Located on an attractive stretch of beach, this is one of the area's most popular full-service hotels. Guest rooms are decorated with a fresh beach inspired decor package with extra amenities. In the evening this is a popular spot for music, dining and casino activity.
Meets AAA guest room security requirements. Smoke free premises. 260 units. 12 stories, interior corridors. Accessibility (Call).
Close to airport but would now be the only place we will stay in the future!
Pros: Clean, beautiful, nice staff.
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Hotel is on a nice beach. Nice ocean view. Very clean. Well maintained landscaping, hot tub and outdoor pools. Very very friendly staff. Very nice restaurant in the hotel. Only negative aspect is that you have to walk about 4 blocks to shop anything.
Cons: Location. Too far from any private restaurant and shopping places.
10.0
Anonymous
Exceptional
08-11-2017
I had a beautiful view the staff was awesome the bar was good the casino was good also ..
Pros: I love the fact that we didn't have to go far to go to the ocean the pool jacuzzi where open 24 hours I loved everything ..
Cons: Nope everything was perfect ..
9.0
Anonymous
Wonderful
08-11-2017
The hotel staff was friendly and very will to help you.
Pros: The location. The hotel was located in the area I was most familiar with this was my third trip.
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff number one were friendly and attentive the location was perfect near everything
Cons: The only con was the airport being so close so you can hear the planes land and take off.
5.0
Anonymous
Fair
08-11-2017
Pros: The hotel was on the beach.
Cons: Casino staff attitude.
8.0
Anonymous
Very Good
08-11-2017
Pros: Nice hotel, lots of amenities. Right on the water. Rooms are what you normally get at a Marriott. Maids were very noisy almost every morning. Could hear them playing loud music, and yelling in Spanish. We were there the entire week.
Cons: Ends up being very expensive, as we paid $31 extra per day for a resort fee. Casino on mainfloor is small, old machines. Restaurants are nice but expensive.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything
Cons: No
6.0
Anonymous
Pleasant
08-11-2017
Pros:
Cons: There's a strong presence of no see ums so I couldn't really enjoy sitting on the beach (which is a waste of money since I got charged with a $40+ daily resort fee) without dousing myself in 100% deet bug spray.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The staff was extremely pleasant
Cons: The prices of the meals and drinks... Bartenders were VERY slow.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Food
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The rooms are newly remodeled. The staff is very friendly and attentive. We enjoyed the beach and pool area. It's within close proximity to the airport and major highways. It was a great vacation overall.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: We loved everything
Cons: No everything was excellent the service the amabilidad
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great hotel on the beach. Customer service was great. They welcome you with a welcome drink (not that good) and a $5 match play (per person for the casino. You can rent boogie boards from the hotel for free.
Cons: The food/drinks are way over priced. Parking is $15 per day.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Excellent food
Cons: Under staffed; frequently took too long to placed order
10.0
Anonymous
Exceptional
08-11-2017
Pros: I reserved an ocean view room and boy was I not disappointed. The view was superb. I also like that the pool was open 24 hrs. The staff at the Marriott were amazing always willing to make my stay happy and satisfying. I would definitely stay there again.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: This is the second time staying at this hotel. The hotel is very lovely, it has wonderful atmosphere. Staff was pleasant and very helpful. Nice pool and lounge area. Beautiful beach front view where you can relax and take in the breathtaking scenery.
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: A very good hotel, clean room, wonderful staff
Cons: The only complaint about the entire property was that the pool water was too warm. But please note this is an example of someone being forced to find something to improve, and then you'd have reviews about cold pool water...
10.0
Verified AAA Guest
Exceptional
07-03-2017
Friendly staff, very clean and great service.
Pros:
Cons:
10.0
Anonymous
Exceptional
08-09-2017
i loved it!!!
Pros: i liked the overall resort and swim up bar
Cons: the restaurant was a little high priced but very delicious
7.9
Anonymous
Good
08-04-2017
Good
Pros: The pool & room
Cons: The staff service
7.9
Anonymous
Good
08-03-2017
Ocean and location was nice,...
Pros: Beach was beautiful and so was the pool.
Cons: The description of the room was misleading. Booking said it was full ocean view and upon arrival we were upgraded to a partial ocean view. When we spoke to the staff at the front desk they were extremely rude. Not worth the $602 for two nights
10.0
Anonymous
Exceptional
08-03-2017
A comforting and relaxing environment,...
