-2016
Pros: Superior attention to late arriving guests..was offered an escort to next door garage and a complete and delicious burger meal was prepared for my child and I @1125 pm!!!! Kudos,Scranton Hilton!!
Cons: Bath is slightly older but nice and big
9.6
Michael
Exceptional
family with older children
07-11-2016
Pros: The staff was friendly, and the room was very quiet and comfortable. It was a good value for the money.
Cons: Nothing specific was wrong. It was just not as new as other hotels that we have recently used.
9.6
Sharon
Exceptional
review category group of friends
07-10-2016
Pros: Nice staff.
Cons: Nothing
7.5
Lisa
Good
family with older children
07-07-2016
Pros: the location was perfect
and the staff very accommodating
Cons: the parking in a separate building and a fee per night
5.8
Sarah
Okay
young couple
06-29-2016
Pros:
Cons: Not stains on bed
8.8
Amr
Excellent
solo traveller
06-27-2016
Pros: Staff and location.
Cons:
6.5
Michael
Pleasant
family with young children
06-26-2016
Pros:
Cons: It was supposed to be a queen room with 2 queen beds... The beds we slept on we're double beds... Not queen... Paid $200 dollars for queen room with queen beds
4.2
Anonymous
Disappointing
young couple
05-24-2016
Pros: The pillows, it was right in down town..
Cons: Parking was not attached to the facility, the "park" for our pets was very misleading by the picture, we had a 3rd floor room with our two dogs which was inconvenient or rather weird. The guy checking my husband in took a very long time checking him in and didn't even acknowledge him on arrival. We had to pay an few extra fees to have our dogs, one non refundable and not mentioned at all on the site for payment, parking cost extra per exit of the garage plus overnight, breakfast was not included, overall not a good experience and not worth all the money and extra charges.
8.8
Shlomit
Excellent
family with older children
05-19-2016
Pros: Very clean rooms
Cons: It felt like people are 'saving' on us - only 2 paper cups, 2 coffee dachets etc.
8.8
Dennis
Excellent
mature couple
05-18-2016
Pros: Bathroom, room furnishings, and the fitness center were up to date and in good condition.
Cons: Additional expense for parking and breakfast.
7.9
Jennifer
Good
solo traveller
05-07-2016
Pros: staff was very nice and helpful
temperature of the room was comfortable
Cons: no hair dryer in the room
tub and sink didn't drain very well
10.0
Erin
Exceptional
review category group of friends
04-26-2016
Pros: The shuttle guy joe was wonderful!
Cons:
6.7
Anonymous
Pleasant
solo traveller
04-22-2016
Pros: The staff was very friendly and professional.
Cons: For the price, free valet parking should have available. In addition, for the price, at least a continental breakfast should have been available. Additionally, the pillows were like harden marshallows. Finally, the room looked much bigger in the online photographs.
10.0
Mavourneen
Exceptional
family with older children
04-13-2016
Pros: Loved the exercise room and pool.
Cons: Everything was wonderful. Just keep doing what they are doing.
8.3
Guy
Very Good
mature couple
04-03-2016
Pros:
Cons: The breakfeastshould be included in the room fees.
9.6
George
Exceptional
mature couple
01-31-2016
Pros: Friendliness of the Staff
Exceptional breakfast buffet
Cons:
8.8
Declan
Excellent
solo traveller
01-25-2016
Pros: The staff were extremely friendly and helpful
Cons: Breakfast food not great
10.0
Dmct
Exceptional
family with young children
01-01-2016
Pros: Friendly staff, comfy beds, clean, nice pool and hot tub for the kids.
Cons:
10.0
Laura
Exceptional
mature couple
12-21-2015
Pros: Very friendly & accommodating staff
Welcomed our dog
Cons: nothing!
10.0
Debbie
Exceptional
review category group of friends
11-30-2015
Pros: nice friendly clean place
Cons:
7.5
Anonymous
Good
family with older children
11-28-2015
Pros: Great location. Clean and comfortable.
Cons: Inadvertently left a somewhat valuable personal item in the room when we checked out. Called an hour later to report it. Item was "not found" in the room. Not happy with that outcome.
10.0
Timothy
Exceptional
mature couple
11-11-2015
Pros: The staff were helpful and courteous. We were in an excellent location for the show we came to see, and close to several excellent restaurants.
Cons:
9.0
Rich
Wonderful
Business Traveler
11-09-2015
Pros: Location, coffee in lobby, bar area
Cons: basic cable for TV ... no movie options
10.0
Lawrence_k
Exceptional
mature couple
09-08-2015
Pros: One of the very few breakfast buffets that was actually good, and not even expensive. The staff was exceedingly friendly and helpful.
