Best Western Plus Genetti Hotel & Conference Center

AAA Inspector Rating
8.7
Wonderful
10 Guest Ratings
77 E Market St
Wilkes-Barre, PA 18701- Map It
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
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AAA Inspector Rating Details (scale 1-5)
3.3
Overall
Room3.5
Bath3.0
Public Areas3.4
ARATED
AAA Inspector Notes
This hotel's central downtown location offers convenience to the arena, shops, businesses and restaurants. It's a solid choice for updated, comfortable rooms. Some rooms are dedicated for guests with their pets. Motorcyclists will appreciate the covered bike parking area. Smoke free premises. 72 units. 5 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Jct Washington St; downtown. 77 E Market St 18701.
AAA Benefit
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
Pool
heated outdoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet. Some: high-speed Internet.
Sports & Recreation
bicycles, exercise room.
Guest Services
valet and coin laundry, airport transportation.
Terms
pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 10 guests
Showing reviews 1 - 5 of 45
5.2
Verified AAA Guest
Fair
Family w/Teens
03-21-2017
Pros: The breakfast was incredible. Such a large variety of food and beverages. The server was constantly checking to ensure that all food was plentiful for everyone.The pillows were amazing! Wish I knew where they purchased them so I could purchase for my home use.
Cons: Our room was adjoined to another room and you could literally hear EVERYTHING!The front desk person was not very familiar with the area, thank goodness for GPS.
8.4
Verified AAA Guest
Very Good
Couple
08-27-2016
Very friendly staff. Room was clean. Only stayed one night and we enjoyed the stay.
Pros: Staff/Cleanliness/Location
Cons: A little noisy outside at pool, the landscaping could use some work and back parking lot also.
10.0
Della
Exceptional
family with young children
04-24-2017
Pros: The room was extremely comfortable with two large queen beds, lots of pillows, and even an over sized lounge chair and chase that came in handy when one of us got tired of sharing a bed. They even surprised our kids with a rubber duckie for bath time! It totally made our kids' night! The staff was accommodating, even helping us carry our luggage up to our 5th Story room, and I was especially impressed that there was a small collection of classic novels in the room. It is always nice to have something to do other than watch tv. Breakfast may have been the best we've ever experienced at a hotel. It was hot and fresh, and the staff was very attentive to both the guests and the food bar. The attendant saw that our daughter was uncomfortable, so he told her jokes and offered to make her anything she wanted so she could enjoy breakfast in bed. For a shy little girl, those were very appreciated gestures! It was a fantastic experience!
Cons: The only complaint I have regards the size of the parking lot. It is a small lot to the side of the hotel that is accessed by either paying the fee or using your hotel room card. It was a bit of a tight fit for our large truck. The hotel is located in the downtown area, so I guess it is a small trade off for the perfect location.
9.2
Henry
Wonderful
young couple
03-28-2017
Pros: Very clean food was good
Cons: The bar could have been open later
6.7
Jerry
Pleasant
solo traveller
03-03-2017
Pros:
Cons: getting online was a challenge but finally was able to do so.
Showing reviews 1 - 5 of 45