Sheraton Puerto Rico Hotel & Casino

AAA Inspector Rating
8.7
Excellent
344 Guest Ratings
200 Convention Center Blvd
San Juan, PRI 00907- Map It
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
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AAA Inspector Rating Details (scale 1-5)
3.7
Overall
Room3.8
Bath3.4
Public Areas3.8
AAA Inspector Notes
Situated adjacent to the convention center, the property offers views of Old San Juan and San Juan Bay cruise ship docks from its impressive designer infinity pool and balconies of some guest units. Boasting a large casino and a very hip bar, the hotel offers a lot for both the business and leisure guest. The guest units are tastefully appointed with a tropical-urban décor. Many guests find the spa too irresistible, but be aware they are closed on Tuesday. There is tiered Internet service for an extra cost for those requiring faster speeds and higher bandwidth. The casual three-meal-a-day restaurant has a range of menu options. However, if desiring a more upscale dining experience, there is an adjacent full-service steak house that is not part of the hotel operation but nevertheless is conveniently located. Keep in mind that the swimming pool area closes at 6 p.m. during the week and 8 p.m. on Friday and Saturday however the exercise facility is open 24-hours. Meets AAA guest room security requirements. Smoke free premises. 503 units. 12 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Casino Hotel
Location
In San Juan Convention Center District; in Miramar. 200 Convention Center Blvd 00907.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
Pool
outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
3 restaurants, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, wireless Internet, safes. Some: refrigerators.
Sports & Recreation
sauna, hot tub, steamroom, exercise room, spa.
Guest Services
valet laundry, room service.
Terms
cancellation fee imposed, resort fee, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 344 guests
Showing reviews 1 - 5 of 50
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-20-2017
Pros: Location was wonderful and the room was great, only wish they had black out curtains at night.
Cons: Staff at Choices restaurant put other guest ahead of our table since we looked more local that was rude
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
10-20-2017
Pros: The staff went well beyond any expectation I could have had...from the front desk to the bar/restaurant employees, THEY made it a trip to remember!
Cons: The hotel wasn't as centrally located as I would've preferred due to its close proximity to the convention center, but this won't prevent me from returning! Also, I respect that Sheraton is an entirely smoke-free resort/property, but designate somewhere!
2.0
Verified Hotel Guest
Poor
Traveling as Couple
10-20-2017
Pros: Staff was great. Front desk clerk was outstanding very friendly, greeted us with a smile as we approached the check in desk. Excellent customer service by Front desk Employee.
Cons: Room smelled very musty carpet was stained throughout room. The worst part was on the last night I discovered a cockroach moving about on the carpet.
10.0
Verified Hotel Guest
Exceptional
10-20-2017
Pros: Everyone was very friendly, nice clean huge hotel.
Cons: Having to pay an additional $18.00 per day for parking total for our stay $72.00, and $15.00 per day resort fee extra $60.00.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-20-2017
Pros: Casino and the view from the hotel was the best. Hotel is clean and connected to the major attractions .
Cons: Nothing as such .
Showing reviews 1 - 5 of 50