Holiday Inn Express & Suites West Chester

AAA Inspector Rating
8.7
Excellent
102 Guest Ratings
1310 Wilmington Pike
West Chester, PA 19382- Map It
Photos
X
AAA Inspector Rating Details (scale 1-5)
3.1
Overall
Room3.3
Bath2.9
Public Areas3.2
AAA Inspector Notes
This hotel's inviting lobby features a decorative faux fireplace and a small market with food and drinks. Guest rooms offer triple-sheeted bedding with soft and firm pillows for a great night's rest. The 700-square-foot executive suite also includes a separate seating area and a jacuzzi tub. Smoke free premises. 75 units. 3 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
3 mi s on US 202 and 322. Located in a commercial area. 1310 Wilmington Pike 19382.
Pool
heated indoor.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet, safes.
Sports & Recreation
exercise room.
Guest Services
valet and coin laundry.
Terms
N

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 102 guests
Showing reviews 1 - 5 of 50
9.6
Anonymous
Exceptional
07-04-2017
Comfortable Convenient Accommodations
Pros: The breakfast each morning had a great variety with eggs, sausage and pancakes. The bed and pillows were very comfortabl; falling asleep felt like home.
Cons: Limited seating in the breakfast area, was only a problem one morning but would be nice not to be a problem.
5.8
Anonymous
Okay
07-01-2017
Most disagreeable.
Pros: Breakfast was very nice.plenty of choices and the help was very helpful and wonderful.
Cons: The room had a very unpleasant oder,the 13 or so items that I had to report to the desk and on occasion to the manager were things that should have been taken care of after the last people left.After complaining they did give us one room free telling me that if I had booked direct they could have done more,what ever that would have been. I defenlly feel that more should be done.
8.3
Anonymous
Very Good
06-02-2017
convenient location
Pros: room was clean and comfortable
Cons: waffle machine was down
10.0
Anonymous
Exceptional
05-16-2017
Excellent value hotel!
Pros: Cleanliness overall: bathroom and bed excellent. Good breakfast, lady in charge of breakfast setup very helpful and attentive. Easy checkup.
Cons: Lack of a good restaurant in vicinity.
6.3
Anonymous
Pleasant
05-15-2017
Pleasant
Pros: Very clean and comfortable.
Cons: The reason for the fairly low rating, all things considered, was the fact that the hotel immediately charged an extra 15% for "incidentals" which we did not incur. There was no advanced notice of this charge. It was charged to our account immediately upon check in. When my husband went to inquire about it, he was given a piece of paper which stated that the charge was for incidentals, if none were incurred, the refund would take up to 5 days to appear in our account and the hotel would not be responsible for overdraft charges which might occur. When he complained about this, he was met with a very argumentative and belligerent desk clerk who said it was perfectly legal and there was nothing we could do about it.
Showing reviews 1 - 5 of 50