Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Located in a former bank building in the Old Port district, this boutique hotel features contemporary styling with luxurious bedding and lots of natural light from oversize windows. Turn-down service, with a room refresh and chocolates, is offered each evening, and a gourmet breakfast buffet is served in the lobby daily. The lobby features comfortable seating where guests may sip a complimentary espresso while reading a magazine or browsing on the lobby computer. Upper floor rooms may offer splendid views of the St. Lawrence River or the city.
Smoke free premises. 60 units. 5-8 stories, interior corridors.
Pros: Breakfast was a lovely bonus. Good quality amenities. Comfy bed. Beautiful hotel and great service! We would go back for sure.
Cons:
10.0
Bob
Exceptional
young couple
05-08-2017
Pros: Rooms were beautiful. The bed was also good! The staff was very friendly.
Cons: Nothing.
10.0
Anonymous
Exceptional
young couple
04-24-2017
Pros: Staff was absolutely wonderful.
Cons: There could have been more lighting in the room. It was hard to put on make-up without better light!
10.0
Denise
Exceptional
solo traveller
04-23-2017
Pros: Calm
Cons:
9.6
James
Exceptional
family with young children
04-22-2017
Pros: Crushed ice!!! Wonderful rooms and service. Good Location!
Cons:
10.0
Anonymous
Exceptional
solo traveller
04-21-2017
Pros: Loved the amenities and great breakfast.
Cons:
10.0
Hedi
Exceptional
solo traveller
04-09-2017
Pros: everything!
Cons:
10.0
Veronique
Exceptional
young couple
03-14-2017
Pros: Clean, comfortable bed, calm, good breakfast, nice staff
Cons: Staff told me I could park in front but got a ticket... Should check by myself next time
9.6
Eugene
Exceptional
young couple
02-26-2017
Pros: Excellent location in the heart of Quebec. Staff was friendly and helpful. Definitely will stay there again!
Cons:
9.6
Mikelev
Exceptional
young couple
01-15-2017
Pros: Excellent breakfast, fantastic room, near everything, Very courteous and attentive staff. We like returning to it often.
Cons: The only negative point it is the parking, a bit expensive. At half-price would be an asset(trump card).
10.0
Anthony
Exceptional
young couple
12-26-2016
Pros: The croissants WERE flakey and the beds super comfortable. The breakfast buffet provided an expanded European experience and the coffee was outstanding.
Cons: A hot oatmeal option
10.0
Anonymous
Exceptional
young couple
11-12-2016
Pros: Excellent location. Great concierge staff.
Cons:
9.6
Lance
Exceptional
young couple
11-04-2016
Pros: Spacious rooms, comfortable beds
Cons: Mood lighting in rooms very tasteful but needed to be a bit brighter at times.
9.6
Ann
Exceptional
review category group of friends
11-01-2016
Pros: Delicious breakfast. Friendly and knowledgeable front desk staff.
Cons: More lightening in the room. Loved
10.0
Grant
Exceptional
solo traveller
10-25-2016
Pros: chocolate croissants should be illegal they are so good
Cons: nothing
10.0
Vittorio
Exceptional
family with young children
10-25-2016
Pros: Excellent service !
Cons: Colors in room too dark
10.0
Joseph
Exceptional
young couple
10-21-2016
Pros: We had continental and the couisants were out of this world. The staff was just soooo wonderful. And we loved all of that fruit water we had.
Cons: Not enough lights in the room. We asked for more but that did help. We wish we could have bought a movie for TVHIGH
7.9
Albert
Good
young couple
10-21-2016
Pros: Great staff
Cons: Air condition never got cool
10.0
William
Exceptional
young couple
10-13-2016
Pros: In great part of town close to everything. Comfortable rooms and beds. Excellent staff who go out of their way to provide great service.
Top rate breakfast. Felt like we were in a small hotel but with all of the convienence of a big hotel. Will go back for sure.
