Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Many luxury services are offered at this Old Montréal hotel located in a former warehouse dating from the 1860s. Stylish rooms feature high-end dark wood furniture and posh bedding. Some rooms overlook an interior atrium, and some suites offer electric fireplaces and jetted bathtubs.
Smoke free premises. 105 units, some two bedrooms. 5 stories, interior corridors. Accessibility (Call).
Pros: Everything in my experience with Nelligan has been nothing but pleasurable. I'm not quite sure whether I'll be going back to Montreal for the city or the hotel that's how much I enjoyed it. This is a must stay whether it is for location or beauty.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything!!!! Concierge was fantastic!!!
Cons: No coffee in the room
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great location, 10 minute walk to subway. Many great restaurants and shops right outside door within walking distance. Fantastic hotel staff. All very helpful and pleasant. Hotel itself was great. Rooms were nicely updated but have rustic charm.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location! As well as rooftop terrace for food and beverages.
Cons: room lighting is a little dark even with all the lights on.
7.0
Anonymous
Good
08-11-2017
Pros: Great location and helpful staff.
Cons: Only problem we encountered was that we were given a room which was located above the bar. The loud pounding music continued well into the night and prevented me from sleeping. When we spoke to the manager about this problem our room was changed.
9.6
Anonymous
Exceptional
04-17-2016
Wonderful hotel - great for...
Pros: Lovely location and staff - wonderful stay.
Cons: Business centre would have been helpful
5.8
Anonymous
Okay
04-07-2016
great hotel poorly managed
Pros: the sheets were stained and the best answer from the manager was : well you didn't sleep on that side
I was granted a late Check out at night but next morning I was asked if I could leave earlier and was rushed
the manager was very defensive and embarrassed me by saying what are your expectations after I pointed out the obvious . I did not ask for anything or any form of compensation. I was very uncomfortable with the ordeal
Cons: see above
9.2
Anonymous
Wonderful
03-22-2016
Great Stay in Old Montreal!
Pros: Staff was excellent. Food was exceptional.
Cons: Room was very cold and could not get it warm enough. Street noise was loud at night in room facing street
10.0
Anonymous
Exceptional
03-15-2016
Awesome
Pros: Friendly staff. Great location and super comfy bed.
Cons:
10.0
Anonymous
Exceptional
03-15-2016
Wonderful hotel in a perfect...
Pros: Very friendly, attentive and gracious staff
Cons: not the best service at breakfast. confused. a bit slow. Generally, service here left something to be desired.
9.6
Anonymous
Exceptional
03-13-2016
Exceptional
Pros:
Cons: Coffee in the room!
7.5
Anonymous
Good
03-07-2016
Nice and Cozy hotel in...
Pros: Spacious rooms, comfortable mattress and pillows, warm ambiance.
Cons: Continental breakfast was average.
Questionable cleanliness as the complimentary water bottle in my room was found opened already. I overheard another client that he found a lady's tank top uner the sheets!!
10.0
Anonymous
Exceptional
03-06-2016
Wonderful stay. Highly recommended.
Pros: Enjoyed an upgrade to a beautiful room.
Cons:
9.6
Anonymous
Exceptional
03-01-2016
Exceptional
Pros: Beautiful hotel in a prime location. Rooms feature old brick walls and lots of ambiance.
Cons: We had a room on the street and the bar across the road pumped out techno until 3 am. Made for a pretty lousy night's sleep.
10.0
Anonymous
Exceptional
02-28-2016
很棒
Pros: anything
Cons:
10.0
Anonymous
Exceptional
02-21-2016
Family vacation to Old Montreal
Pros: Both beds were very comfortable, bathroom and room were true to the pictures and very Old Montreal chic with modern touches
Cons:
9.6
Anonymous
Exceptional
02-21-2016
Old Montreal In February
Pros: Service and atmosphere and location were great. We had a lovely meal in Old Montreal!
Cons: There was a disturbance around 3 in the morning that woke us up.We were in an atrium room. so perhaps closer to the bar. We had to show our Booking.com papers to prove breakfast was included as the clerk said it was not.The valet parking was expensive but handy 35.00 but great service.Please inform patrons as we expected free parking.
9.6
Anonymous
Exceptional
02-16-2016
A luxurious place to stay...
Pros: The staff was very helpful and treated us like royalty as soon as we stepped out of the car. As soon as we walked into our suite, the fireplace and lights had been turned on and there was beautiful classical music filling the room. Everything exceeded our expectations.
