Sheraton

AAA Inspector Rating
8.7
Very Good
762 Guest Ratings
100 Brumbaugh St
San Juan, PRI 00901- Map It
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
AAA Inspector Rating Details (scale 1-5)
2.5
Overall
Room2.3
Bath2.9
Public Areas2.5
AAA Inspector Notes
This property offers a superb location across from the cruise ship docks and in the midst of Old San Juan. The hotel features 32 junior suites which provide extra space to ensure the best comfort. The corner guest rooms tend to be larger. All of the eighth-floor guest units feature a Juliet balcony. This is the only large, full-service hotel in Old San Juan. The rooftop pool area, open from 7 am to 11 pm, has panoramic vistas of the cityscape and cruise ship docks. If you must keep up with your workout routine while on vacation, the fitness center is open 24 hours. Meets AAA guest room security requirements. Smoke free premises. 240 units. 9 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
In Old San Juan; across from cruise ship terminal. 100 Brumbaugh St 00901.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
Pool
outdoor.
Parking
valet only.
Dining & Entertainment
Palio, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, wireless Internet, safes. Some: refrigerators.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet laundry, boarding pass kiosk, room service.
Terms
3 day cancellation notice-fee imposed, resort fee, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 762 guests
Showing reviews 1 - 5 of 50
10.0
Verified AAA Guest
Exceptional
Solo
09-30-2016
Very well situated and safe.
Pros: I was traveling by myself and I felt very safe.
Cons: Nothing.
6.0
Daryl
Pleasant
Group Traveler
01-12-2018
Pros: Location, safe storage of bags, bell staff amazing
Cons: Took 5 hours to get a suite ready when they knew I was waiting. Housekeeping staff incredibly slow. All good will & high marks for hotel itself ruined by lack of coordination between FD & housekeeping. The wait soured me.
9.0
Deb
Wonderful
Senior Traveler
01-12-2018
Pros: The location was great. Close to historic sites, great restaurants and the cruise ship terminal.
Cons:
9.0
Michael L
Wonderful
Traveling as Couple
01-12-2018
Pros: Very nice room; great location; wonderful staff and service.
Cons: The plumbing needs some work; toilet and sink continually backed up.
5.0
Verified Hotel Guest
Fair
01-12-2018
Pros: Situated in the heart of Old San Juan. The staff quickly moved me to a room with nicer view, after my wife was horrified by the claustrophobic tiny window overlooking a wall.
Cons: All to be expected from the location, but still.. The rooms at 240-300 sqft are tiny. When my wife stayed in the lobby for 15 minutes, she was bitten by mosquitos. This hasn't happened in the other 2 (much nicer, but same cost) hotels on the same island
Showing reviews 1 - 5 of 50