Cons:
10.0
John
Exceptional
young couple
10-10-2016
Pros: Bed was great, location was wonderful!
Cons: The room was rather dark, lack of light. As a senior, we often need more light to see thinks clearly.
10.0
Anonymous
Exceptional
review category group of friends
10-06-2016
Pros: Everything
Cons:
9.6
John
Exceptional
mature couple
10-05-2016
Pros: Location to cruise ship terminal. Modern and had a chic feel to it.
Cons:
10.0
Andrew
Exceptional
young couple
09-28-2016
Pros: Everything about the hotel was great, including the location, room, decor, breakfast, staff and also loved that the coffee machine was available all day. We were pleased with it all!
Cons:
10.0
John
Exceptional
young couple
09-22-2016
Pros: Coffee was great, important for Australians! Location and value for money plus room comfortable, quiet and roomy. Good restaurants close by.
Cons:
9.6
J
Exceptional
young couple
09-20-2016
Pros: The entire staff were accommodating and pleasant. The hotel was just as presented in the broacures and close to everything.
Cons: Brighter lighting in the room and lower bathtub/shower height for senior citizens.
10.0
Paul
Exceptional
young couple
09-16-2016
Pros: Great location! Short walk to almost all of the local sites in the historic portion of Quebec City. Local farmers market 4-5 minute walk full of local cheese, vegetables, fermented ciders for picnics (may be seasonal). Staff was great and helpful-- rooms clean. Full continental breakfast in the morning. If you like coffee there is a complimentary expresso-latte machine in the lobby and also an Espresso machine in your room stocked with an assortment of complimentary Espresso pods (stocked daily). Great Choice for a relaxing vacation.
Cons: No complaints
10.0
Laura
Exceptional
review category group of friends
09-16-2016
Pros: Great location especially if you book a dinner at LaurieRaphael walking distance away.
Cons:
10.0
Mary
Exceptional
review category group of friends
09-15-2016
Pros: No concerns at all
Cons: No concerns
10.0
Mark
Exceptional
review category group of friends
09-08-2016
Pros: Small property with a great comfortable lobby and terrace. Exceptionally friendly and helpful staff. Also enjoyed the breakfast every morning.
Cons: The lighting in the room was not enough so a little too dark at night.
10.0
Lauren
Exceptional
mature couple
08-26-2016
Pros: I was looking for a special hotel to celebrate our 42nd wedding anniversary and I found it! The hotel is charming, and beautifully decored. I loved our room with the large architectural mural behind the bed and the well-appointed bathroom. From the very beginning we were welcomed and pampered. The staff is wonderful; they love their jobs and it shows. They even left us a lovely note wishing us a happy anniversary, along with delectable chocolates. More chocolates adorned our pillows every night. The staff's recommendations for restaurants were spot on. The breakfast buffet was very French and very delicious. Parking was very accessible. We hated to leave. We will cherish this experience, and this hotel played a major role.
Cons:
9.2
Dan
Wonderful
solo traveller
08-25-2016
Pros: bed was fantastic as was the television and the AV connections to hook up your ipad/iphone to the TV
Cons: Their ice machine is on the bottom floor but the turndown service does offer to give you ice
9.6
Kristine
Exceptional
mature couple
08-25-2016
Pros: Wonderful linens on bed. Great location. Pleasant staff
Cons: The lighting in the room. Fancy ideas but didn't do so well.
10.0
Louise
Exceptional
mature couple
08-25-2016
Pros: Breakfast on the patio.
Cons:
10.0
Cynthia
Exceptional
mature couple
08-23-2016
Pros: Le Germain was a beautiful small hotel with chic decor and a perfect location. We enjoyed their daily breakfast buffet with a coffee maker my husband pronounced as making the perfect cup of coffee. The public spaces were cozy and inviting. Our room was quiet and had a lovely view.
