This full-service hotel, which is across the street from Montréal's main downtown convention center, offers spacious and well-appointed guest rooms with custom-built furniture and posh bedding. The hotel is located on the southern fringe of the main downtown business core and is convenient to the subway, Chinatown and the quaint streets of Old Montréal. A historic section of the hotel includes a meeting space called "The Vaults," which is located in the original foundation of a 19th-century former piano factory.
Smoke free premises. 357 units. 26 stories, interior corridors. Accessibility (Call).
check-in 4 pm, cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 718 guests
Showing reviews 1 - 5 of 50
9.6
Khalid
Exceptional
solo traveller
04-17-2018
Exceptional
Pros:
Cons:
4.6
Lindsay
Disappointing
young couple
04-16-2018
Would not return, would not...
Pros:
Cons: The power went out in our room, we were not offered anything as compensation.
9.0
Claudine
Wonderful
Traveling as Couple
04-13-2018
Pros: Clean spacious room, very well located, in old Montreal, within walking distance to everything interesting, including Port of Montreal.
Cons: Some fixtures, towel bars needed tightening.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: Location, price and polite and professional staff.
Cons: No
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
04-13-2018
Pros: Staff was extremely friendly and helpful, especially the curbside bellhops. Room was immaculately clean and very comfortable with a nice city view. Common areas clean; liked the fresh flowers. Short walk to Old Montreal, Chinatown and the Spectacles.
Cons: Signage from underground parking to the lobby was unbelievably terrible. The staff all acknowledged this, but the property management should step up and fix it. Parking fee was reasonable but should be included in room rate, or stated at time of booking.
9.0
Verified Hotel Guest
Wonderful
04-13-2018
Pros:
Cons: Decor is tired and a little shabby.
7.0
Eric
Good
Solo Traveler
04-13-2018
Pros: Location is excellent - close to old Montreal, the beds are the most comfortable I've slept in.
Cons: The bathrooms are dated with very old tubs vs showers and fixtures. The lobby is also dated, faux fur rug on the walls looks like angerman night club, not what I expected vs Toronto intercontinental. The pool was shut at 6pm both nights - not acceptable
10.0
John
Exceptional
Business Traveler
04-13-2018
Pros:
Cons: nothing
3.0
Verified Hotel Guest
Poor
Traveling as Couple
04-13-2018
Pros: location, and staff
Cons: yes. When we arrived the T.V. was not working, as well as the ice machine on our floor. We ordered breakfast with room service, the bacon was missing from the order. And lastly the pool closed at 1930!!! Wow. Next time we will try the Bonaventure.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: Staff, location.
Cons: No USB ports in rooms.
10.0
Phil
Exceptional
Traveling as Couple
04-13-2018
Pros: The hotel was very clean, high class, and an excellent location for old Montreal. It had underground connections to the Metro, and shopping mall.
Cons: The shower head could have been in a higher position. Lol. Not really a complaint but an opportunity for improvement.
7.0
Colin
Good
Business Traveler
04-13-2018
Pros: location
Cons: price was very high for value
9.0
Susan
Wonderful
Traveling as Couple
04-13-2018
Pros: Location
Cons:
9.0
Verified Hotel Guest
Wonderful
04-13-2018
Pros: The staff was friendly, attentive & helpful. We loved the size & cleanliness of the bathroom. Customer service was excellent. Our room was refreshed promptly by the time we'd returned from breakfast. The omelet & marmalade jelly was superb! Thank you!
Cons: the furniture in the room was dusty, the pillows were too soft & went flat quickly & the price of the breakfast buffet was higher than expected but none were really deal breakers although dusting daily on dark furniture should be required daily.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: Location was perfect! No language barrier. Very informative staff.
Cons:
10.0
Joey
Exceptional
Traveling as Couple
04-13-2018
Pros: Definitely a 4star plus look, feel and service
Cons:
6.0
Jeffrey
Pleasant
Traveling as Couple
04-13-2018
Pros: Location is ideal. Price.
Cons: The rooms, design, furniture etc. were out of date in 1980. Faux mink on the walls?
