The Ritz-Carlton, San Juan

AAA Inspector Rating
8.7
Very Good
99 Guest Ratings
6961 Ave Gobernadores
San Juan, PRI 00979- Map It
Special member savings plus Marriott Rewards® points when booking AAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
4.3
Overall
Room4.2
Bath4.0
Public Areas4.8
AAA Inspector Notes
This service-oriented hotel is the epitome of luxury with its upscale spa facilities and well-landscaped grounds and pool area. The guest units and bathrooms are very well-appointed. This is a true urban beach escape. From the moment you walk through the doors, the distinctive attention to detail is evident. Meets AAA guest room security requirements. Smoke free premises. 416 units. 10 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Casino Resort Hotel
Location
Oceanfront. 1 mi (1.6 km) n of Luis Muñoz Marin International Airport; on Isla Verde Ave (Hwy 187). 6961 Ave Gobernadores 00979.
AAA Benefit
Special member savings plus Marriott Rewards® points when booking AAA rates!
Pool
outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
5 restaurants, also, BLT Steak, Il Mulino New York, see separate listings, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, wireless Internet, safes. Some: video games.
Sports & Recreation
sauna, hot tub, steamroom, snorkeling, tennis, recreation programs, kids club, playground, health club, spa.
Guest Services
valet laundry, boarding pass kiosk, rental car service, room service, child care.
Terms
check-in 4 pm, cancellation fee imposed, resort fee.

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 99 guests
Showing reviews 1 - 5 of 50
10.0
Luis
Exceptional
Traveling as Couple
10-13-2017
Pros: The Hotel's staff is very helpful and friendly. Since we checked in they make you feel welcomed and make sure that you enjoy your stay. Customer service is one of my top priorities and they met it 100%.
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-13-2017
Pros: Staff commitment to customer service.
Cons: First room assigned as "Pool view" had no pool view. Second room window was so dirty and stained one could not see any view. Facility is a bit worn and shows age.
9.0
Eric
Wonderful
Traveling as Couple
10-13-2017
Pros: Great. Staff all around.
Cons:
7.0
Verified Hotel Guest
Good
Solo Traveler
10-13-2017
Pros:
Cons: The room was not 5 star
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-13-2017
Pros: The staff, room and pool area were lovely, the beach was spectacular!
Cons: I had not looked at the location detail and it is right next to the airport, so there was noise from the large planes when in the room. I would have still stayed here, just wish I would have researched the location.
Showing reviews 1 - 5 of 50