Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This very well-kept modern downtown hotel provides the best accommodations in the city. Attractive public spaces are designed to mingle business with pleasure. Indoor parking is adjacent.
Smoke free premises. 175 units. 7 stories, interior corridors. Accessibility (Call).
I-81 exit 185, just w of jct Lackawanna Ave, Jefferson Ave and Spruce St; downtown. 100 Adams Ave 18503.
AAA Benefit
Members save 5% or more and earn HHonors™ points when booking AAA rates!
Eco Certification
Green Seal is an independent, non-profit organization that uses science-based standards and the power of the marketplace to create a more sustainable world.
valet and coin laundry, rental car service, airport transportation, room service, area transportation-within 2 mi.
Terms
1-7 night minimum stay, cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 97 guests
Showing reviews 1 - 5 of 50
10.0
Verified Hotel Guest
Exceptional
Family with Teens
09-22-2017
Pros: Location, Location, Location....
Cons: Meet our needs. Nothing to complain about.
10.0
Verified Hotel Guest
Exceptional
Family with Teens
09-22-2017
Pros: Staff was so accommodating and extremely helpful! Very much appreciate the friendliness and assistance provided throughout our stay. Would stay again
Cons:
8.0
Donna
Very Good
09-22-2017
Pros:
Cons: N/a
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
09-22-2017
Pros: Perfect for Jewish Shabbat, they gave us a room where to eat our Shabbat dinner and lunch Hotel is 20 minutes walk to chabad
Cons: Parking $10
9.0
Verified Hotel Guest
Wonderful
Group Traveler
09-22-2017
Pros: The room
Cons: All good
9.2
Jenny
Wonderful
solo traveller
07-08-2016
Superb
Pros:
Cons:
10.0
Scott
Exceptional
mature couple
04-05-2016
Exceptional
Pros:
Cons:
7.5
Bill
Good
mature couple
03-15-2016
Good
Pros:
Cons:
9.6
Edward
Exceptional
mature couple
03-01-2016
Exceptional
Pros:
Cons:
10.0
April
Exceptional
mature couple
02-09-2016
Exceptional
Pros:
Cons:
10.0
Claire
Exceptional
young couple
11-06-2015
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
review category group of friends
09-18-2017
Great location,nice rooms fit our...
Pros:
Cons: Better service was needed in the bar area.We had drinks then decided to order dinner. The dinners took very long to come and my steak was almost well done not medium rare at all. It could not be replaced as the kitchen was out of steaks I ended up with a burger which was very good.
6.7
Anonymous
Pleasant
young couple
08-20-2017
Pretty nice hotel
Pros: Comfy beds
Cons: No free breakfast
7.9
Anonymous
Good
review category group of friends
08-02-2017
Good
Pros: the bed was like a cloud
Cons:
9.2
Anonymous
Wonderful
young couple
06-09-2017
Nice place to stay in...
Pros: Bed and pillows were very nice, staff was pleasant.
Cons: Shower needed to be cleaned better.
6.3
Anonymous
Pleasant
young couple
02-15-2017
Eh
Pros: We were unaware that the "buffet" breakfast was not included in our stay and it was terrible food (I didn't even eat anything) and it ended up costing my husband and I $40 to each it, and we could have gone somewhere nicer and actually ate for that amount of money!! We were really mad
Cons: Buffet wasn't included
4.2
Anonymous
Disappointing
young couple
05-24-2016
Not worth the money
Pros: The pillows, it was right in down town..
Cons: Parking was not attached to the facility, the "park" for our pets was very misleading by the picture, we had a 3rd floor room with our two dogs which was inconvenient or rather weird. The guy checking my husband in took a very long time checking him in and didn't even acknowledge him on arrival. We had to pay an few extra fees to have our dogs, one non refundable and not mentioned at all on the site for payment, parking cost extra per exit of the garage plus overnight, breakfast was not included, overall not a good experience and not worth all the money and extra charges.
