San Juan Marriott Resort & Stellaris Casino

AAA Inspector Rating
8.7
Excellent
667 Guest Ratings
1309 Ashford Ave
San Juan, 00907- Map It
Members save 5% or more and earn Marriott Rewards® points when booking AAA rates!
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AAA Inspector Notes
A high-rise in the Condado, this resort offers upscale accommodations along with attentive services. Many of the units are ocean-facing. The cabana units feature larger bathrooms than the main hotel. Patrons enjoy the casino just off the lobby, which is a real hot spot. The tiered swimming pool, which faces the ocean, is a popular gathering place during the day. The extensive fitness facility provides the opportunity for a full body workout. Complimentary bicycles are great for exploring and guests have the option of signing out a video camera headset to record their adventures. Meets AAA guest room security requirements. Smoke free premises. 527 units. 9-20 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. In Condado; corner of Calle Caribe and Ashford Ave. 1309 Ashford Ave 00907.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® points when booking AAA rates!
Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
4 restaurants, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet, safes. Some: high-speed Internet.
Sports & Recreation
sauna, hot tub, tennis, recreation programs, bicycles, game room, health club, spa.
Guest Services
valet and coin laundry, boarding pass kiosk, rental car service, room service, child care.
Terms
check-in 4 pm, resort fee.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 667 guests
Showing reviews 1 - 5 of 50
4.0
Verified AAA Guest
Disappointing
Couple
02-26-2017
The hotel was in a good location and had good beach front access. Very busy when we stayed. I expected more from a AAA four diamond hotel.
Pros: Beach access and sizeBeach attendants, wait staff, housekeepingFamily friendly with activitiesbalcony in every room
Cons: This is not the hotel to stay to be away from children/familiesTrouble with check in, run around on getting type of room reservedPoor customer service from managementRoom appeared cleaning but mold issues, major allergic reaction
9.6
Anonymous
Exceptional
family with young children
04-23-2017
Pros: Great seafood
Cons: Very expensive
6.3
James
Pleasant
young couple
04-17-2017
Pros: I upgraded to the highest room rate offered for an ocean view. The view was great, but the room was old and less equipped that a motel 6. Extremely Disappointed. Will never stay at another Marriott hotel!
Cons:
5.0
Jimi
Fair
family with young children
04-15-2017
Pros: Pool was nice, but over crowded with no control over guest behavior. Kids throwing balls and splashing everywhere. View was beautiful.
Cons: Normal check in at 4pm?!? That's nonsense. Ended up changing in the men's room to use the pool. The beds are the worst I've ever slept in; the floor would have provided more comfort. The surf at the beach is ALWAYS heavy and the undertow strong; not for young kids. Everything at the hotel is extremely expensive. Staff moves at a slow pace. Unknown and expensive resort charge; I had no idea about this charge until I got my bill on the last day: more than $40/day!!!!! For what!?!
8.3
Darnell
Very Good
young couple
04-14-2017
Pros: The beach attendants (Jeffery) was awesome. The beds were great!!!! My room view was spectacular...
Cons: Upon arrival to the property there was a strong mildew odor on my floor and within my room. I noticed it was the condensation from the bathroom that was causing this problem. I aired the room out but this is a continuous problem the hotel has with none ventilated bathrooms. It was very problematic my entire stay! I slept on the balcony until the room aired out...
Showing reviews 1 - 5 of 50