Pros: The Staff, from arrival to departure, were very friendly and attentive. The facilities were very comfortable and clean, and the atmosphere overall is very welcoming and relaxing. You definitely feel welcomed and relaxed!!
Cons: Absolutely nothing.
7.9
Anonymous
Good
08-01-2017
birthday vacation
Pros: the pool was amazing
Cons: need to have better food
10.0
Anonymous
Exceptional
08-01-2017
Awesome deal!
Pros: The food was awesome for it to be hotel food. Staff was so on top of everything. Every request was satisfied immediately.
Cons:
7.1
Anonymous
Good
07-31-2017
Good
Pros: The beach
Cons: The prices of the food compared to their quality. The first morning at the hotel we went to the buffet and did not even get offered glasses for drinks, we had to ask twice and even then only got two, even though we paid for 4 adults. Not good food variety at the buffet either. The swim up bar food was probably their best, we would go even if we weren't in the pool to get our food.
10.0
Anonymous
Exceptional
07-30-2017
I will definitely return to...
Pros: The friendly staff and the cleanliness
Cons: The gym needs to be updated a bit.
8.8
Anonymous
Excellent
07-29-2017
Fabulous
Pros: Great beach, great pool, great staff.
Cons: Expensive food and drinks.
10.0
Anonymous
Exceptional
07-28-2017
Exceptional
Pros: Perfect view, nice private beach, nice pool n hot tub.
Cons: Food at the restaurant wasn't good
9.6
Anonymous
Exceptional
07-25-2017
Greeeaaatt Stay!!!
Pros: Location is the best. The beach is steps away. Cabanas, free beach chairs with umbrellas, swim up bar, casino and restaurant all on the property. Just amazing.
Cons: To be honest, the bed is a little stiff. But we stayed for 4 days and hardly stayed in the room much because Puerto Rico is that amazing. When we did sleep we were used to the bed. But! The room is amazing and house keeping was great.
10.0
Anonymous
Exceptional
07-24-2017
Best decision :0)
Pros: The amenities and easy access to the beach were very much appreciated. Plus with restaurants on site I never had to worry about food. I will definitely go again.
Cons:
10.0
Anonymous
Exceptional
07-23-2017
I'm planing to com back...
Pros: I like everything !!! The facility, the staffing, housekeeper ( Maria)!!!! The best
Cons:
8.8
Anonymous
Excellent
07-22-2017
Overall it was nice the...
Pros: The breakfast was great at the Tropical cafe,
Cons: The Parking Exit could be better got stuck twice coming out because the Parking Guess card would not work
10.0
Anonymous
Exceptional
07-22-2017
Can I live here? :)
Pros: The staff was super friendly and accommodating. I was there on vacation and also to celebrate my Mom's birthday. Sirena Restaurant staff went above and beyond to make sure everything was on point and treated us like family. The casino, the pools, the beach, the food, the service...perfect! We looked at other properties like El San Juan, Intercontinental and even the Ritz Carlton and, while those are all fabulous and have similar price points depending on the room you're looking to book, they didn't match the coziness and warmth of Courtyard Marriott Isla Verde Beach Resort. Expect me back!
Cons: The airplanes flying overhead at first were intense but coming from NYC I got used to it within a few hours! Nothing you can do it about especially being about 5 minutes away from Luis Munoz Marin Int'l Airport but who cares?! Have a pina colada (or 2 or 3) at the pool bar, soak in the rays and before long you won't hear anything but the sounds of happiness!
9.2
Anonymous
Wonderful
07-20-2017
Memorable stay
Pros: The room accommodation was as advertised, clean and the beds were extremely comfortable. The front desk staff were helpful. Particular mention to Eylan (hope I spelt his name correctly) who was particularly helpful in giving us cost-effective directions to the Barcardi Distillery and Old San Juan :) The staff at all the restaurants were friendly. Good in-house live entertainment.
All-in-all a wonderful stay!
Cons: The guys setting up the beach chairs and umbrella were very abrupt. The concierge didn't readily provide much information on the available tours, we had to ask a lot of questions.
10.0
Anonymous
Exceptional
07-19-2017
Great place to stay near...