6.7
Anonymous
Pleasant
solo traveller
04-22-2016
Pleasant
Pros: The staff was very friendly and professional.
Cons: For the price, free valet parking should have available. In addition, for the price, at least a continental breakfast should have been available. Additionally, the pillows were like harden marshallows. Finally, the room looked much bigger in the online photographs.
7.5
Anonymous
Good
family with older children
11-28-2015
Good
Pros: Great location. Clean and comfortable.
Cons: Inadvertently left a somewhat valuable personal item in the room when we checked out. Called an hour later to report it. Item was "not found" in the room. Not happy with that outcome.
7.5
Anonymous
Good
mature couple
09-17-2017
Good
Pros:
Cons:
9.6
Anonymous
Exceptional
family with young children
08-24-2017
Exceptional
Pros:
Cons:
7.1
Anonymous
Good
family with young children
08-01-2017
Good
Pros:
Cons:
7.9
Anonymous
Good
review category group of friends
09-29-2015
Good
Pros:
Cons:
7.1
Tony
Good
review category group of friends
09-20-2017
Good
Pros: bed and pillows awesum
Cons: towel service at pool ...had to ask 3 different staff and ended up going to front desk in wet togs to ask for towels
6.3
Cecilia
Pleasant
young couple
09-04-2017
Would probably not choose to...
Pros: Room decor was soothing & upscale; would appreciate better shower head & lg. Shower stall not tub combo.
Cons: Location & entrance was not indicative of website and clientele seemed sketchy; not enough desk staff & they were backed up & did not seem familiar with check in; check in seemed involved despite having done everything in advance, online, and having my confirmation #. We were also not aware that the hotel was hosting a "Street Fighting" event on the 2nd floor during our stay & this obviously attracted a raucous bunch of revelers ....at 2 AM there were loud, drunken people roaming the halls- not conducive to sleep or relaxation; parking was a nightmare to get validated & we were charged for it on our bill -though we thought we got FREE parking!
10.0
Laura
Exceptional
review category group of friends
09-04-2017
Very lovely
Pros: We loved the hot tub and pool. It was great to give the children an option to swim in the evening when there was nothing to do.
Cons: The beds are entirely to firm. We thought an option for the hotels could we to offer some various types of matress choices for people that have disabilities.
10.0
M
Exceptional
family with young children
09-03-2017
Exceptional
Pros: Friendly and attentive staff, clean and comfortable rooms, nice fitness facility and pool, and a great location. Would definitely stay here again.
Cons:
10.0
George
Exceptional
young couple
08-26-2017
Would definitely recommend this hotel
Pros: Room looked and felt new. Bed was very comfortable.
Cons: Nothing
10.0
Ellz
Exceptional
family with young children
08-14-2017
Will br going back
Pros: Staff were excellent, food was excellent
Cons: Parking was a bit tough
10.0
Joel
Exceptional
family with young children
08-11-2017
nice hotel .
Pros: enjoyed pool and hot tub..
clean room....
nice size tv and nice selection of channels.
front desk was very friendly, very courteous and very helpful. .....little wait.
hallways were elegant and inviting.
beds were comfortable.
appreciated free coffee and tea in room!
enjoyed nice view of old Lakewanna Railroad and old station house ( Raddison Hotel) and thanking myself for not booking there!
Cons: housekeeping missed a little. but overall very good!!
why was all guest I met staying on fifth floor ??????
ac at times was not that cool.
valet parking would be appreciated.
during days hours it is very hard to find parking in garage. I suggest reserving first two levels only for hotel guests.
would have liked room with better view!
9.2
Kimberly
Wonderful
young couple
08-01-2017
Nice Getaway...
Pros: The staff was excellent! Luke, who I believe was the manager went above and beyond to make our stay amazing! We enjoyed the breakfast buffet and the shuttle driver and service were very friendly and convenient! We loved the robes!!
