This full-service hotel, which is across the street from Montréal's main downtown convention center, offers spacious and well-appointed guest rooms with custom-built furniture and posh bedding. The hotel is located on the southern fringe of the main downtown business core and is convenient to the subway, Chinatown and the quaint streets of Old Montréal. A historic section of the hotel includes a meeting space called 'The Vaults,' which is located in the original foundation of a 19th-century former piano factory.
Smoke free premises. 357 units. 26 stories, interior corridors. Accessibility (Call).
check-in 4 pm, cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 1022 guests
Showing reviews 1 - 5 of 50
10.0
Robert
Exceptional
Traveling as Couple
06-23-2017
Pros: Very friendly staff-beautiful decor- excellent location. Would definarel return
Cons: Actually we are perfectly satisfied.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: The hotel was beautiful! Great location.
Cons: We did not realize that breakfast was not included, we sat down had the buffet and nothing was said in regards to price then for the two of us our bill was $60.00! Outrageous for breakfast.
10.0
Amber
Exceptional
Traveling as Couple
06-23-2017
Pros: Beautiful hotel, excellent service. Will definitely come back!!
Cons:
7.0
Jennifer
Good
06-23-2017
Pros: Location
Cons: The pool area and the locker room was filthy
10.0
Barbara
Exceptional
06-23-2017
Pros: Beautiful and clean hotel in a great location.
Cons: A continental style breakfast would have been a nice plus.
9.0
Anne
Wonderful
Traveling as Couple
06-23-2017
Pros: The location was great. Nice big rooms.
Cons: Weird layout of the lobby.
10.0
Verified Hotel Guest
Exceptional
Family with Teens
06-23-2017
Pros: Really good
Cons: Nothing
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-23-2017
Pros:
Cons: Took 35 minutes for our bags to be delivered by the valet
8.0
Walter
Very Good
Traveling as Couple
06-23-2017
Pros:
Cons: Pool should not close at 7:30 p.m. it is too early
7.0
Verified Hotel Guest
Good
Family with Young Children
06-23-2017
Pros: Location, ambience
Cons: General housekeeping issues: bathtub was cleaned, not enough towels. Etc
10.0
Francis
Exceptional
Traveling as Couple
06-23-2017
Pros: Location.Staff friendliness and helpfulness
Cons: Room was mostly clean, but some dust/dirt under furniture
10.0
Verified Hotel Guest
Exceptional
Family with Teens
06-23-2017
Pros: All the stuff was incredibly helpful and polite, going above and beyond the call of duty each and every single time.
Cons: nothing
10.0
Holger
Exceptional
Traveling as Couple
06-23-2017
Pros: Great location. Clean room with nice facilities. Pool is nice but narrow, capacity 10 according the permit. No hot tub. Nice patio outside pool - 10th floor.
Cons: Hotel parking expensive compared to lots on adjacent street. Not a big dislike as one does the obvious.
8.0
Lauren
Very Good
Traveling as Couple
06-23-2017
Pros: Great location between Old and New Montreal; beautiful building with large, clean rooms.
Cons: Staff could have been a bit friendlier
8.0
Joel
Very Good
Traveling as Couple
06-23-2017
Pros: Convenience, breakfast buffet very good. Room spacious
Cons: The decor in room was very dark, mot enough lighting
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Service was excellent. Staff was very helpful.
Cons: Thought that the breakfast was a bit under staffed.
10.0
Verified Hotel Guest
Exceptional
Senior Traveler
06-23-2017
Pros: I loved the ease of checking in and out, friendliness of the staff, the pool and gym, and the great location right next to two metro stations and in the heart of Old Montreal. Our room was spacious and comfortable, cleaniness was impeccable!
Cons: Wish there was a jet pool too, and a shower at the pool
5.0
Cun-Jian
Fair
Traveling as Couple
06-23-2017
Will not stay in the hotel again
Pros: Location
Cons: Somewhat disappointed for the star rating
10.0
Verified Hotel Guest
Exceptional
Group Traveler
06-23-2017
Beautiful Quiet Good restaurants most staff very friendly
Pros: Location
Cons: Concierges looked tired¬ helpful. 10/16am male C kept yawning&sold us a 2day trolley ticket but never mentioned 1day option¬ clear on bankATMexchange info. 10/19am female C, while fixing&drinking her coffee sent us to an exhibit which had ended 12.
8.0
Lance
Very Good
Solo Traveler
06-23-2017
Pros: Great looking hotel! Beautiful! Great and friendly staff!
Cons: Location. Too far from downtown core. Ok if you like Old Mtl area, but other than that...
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Close to Old Town. Very nice big rooms.
Cons: Awkward position of toilet right behind door.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Spacious room with a great view perfectly located in Old Montreal. Easy access to the metro.
