Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
The hotel, near a shopping mall and many restaurants, now offers bicycles for guest use. The comfortable guest rooms offer a view of the city and surrounding volcanoes.
Meets AAA guest room security requirements. Smoke free premises. 150 units. 15-25 stories, interior corridors. Accessibility (Call).
Having only one clerk at the f/d, made my stay to start with a very bad taste after waiting for almost half an hour it wasn't until the second clerk came by, that thing start moving along. After that, only the freezing water at the pool. Nice pool but very cold.
Pros: Great location, nice TV sets.
Cons: Waiting for 28 minutes at the front desk to be taken care.
Great hotel, super friendly staff. Located in a commercial district. Several small restaurants nearby. Would highly recommend this hotel.
Pros: Helpful staff, safe location.
Thank you for such a...
Pros: My family/friends and I had a really pleasant stay. The day and night staff we're kind, attentive, friendly and very helpful. We came from NYC for a family wedding. We spend 6 days 5 nights. We had questions on how can we get around and places to eat the staff was very helpful. We got it 2 nights during our stay at 4-6am after partying it up Francisco who works the night shift was really attentive towards us. He reminded us if we need any room service, water or anything else to please let him know. The complementary breakfast was DELICIOUS!!! They have hot coffee/chocolate,fresh juices, a buffet style Mexican breakfast, fresh fruit, a very sweet lady chef making fresh tortillas and eggs (any style) on the spot. The hotel room, bathroom, bed sheets, towels, pool, restaurant and the waiting area are very clean! (I'm a clean freak so I know what I'm talking about) Thank you Holiday Inn Puebla La Noria for such a clean, safe, delicious and friendly stay. I highly recommend this hotel. I already recommend this hotel to 5 different families back home.
Pros: The bed was great, and the room service was excellent.
Cons: I originally ordered two beds, but I believe that is more the fault of booking.com, not the hotel itself.
Great hotel, excellent staff, perfect...
Pros: Overall this is a great hotel. Perfect location, friendly staff, fast internet, good food.
Cons: Water pressure was a little weak and the water wasn't as hot as I would have liked. They were under construction, so there was only one elevator in use, which made it very time consuming to get upstairs
Best location and restaurant, bad...
Pros: Restaurant and the breakfast were the best of the best
Cons: Service receptionist was not organized well to handle a lot of check in and check out (only have 1 person) it took more than 40 min wait.