Located in a former bank building in the Old Port district, this boutique hotel features contemporary styling with luxurious bedding and lots of natural light from oversize windows. Turn-down service, with a room refresh and chocolates, is offered each evening, and a gourmet breakfast buffet is served in the lobby daily. The lobby features comfortable seating where guests may sip a complimentary espresso while reading a magazine or browsing on the lobby computer. Upper floor rooms may offer splendid views of the St. Lawrence River or the city.
Smoke free premises. 60 units. 5-8 stories, interior corridors.
Pros: Everything about the hotel was great, including the location, room, decor, breakfast, staff and also loved that the coffee machine was available all day. We were pleased with it all!
Cons:
10.0
John
Exceptional
young couple
09-22-2016
Pros: Coffee was great, important for Australians! Location and value for money plus room comfortable, quiet and roomy. Good restaurants close by.
Cons:
9.6
J
Exceptional
young couple
09-20-2016
Pros: The entire staff were accommodating and pleasant. The hotel was just as presented in the broacures and close to everything.
Cons: Brighter lighting in the room and lower bathtub/shower height for senior citizens.
10.0
Paul
Exceptional
young couple
09-16-2016
Pros: Great location! Short walk to almost all of the local sites in the historic portion of Quebec City. Local farmers market 4-5 minute walk full of local cheese, vegetables, fermented ciders for picnics (may be seasonal). Staff was great and helpful-- rooms clean. Full continental breakfast in the morning. If you like coffee there is a complimentary expresso-latte machine in the lobby and also an Espresso machine in your room stocked with an assortment of complimentary Espresso pods (stocked daily). Great Choice for a relaxing vacation.
Cons: No complaints
10.0
Laura
Exceptional
review category group of friends
09-16-2016
Pros: Great location especially if you book a dinner at LaurieRaphael walking distance away.
Cons:
10.0
Mary
Exceptional
review category group of friends
09-15-2016
Pros: No concerns at all
Cons: No concerns
10.0
Mark
Exceptional
review category group of friends
09-08-2016
Pros: Small property with a great comfortable lobby and terrace. Exceptionally friendly and helpful staff. Also enjoyed the breakfast every morning.
Cons: The lighting in the room was not enough so a little too dark at night.
10.0
Lauren
Exceptional
mature couple
08-26-2016
Pros: I was looking for a special hotel to celebrate our 42nd wedding anniversary and I found it! The hotel is charming, and beautifully decored. I loved our room with the large architectural mural behind the bed and the well-appointed bathroom. From the very beginning we were welcomed and pampered. The staff is wonderful; they love their jobs and it shows. They even left us a lovely note wishing us a happy anniversary, along with delectable chocolates. More chocolates adorned our pillows every night. The staff's recommendations for restaurants were spot on. The breakfast buffet was very French and very delicious. Parking was very accessible. We hated to leave. We will cherish this experience, and this hotel played a major role.
Cons:
9.2
Dan
Wonderful
solo traveller
08-25-2016
Pros: bed was fantastic as was the television and the AV connections to hook up your ipad/iphone to the TV
Cons: Their ice machine is on the bottom floor but the turndown service does offer to give you ice
9.6
Kristine
Exceptional
mature couple
08-25-2016
Pros: Wonderful linens on bed. Great location. Pleasant staff
Cons: The lighting in the room. Fancy ideas but didn't do so well.
10.0
Louise
Exceptional
mature couple
08-25-2016
Pros: Breakfast on the patio.
Cons:
10.0
Cynthia
Exceptional
mature couple
08-23-2016
Pros: Le Germain was a beautiful small hotel with chic decor and a perfect location. We enjoyed their daily breakfast buffet with a coffee maker my husband pronounced as making the perfect cup of coffee. The public spaces were cozy and inviting. Our room was quiet and had a lovely view.
