Guest rooms are focused on providing maximum comfort and include ergonomic desk chairs, Keurig coffee makers and crisp white bedding. Families will love the tropically themed indoor pool surrounded by attractive greenery.
Smoke free premises. 177 units. 2 stories, interior corridors. Accessibility (Call).
I-83 exit 21B, 2.5 mi w on US 30, then just n; exit 22 southbound, 0.5 mi s on SR 181, 2.2 mi w on US 30, then just n. Adjacent to a shopping mall. 2000 Loucks Rd 17408.
Pool
outdoor, heated indoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, video games, wireless Internet. Some: microwaves.
Sports & Recreation
exercise room.
Guest Services
valet and coin laundry, room service.
Terms
check-in 4 pm, 7 day cancellation notice, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 56 guests
Showing reviews 1 - 5 of 50
7.9
Mary
Good
review category group of friends
09-20-2016
Pros: Rooms were clean & nicely furnished. Beds were comfortable.
Cons:
6.3
Rose
Pleasant
young couple
09-18-2016
Pros: The beds & bedding were very clean & comfortable.
The room furniture was OK.
Cons: The rugs & wall coverings showed much wear; the hotel could use some renovations.
There was only 1 person on the reception desk on Saturday morning and check-out took about 10 minutes.
9.2
Joseph
Wonderful
family with young children
09-03-2016
Pros: Everything about this hotel met or exceeded our expectations - cleanliness, location, staff, pool (indoor & outdoor). Great place to stay!
Cons: Continental breakfast was included - didn't include scrambled eggs, bacon or sausage like many others but not a problem. Waffles that were available for you to make would have been fine but they always turned out hard so we had to order breakfast. Not a big deal since prices are reasonable.
7.5
Jennifer
Good
solo traveller
08-30-2016
Pros: Breakfast was lovely and the bed was wonderful. Put in a request for extra towels and pillows, gave me more than enough and majority of the staff was very nice.
Cons: I had put in a request for housekeeping and they did not come. Left around 9am until 12:45pm still they did not show up or even considered to put my request for housekeeping first. Basically I sat in my own trash since I been their and not once was my bed made up. Very disappointing!
7.9
Anonymous
Good
mature couple
08-30-2016
Pros: The staff was extremely helpful and friendly. Hotel was well maintained especially in the pool areas. Beds were comfortable and in a quiet area. Shopping very close by.
Cons: First day there, left for 6 hours and came back and room was still not cleaned. Said they had a huge turnover that day. Pillows are terrible and the air conditioner in our room was very noisy. Did not get a decent nights sleep due to this problem.
10.0
Rosemary
Exceptional
family with older children
08-28-2016
Pros: Loved waffle breakfast!
Cons:
5.8
Junior
Okay
family with older children
08-23-2016
Pros: location of parking in proximity to the room
Cons: free breakfast options - breakfast looked great if purchased separately
10.0
Gwen
Exceptional
family with older children
08-20-2016
Pros: The bed was fluffy, the staff was easy to talk to and professional, the pool was accessible (indoor/outdoor) . I would stay again anytime.
Cons:
8.0
Matt
Very Good
Family with Young Children
08-16-2016
Pros: The hotel was clean and had a very nice pool.
Cons: They advertised a free continental breakfast but it was only waffles. I expected eggs, sausage, bacon, etc.
7.9
Anonymous
Good
family with older children
08-16-2016
Pros: Comfortable bed & friendly staff.
Cons: I would have liked to drink my morning coffee out of an actual mug rather than a paper cup.
9.2
Tami
Wonderful
mature couple
08-11-2016
Pros: The bed and the pillows are just what we needed after a long day of traveling!
Cons: Paying the extra fee for our dog. He is a small dog and hypoallergenic which does not shed.
8.3
Donna
Very Good
family with older children
08-10-2016
Pros: The indoor / outdoor pool area was nice.
Cons: I wish the had a hot tub. It looks like they took the hot tub area and put a fountain.
10.0
Sarah
Exceptional
young couple
08-05-2016
Pros: I love the fact that every time o stay here this hotel is always super clean and everyone is very nice! This is the only hotel I stay at when we come down to visit our friends and go to Hershey park.
Cons:
5.4
Anonymous
Fair
solo traveller
07-29-2016
Pros: It would've been nice to have hot food included in the breakfast, even if only scrambled eggs. The waffles were not very good.
Cons:
10.0
Tiffany
Exceptional
solo traveller
07-28-2016
Pros: Everything was easy, it was quiet and the staff was friendly.
Cons: It smelled a little weird/musty but it's been really humid. Also my sniffer is weird so it may have just been me.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
07-26-2016
Pros: Indoor and outdoor pool. Restaurant and everything else around was convenient.
Cons: Only thing was the ice machine on our floor wasn't working
8.8
William
Excellent
mature couple
07-25-2016
Pros: Nice fitness center, indoor and outdoor pool
Cons: Carpeting was dirty in room we were initially booked into. Switched to another room we noticed a smell of cigarettes
10.0
Verified Hotel Guest
Exceptional
Business Traveler
07-24-2016
Pros: Clean Room, nice and quiet, pool and a very good real breakfast if you want.