Pros:
Cons: Over priced breakfast, options other than buffet should be available..the black birds were a bit annoying outside restaurant.
8.3
Anonymous
Very Good
07-15-2017
Enjoyed our stay
Pros: There was a problem with my connecting rooms so they finally upgraded my rooms at no extra cost. Loved the casino.
Cons: I bought breakfast food to cook but the electric stove didn't get hot enough so I wasted money on groceries. The air conditioner shoots out cold air intermittently and it freezes you because it's next to the bed.
10.0
Anonymous
Exceptional
07-15-2017
Paradise in the Island of...
Pros: Service was extraordinary! Staff explained all the local food and gave us tips on what to select!
Cons: Nothing to complain!
8.8
Anonymous
Excellent
07-09-2017
Perfect ending to a wonderful...
Pros: All food was great. Beach was beautiful!
Cons:
10.0
Anonymous
Exceptional
07-08-2017
Exceptional
Pros: EVERYTHING
Cons:
10.0
Anonymous
Exceptional
07-05-2017
Best trip ever
Pros: The property being on the beach
Cons: I loved everything
8.8
Anonymous
Excellent
06-29-2017
Extraordinarily enchanting!
Pros: The overall attitude of the staff and the pleasant helpful disposition they all had each day! You can tell that customer service was a must for all of them. It was so refresh to receive service without asking.
Cons: That they're not inclusive!
8.8
Anonymous
Excellent
06-25-2017
Great Stay!!
Pros: The location was great as far as transportation to and from the airport. The staff gave me a tour of all rooms and views to help weigh my options. Great view from the 7th floor.
Cons: Nothing was bad about the hotel or stay. It was just a far distance from Old San Juan and The Bacardi Factory but that doesn't effect this hotels rating.
8.3
Anonymous
Very Good
06-25-2017
Good location great for the...
Pros: Overall, I liked the hotel room and amenities. We enjoyed the pools, hot tub, kiddie pool and beach. Great location for us, since we wanted to visit Old San Juan and Fajardo, it's situated kind of in the middle. Staff is friendly. I like that there is a supermarket close by
Cons: I didn't love the air traffic, its quite noisy throughout the day with planes. I also didn't like the prices. I think the food on the property was too pricey and the food places were closed by 11:00pm. I guess I am just spoiled to doing all inclusive places in the carribean. Also, the airport is so close they should offer free shuttles to the airport. The sand fleas were BAD!! The hotel does the best they can by warning you and offering big spray but they are terrible around sunset/ sunrise!
10.0
Anonymous
Exceptional
06-22-2017
Great stay at a great...
Pros: The staff were extremely friendly and accommodating.
Cons: The bath/shower water didn't get hot enough.
10.0
Anonymous
Exceptional
06-20-2017
WE WILL BE STAYING AT...
Pros: YES, WE WERE VERY PLEASED WITH THIS HOTEL.
Cons: EVERYTHING WAS FINE.
10.0
Anonymous
Exceptional
06-20-2017
MUST STAY
Pros: I loved Everything. The Pool, the Bars, The Room so clean and spacious. All the Bellmen were SO helpful even told us the best nightclubs to go to each night. We will return again For SUre
Cons: I asked for a complimentary upgrade and did not get one. But thats okay. Still loved my room.
3.3
Anonymous
Poor
06-20-2017
Beware
Pros: Early check in
Cons: Poor value for type and location of room. Food is pricey. I was told to book rooms directly with Marriott for better rate and room.
6.7
Anonymous
Pleasant
06-19-2017
Beautiful beaches!
Pros: Staff was friendly and helpful. The beach was beautiful.
Cons: It was always loud. I couldn't find a quiet place. Between the planes, loud partying guests, the casino, etc... It was impossible to find a quiet place to collect my thoughts and relax.
10.0
Anonymous
Exceptional
06-19-2017
Great 3 year anniversary trip!
Pros: My husband and I celebrated our 3 year anniversary on this trip. It was our very first time in Puerto Rico and we had an amazing time! The hotel was awesome! The location was right on the beach which we loved. We had an oceanview room that was the cherry on top! It very close to the airport so the sounds of the planes was scary at first but we got use to it. In the hotel lobby at night you can hear amazing live music. The dancing, the culture and the atmosphere was very entertaining! We loved it!
Cons: Restaurant was pricey and no free refills on soft drinks.
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