Cons:
9.6
Carrie
Exceptional
solo traveller
08-18-2016
Pros: Bed was cushiony but firm. Love temp and fan control. Staff friendly and attentive. Loved electronic Do Not Disturb system. Super fresh croissants and pastries for breakfast. Not a lot of variety, but better quality than most places. Espresso machine best perk! Great location in Old Port on border to Old Quebec close to everything. Bring good shoes and walk everywhere.
Cons: I had to go home.
10.0
Nerissa
Exceptional
solo traveller
08-18-2016
Pros: Staff were extremely helpful, friendly and went above and beyond to make my stay comfortable. The bed was ridiculously amazing, like sleeping in a cloud. Loved the breakfast, good variety, chocolate filled croissants fantastic. The option to sit outside and enjoy your breakfast under a canopy was lovely. I also loved the daily flavoured water in the lobby. The turn down service was such a treat, chocolates, ice and weather forecast for the coming day. The hotel is in a great location just minutes from literally everything.
Cons:
9.6
Gordon
Exceptional
mature couple
08-15-2016
Pros: This charming hotel provided outstanding and friendly service. We could not have been more pleased with the comfort and style of the rooms, professional service provided, and the location of the hotel. We highly recommend this property.
Cons:
10.0
Anonymous
Exceptional
mature couple
08-11-2016
Pros: In room tea and coffee of excellent quality. Breakfast simple but good quality & variety and eating on terrace in morning sun was a treat. Staff very helpful but not obtrusive. Wifi was consistently good. Rooms quiet and comfortable. If you are arriving by taxi ask them to drop you at the rear entrance to the hotel as it is much easier with luggage.
Cons:
9.6
Scott
Exceptional
mature couple
08-09-2016
Pros: comfortable room...good internet connection...nice complimentary breakfast...pleasant and helpful staff in a great location
Cons:
9.6
Renee
Exceptional
mature couple
08-07-2016
Pros: The breakfast served in the morning was excellent . They have a very good coffee bar too. The staff was extremely accompanying . Could not ask for a better location . Close to stores, restaurants and the pier.
Cons: Nothing
9.2
Colombo
Wonderful
young couple
08-05-2016
Pros: Staff was great, coffee machine in the lobby
Cons: The kettle and Nespresso machine in the room did not work (no power). We reported it to front desk and nothing was done.
This is not a huge deal, but the hotel does make a point to advertise the in-room amenities...
10.0
James
Exceptional
mature couple
08-04-2016
Pros: Perfect location. Easy to get everywhere, but not in the middle of the crowds. Beautiful facility, very well done. Good breakfast, and the staff was always happy and helpful.
Cons:
10.0
Philip
Exceptional
review category group of friends
08-03-2016
Pros: The outstanding staff helped us get into the parking lot. They upgraded our room and let us check in early.
Cons: We did not understand how discreet the signage on the hotel was & were driving in circles for a while & even a local resident had difficulty getting us around the one way streets. Once we learned the location we were very pleased.
10.0
Anonymous
Exceptional
mature couple
08-02-2016
Pros: This is an absolutely beautiful and comfortable hotel with a very friendly and accommodating staff. You won't be disappointed. Perfect place to celebrate a special occasion!
Cons:
8.3
Ed
Very Good
mature couple
07-30-2016
Pros:
Cons: Upgrade lobby furnishings
9.2
John
Wonderful
mature couple
07-25-2016
Pros: Great location
Cons: Dark rooms, small bathrooms.
9.6
Greg
Exceptional
mature couple
07-21-2016
Pros: Breakfast was great! Charged my electric car! Staff was very friendly..
Cons:
8.8
Julia
Excellent
mature couple
07-21-2016
Pros: Great bed, clean and great location staff very friendly and reliable
Cons: Need to change the breakfast a little each day--good but tiring after 7 days
9.2
Karen
Wonderful
young couple
07-19-2016
Pros: Only
Good stuff
Cons:
9.6
Anonymous
Exceptional
mature couple
07-18-2016
Pros: The staff was super helpful and kind. The location was perfect!
