DoubleTree by Hilton San Juan

AAA Inspector Rating
8.7
Excellent
190 Guest Ratings
105 de Diego Ave
San Juan, 00911- Map It
Members save 5% or more and earn HHonors™ points when booking AAA rates!
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AAA Inspector Notes
About four blocks from the beach, this stylish property has many extra impressive amenities. The guest units vary in size with the rooms near the elevator ending in "13" being the coziest. Some of the guest rooms feature a Murphy bed in addition to the standard bed. Built in 1957, the hotel caters to business travelers during the week while leisure and cruise ship passengers flock here on the weekends. The hotel boasts an attractive courtyard pool area with a waterfall feature. They also feature their own beach club with transportation provided. If you need to further distress, try the yoga class featured on Monday from 6 to 7 pm. Meets AAA guest room security requirements. Smoke free premises. 184 units. 3-8 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Contemporary Hotel
Location
Near Condado District; 0.3 mi (0.5 km) n of Hwy 26. 105 de Diego Ave 00911.
AAA Benefit
Members save 5% or more and earn HHonors™ points when booking AAA rates!
Pool
outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
3 restaurants, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet, safes.
Sports & Recreation
hot tub, bicycles, exercise room.
Guest Services
valet and coin laundry, boarding pass kiosk, room service, area transportation-beach club.
Terms
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 190 guests
Showing reviews 1 - 5 of 50
10.0
Lisa
Exceptional
young couple
09-06-2016
Pros: Loved the updated room with patio, the courtyard with pool and spa was amazing, great WiFi, staff also was very helpful assisting us on a possible day excursion. The restaurant was very good as well. Very happy with your hotel!
Cons:
10.0
Michelle
Exceptional
family with young children
09-06-2016
Pros: I love how helpful the staff was with us especially courtney. she was absolutely wonderful. extremely kind and courteous.
Cons: our experience was favorable.
8.8
Melisa
Excellent
young couple
08-31-2016
Pros: The food is excellent. The staff was very kind. The chocolate chip and nuts cookie is delicious
Cons: There dust in the back and side of the bed
3.3
Craig
Poor
family with older children
08-18-2016
Pros:
Cons: Paid for two separate rooms for my family and mother. When my 78 year old mother went to bed in her room, the bed was wet. The staff came up and changed the sheets, but soon the bed became wet again. The next time the staff came up, they changed the sheets and mattress pad. Once again the bed became wet again and no one could understand where the water was coming from. The staff then moves my mother to room on another floor, and guess what happens? Both the main bed and walk bed are wet! My mother notices water on wood trim above bed by ceiling. At this point (2 am) the staff has no more rooms available and they take away my mother's room key as it is deemed not safe to stay in room. My mother and daughter then have to knock on our door @ 2am to sleep in our room. The next day I complain to the manager about what happened and she accuses my mother of "wetting the bed"! I next talk to the general manager and he manages to give us a temporary room for a few hours to help us all take showers. When my mother goes to the temporary room to take a shower she notices wet spots on ceiling that I took photo of. I call front desk who come up and she the wet spot themselves. I call the GM once again concerning a refund for my mother's room and he only screams at me multiple times that he gave me THREE ROOMS! Incredibly unprofessional staff who will point a finger at you if you find any issues with the room. All I got in compensation for the issues were some breakfast buffet vouchers. This is without doubt the worst hotel stay I've ever had in my life. I will never stay at any Doubletree again anywhere. Besides the room issues, taxis to the port cost $20 each way which further drives up the cost if you plan on eating out by the port. Save money and frustration and stay elsewhere!
8.3
Zenworth
Very Good
mature couple
08-18-2016
Pros:
Cons: The in house entertainment.
Showing reviews 1 - 5 of 50