Sheraton Old San Juan Hotel

AAA Inspector Rating
8.7
Very Good
762 Guest Ratings
100 Brumbaugh St
San Juan, PRI 00901- Map It
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
2.5
Overall
Room2.3
Bath2.9
Public Areas2.5
AAA Inspector Notes
This property offers a superb location across from the cruise ship docks and in the midst of Old San Juan. The hotel features 32 junior suites which provide extra space to ensure the best comfort. The corner guest rooms tend to be larger. All of the eighth-floor guest units feature a Juliet balcony. This is the only large, full-service hotel in Old San Juan. The rooftop pool area, open from 7 am to 11 pm, has panoramic vistas of the cityscape and cruise ship docks. If you must keep up with your workout routine while on vacation, the fitness center is open 24 hours. Meets AAA guest room security requirements. Smoke free premises. 240 units. 9 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
In Old San Juan; across from cruise ship terminal. 100 Brumbaugh St 00901.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
Pool
outdoor.
Parking
valet only.
Dining & Entertainment
Palio, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, wireless Internet, safes. Some: refrigerators.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet laundry, boarding pass kiosk, room service.
Terms
3 day cancellation notice-fee imposed, resort fee, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 762 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
08-11-2017
Pros: The roof top pool
Cons:
10.0
Anonymous
Exceptional
08-11-2017
. I thought it was closer to the beach and a more active scene however it isnt, luckily the bus was close to the hotel so i was able to get around to the different cities in pr.
Pros: The bed! A king size bed in a traditional bed room, after a long day of Being active i greatly appreciated that bed. And the jucuzzi! Enjoyed it at the end of the night with my bf. Over looked the port very relaxing.
Cons: I thought there were 2 pools. There was only one. Not the end of the world as i enjoyed it at the end of the night when no one was there. The tv was hard to navigate bc there wasnt a guide. The breakfast wasnt very good either (eggs were powder)
3.0
Anonymous
Poor
08-11-2017
Pros: location to cruise ship
Cons: Old dingy dirty room casino is closed parking and food price a joke. Pool area is moldy old concrete plastic chairs.Would Never waste my money on this hotel 2/12 stars at best and believe me Ive been around.Oh I forgot about the bed bugs nice touch
5.0
Anonymous
Fair
08-11-2017
Pros: The location
Cons: The lobby was cramped, could not accommodate the guests that were waiting, they informed us to come back to check in at 1339 hours, however was not available until about an hour later. The desk staff did not seem interested in helping.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The staff was excellent, extremely friendly and all spoke English well. The location was perfect, very close to shops and good restaurants. There is also a car rental in the hotel which I and friends used to go exploring the island.
Cons: The cons were no microwave or fridge in the rooms. Unless you have a room at the front the view is awful. But for me this was insignificant since all I did was sleep there. Walk out the front door and the beauty of Puerto Rico is there!!
Showing reviews 1 - 5 of 50