This full-service hotel, which is across the street from Montréal's main downtown convention center, offers spacious and well-appointed guest rooms with custom-built furniture and posh bedding. The hotel is located on the southern fringe of the main downtown business core and is convenient to the subway, Chinatown and the quaint streets of Old Montréal. A historic section of the hotel includes a meeting space called "The Vaults," which is located in the original foundation of a 19th-century former piano factory.
Smoke free premises. 357 units. 26 stories, interior corridors. Accessibility (Call).
check-in 4 pm, cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 1022 guests
Showing reviews 1 - 5 of 50
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-20-2017
Pros: Location. Closed to most major activities
Cons: Parking too expensive
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-20-2017
Pros: Everything
Cons: Nope
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
10-20-2017
Pros: Excellent staffing throughout the hotel. The in-house restaurant served excellent food and wifi connection was great.
Cons: Nothing was unfavorable during my stay.
9.0
Lois
Wonderful
Traveling as Couple
10-20-2017
Pros: Front desk staff and proximity to many things by walking in the city.
Cons: Pool opening hours too short.
9.0
Lois
Wonderful
10-20-2017
Pros: Just about everything
Cons: Swimmin pool hours are too short.
9.0
Claudine
Wonderful
Traveling as Couple
10-20-2017
Pros: Clean spacious room, very well located, in old Montreal, within walking distance to everything interesting, including Port of Montreal.
Cons: Some fixtures, towel bars needed tightening.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-20-2017
Pros: Location, price and polite and professional staff.
Cons: No
8.0
Verified Hotel Guest
Very Good
10-20-2017
Pros: Hotel is very nice, and in a great location in Old Montreal. Breakfast buffet was very good, and the staff was friendly and helpful.
Cons:
9.0
Verified Hotel Guest
Wonderful
10-20-2017
Pros:
Cons: Decor is tired and a little shabby.
7.0
Eric
Good
Solo Traveler
10-20-2017
Pros: Location is excellent - close to old Montreal, the beds are the most comfortable I've slept in.
Cons: The bathrooms are dated with very old tubs vs showers and fixtures. The lobby is also dated, faux fur rug on the walls looks like angerman night club, not what I expected vs Toronto intercontinental. The pool was shut at 6pm both nights - not acceptable
3.0
Verified Hotel Guest
Poor
Traveling as Couple
10-20-2017
Pros: location, and staff
Cons: yes. When we arrived the T.V. was not working, as well as the ice machine on our floor. We ordered breakfast with room service, the bacon was missing from the order. And lastly the pool closed at 1930!!! Wow. Next time we will try the Bonaventure.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-20-2017
Pros: Staff, location.
Cons: No USB ports in rooms.
9.0
Verified Hotel Guest
Wonderful
10-20-2017
Pros: location
Cons: dark decor and a bit dated
7.0
Verified Hotel Guest
Good
10-20-2017
Pros: The hotel location was fantastic, and the lobby was gorgeous. Additionally, the bars and restaurant within the hotel were top notch. It was convenient to have the hotel attached to a larger mixed use complex with access to the Underground.
Cons: There were a few small items which detracted from the 4.5 star rating. The pool hours of 7AM to 7PM were shorter than most. Also, the room color scheme, furnishings and bathroom finishes were dated.
10.0
Ciro
Exceptional
Solo Traveler
10-20-2017
Pros: Huge rooms, great amenities, staff attitude
Cons: No
8.0
Melanie
Very Good
Traveling as Couple
10-20-2017
Pros: Great location, interesting restaurants in building. Excellent service and hospitality, including bringing us toothpaste at midnight. Pool and saunas on 10th floor were also appreciated.
Cons: The room we were in directly faced another room and had very little natural light. Avoid rooms ending in 25.
10.0
Phil
Exceptional
Traveling as Couple
10-20-2017
Pros: The hotel was very clean, high class, and an excellent location for old Montreal. It had underground connections to the Metro, and shopping mall.
Cons: The shower head could have been in a higher position. Lol. Not really a complaint but an opportunity for improvement.
7.0
Colin
Good
Business Traveler
10-20-2017
Pros: location
Cons: price was very high for value
9.0
Susan
Wonderful
Traveling as Couple
10-20-2017
Pros: Location
Cons:
9.0
Verified Hotel Guest
Wonderful
10-20-2017
Pros: The staff was friendly, attentive & helpful. We loved the size & cleanliness of the bathroom. Customer service was excellent. Our room was refreshed promptly by the time we'd returned from breakfast. The omelet & marmalade jelly was superb! Thank you!
