The Ritz-Carlton, San Juan

8.7
Very Good
99 Guest Ratings
6961 Ave Gobernadores
San Juan, PRI 00979- Map It
Special member savings plus Marriott Rewards® points when booking AAA rates!
AAA Inspector Notes
This service-oriented hotel is the epitome of luxury with its upscale spa facilities and well-landscaped grounds and pool area. The guest units and bathrooms are very well-appointed. This is a true urban beach escape. From the moment you walk through the doors, the distinctive attention to detail is evident. Under major renovation, scheduled to be completed May 2018. Last rated: Four Diamond. Meets AAA guest room security requirements. Smoke free premises. 416 units. 10 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Casino Resort Hotel
Location
Oceanfront. 1 mi (1.6 km) n of Luis Muñoz Marin International Airport; on Isla Verde Ave (Hwy 187). 6961 Ave Gobernadores 00979.
AAA Benefit
Special member savings plus Marriott Rewards® points when booking AAA rates!
Pool
outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
5 restaurants, also, Il Mulino New York, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, wireless Internet, safes. Some: video games.
Sports & Recreation
sauna, hot tub, steamroom, snorkeling, tennis, recreation programs, kids club, playground, health club, spa.
Guest Services
valet laundry, boarding pass kiosk, rental car service, room service, child care.
Terms
N, check-in 4 pm.

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 99 guests
Showing reviews 1 - 5 of 50
10.0
Luis
Exceptional
Traveling as Couple
01-19-2018
Pros: The Hotel's staff is very helpful and friendly. Since we checked in they make you feel welcomed and make sure that you enjoy your stay. Customer service is one of my top priorities and they met it 100%.
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
01-19-2018
Pros: Staff commitment to customer service.
Cons: First room assigned as "Pool view" had no pool view. Second room window was so dirty and stained one could not see any view. Facility is a bit worn and shows age.
10.0
Anonymous
Exceptional
family with young children
09-17-2017
Perfect place for an all-inclusive...
Pros: The club lounge was excellent, with a variety of foods practically all day long, and a real convenience and cost saver for a family
Cons: The beaches aren't the best in PR, or even San Juan, but not a real concern. The neighboring area, although safe, is relatively deserted and lacks and reasonable alternatives for food and entertainment.
7.1
Robert
Good
solo traveller
09-10-2017
Good
Pros:
Cons:
7.9
Ray
Good
young couple
09-06-2017
disappointing,
Pros: Hotel was nice, classy. beds were hard, rooms are noisy(neighbors).
Cons: management needs to tell employees to enforce rules at property. smoking, bringing outside food to lounge, as well as outside alcohol. i'm paying 18 bucks for a drink, while guy next to me is pouring his own alcohol into a Ritz cup........ poolside a couple brought there own radio, playing rap music. it was not until 2 couples moved away and 2 complaints to management that someone came over to speak to the couple. i was disappointed in a Ritz Carlton property. and surprised..... won't stay there again.
Showing reviews 1 - 5 of 50