This full-service hotel, which is across the street from Montréal's main downtown convention center, offers spacious and well-appointed guest rooms with custom-built furniture and posh bedding. The hotel is located on the southern fringe of the main downtown business core and is convenient to the subway, Chinatown and the quaint streets of Old Montréal. A historic section of the hotel includes a meeting space called 'The Vaults,' which is located in the original foundation of a 19th-century former piano factory.
Smoke free premises. 357 units. 26 stories, interior corridors. Accessibility (Call).
check-in 4 pm, cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 1022 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
08-11-2017
Pros:
Cons: Took 35 minutes for our bags to be delivered by the valet
6.0
Anonymous
Pleasant
08-11-2017
Pros:
Cons: Checkin time was stated to be 3pm in the intinerary. However when we arrived, we were told to return at 4pm since checkin time is 3-4 apparently. Very inconvenient!
7.0
Anonymous
Good
08-11-2017
Pros: Location, ambience
Cons: General housekeeping issues: bathtub was cleaned, not enough towels. Etc
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location.Staff friendliness and helpfulness
Cons: Room was mostly clean, but some dust/dirt under furniture
9.0
Anonymous
Wonderful
08-11-2017
Pros: Room and excellent customer service
Cons: Difficult to find hotel lobby from self parking garage when you are first time visiting.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location. Clean room with nice facilities. Pool is nice but narrow, capacity 10 according the permit. No hot tub. Nice patio outside pool - 10th floor.
Cons: Hotel parking expensive compared to lots on adjacent street. Not a big dislike as one does the obvious.
8.0
Anonymous
Very Good
08-11-2017
Pros: Convenience, breakfast buffet very good. Room spacious
Cons: The decor in room was very dark, mot enough lighting
9.0
Anonymous
Wonderful
08-11-2017
Pros: The location is perfect. The services and amenities within the hotel were terrific and made the stay enjoyable. The concierge was really helpful and provided great direction.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Service was excellent. Staff was very helpful.
Cons: Thought that the breakfast was a bit under staffed.
5.0
Anonymous
Fair
08-11-2017
Will not stay in the hotel again
Pros: Location
Cons: Somewhat disappointed for the star rating
9.0
Anonymous
Wonderful
08-11-2017
The location to old Montreal was great and the location to Victory Square.
Pros: The view and the room
Cons: nothing
10.0
Anonymous
Exceptional
08-11-2017
Beautiful Quiet Good restaurants most staff very friendly
Pros: Location
Cons: Concierges looked tired¬ helpful. 10/16am male C kept yawning&sold us a 2day trolley ticket but never mentioned 1day option¬ clear on bankATMexchange info. 10/19am female C, while fixing&drinking her coffee sent us to an exhibit which had ended 12.
4.0
Anonymous
Disappointing
08-11-2017
Pros: Location
Cons: One of the lights on the side of bed wasnt working. Phone wasnt working so I had to go down to tell someone. There is always 1 staff member at the desk so you have to wait. Isnt worth the money. Please look elsewhere.
8.0
Anonymous
Very Good
08-11-2017
Pros: Location. Closed to most major activities
Cons: Parking too expensive
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything
Cons: Nope
9.0
Anonymous
Wonderful
08-11-2017
Pros: Front desk staff and proximity to many things by walking in the city.
Cons: Pool opening hours too short.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Just about everything
Cons: Swimmin pool hours are too short.
8.0
Anonymous
Very Good
08-11-2017
Pros: Hotel is very nice, and in a great location in Old Montreal. Breakfast buffet was very good, and the staff was friendly and helpful.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros:
Cons: nothing
7.0
Anonymous
Good
08-11-2017
Pros: The hotel location was fantastic, and the lobby was gorgeous. Additionally, the bars and restaurant within the hotel were top notch. It was convenient to have the hotel attached to a larger mixed use complex with access to the Underground.
Cons: There were a few small items which detracted from the 4.5 star rating. The pool hours of 7AM to 7PM were shorter than most. Also, the room color scheme, furnishings and bathroom finishes were dated.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Huge rooms, great amenities, staff attitude
Cons: No
9.0
Anonymous
Wonderful
08-11-2017
Pros: Value for money, great location, super friendly and helpful staff!
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Great location, interesting restaurants in building. Excellent service and hospitality, including bringing us toothpaste at midnight. Pool and saunas on 10th floor were also appreciated.
Cons: The room we were in directly faced another room and had very little natural light. Avoid rooms ending in 25.
3.0
Anonymous
Poor
08-11-2017
Pros:
Cons: Health center and pool
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location was perfect! No language barrier. Very informative staff.
Cons:
9.2
Anonymous
Wonderful
12-05-2015
Superb
Pros: The young lady that checked me in was amazingly friendly and helpful. She gave us an upgraded room with a view which we so appreciated, as we were staying for 3 nights. I wish I had noted her name as she was amazing at her job.
