Located on an attractive stretch of beach, this is one of the area's most popular full-service hotels. Guest rooms are decorated with a fresh beach inspired decor package with extra amenities. In the evening this is a popular spot for music, dining and casino activity.
Meets AAA guest room security requirements. Smoke free premises. 260 units. 12 stories, interior corridors. Accessibility (Call).
Pros: The beach and pool area were great. Room was clean and nicely decorated.
Cons: The air conditioner fan of the adjoining room was on the patio so it was a bit loud when sitting outside.
8.3
Jasmine
Very Good
review category group of friends
09-16-2016
Pros: Food, hospitality , the views
Cons: The bugs i have over 50 bites, even was bit in the bed i was sleeping in
10.0
Jasmine
Exceptional
review category group of friends
09-15-2016
Pros: I love everything bout this place .From the people to the location.This was worth my trip to Puerto Rico... i recommend anyone who want to go to PR. To stay at this hotel..
Cons: nothing everything was perfect for me.
8.3
Lilly
Very Good
solo traveller
09-10-2016
Pros: The bed was awesome. Slept like a baby
Cons: Wish breakfast was included...
8.3
Eleana
Very Good
review category group of friends
09-10-2016
Pros: The pool was open 24 hrs
The food was good
The beds were comfortable
Cons: The bugs
No transportation to the airport provided
No activities other than casino
9.6
Maria
Exceptional
young couple
09-10-2016
Pros: Staff was very courteous, food and drinks excellent, beautiful view, would come again!!
Cons:
10.0
Rachit
Exceptional
young couple
09-08-2016
Pros: The room was awesome
Cons:
9.2
Maria
Wonderful
review category group of friends
09-06-2016
Pros: the beach view was beautiful the rooms were wonderful and the staff was very attentive
Cons: the restaurants in the hotel were very expensive and even more for a buffet which is strange also the wifi was slow or wouldn't work.
8.3
Yazet
Very Good
family with young children
09-06-2016
Pros: The room very good. And the pool and facility.
Cons:
10.0
Courtney
Exceptional
young couple
09-04-2016
Pros: Beach was excellent and there pool is open 24 hours which was amazing to take a swim at night..the valet guys are all amazing..nelson especially if u want any good info for the area ask nelson..and so accommodating
Cons: Cant complain..the nachos sucked there..they can improve those..but everything was amazing..best trip ever
10.0
Grisel
Exceptional
family with young children
09-02-2016
Pros: Everything was great.
Cons: The pool was cloudy.
9.6
Paola
Exceptional
review category group of friends
08-31-2016
Pros: The Rooms the beach the pool and the view
Cons: The sandflea aka no-see-ums, They bite me like crazy. You can't even see them smh
7.9
Wynsday
Good
family with older children
08-31-2016
Pros: Location was great.. beware of no seeums they bite like mosquitos and are so annoying at the beach.. overall good location near various hotels and a $20.00 cab ride to old san juan
Cons: service at bar and pool areas were slow
10.0
Linda
Exceptional
review category group of friends
08-31-2016
Pros: I like great cusmer service front desk Stephanie was very nice,include Lourdes (housekeeping)carlos and julio (bartender)
Thank you service!
Cons:
7.5
Ru
Good
family with older children
08-30-2016
Pros: Staff are mostly very friendly and the rooms are good. The beach is pleasant. Dinner was enjoyable, breakfast less so. The location was convenient for airport, old San Juan and exploration of the Island east and south.
Cons: Whereas the location is very convenient for the airport, there's a price to pay in the noise of airplane departures and arrivals.
5.8
Nicole
Okay
review category group of friends
08-30-2016
Pros: amenities for beach and pool were nice, but you pay for them in fees. lobby was nice, each evening there was a live band, created good atmosphere. Decent choices for food, really enjoyed the Chocolate cake (can be found anywhere in the hotel!)
Cons: Staff was apathetic and very slow paced with services. We waited about 20 minutes per each drink we ordered, whether it was a glass of water or a cocktail. We encountered 2 people that were responsive waiters while dining at the restaurants tapas/ bar and the morning buffet. Most of the staff was more concerned about conversation amongst themselves. Roll the dice on the front desk staff, most of them are not very welcoming past the initial greeting. If your key doesn't work for your room, make sure you carry your ID everywhere because they will card you just to re-magnetize the room keys. Don't expect too much from this hotel, there are tons of hidden fees and a staff unwilling to help you if you are lost.