Cons:
9.6
Carrie
Exceptional
solo traveller
08-18-2016
Pros: Bed was cushiony but firm. Love temp and fan control. Staff friendly and attentive. Loved electronic Do Not Disturb system. Super fresh croissants and pastries for breakfast. Not a lot of variety, but better quality than most places. Espresso machine best perk! Great location in Old Port on border to Old Quebec close to everything. Bring good shoes and walk everywhere.
Cons: I had to go home.
10.0
Nerissa
Exceptional
solo traveller
08-18-2016
Pros: Staff were extremely helpful, friendly and went above and beyond to make my stay comfortable. The bed was ridiculously amazing, like sleeping in a cloud. Loved the breakfast, good variety, chocolate filled croissants fantastic. The option to sit outside and enjoy your breakfast under a canopy was lovely. I also loved the daily flavoured water in the lobby. The turn down service was such a treat, chocolates, ice and weather forecast for the coming day. The hotel is in a great location just minutes from literally everything.
Cons:
9.6
Gordon
Exceptional
mature couple
08-15-2016
Pros: This charming hotel provided outstanding and friendly service. We could not have been more pleased with the comfort and style of the rooms, professional service provided, and the location of the hotel. We highly recommend this property.
Cons:
10.0
Anonymous
Exceptional
mature couple
08-11-2016
Pros: In room tea and coffee of excellent quality. Breakfast simple but good quality & variety and eating on terrace in morning sun was a treat. Staff very helpful but not obtrusive. Wifi was consistently good. Rooms quiet and comfortable. If you are arriving by taxi ask them to drop you at the rear entrance to the hotel as it is much easier with luggage.
Cons:
9.6
Scott
Exceptional
mature couple
08-09-2016
Pros: comfortable room...good internet connection...nice complimentary breakfast...pleasant and helpful staff in a great location
Cons:
9.6
Renee
Exceptional
mature couple
08-07-2016
Pros: The breakfast served in the morning was excellent . They have a very good coffee bar too. The staff was extremely accompanying . Could not ask for a better location . Close to stores, restaurants and the pier.
Cons: Nothing
9.2
Colombo
Wonderful
young couple
08-05-2016
Pros: Staff was great, coffee machine in the lobby
Cons: The kettle and Nespresso machine in the room did not work (no power). We reported it to front desk and nothing was done.
This is not a huge deal, but the hotel does make a point to advertise the in-room amenities...
10.0
James
Exceptional
mature couple
08-04-2016
Pros: Perfect location. Easy to get everywhere, but not in the middle of the crowds. Beautiful facility, very well done. Good breakfast, and the staff was always happy and helpful.
Cons:
10.0
Philip
Exceptional
review category group of friends
08-03-2016
Pros: The outstanding staff helped us get into the parking lot. They upgraded our room and let us check in early.
Cons: We did not understand how discreet the signage on the hotel was & were driving in circles for a while & even a local resident had difficulty getting us around the one way streets. Once we learned the location we were very pleased.
10.0
Anonymous
Exceptional
mature couple
08-02-2016
Pros: This is an absolutely beautiful and comfortable hotel with a very friendly and accommodating staff. You won't be disappointed. Perfect place to celebrate a special occasion!
Cons:
8.3
Ed
Very Good
mature couple
07-30-2016
Pros:
Cons: Upgrade lobby furnishings
9.2
John
Wonderful
mature couple
07-25-2016
Pros: Great location
Cons: Dark rooms, small bathrooms.
9.6
Greg
Exceptional
mature couple
07-21-2016
Pros: Breakfast was great! Charged my electric car! Staff was very friendly..
Cons:
8.8
Julia
Excellent
mature couple
07-21-2016
Pros: Great bed, clean and great location staff very friendly and reliable
Cons: Need to change the breakfast a little each day--good but tiring after 7 days
9.2
Karen
Wonderful
young couple
07-19-2016
Pros: Only
Good stuff
Cons:
9.6
Anonymous
Exceptional
mature couple
07-18-2016
Pros: The staff was super helpful and kind. The location was perfect!
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