La Concha A Renaissance Resort

AAA Inspector Rating
8.7
Excellent
578 Guest Ratings
1077 Ashford Ave
San Juan, PRI 00907- Map It
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AAA Inspector Rating Details (scale 1-5)
4.3
Overall
Room4.2
Bath4.0
Public Areas4.6
AAA Inspector Notes
Inspector Pick (Eclectic/Unusual): For me the chic and trendy ambience of this hotel is the prime motivation for visiting.
Chic and contemporary, this resort features comfortable rooms with sleek décor and upscale amenities. The lobby bar is a trendy gathering spot day or night. Located in a recently gentrified area, the resort is divided into three towers. Guests can choose to stay in the cabana building, the hotel tower or the suite tower which has units with more living space. Meets AAA guest room security requirements. Smoke free premises. 483 units, some efficiencies. 2-12 stories, interior/exterior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Contemporary Casino Hotel
Location
Oceanfront. In Condado; center. 1077 Ashford Ave 00907.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® points when booking AAA rates!
Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
4 restaurants, also, Perla, Serafina San Juan, see separate listings, full bar, nightclub, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, high-speed Internet, wireless Internet, safes. Some: microwaves.
Sports & Recreation
hot tub, recreation programs, bicycles, exercise room, massage.
Guest Services
valet and coin laundry, room service, child care.
Terms
check-in 4 pm, 3 day cancellation notice, resort fee.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 578 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
07-21-2017
Pros: everyone was friendly and very accommodating. The staff is amazing. Room was clean and in good condition.
Cons: Food is pricey
10.0
Anonymous
Exceptional
07-21-2017
Pros: Close proximity to everything. Very pleasant staff, ocean view room, pools were awesome and casino
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: Excellent Client service, excellent facilities and excellent location to enjoy PR night life.
Cons:
4.0
Anonymous
Disappointing
07-21-2017
Was told we would have a 3 PM checkin time. Got there at 2:50, told room was not ready, was given two free drink vouchers and was told by the lobby that the room would be ready shortly, and certainly before 4:00. Went back at 3:30 and room was still not ready. Went back at 4:00 and room was still not ready. Was told they were getting the room ready but had no way to contact the housekeeping to know for sure. Was given an upgrade to a ocean view and two more drink vouchers, however that room was not ready either. Went back at 4:15 and room was still not ready and may not be ready until 5:00 or 5:30 because of the upgrade. I asked to talk to a manager and said I don't need an upgrade, and was given a room. Room was right next to the loud pool and we had trouble sleeping. Would not recommend.
Pros: The lobby, pool, and beach were very nice and very clean.
Cons: Room was not ready until 4:30 PM and when it was ready we were given a room in a very bad location.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The hotel is very clean, the staff is very polite, and the location is great. They don't nickle and dime you on towels water, or items in your room. This was our first time staying at this hotel and is going to be our future resort of choice.
Cons: If I had to nit pick the prices on food and drinks are expensive but that was expected. The noise on the weekends can be a bit much in the main bar area. Parking can be a pain with the tight spaces.
Showing reviews 1 - 5 of 50