Cons:
4.0
Joon Ha
Disappointing
Group Traveler
06-23-2017
Pros: Location
Cons: One of the lights on the side of bed wasnt working. Phone wasnt working so I had to go down to tell someone. There is always 1 staff member at the desk so you have to wait. Isnt worth the money. Please look elsewhere.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: Location. Closed to most major activities
Cons: Parking too expensive
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Everything
Cons: Nope
9.0
Lois
Wonderful
06-23-2017
Pros: Just about everything
Cons: Swimmin pool hours are too short.
9.0
Christina
Wonderful
06-23-2017
Pros: Excellent location. Walking distance to everything we needed.
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Location, price and polite and professional staff.
Cons: No
10.0
Callie
Exceptional
Traveling as Couple
06-23-2017
Pros: Perfect location for our trip to the Montreal Gran Prix. Close location to the metro. Easy walk to old Montreal and downtown. Great view of the St. Lawrence. King size room was perfect size & quite spacious.
Cons:
8.0
Verified Hotel Guest
Very Good
06-23-2017
Pros: Hotel is very nice, and in a great location in Old Montreal. Breakfast buffet was very good, and the staff was friendly and helpful.
Cons:
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
06-23-2017
Pros: This hotel has a great staff who will happily accommodate requests quickly and without hesitation. Everyone I encountered was extremely friendly and welcoming throughout my stay. The location is convenient to everything important.
Cons: Nothing at all.
8.0
Verified Hotel Guest
Very Good
Family with Young Children
06-23-2017
Pros: Sweat attention for our anniversaire
Cons:
10.0
John
Exceptional
Business Traveler
06-23-2017
Pros:
Cons: nothing
3.0
Verified Hotel Guest
Poor
Traveling as Couple
06-23-2017
Pros: location, and staff
Cons: yes. When we arrived the T.V. was not working, as well as the ice machine on our floor. We ordered breakfast with room service, the bacon was missing from the order. And lastly the pool closed at 1930!!! Wow. Next time we will try the Bonaventure.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Staff, location.
Cons: No USB ports in rooms.
10.0
Ciro
Exceptional
Solo Traveler
06-23-2017
Pros: Huge rooms, great amenities, staff attitude
Cons: No
9.0
Alexandra
Wonderful
Family with Teens
06-23-2017
Pros: Concierge was very helpful with anything you needed in and around the area. The Sauna was perfect to warm up to after a really cold day out
Cons: 2 very small details...squeaky bathroom door would wake up the other person in room if asleep and blow dryer never, ever got hot to really dry hair.
8.0
Melanie
Very Good
Traveling as Couple
06-23-2017
Pros: Great location, interesting restaurants in building. Excellent service and hospitality, including bringing us toothpaste at midnight. Pool and saunas on 10th floor were also appreciated.
Cons: The room we were in directly faced another room and had very little natural light. Avoid rooms ending in 25.
9.0
Trevor
Wonderful
Traveling as Couple
06-23-2017
Pros:
Cons: For this calibre of hotel, the lobby bar left some desiring.
9.0
Susan
Wonderful
Traveling as Couple
06-23-2017
Pros: Location
Cons:
6.7
Diane
Pleasant
review category group of friends
06-20-2017
Pros: Montreal as a whole is very safe so walking around is no problem the hotel is in a busy area so lots of people around we were two ladies on our own did not feel unsafe at any time
Cons: Room was very dark
5.4
Anonymous
Fair
family with young children
06-20-2017
Pros: Osco restaurant, especially dinner menu (incl. good options for kids)
Cons: Uncomfortable beds, terrible pool hours (closing at 6pm on weekends?) and dirty pool area. Kids were disappointed & I felt that it was more of a 3-star experience!
9.6
Carl
Exceptional
solo traveller
06-19-2017
Pros: clean and comfortable
Cons: less expensive
9.6
William
Exceptional
young couple
06-18-2017
Pros: Great location within walking distance to interesting activities and the metro. Very friendly staff.
Cons: The gym is small and offers limited equipment. Bathroom could use an update.
10.0
Roger
Exceptional
review category group of friends
06-16-2017
Pros: facilities, staff, location and breakfast
Cons: bar music too loud
10.0
Leah
Exceptional
young couple
06-13-2017
Pros: The hotel is in a wonderful location. It's wonderful to be able to step outside and walk around Old Town. There is a Metro stop across the street. We were there during the busy Canadian Grand Prix weekend, but the hotel seemed very prepared and everything was handled wonderfully.
Cons:
8.8
Maja
Excellent
young couple
06-05-2017
Pros: Big, nice, clean room! Friendly staff.
Cons: Breakfast not included with stay.
9.6
Douglas
Exceptional
solo traveller
06-04-2017
Pros: good location, room, staff and breakfast
Cons: Nothing to speak of.
7.9
Rosemary
Good
young couple
06-03-2017
Pros:
Cons: Towels were not refreshed daily.
Not enough K cups
7.9
Donald
Good
young couple
05-31-2017
Pros: All of the staff were most accommodating and helpful. Transit was at the doorstep and most venues were within walking distance. We walked in the front door and the valet service took over and made us feel we were home.
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