Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This very well-kept modern downtown hotel provides the best accommodations in the city. Attractive public spaces are designed to mingle business with pleasure. Indoor parking is adjacent.
Smoke free premises. 175 units. 7 stories, interior corridors. Accessibility (Call).
I-81 exit 185, just w of jct Lackawanna Ave, Jefferson Ave and Spruce St; downtown. 100 Adams Ave 18503.
AAA Benefit
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Eco Certification
Green Seal is an independent, non-profit organization that uses science-based standards and the power of the marketplace to create a more sustainable world.
valet and coin laundry, rental car service, airport transportation, room service, area transportation-within 2 mi.
Terms
1-7 night minimum stay, cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 97 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
07-14-2017
Pros: Location, coffee in lobby, bar area
Cons: basic cable for TV ... no movie options
10.0
Anonymous
Exceptional
07-14-2017
Pros: Location, Location, Location....
Cons: Meet our needs. Nothing to complain about.
7.0
Anonymous
Good
07-14-2017
Pros: Location.
Cons: Overpriced for where it is. It's not a tourist destination, it's a college town.
9.0
Anonymous
Wonderful
07-14-2017
Pros: The bathrooms and rooms were very nice. It was great to have room for two people to move around the bathroom without being right on top of each other.
Cons:
10.0
Anonymous
Exceptional
07-14-2017
Pros: Staff was so accommodating and extremely helpful! Very much appreciate the friendliness and assistance provided throughout our stay. Would stay again
Cons:
7.5
Anonymous
Good
11-28-2015
Good
Pros: Great location. Clean and comfortable.
Cons: Inadvertently left a somewhat valuable personal item in the room when we checked out. Called an hour later to report it. Item was "not found" in the room. Not happy with that outcome.
7.9
Anonymous
Good
09-29-2015
Good
Pros:
Cons:
8.8
Anonymous
Excellent
07-21-2015
Fabulous
Pros:
Cons:
7.1
Anonymous
Good
07-19-2015
Good
Pros:
Cons:
5.8
Anonymous
Okay
07-17-2017
Okay
Pros: Food servers, room service, omelette cook, quiet of room
Cons: Pastries were terrible.
When I arrived after a long drive at night and was the only person there, one front desk guy was on the phone and the other was watching him. Neither paid any attention to me. After about a minute, I said "Hello?" And then I got service.
9.6
Anonymous
Exceptional
07-15-2017
An oasis in unexpected place
Pros: Early morning coffee at 6 am.
Cons: Only one suitcase stand per room.
10.0
Anonymous
Exceptional
07-07-2017
Nice stay
Pros: Entire staff was very friendly
Cons: Our room was next to housekeeping and they woke us up
10.0
Anonymous
Exceptional
06-29-2017
Don't care for the additional...
Pros: Had continental breakfast.
Cons:
9.2
Anonymous
Wonderful
06-20-2017
Great Convention in Electric City!!
Pros: Didn't use. I was at a convention. Meals were all served.
Cons:
9.2
Anonymous
Wonderful
06-15-2017
Superb
Pros: Location
Cons: Nothing
7.9
Anonymous
Good
06-09-2017
Good
Pros: The bed, the suite was nice
Cons: Having spent 250 for 1 night I had to pay for parking, also there were a few homeless people in the area and a prison run halfway house a nick away
7.1
Anonymous
Good
06-05-2017
Overall it was fine.
Pros: Hotel is very good
Cons: Parking is poor. No valet parking. Have to either park and drag luggage from the paring garage ... or pull in, check-in, take you luggage to your room then come back and park your car in the garage. Inconvenient either way. Usually nobody out front to assist you.
6.7
Anonymous
Pleasant
05-28-2017
Left in the dark.
Pros: Location was perfect for our purpose for being in the Scranton area.
Cons: There was no electricity for one hour Saturday morning. Unfortunately, we needed to be out early and therefore, we all had to get ready in the dark. No information was relayed to us as to why the power was out or what was being done to rectify the situation. Also, upon checkout, we weren't given any discount for our inconvenience!!!!
6.7
Anonymous
Pleasant
05-27-2017
Great Stay, Overcharged Be Careful
Pros: The pool and quiteness of thw hotel and the computers in lobby for use...
Cons: The fact that they charge me more than suppose to and when u call about the issue nobody can tell u how it got charged extra..
7.1
Anonymous
Good
05-21-2017
Good
Pros: The room was nice and the beds were comfortable
Cons: when I went up to the room just after 3pm there was dirty linen On the floor in front of several rooms.
3.3
Anonymous
Poor
05-01-2017
Not so nice.
Pros:
Cons: Hallways smelled and the facilities were less than adequate.
8.8
Anonymous
Excellent
04-21-2017
Fabulous
Pros: Clean & convenient
Cons:
7.5
Anonymous
Good
03-02-2017
Good
Pros: nice comfortable bed!
Cons: pay for breakfast..
9.6
Anonymous
Exceptional
02-28-2017
wonderful relaxing stay.
Pros: location from business area, bed was very soft and comfortable after long drive
Cons: had to walk outside to parking garage
8.8
Anonymous
Excellent
02-21-2017
Fabulous
Pros:
Cons: The WiFi didnt work
9.6
Anonymous
Exceptional
02-03-2017
The room was nicer than...
