The Ritz-Carlton, San Juan

AAA Inspector Rating
8.7
Excellent
48 Guest Ratings
6961 Ave of the Governors
San Juan, 00979- Map It
Special member savings plus Marriott Rewards® points when booking AAA rates!
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AAA Inspector Notes
This service-oriented hotel is the epitome of luxury with its upscale spa facilities and well-landscaped grounds and pool area. The guest units and bathrooms are very well-appointed. This is a true urban beach escape. From the moment you walk through the doors, the distinctive attention to detail is evident. Meets AAA guest room security requirements. Smoke free premises. 416 units. 10 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
1 mi (1.6 km) n of Luis Muñoz Marin International Airport; on Isla Verde Ave (Hwy 187). 6961 Ave of the Governors 00979.
AAA Benefit
Special member savings plus Marriott Rewards® points when booking AAA rates!
Pool
outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
5 restaurants, also, BLT Steak, Il Mulino New York, see separate listings, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, high-speed Internet, wireless Internet, safes. Some: video games.
Sports & Recreation
sauna, hot tub, steamroom, snorkeling, tennis, recreation programs, kids club, playground, game room, health club, spa.
Guest Services
valet laundry, boarding pass kiosk, rental car service, room service, child care.
Terms
check-in 4 pm, cancellation fee imposed, resort fee.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 48 guests
Showing reviews 1 - 5 of 45
3.8
Ronald
Poor
young couple
09-15-2016
Pros:
Cons: Didnt like renovations half of hotel close... no pool or hot tub... getting treated like kids gate closing and locking up at 7pm... spent to much to for an inconvenience!!!
10.0
Kiki
Exceptional
review category group of friends
09-15-2016
Pros: The customer service here is out of this world. There is nowhere else I would consider even staying on another visit to Puerto Rico.
Cons:
10.0
Jason
Exceptional
family with young children
09-15-2016
Pros: I liked the ocean views from my room. The friendly staff. The excellent service.
Cons: The pool was under renovation so we didn't get to use the pool. But that was unavoidable. They are making it even better.
3.8
Charles
Poor
young couple
09-06-2016
Pros: Nothing
Cons: Everything
9.6
Amanda
Exceptional
young couple
09-04-2016
Pros: Staff were excellent: Friendly, professional and all went the extra mile to make our honeymoon perfect. The BLT restaurant was especially great: good was amazing and staff fantastic.
Cons: Some items were overpriced, particularly the breakfast options.
Showing reviews 1 - 5 of 45