Cons: no everything was great !
6.3
Gregory
Pleasant
family with young children
07-19-2016
Pros: pillows were ok
Cons: One of the worst housekeeping experience we have had. Our room was not even made on of the nights we were there. We got in about 11pm to no clean towels and un made beds.
7.1
Charles
Good
family with older children
07-19-2016
Pros: Great location in York. Room was clean.
Cons: A/C unit was old and shut off at around 1am. Not good on a warm muggy evening. Around 4am it went back on. Heard other units cycle on and off. A friend of mine in another room had a new a/c unit with a remote.
7.9
Leinda
Good
family with young children
07-11-2016
Pros: That we were in the back away from the road noise and the beds were very comfortable. That is not something most hotels can't accomplish.
Cons: That after we had booked ahead of time that they can change the tax rate and now we are paying more money then what we were quoted and not notified of the change. And we felt the free breakfast was not good at all.
9.6
William
Exceptional
mature couple
07-10-2016
Pros: Quiet,good parking area.Helpful staff.
Cons: No dislikes
10.0
Mark
Exceptional
family with young children
07-05-2016
Pros: Staff really friendly and helpful
Nice pool areas at center of hotel with seating around it rather than hidden away in basement
Parking all around the hotel and multiple entrances made it easy to come and go
On-site coin operated washing and tumble drying meant we always had clean and dry swimsuits!
Cons: Had problems connecting to the Wifi - didn't have time to ask for assistance
7.9
Michael
Good
mature couple
06-30-2016
Pros: Staff was excellent from front desk to maid service
Cons: Facilities , rooms and hallways need a remodel , need to bring current , they are very dated.
10.0
Susan
Exceptional
solo traveller
06-24-2016
Pros: NA
Cons: NA
9.2
Anonymous
Wonderful
review category group of friends
06-21-2016
Pros: Clean, good location and great breakfast.
Cons: I liked it all
7.9
Jack
Good
mature couple
06-16-2016
Pros: We enjoyed all aspects of the hotel (staff, arrangements, food, etc.,) for our daughter's wedding. There's also shopping and great food establishments a short drive or 10-15 minute walk from this hotel.
Cons: The room rate is $30-$40 higher per night when booking in conjunction with a wedding event versus comparable on-line hotel rates. The indoor pool area had a strong chemical odor as did the gym.
6.3
Jodys
Pleasant
mature couple
06-13-2016
Pros: Courtyard and restaurant. Bed was comfortable. Shower was good.
Cons: The waitress at the restaurant had her back to me reading her phone for about 5 minutes before she turned and noticed I was there. Not much for the complimentary breakfast.
4.6
Eyal
Disappointing
young couple
06-11-2016
Pros:
Cons: The room next to me had TV full volume, I couldn't sleep, and he couldn't even ear me when I tried to ask him to turn it down.
Worst breakfast I had in any the hotels I had have in the east coast
9.6
Rj
Exceptional
solo traveller
06-01-2016
Pros: Excellent beds!!! Nice restaurant and bar in hotel
Cons:
10.0
Alisha
Exceptional
family with young children
06-01-2016
Pros: Rooms was clean and spaceous. Very comfortable
Cons: Pool area was cold. Pool closed early due to guest complaining.pool area needs to be more private so that families can swim without other people complaining .
10.0
Johanny
Exceptional
family with young children
05-31-2016
Pros: I had made a mistake with the booking dates. I thought would lose my booking but the manager was able to accommodate us. The place wad excellent and at a great rate!!!
Cons:
2.0
Verified Hotel Guest
Poor
Family with Young Children
05-25-2016
Pros: Location
Cons: Yes, all night long we heard a clicking noise. Exhausting as we drove 8 hours and got hardly any sleep. Our room was not cleaned the next day, they showed up at approximately 4-5. At that point we told them to forget it we didn't need anything.
9.2
Anonymous
Wonderful
mature couple
05-01-2016
Pros: Very friendly and attentive staff.
Cons: Upgrades in the works, some shabby areas
10.0
Vance
Exceptional
Traveling as Couple
04-28-2016
Pros:
Cons: Smoking outside our room #161 at 6 am . Woke us up with smoke and coughing.table and chair was right outside our room. Went down to desk and they did change our room to #278
10.0
Anonymous
Exceptional
family with young children
04-26-2016
Pros: Rooms were spacious and clean.
Cons: Wish the free breakfast was a hot breakfast
7.9
Patricia
Good
solo traveller
04-11-2016
Pros: I liked that the housekeeping staff on floor 2 were very friendly, appropriately professional and helpful.
Cons: Some of the behind the desk staff were less than friendly and helpful. There was one young man who was friendly and helpful.
6.3
Shah
Pleasant
solo traveller
04-10-2016
Pros: front desk staff upon check in
Cons: my bath room toilet was used and solid with human waist room had no hair dryer
4.2
Gloria
Disappointing
mature couple
04-09-2016
Pros: Lobby "water" and coffee was welcome..