Cons:
10.0
Joan
Exceptional
family with older children
08-26-2015
Pros: I liked everything in my hotel stay with the Hilton Scranton and Conference.I strongly recommend the hotel for families who have kids going to the University of Scranton. If you are looking for a place to stay in before moving day. They provide a complimentary shuttle to take you to the "U" as they call it and if you need a shuttle pick up, you can give them a call. A special shout out to all the shuttle drivers! Breakfast food was awesome although it was not included in our package, I think it's worth your money. Try their omelet! Everyone was accommodating and great!
Cons:
7.9
Paul
Good
mature couple
08-04-2015
Pros: Staff very courteous and helpful.
Parking very easy and convenient.
Bed was wonderful.
Cons:
9.6
Cornielly
Exceptional
family with young children
08-04-2015
Pros: The manager was really friendly and welcoming. He gave us a room with a good view. The beds were really comfy and the room smelled & looked clean. Enjoyed the pool also!
Cons:
10.0
Ralph
Exceptional
family with young children
07-30-2015
Pros: The room was nice and the service also.
Cons: They dont have a restaurant for breakfast open in the morning and the only place to have breakfast in the area was a McDonald.
7.5
Albina
Good
family with young children
07-09-2015
Pros: Kids love the pool.
Cons: Lids did not fit cup. Bought food from the hotel restaurant and it was nasty , also gave my kids diarrhea.
5.0
Weekend
Fair
review category group of friends
06-30-2015
Pros: Beds were very comfortable - easy to get to from the highway and get to the concert - close to things to do in the downtown area
Cons: -had a blood stain in the bed
-ate room service breakfast both days - first day english muffin wasn't toasted - both days food was barely warm
-night auditor was rude when we called after the concert for food options - told us they were closed and hung up with no other options
-cold water in the morning
-parking costs $9.95 through the hotel but if you read the daily parking fee on the sign of the garage, it's $9 per day - don't like an extra $1 being taken from me
8.8
Mysunnmoon
Excellent
family with older children
06-30-2015
Pros: location, friendliness, cleanliness
Cons: parking next door..in and out..
air conditioning goes on and off and did not maintain temperature
for that price should have included breakfast
10.0
Edward
Exceptional
family with young children
05-27-2015
Pros: An excellent room and our 7 month old son was well catered for with a crib in the room. Very friendly staff, spacious room, short walk to local shops/mall. An excellent place to stay overnight on route from Niagara Falls to Washington DC. And you can take a photo of the Penn Paper tower if you're an Office fan!
Cons:
8.5
Joe
Excellent
mature couple
05-26-2015
Pros:
Cons: Having to pay to park.
9.6
Antony
Exceptional
family with older children
05-19-2015
Pros: We didn't get checked in until after 10...the staff was very friendly upon arrival...I went to the bar and ordered two pub burgers to go...they were delicious and affordable, $21 for burgers and fries...
Cons: location...not the easiest in and out city to get back to 81...parking is in an attached garage and they stamp your ticket at check-in, but you are still charged $10 for parking...
8.3
Anonymous
Very Good
young couple
05-15-2015
Pros:
Cons: The room service foods was below average at best.
10.0
Sophia
Exceptional
family with older children
05-12-2015
Pros: Allowed our mothers car to stay right out front so it was easy to get places. Also the Starbucks coffee guy remembered my order from the previous day! Amazing staff.
Cons: Nothing
10.0
Anne
Exceptional
mature couple
04-14-2015
Pros: Room next to us was LOUD! One phone call to front desk and silence! Extended stay for 1hour so we could shower after marathon.
Cons:
9.6
Anonymous
Exceptional
family with older children
04-14-2015
Pros: Staff was great!
Cons: Other guests smoked right outside of the main entrance to the hotel. At times there were so many smokers in front of the hotel that it was like walking through a maze. There should be a designated smoking area someplace ELSE!
10.0
Brandi
Exceptional
solo traveller
04-12-2015
Pros: Location was best
Cons: not alot of choices on the room services menu
9.6
Rubezahl
Exceptional
mature couple
04-03-2015
Pros: Friendly, helpful staff; room comfort and size; great mattress; close to restaurants and Scranton Cultural Center and shopping;
Cons: No valet parking
10.0
Christina
Exceptional
review category group of friends
03-17-2015
Pros: We do an annual girls weekend in Scranton for the St. Patrick's parade. We started staying at the Hilton 3 years ago and will not stay anywhere else! The staff are,by far,outstanding! The rooms are quite comfortable and roomy enough for 4 to 5 girls!
While the hotel is pricey, the staff, the condition of the hotel, the location, the amenities, the parade day activities and the breakfast buffet absolutely are well worth the extra money!
Cons: Not a bad experience at all, my only complaint is the parking garage! $9.95/night at the Hilton garage, when on the weekend of the parade, the parking garage located across the street from the Hilton is $5/day.
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