Cons:
7.1
Anonymous
Good
12-02-2015
Won't stay here again
Pros: The room was nice, clean and spacious
Cons: The entrance of the hotel is so desolate... no one is on the first floor, then you take the escalator up. I find it cold. Also, the parking is so far away...
10.0
Anonymous
Exceptional
11-19-2015
Exceptional
Pros: The Hotel was spectacular! The Help was wonderful! Bar and Food were good!
Cons:
10.0
Anonymous
Exceptional
11-13-2015
Perfect!!!!!
Pros: 100% !!!!
The best hotel with all service.
Cons: Room telephone red flash all the time. We hope it will be not flash in the evening when we are in your hotel next time.
7.1
Anonymous
Good
11-08-2015
Good
Pros: The lobby And accessible to old Town.
Cons: The hallways and bathrooms could have been better cleaned. The area around the pool was really dirty! And not updated in years. Breakfast choices were rather poor: those were definitely fake eggs/liquid eggs and the sausages were at the bottom of what healthy food should taste like.
10.0
Anonymous
Exceptional
11-05-2015
Heart of Montreal
Pros: Centrally located. Concierge service was excellent and helpful.
Cons:
7.9
Anonymous
Good
11-03-2015
Great Weekend in Old Montreal!
Pros: Very friendly and helpful staff. We were able to check into our room upon arrival even though it was much earlier than their check in time. We stayed for my husbands 50th birthday and the hotel had a lovely dessert plate and birthday message waiting for him.
Cons:
10.0
Anonymous
Exceptional
11-03-2015
Exceeded expectations!!!!!!!!
Pros: Staff very pleasant!!!!!!
Excellent room
Cons: Zero negative comments
10.0
Anonymous
Exceptional
11-02-2015
very good
Pros: breakfast, place
Cons: small lobby
9.6
Anonymous
Exceptional
10-25-2015
Exceptional
Pros: Breakfast
Cons:
8.8
Anonymous
Excellent
10-25-2015
Montreal in October
Pros: Location of the hotel was great for old montreal and to get to the under ground walkway/shopping. We would definitely stay here again.
Cons: The bed pillows were all too soft.
9.6
Anonymous
Exceptional
10-24-2015
Classy hotel in prime location
Pros: Great location, very clean & beautifully presented hotel. Breakfast at hotel restaurant was delicious.
Cons:
9.6
Anonymous
Exceptional
10-22-2015
Great hospitality!
Pros: All the reasons above. The staff was friendly and accommodating to non-French speaking travelers.
Cons:
9.6
Anonymous
Exceptional
10-21-2015
Convenient to old Montreal
Pros: Convenient to downtown and old Montreal great room nice hotel
Cons: Bar a little worn. Buffet breakfast was great But omlet station closes on weekends
10.0
Anonymous
Exceptional
10-20-2015
Heaven
Pros: Everyone was so very helpful with activities to do, the bathroom toiletries smell wonderful and work just as well. The chicken wrap from room service is amazing and we only waited around 10 minutes.
Cons:
9.6
Anonymous
Exceptional
10-18-2015
Very comfortable, well positioned hotel.
Pros: Good position for a tourist. Large, comfortable room. We enjoyed the gym and lap pool. Our room was on the 20th floor and enjoyed our view.
Cons:
7.1
Anonymous
Good
10-16-2015
Good
Pros:
Cons: Room Service staff is very impolite
10.0
Anonymous
Exceptional
10-13-2015
Awesome Hotel
Pros: The staff were friendly and very helpful.The location was perfect and we were able to get wherever we needed to easily.
Cons:
8.3
Anonymous
Very Good
10-09-2015
was comfortable and relaxing. Good...
Pros:
Cons: Room Toilet
10.0
Anonymous
Exceptional
10-07-2015
Good luxury value
Pros: Top hotel for a value price.
Cons:
10.0
Anonymous
Exceptional
10-02-2015
Best hotel stay ever
Pros: The staff especially valets Stephane and mikhail. The Osco restaurant was wonderful and convenient.
Cons: Room service one night was slow answering theitr phone. Some directions were confusing.
9.2
Anonymous
Wonderful
09-27-2015
An excellent stay
Pros: A luxury hotel where nothing was too much trouble for the staff
Cons: Lack of communication about places to go and transport links - we worked all that out for ourselves
8.8
Anonymous
Excellent
09-24-2015
Fabulous
Pros: Very well positioned
Cons: Parking was expensive
10.0
Anonymous
Exceptional
09-23-2015
Exceptional
Pros: My sister got sick and the staff was great to her!!! Really appreciated the kindness. Not fun to be sick when you are not home.
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