Cons:
8.3
Sion
Very Good
review category group of friends
07-31-2017
Very good
Pros: Queen sized beds were really comfy, good location.
Cons:
5.8
Miriam
Okay
family with young children
07-17-2017
Okay
Pros: Food servers, room service, omelette cook, quiet of room
Cons: Pastries were terrible.
When I arrived after a long drive at night and was the only person there, one front desk guy was on the phone and the other was watching him. Neither paid any attention to me. After about a minute, I said "Hello?" And then I got service.
9.6
Peter
Exceptional
young couple
07-15-2017
An oasis in unexpected place
Pros: Early morning coffee at 6 am.
Cons: Only one suitcase stand per room.
10.0
Ron
Exceptional
family with young children
07-07-2017
Nice stay
Pros: Entire staff was very friendly
Cons: Our room was next to housekeeping and they woke us up
10.0
Patricia
Exceptional
review category group of friends
06-29-2017
Don't care for the additional...
Pros: Had continental breakfast.
Cons:
9.2
Margaret
Wonderful
review category group of friends
06-20-2017
Great Convention in Electric City!!
Pros: Didn't use. I was at a convention. Meals were all served.
Cons:
9.2
Thomas
Wonderful
young couple
06-15-2017
Superb
Pros: Location
Cons: Nothing
7.9
Fitcouple
Good
young couple
06-09-2017
Good
Pros: The bed, the suite was nice
Cons: Having spent 250 for 1 night I had to pay for parking, also there were a few homeless people in the area and a prison run halfway house a nick away
7.1
Mary
Good
solo traveller
06-05-2017
Overall it was fine.
Pros: Hotel is very good
Cons: Parking is poor. No valet parking. Have to either park and drag luggage from the paring garage ... or pull in, check-in, take you luggage to your room then come back and park your car in the garage. Inconvenient either way. Usually nobody out front to assist you.
6.7
Scrantonuniv
Pleasant
family with young children
05-28-2017
Left in the dark.
Pros: Location was perfect for our purpose for being in the Scranton area.
Cons: There was no electricity for one hour Saturday morning. Unfortunately, we needed to be out early and therefore, we all had to get ready in the dark. No information was relayed to us as to why the power was out or what was being done to rectify the situation. Also, upon checkout, we weren't given any discount for our inconvenience!!!!
6.7
Lybaby
Pleasant
young couple
05-27-2017
Great Stay, Overcharged Be Careful
Pros: The pool and quiteness of thw hotel and the computers in lobby for use...
Cons: The fact that they charge me more than suppose to and when u call about the issue nobody can tell u how it got charged extra..
7.1
Harry
Good
young couple
05-21-2017
Good
Pros: The room was nice and the beds were comfortable
Cons: when I went up to the room just after 3pm there was dirty linen On the floor in front of several rooms.
3.3
Bjorn
Poor
review category group of friends
05-01-2017
Not so nice.
Pros:
Cons: Hallways smelled and the facilities were less than adequate.
8.8
Susan
Excellent
solo traveller
04-21-2017
Fabulous
Pros: Clean & convenient
Cons:
7.5
Elizabeth
Good
young couple
03-02-2017
Good
Pros: nice comfortable bed!
Cons: pay for breakfast..
9.6
Jimmie
Exceptional
family with young children
02-28-2017
wonderful relaxing stay.
Pros: location from business area, bed was very soft and comfortable after long drive
Cons: had to walk outside to parking garage
8.8
Katherine
Excellent
family with young children
02-21-2017
Fabulous
Pros:
Cons: The WiFi didnt work
9.6
Vincent
Exceptional
solo traveller
02-03-2017
The room was nicer than...
Pros: The staff was very helpful and friendly.
Cons: Had to pay for parking and park in parking garage.
10.0
Dominika
Exceptional
solo traveller
02-02-2017
Spacious room to rest after...
Pros: Extremely helpfull and polite staff.
Lovely large and very clean room
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