5.8
William
Okay
mature couple
08-29-2016
Pros: Beach was beautiful. Dinners were very good at the hotel.
Cons: Breakfast and especially lunch were awful. Costly drinks and resort fee should be published before booking, so be aware of the shock of the bill when departing. Taxi's were very expensive and did not honor the established rates by tourism.
8.8
Cory
Excellent
young couple
08-28-2016
Pros: Beach , pool , area
Cons: There are fees with Everthing , tax on top of tax , room service taste auful . Make sure you use cash and KEEP YOUR RECEIPTS FOR EVERTHING . I had about 80 dollars in drink charges I paid cash for but they put it on my room . They will put a 50 dollar a day deposit for ever day your going to stay there incase you brake something , so I was there for 7 days = 350 deposit but you get it back in like 3 days but they don't tell you about it . Last thing - lock your stuff up in the room safe when you go out and play !!!
10.0
Candace
Exceptional
young couple
08-26-2016
Pros: Hotel was very clean and convenient. The staff was very helpful and always nice:)
Cons: Food on the resort was a little pricey but not horrible
7.1
Pvue
Good
family with older children
08-25-2016
Pros: The beach on location
Cons: All the additional fees, resort fees, facility fees, n especially parking fee
2.0
John
Poor
08-23-2016
Pros: Nothing special
Cons: Pricing was deciving. Not a great staff gave us a hard time and we paid for part ocean view and all we got was the view of a roof top with a door that we could not close .
8.8
Tatiana
Excellent
review category group of friends
08-23-2016
Pros: Staff was very kind and helpful. The beach is right outside the hotel and they had hammocks on site :) The airport is minutes away which is convenient--some complained in other reviews that the noise of the airplanes was bothersome but it wasn't a big deal to me.
Cons: The bed was a little stiff. We only ate dinner at La Sirena once- the salad we had was good but it was overpriced.
10.0
Arlene
Exceptional
mature couple
08-22-2016
Pros: Quick access to and from airport, Old San Juan, and other attractions.
Located on the beach with 24 hour pool access.
Free use of beach chairs and umbrellas for guests.
Friendly staff.
Free wifi access.
Microwave and refrigerate in room.
Comfortable, modern room.
Cons: Though not unbearable, Softer sheets would be nice.
More variety on the restaurant menus.
These are just suggestions but not deal breakers.
7.9
Arpita
Good
solo traveller
08-21-2016
Pros: Very good location for Island Verde beach. Pool n beach area is the best part. Staff is generally very helpful and friendly.
Cons: The isla Verde beach itself is OK, dirty in patches.
10.0
Leslie
Exceptional
mature couple
08-19-2016
Pros: The pleasant and helpful check-in staff was outstanding. There was always a nice "hola". The additional cultural music on the weekend added an authentic touch to my experience. Even though this was not my first visit to PR, this was my first stay at this resort. I totally enjoyed the ambience as well as the beach and beach attendants. They made the experience worth it.
Cons: I would have liked to have a greater drink selection during Happy Hour.
7.9
Hansolo
Good
solo traveller
08-15-2016
Pros: Fitness facility and pool were great. I enjoyed beach access with hammocks and chairs.
Cons:
7.5
Warren
Good
mature couple
08-14-2016
Pros: Good location.. clean and friendly staff..
Cons: Needs Updated bathrooms.. memory foam mattress cover or something... better rates breakfast buffet was too expensive for cheap buffet food and watered down coffee.. would not stay here again
10.0
Marie
Exceptional
solo traveller
08-13-2016
Pros: I loved the staff. They were always helpful and had a wonderful disposition.
Cons: I didn't enjoy the food at the buffett
2.5
Sandra
Poor
mature couple
08-12-2016
Pros: The beach looked nice from the room if you don't mind also looking at a roof top of the hotel as well.
Cons: The hotel is dirty, old and out dated. It's impossible to get staff to help when you have been hurt on their property. Air planes travel over the hotel every few minutes and it's very loud. It was an awful place to stay.
9.6
Quick
Exceptional
mature couple
08-11-2016
Pros: Everyone was very nice. The employees were very attentive. The hotel was beautiful and the food was great and reasonable. If I visit Puerto Rico again that would be my hotel of choice.
Cons: The pool had a lot of stuff floating inside it. Ppl that order food from the swim up bar dropped their napkins n bones in the pool. Not cool.
