Pros: I truly loved the Hotel,I really liked my room.And when we stay again I will request the same room 2527.The Staff was amazing. Stating with the valet,front desk,house keeping,breakfast staff,cooks,bartenders,maintance.
Dinner was amazing.They all work hard at what they do.There jobs are not easy. But everyone greeted you with a smile and a good morning,good day,good evening and good night. And they would ask is everything ok. We really like the fact that you have the Dinner Speacial and that you may order off the menu.We REALLY liked and appreciate the cocktail time.And the breakfast was great.The hotel it self is beautiful.The pool the outside.The cleanliness.We would recommend the hotel to our friends and family. Unfortunately below you will ready my dislikes. But over all we are very happy and satisfied.Great.
Eliezer was great he check on us to see how are stay was going.
Thank you so much for everything.
Great stay. Mr.& Mrs. Lugo
Cons: Kids at the bar during cocktail hours.kids should have kiddie cocktail elsewhere from 3pm-4pm or 4pm-5pm but not at the bar.Set up a table with juice,soda,etc.away from the bar. I didn't like the fact that the kids are allowed to jump,play around the stage area it is not a play ground.and all the popcorn left behind on the floor in that area. Didn't like the fact that you do not have activities for the kids as well as for the adult. Games by the pool water,maybe a Bonfire by the beach(Quemando Leña en la playa) exercise maybe yoga for guess who might like that early morning,volleyballThese are things you can offer and have sign up for games,etc.things to involve your guest. Get ideas fro the guest from your staff.The hotels needs to have more lively atmosphere. More lights by the outside bar,the tikis and around the trees by the pool well as the trees when you are driving toward the hotel and the trees in front. Have the music from the island playing overhead when guest arrive. Have live music Friday,Saturday, Sunday.(Hyatt in San Juan does)That is were we went and then came back to the Embassy.During the week have things to engage your guest.(karaoke,face painting,games)After talking with other guest they where saying the same things you should consider looking into to making it more lively.Not so boring and somber in the evenings.After all it is Puerto Rico we are know for our music,food and friendliness.The bar should also maybe thing of having the manager cocktail time at the out side bar it is a beautiful area and guess should enjoy the scenery.Then open the bar. Outside and inside the hotel guess can dance,socialize and be out in the open fresh air.Have maybe theme night,Movie night, maybe put on a show or about our culture.And advice guess that Easter weekend it's a ZOO we talked with other guest and they were co commenting on how kids were out of control.