Cons:
10.0
Anonymous
Exceptional
01-24-2016
Lovely hotel
Pros: Great place, very cosy
Cons:
10.0
Anonymous
Exceptional
01-23-2016
Unexpected Upgrade
Pros: Our first night we had a smaller room by an elevator and it was quite warm. We asked about regulating the temp or if we could just get lighter blankets— when we returned from our day we had been upgraded to a suite!!! Amazing hotel, great location, excellent staff.
Cons:
8.3
Anonymous
Very Good
01-12-2016
Great when there's a bargain
Pros: Good bed and good location
Cons: Rooms are small at the lowest price and price can sometimes be excessive
10.0
Anonymous
Exceptional
01-12-2016
A Wonderful Hotel in Old...
Pros: The property is charming and the staff most gracious.
Cons:
10.0
Anonymous
Exceptional
12-28-2015
Such an incredible hotel!
Pros: Everything about this hotel was fantastic! From the doormen, to the front desk and those who served breakfast, as well as those who efficiently cleaned my room, my stay here was wonderful. I was initially given a room that faced the internal courtyard but when I asked about a room facing St Paul Street, there were no problems in changing. The room was exceptional - the Junior Suite, with spa, was spacious and comfortable. I loved the fireplace and exposed brick walls; so warming on the cold winter evenings. The Nelligan is located in the heart of Old Montreal, within walking distance of everything! I loved wandering the cobblestoned streets and eating at the many lovely restaurants close by. This was my first stay at this marvellous hotel, and it certainly won't be my last! Thank you for such a beautiful stay!
Cons:
9.2
Anonymous
Wonderful
12-26-2015
5* luxury tarnished by a...
Pros: Very nice Deluxe Suite with Fireplace and Spa Bath.
Cons: Funny cheap fittings in the shower and no Nespresso capsules with the Nespresso machine. Otherwise very nice.
10.0
Anonymous
Exceptional
12-18-2015
Great hotel--look forward to returning
Pros: Fantastic location, very friendly staff, nicely appointed room
Cons: Rejected initial room b/c loud--above an interior courtyard w/ people at what appeared to be a social function. Staff helpful/accomondating
10.0
Anonymous
Exceptional
12-17-2015
Exceptional
Pros: The location and decor were superb. Staff was helpful 110% and always friendly. Bedroom was inviting and relaxing and tastefully decorated. The bed was exceptionally comfortable. Check in to checkout to valet were all seemless
Cons:
10.0
Anonymous
Exceptional
12-08-2015
Massive thumbs up for everything...
Pros: We stayed at Hotel Nelligan for our 25th wedding anniversary. The staff were friendly, efficient and always helpful and prompt. The hotel is located perfectly for walking around Old Montreal, dining and shopping. I left my expensive prescription sunglasses in the room when we checked out. I called on arrival home and spoke with Francoise. Within 10 minutes he called back advising me that the sunglasses had been found and would be sent to me. They arrived by Fed Ex 36 hours later. From start to finish and even beyond Hotel Nelligan gets a massive thumbs up from us.
Cons:
10.0
Anonymous
Exceptional
12-08-2015
Worth the Stay
Pros: Everything!! My girlfriend and I were celebrating our anniversary. The Nelligan staff went out of their way to offer us an enhanced service to make our stay feel very unique. Best Hotel I've ever stayed at. Nice work Nelligan
Cons: Nothing
7.9
Anonymous
Good
11-29-2015
Good
Pros: The wonderful location and the warm feel of the brick wall in room. Very romantic.
Cons:
10.0
Anonymous
Exceptional
11-17-2015
Exceptional
Pros: Staff were friendly and helpful. Terrific front desk, concierge and restaurant staff
Cons:
10.0
Anonymous
Exceptional
11-01-2015
A gem in old mMontreal
Pros: Location, the staff was incredible as the service..cozy,old world charm in the best part of old montreal
Cons: None
8.3
Anonymous
Very Good
10-27-2015
Fantastic service, but beware the...
Pros: Fantastic service, really lovely staff, good bathroom products, fresh towels, lovely furniture, great looking room. Clean, nice atmosphere throughout.
Cons: Room terribly overheated and the air conditioning unit quite old...only way I managed to cool it down having woken at 2am was to blast cold air from the loud air con unit for the next hour. Could do with an update. Window didn't open and no view to speak of. No coffee/tea in room.