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: Great location
Cons: Shuttle service would have been nice
8.0
Andrew
Very Good
Family with Young Children
04-13-2018
Pros: Front desk service was great, but that's dependent on the attendant.
Cons: No where to stop to check in. If there was, if was completely busy.
8.0
Verified Hotel Guest
Very Good
Family with Young Children
04-13-2018
Pros:
Cons: Pool was closed early without explanation.
7.0
Verified Hotel Guest
Good
Traveling as Couple
04-13-2018
Pros: It's a beautiful hotel in a great area. The amenities are lovely. The room we ended up in was perfect.
Cons: I booked a king bed with a deluxe view but was given a room that looked onto a brick wall. We were told they were fully booked and that we couldn't have the room we paid for. The next day we asked again and were finally given the room we booked.
10.0
Verified Hotel Guest
Exceptional
Business Traveler
04-13-2018
Pros: Excellent hotel! Great for business travel (quiet and great location). Very nice and extremely accommodating staff.
Cons: The lighting in the room could be brighter (especially for working at the desk). However, the lobby and the coffee shop are excellent for working.
4.0
Stefano
Disappointing
Business Traveler
04-13-2018
Pros: Location
Cons:
7.0
Real
Good
Traveling as Couple
04-13-2018
Pros: Staff services and good welcoming
Cons: The room was supposed to be an up-grade, but was small and old.
7.5
Wael
Good
solo traveller
04-08-2018
Good
Pros:
Cons:
9.2
Douglas
Wonderful
solo traveller
04-06-2018
Good value for money and...
Pros: The room was very spacious and the locations was very good. The bar was very good and the restaurant was outstanding.
Cons: There were problems on check in in part caused by a recent server change. This held up my check in. The room was a little dark. My main complaint was the WiFi - very slow. In fact, the slowest I have experienced in any hotel anywhere in recent years and there was no option to pay for higher speed.
9.2
Anonymous
Wonderful
young couple
04-04-2018
Great location, very enjoyable stay.
Pros: Good size, modern looking room with efficient housekeeping. Incredible location; walked everywhere we wanted to go downtown.
Cons: The pool is quite small.
7.9
Konstantinos
Good
family with young children
04-03-2018
Good
Pros:
Cons:
10.0
Deborah
Exceptional
solo traveller
04-01-2018
Exceptional
Pros:
Cons:
9.2
Anonymous
Wonderful
family with young children
03-27-2018
Superb
Pros: Love the hotel, great breakfast.
Cons: Apart from the hotel restaurant you need to walk a little to find a restaurant/ fast food after working hours.
9.6
Anonymous
Exceptional
family with young children
03-22-2018
Exceptional
Pros:
Cons:
10.0
Travelingice
Exceptional
family with young children
03-21-2018
Excellent
Pros:
Cons:
9.2
Anonymous
Wonderful
solo traveller
03-20-2018
Superb
Pros:
Cons:
8.3
Olga
Very Good
solo traveller
03-19-2018
Nice expensive hotel
Pros:
Cons: You billed me twice for my 4 days! It is very bad for my debit card!
9.2
Anonymous
Wonderful
young couple
03-19-2018
Superb
Pros:
Cons: Swimming pool closing at 6
7.5
Roula
Good
family with young children
03-18-2018
Good
Pros: The room
Cons:
10.0
Anonymous
Exceptional
family with young children
03-18-2018
It was great!
Pros: Love the tub and the shower!! Lots of space in the room. Kids loved the pool. Location was perfect.
Cons:
7.9
Anonymous
Good
family with young children
03-18-2018
Good but not outstanding.
Pros: Location
Cons: The room was tired looking and needed an upgrade.
5.8
Massimo
Okay
review category group of friends
03-17-2018
Okay
Pros:
Cons:
10.0
Rosanne
Exceptional
family with young children
03-15-2018
Excellent hotel, not great for...
Pros: The room was very clean and the hotel was very quiet.
Cons: I would have liked a hot tub or larger pool. Some guests were doing laps and made it difficult for the children to enjoy their swim. (the guests were quite rude to my kids)
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