Cons: Asked for a ground floor room away from the pool- was given a second story room at the very end rear of the facility. Hallways needed to be vacuumed, rugs were shabby. POOL WAS COLD. Breakfast room is WAY TO SMALL for the amount of people staying there.
7.5
James
Good
solo traveller
04-07-2016
Pros: comfy bed and room.
Cons:
7.9
4beachmom
Good
family with young children
04-05-2016
Pros: The staff was very friendly and courteous. Great location and the staff cleared out the pool area promptly at 11pm which is helpful to the guests in the rooms adjacent to the pool area.
Cons: The maid did not take our dirty dishes from breakfast.
5.0
Anonymous
Fair
family with young children
03-30-2016
Pros:
Cons: Splurged the extra for the kids to have this nice pool area for 3 days in town. Sadly, the chemicals were off and the entire pool had to be drained, scrubbed, refilled, reheated. The staff at the front desk were very rude when I asked about this. Specifically when I had asked if it had happened before, and how long it would take to fix. Which was longer than our 3 night stay because it still was not ready when we left. No apology, and very rude. Another family we met while sitting outside the locked pool area said same thing. Stayed there for the pool. Should be some compensation for it since was the most expensive place in town and we surely didn't get our money's worth. When the pool men did come we spoke to them and they were very nice. Much nicer than the desk staff perhaps they should trade places? Let the girls scrub the pool and they work the desk. The free breakfast was ok. Paid the last morning in the restaurant and the older waitress was not nice, flustered, and food was less than average. Nearly empty and a dirty feel. Sadly this was a bad stay.
3.3
Chad
Poor
young couple
03-29-2016
Pros: The room was spacious and the bed was very comfortable. Pet fee was a reasonable $25.
Cons: My wife, puppy, and I traveled to York to spend Easter with my family and as our previous pet friendly hotel was fully booked, chose to stay at the Wyndam Garden in West York and will not stay there again during our next visit.
We arrived at 3:30 pm and attempted to check-in. I was told that the room was not ready, guaranteed check-in is not until 4, and that I should come back in 30 min. She did contact the housekeeping staff to ask that the room be cleaned before I left. I returned at 4 and attempted to check-in again while my wife waited in the truck with our puppy, only to be told that the room still had not yet been cleaned but should be ready in five minutes. At 4:30, the front desk told the manager that we had been waiting for our room for an hour and asked that he talk to the housekeeping staff to expedite the room being cleaned. She then apologized to me and let me know that the issue was that they had a lot of check outs that morning and the previous occupant of our room didn't check out until 2. At that point, I informed her that we had plans with my family and would get ready at their house because we couldn't wait any longer.
Fortunately, when we returned at 10, the room was ready for us. Regrettably, it was a nice room that we paid nearly $200 for to only enjoy for the night. One disappointment in the room is that it is advertised as having a kitchenette, however that only consisted of a small refrigerator and, I believe, a microwave.
The disappointment didn't stop there. In the morning, my wife and I walked from our rooms to the opposite end of the hotel to have breakfast, only to find that the included breakfast was a meager continental breakfast-I've seen much nicer continental breakfasts at smaller motel chains-and the option of upgrading to a hot meal for an additional charge. This is unacceptable at an older hotel facility that charges $160/night.
7.5
Rodger
Good
mature couple
03-23-2016
Pros: Room was clean and temperature fine. Breakfast was okay.
Cons: We had a sink stopper that didn't work and we shared that when we left. Also the pool had to be closed due to chemical in balance and we were hoping to have it's use.
10.0
Anonymous
Exceptional
mature couple
03-23-2016
Pros: Mattresses were new. Everything worked! Heating and air conditioning efficient with remote. HBO included. Kuerig coffee maker!
Cons: Nothing
9.2
Anonymous
Wonderful
family with older children
03-22-2016
Pros: The front desk was wonderfully accomodating and any needs were quickly met. The onsite restaurant was high quality.
Cons: The location was ok but not great
10.0
Verified Hotel Guest
Exceptional
Business Traveler
03-09-2016
Pros: it was clean, folks at the front desk and in the restaurant were extremely accommodating, and it was close to our destination.
Cons: The smell of chlorine (from the pool) was very strong in the hallways.
9.6
Susie
Exceptional
family with young children
03-08-2016
Pros: Staff was amazing. Room was very clean and comfortable.
Cons: Breakfast was a bit dissapointing
6.3
Anonymous
Pleasant
family with young children
03-08-2016
Pros: The indoor pool was nice and the hotel interior entrance was beautiful.
Cons: Water stains on walls. Terrible WiFi connection. The restaurant was not open all day. It was only open a few hours in morning and then in evening.
6.7
Anonymous
Pleasant
solo traveller
03-04-2016
Pros: Staff was very friendly and accommodating. The bed was very comfortable- fell asleep immediately!
Cons: Rooms need renovation and good scrub down. The carpet in my room was fraying. The bathtub/shower had grime in corners. Water damage spots on the ceiling.
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