8.3
Anonymous
Very Good
10-24-2015
Great location but could use...
Pros: Location was great and staff was very accommodating and friendly. Liked 24 hr coffee service in lobby.
Cons: Facility could use a boost. Carpets were worn in places. Bathrooms showed age. TVs were not high definition. Ice not available in public areas.
10.0
Anonymous
Exceptional
10-22-2015
Exceptional
Pros: Love the location in the centre of the old port area. The room we had was great and the restaurant experience was excellent! Get to the rooftop if you can for pre-dinner drinks. Recommended.
Cons:
10.0
Anonymous
Exceptional
10-17-2015
Sensational
Pros: Excellent, staff fantastic .
Cons:
7.5
Anonymous
Good
10-16-2015
Good
Pros: Location
Cons: Dust on lamps
10.0
Anonymous
Exceptional
10-15-2015
Exceptional
Pros: We loved Hotel Nelligan! Great location and everything about it was the best.
Cons:
9.2
Anonymous
Wonderful
10-14-2015
Very good!
Pros: Great location and staff. Really enjoyed the hotel.
Cons: Only complaint is low lighting in rooms. Complimentary continental breakfast would have been nice. Breakfast ordered from menu was very good.
10.0
Anonymous
Exceptional
10-07-2015
The Best
Pros: Does not get any better! Location, staff and Hotel Nelligan......
Cons:
10.0
Anonymous
Exceptional
10-05-2015
A must when visiting Montreal....
Pros: Staff were exceptional! Room decor with exposed brick was rustic but modern, clean, spacious and inviting. The hotel location was perfect with so many things within walking distance we were able to see a lot in our short visit. I hope to return and stay a week.
Cons: Street is busy and initial arrival and where to park for check-in was a bit confusing but the valets were very attentive and immediately helpful.
10.0
Anonymous
Exceptional
10-04-2015
Old, well renovated hotel in...
Pros: Junior Suite was very attractive and the service was excellent
Cons: Picky, but only one water glass in the bathroom
9.2
Anonymous
Wonderful
10-03-2015
Great place to stay near...
Pros: Very friendly staff. Great room and loved rooftop bar!
Cons:
9.0
Anonymous
Wonderful
10-02-2015
great location in old Montreal
Pros: roof top terrace was awesome
Cons: we had an older lady traveling with us, the stairs going to the room were not so good for her
9.2
Anonymous
Wonderful
10-01-2015
Bijou of a boutique hotel...
Pros: I've reviewed this hotel in the past and my views have not changed. Loved the layout of my room (though note that all rooms are different and some better than others), the exposed brick and the expanse. The staff were extremely accommodating and helpful.
Cons: Between my stay in March and May stay at the end of September, the price for the same room went up considerably.
10.0
Anonymous
Exceptional
09-24-2015
Best location for old port...
Pros: Great location with amazing restaurants nearby. Beautiful building with very friendly staff.
Cons:
10.0
Anonymous
Exceptional
09-23-2015
Awesome location, staff and property.
Pros: Staff was incredible.
Cons:
10.0
Anonymous
Exceptional
09-23-2015
Delightful hotel in an excellent...
Pros: We loved the Hotel Nelligan, great location food rooms and the staff were great. Our friends had some faxing re a house closing and the staff was so helpful. Didn't want to leave.
Cons:
10.0
Anonymous
Exceptional
09-21-2015
We would go back and...
Pros: The hotel left some chocolate covered strawberries for our anniversary-very thoughtful. The service and meal on the Terrace restaurant was the best. Maude and the front desk are very good to deal with. Complimentary drinks were appreciated!!- perhaps offer a time for other guests to meet and greet?
Cons: Corners of walls in room need paint touch-ups and perhaps install corner protectors?
Some live music in hotel bar would be nice. Not much not to like- go to Nelligans
10.0
Anonymous
Exceptional
09-16-2015
Beautiful hotel with outstanding staff.
Pros: The staff were outstanding - kind, friendly and extremely helpful. The room was impeccable.
Cons:
9.6
Anonymous
Exceptional
09-13-2015
Old Montreal Charm
Pros: Excellent location. Friendly and helpful staff. Very nice rooms; large (jnr suite). Hotel and neighbourhood have a very pleasant feel and charm.
Cons: A little noisy outside the hotel at night, which made falling asleep a bit difficult.
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