10.0
Joe
Exceptional
family with older children
08-10-2016
Pros: Pool party
Cons:
10.0
Alexis
Exceptional
review category group of friends
08-09-2016
Pros: Such a great hotel; I'm a 23 year old woman who decided to take a vacation with my best friend and just us two went. It was very safe, very welcoming & the hotel staff was so so nice and excellent. Perfect location with the beach, pool & taxi service 24/7. They also have a conceirge desk that can help you plan activities to do around Puerto Rico like zip lining & snorkeling ect. I would recommend this property to anyone !!!
Cons:
9.6
Yvette
Exceptional
family with young children
08-09-2016
Pros: the hospitality
Cons: No comments
10.0
Samuel
Exceptional
young couple
08-09-2016
Pros: Breakfast, Bed, pool and music at night.
Cons:
9.2
James
Wonderful
family with young children
08-08-2016
Pros: size of room was great
Cons:
9.6
Joanna
Exceptional
family with young children
08-02-2016
Pros: Everything was nice and easy when I needed anything they were quick to please
Cons: Only one thing I dint enjoy so much was the airplane taking off every few min
7.5
Frances
Good
mature couple
08-02-2016
Pros: Beds & room very comfortable & clean. Weekend music was wonderful. Pool & beach area was very good. In spite of my complaints we did enjoy our stay. Staff was generally very nice & polite.
Cons: Buffet breakfast. Service at the omelet station during the week kept us waiting as no one was at station. Tables were not always wiped clean. Servers were good & very sweet. But buffet was not worth price. Items were not replaced or sometimes took time to replace. Examples, bacon, bagels, Danishes. Weekend staff was more efficient. Upon check-in we were kept waiting for over 20 minutes while the inclusion of breakfast in our rate was verified even though our paperwork stated it clearly & I had chosen the higher rate to include it.
10.0
Wanda
Exceptional
family with older children
08-02-2016
Pros: Wonderful location. Hotel is beautiful right on the water.
Cons:
7.5
Salvatore
Good
family with young children
07-31-2016
Pros: The beach and pool areas were great. The staff was also very friendly and helpful. Rooms were clean and spacious.
Cons: The eggs at the breakfast buffet were awful, always undercooked. And the omelette station was always backed up and slow.
8.3
Rosalinda
Very Good
family with young children
07-31-2016
Pros: The coffee was good.the potatoes were great.
Cons: Staff could've been friendlier.they weren't as helpful as I thought they would be.they also took long with our food and didn't check in refills.
9.6
Yvonne
Exceptional
review category group of friends
07-31-2016
Pros: Great location , great customer service , good facility
Cons: Had to do a checkout after 8 hours after our check in , even though we weren't there for the entire 8 hours we still had to pay .
10.0
Yvonne
Exceptional
family with young children
07-31-2016
Pros: I love the hotel and the facilities. I will stay again for my birthday in August.
Cons: Nothing
5.4
Beatriz
Fair
mature couple
07-30-2016
Pros: The pool
Cons: The room needs to be updated and the staff said I would get an free room upgrade and that was not true.
8.8
Bb
Excellent
solo traveller
07-24-2016
Pros: breakfast was very nice,I only ate breakfast at hotel.
Cons: I think it was a little pricey,for a single guy
6.7
Sandra
Pleasant
family with older children
07-24-2016
Pros: Every day we received 2 water bottles, they provided towels for the beach, free wifi
Cons: The sand by the hotel was dirty and full of garbage, the drinks were very expensive. Taxi ride to old San Juan was $21 one way which eventually got very expensive.
10.0
Carlos
Exceptional
mature couple
07-21-2016
Pros: First time staying in San Juan, and at Marriot. I opened my room door, opened the balcony door, and AAAAAHHHH!! The beach , and palm trees were in my eye level view( had a 2nd floor room full frontal to the ocean!
My stay at Marriot was more than I expected. Ordered room service a few times and everything was great.
Cons: Nothing
10.0
Miguel
Exceptional
mature couple
07-19-2016
Pros: Everything!! The people and the hotel were excellent!!
Cons:
10.0
Nilsa
Exceptional
mature couple
07-19-2016
Pros: Great facilities!
Cons: The availability of bathroom in pool area.
10.0
Teewana
Exceptional
review category group of friends
07-18-2016
Pros: Beautiful room. Very clean. Staff was excellent
Cons:
9.2
Tito
Wonderful
mature couple
07-18-2016
Pros: Everything was great
Cons: Being that you stay at hotel the parking being charge 15 dollar a day
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