El San Juan Hotel & Casino

AAA Inspector Rating
6063 Isla Verde Ave
San Juan, 00979- Map It
Members save 5% or more and earn HHonors™ points when booking AAA rates!
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AAA Inspector Notes
This centerpiece of Isla Verde features a rooftop restaurant, a lagoon-style pool and an extravagant world-class lobby with incredible chandeliers. Guest rooms are comfortable with upgraded amenities. The property is undergoing a complete renovation beginning May 2016. Smoke free premises. 386 units, some kitchens. 2-10 stories, interior/exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. 2 mi (3.2 km) nw of airport. 6063 Isla Verde Ave 00979.
AAA Benefit
Members save 5% or more and earn HHonors™ points when booking AAA rates!
Pool
outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
7 restaurants, also, La Piccola Fontana, see separate listing, full bar, nightclub, entertainment.
Room Amenities
refrigerators, coffeemakers, pay movies, high-speed Internet, wireless Internet, safes.
Sports & Recreation
hot tub, snorkeling, recreation programs, playground, exercise room, spa.
Guest Services
valet laundry, boarding pass kiosk, rental car service, room service, child care.
Terms
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 168 guests
Showing reviews 1 - 5 of 50
2.2
Verified AAA Guest
Poor
Family w/Children
06-26-2016
Poor and slow customer service. Our room and bathroom smelled terrible. I would never stay here again nor recommend anyone else to.
Pros:
Cons:
5.0
Irving
Fair
mature couple
08-09-2016
Pros: Decent room. Located near a favorite restaurant and the Hotel next door has a great Salsa Night (Friday)
Cons: If I had known that the renovations underway were as massive as limiting as they were I would have never chosen it for our 49th anniversary. I think that your website failed miserably to inform us of the state of unreadiness of this hotel and I feel we should be compensated.
9.2
Victor
Wonderful
young couple
08-03-2016
Pros: Everything is great! Beach, room, lobby and the restaurant (except the BBQ)
Cons: The BBQ place is dirty!
9.6
Yvette
Exceptional
family with older children
08-02-2016
Pros: Very spacious room with ocean views on both sides. Beautiful lobby and fun bar. Very reasonable rate and near some fantastic restaurants.
Cons: Nothing
10.0
Ondina
Exceptional
review category group of friends
07-26-2016
Pros: the room space was very comfortable
Cons: The hotel was under construction
Showing reviews 1 - 5 of 50