Pros: The staff was very helpful and friendly.
Cons: Had to pay for parking and park in parking garage.
10.0
Anonymous
Exceptional
02-02-2017
Spacious room to rest after...
Pros: Extremely helpfull and polite staff.
Lovely large and very clean room
Cons:
10.0
Anonymous
Exceptional
01-21-2017
The best for less.
Pros: All personnel were fantastic.
Cons: Nothing
10.0
Anonymous
Exceptional
01-03-2017
Great location near lots of...
Pros: The hotel was centrally located and a walk to many lively restaurants. We had Thai. Beautiful hotel and city!
Cons:
10.0
Anonymous
Exceptional
01-03-2017
Exceptional
Pros: I enjoyed everything about this Hilton. Scranton is my halfway mark between Massachusetts and Virginia. This is the first time I try this Hilton. I love it! It's beautiful, well designed, the desk staff was efficient, cordial, and very helpful. The Christmas decorations were classy and not overdone.
My room, a single king, was perfect. Exceptionally clean, really comfortable bed, good lighting, good cable. I ordered dinner through room service, and a wonderful man named Reggie was just as kind, friendly, and helpful as he could be. We discovered we were both musicians, pianists, and had a great little discussion about it.
I could not have had a better stopover. Thanks to all the staff, and Happy New Year! I'll return this summer!
Cons:
8.8
Anonymous
Excellent
01-03-2017
Comfortable hotel in a good...
Pros: location
staff
facilities
breakfast
comfort
Cons: nothing in particular
10.0
Anonymous
Exceptional
12-29-2016
Had business at the Lackawanna...
Pros: Well appointed hotel. Room was very clean. Quiet room on the 7th floor. Parking next door that belongs to the city. Can prepay for the parking through the front desk, convenient.
Cons:
10.0
Anonymous
Exceptional
12-18-2016
Phenomenal.
Pros: Great service, very clean.
Cons: N/A
10.0
Anonymous
Exceptional
12-12-2016
Exceptional
Pros: Everything
Cons:
10.0
Anonymous
Exceptional
12-11-2016
Excellent location, room, slept like...
Pros: Really enjoyed the Hilton in Scranton. Staff nice, rooms extra nice, location great, parking excellent (not crowded). Spent Thanksgiving there. Would recommend and return!
Cons: Would stay on upper floors for view.
10.0
Anonymous
Exceptional
12-08-2016
Exceptional
Pros: Stuff vety frienfly
Cons: Price of the breakfast in the bed
9.2
Anonymous
Wonderful
11-25-2016
Amazing location!
Pros: Front desk workers were great. Made us feel very welcome.
Cons: The bed was a little stiff but it was still okay.
9.2
Anonymous
Wonderful
11-11-2016
Everything was ok.
Pros: Well, nothing really exciting about the hotel but nothing to complain about, either. Overall, a satisfying experience.
Cons:
8.3
Anonymous
Very Good
11-02-2016
Very good
Pros: Front desk staff and manager were great.
Cons: Service in the restaurant was terrible. Note: Management was very concerned about our experience.
9.2
Anonymous
Wonderful
10-25-2016
Nice and comfortable
Pros: Service and cleanliness of the room was great.
Cons: Breakfast buffet was with cold food,that did not taste good.Better off eating out.
8.8
Anonymous
Excellent
10-13-2016
Fabulous
Pros: The staff couldn't be Nicer......
Cons: Parking
6.7
Anonymous
Pleasant
09-20-2016
Great staff, but oh that...
Pros: Convenience of location. Attentive, courteous staff.
Cons: To charge for parking ($9.99/day) in the adjacent garage at this room price is offensive. It's Scranton-not Manhatten. And the logistics (having to exit the garage to the street, walk to hotel lobby, and take elevator BACK up is silly). Finally-the parking garage ticket machine KEEPS THE TICKET each time you exit!! So annoying to have to stop at reception every time you return!
7.9
Anonymous
Good
09-16-2016
Nice hotel!
Pros: Clean room, comfy bed
Cons:
10.0
Anonymous
Exceptional
09-07-2016
Excellent hotel, will definitely be...
Pros: Everyone was exceptionally nice, felt like I was visiting friends.
Cons:
7.1
Anonymous
Good
08-30-2016
Good
Pros: Staff
Cons: Not pay for parking...more towels... Room to far from elevator
7.5
Anonymous
Good
08-28-2016
Overall good experience in Scranton.
Pros: Liked the location. The staff were very helpful. Our room was adequate.
Cons: There was road construction which made it difficult getting in and out. Parking was a small problem but I don't know now you could change that.
9.6
Anonymous
Exceptional
08-23-2016
Value for money. Close to...
Pros: The location and the friendship of the satt
Cons:
9.6
Anonymous
Exceptional
08-03-2016
Exceptional
Pros: Pool,spa, tranquility, restaurants around the hotel.
Cons: The blond waitress at their own restaurant...Idiot.
7.1
Anonymous
Good
07-26-2016
Good
Pros: It was a clean and comfortable.
Cons: I thought for one night is was over priced.
10.0
Anonymous
Exceptional
07-17-2016
Exceptional
Pros: great stay
Cons: Would love to have a room for September 23-25 if you could make that happen..
Danielle
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