Cons: the furniture in the room was dusty, the pillows were too soft & went flat quickly & the price of the breakfast buffet was higher than expected but none were really deal breakers although dusting daily on dark furniture should be required daily.
6.0
Jeffrey
Pleasant
Traveling as Couple
10-20-2017
Pros: Location is ideal. Price.
Cons: The rooms, design, furniture etc. were out of date in 1980. Faux mink on the walls?
7.0
Verified Hotel Guest
Good
Traveling as Couple
10-20-2017
Pros: It's a beautiful hotel in a great area. The amenities are lovely. The room we ended up in was perfect.
Cons: I booked a king bed with a deluxe view but was given a room that looked onto a brick wall. We were told they were fully booked and that we couldn't have the room we paid for. The next day we asked again and were finally given the room we booked.
Pros: The bed was like a cloud. Very large nice bathroom. Nice tub.
Cons: One Front Desk guy was very cold told us check out time was one hour earlier than really was.
10.0
Anonymous
Exceptional
mature couple
10-15-2017
Exceptional
Pros:
Cons:
9.6
Sudhanshu
Exceptional
solo traveller
10-14-2017
Very good. Great location.
Pros: Soya milk at breakfast for my lactose intolerance!
Cons:
7.5
Anonymous
Good
mature couple
10-14-2017
Good
Pros:
Cons:
8.8
Lisa
Excellent
young couple
10-13-2017
Great place to stay
Pros: Great location, easy access to transport and old town
Staff very helpful
Cons: Nothing
7.5
Heather
Good
family with young children
10-12-2017
Good
Pros:
Cons:
7.5
Anonymous
Good
family with young children
10-12-2017
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
solo traveller
10-12-2017
Excellent hotel
Pros:
Cons:
9.2
Anonymous
Wonderful
review category group of friends
10-11-2017
Convenient and quiet hotel
Pros: Beds were excellent. Rooms let little ambient noise in
Cons: Price is a bit high
10.0
Anonymous
Exceptional
young couple
10-11-2017
Exceptional
Pros: Great location. Close to metro and tourist attractions. Beautiful hotel. Clean and very comfortable. Staff was friendly and very helpful.
Cons: I did not purchase the breakfast buffet offered. You cannot purchase for just one day. Must be for the whole stay.
8.8
Lisa
Excellent
family with young children
10-10-2017
Luxurious hotel perfectly located at...
Pros: Beautiful hotel - excellent service!
Cons: Check in was late as room not ready. They seem to pump a very strong perfume scent in the lobby and elevators. Very overpowering.
9.2
Sameh
Wonderful
review category group of friends
10-10-2017
As my kid says Amazing
Pros: Room view, comfort, cleanness, location and friendly staff
Cons:
10.0
Tamer
Exceptional
review category group of friends
10-10-2017
Exceptional
Pros:
Cons:
10.0
Cheryl
Exceptional
review category group of friends
10-10-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
solo traveller
10-10-2017
Very comfortable stay
Pros:
Cons:
6.3
Anonymous
Pleasant
family with young children
10-10-2017
Pleasant
Pros:
Cons:
8.8
Haytham
Excellent
solo traveller
10-09-2017
Fabulous
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
10-08-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
10-07-2017
Exceptional
Pros:
Cons:
7.5
Anne
Good
review category group of friends
10-04-2017
Good
Pros: Beds were wonderful, the concierge staff was very helpful.
Cons: The front desk messed up our billing terribly! Despite repeated discussions with them, they never got names and rooms straight and charged us for the wrong rooms. Still trying to work this out. Beware of their incompetence!
9.2
Clyde
Wonderful
young couple
10-03-2017
Superb
Pros:
Cons:
7.5
Joan
Good
family with young children
10-02-2017
Very nice except for the...
Pros: Staff very friendly and helpful.
Cons: Shower inside and out was very moldy.
5.8
Anonymous
Okay
young couple
10-02-2017
Okay
Pros: Found the rooms to be a little tired for the price I paid!
Cons:
8.8
Anonymous
Excellent
young couple
10-01-2017
Fabulous
Pros: Great location. Very comfortable and quiet at night.
Cons: Simple amenities required special requests.
10.0
John
Exceptional
young couple
09-30-2017
Excellent. would not hesitate to...
Pros: The room we had. well designed and comfortable.
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