Pros: the bed was very comfy. the room was very clean. the coffee setup in the lobby was very nice though it was not working properly the whole time. the location was perfect.
Cons: The front desk staff was not well informed. Nice but not well informed. We did a day trip to a national park. we rented bicycles. when we arrived at the park we were bombarded by hundreds of flying bugs. Granted it is the forest BUT the tour guide said he told the front desk to give us bug spray. They did not. We each spent $55 to sit in the welcome center doing nothing. Very disappointed.
8.8
Alex
Excellent
family with older children
07-04-2016
Pros: The location is awesome! Walk to everywhere.
Cons: Location, staff, parking
9.6
Bentley
Exceptional
mature couple
07-04-2016
Pros:
Cons: The room was too warm, but I find that in most hotels.
9.2
John
Wonderful
mature couple
07-01-2016
Pros: The staff was very exceptionally polite, efficient and helpful.
Cons: The bathroom floor was rather dusty especially behind the door.
9.6
Roy
Exceptional
mature couple
06-29-2016
Pros: Beautiful property. Great location. Breakfasts were amazing. People were friendly and helpful.
Cons:
10.0
Mb
Exceptional
mature couple
06-29-2016
Pros: Great hotel on the edge of Old Town, but everything you want to see--including St. Roch neighborhood--is within walking distance. Had a standard room, but it was roomy, very comfy bed, contemporary decor without feeling like it was trying too hard. We enjoyed the variety of the continental breakfast, and we loved that you could get a glass of wine or beer in the lobby before going out for dinner. The staff was super nice! We loved QC and we'll stay here next time.
Cons:
10.0
Jennifer
Exceptional
review category group of friends
06-27-2016
Pros: Staff were all extremely friendly and helpful. Buffet breakfast was very good and you can eat out on a lovely covered terrace. Beds were very comfortable, nice bathrooms. We are so happy we stayed here rather than in the busy area at the top of the hill. Everything was simple from our check in, valet parking, to check out.
Cons:
9.6
Angeles
Exceptional
mature couple
06-19-2016
Pros: The included breakfast was good, the turn down service with the chocolate, water and information about the weather for next day was awsome. Also Antoine the concierge gave the extra mile and booked a tour for the next day.The prducts in the bathroom and the robes were a very nice touch.
Cons:
10.0
Steven
Exceptional
mature couple
06-14-2016
Pros: We stayed 5 nights, and was pleased the moment we arrived. The staff were friendly and helpful. The room was clean, and the bed was wonderful. Breakfast had just enough to make you happy. The location could not of been better, and made our stay in Quebec City wonderful.
Cons:
10.0
Richard
Exceptional
mature couple
06-13-2016
Pros: Pet friendly, only 60 rooms, great breakfast, parking adjacent to hotel, easy to drive to,great, helpful staff
Cons:
9.6
Anette
Exceptional
mature couple
06-08-2016
Pros: Staff is super friendly, location is great away from madding crowds, good restaurants nearby - try Quai 19, wonderful beds, quality coffee and tea available at all times
Cons: Not enough table seating at breakfast, only lounge chairs, no hot boiled eggs
9.6
John
Exceptional
mature couple
03-13-2016
Pros: Very nice and cozy area to hang out in the lobby area in front of the fireplace having a coffee or drink. Free expresso bar is a very nice touch. Great continental style breakfast with outstanding croissant. Small, but nice workout facility.
Cons:
9.2
Lucy
Wonderful
mature couple
03-03-2016
Pros: Super fine linen sheets, molten brown bath products, good hairdryer. Lovely fireplace and relaxed sofas round the bar area. Good breakfasts (better than le Germain Montreal).
Valet car parking (and snow shovelling!).
Cons:
9.6
Andreane
Exceptional
family with young children
02-24-2016
Pros: The breakfast is excellent. The room was clean and the bed was confortable.
Cons: Not enough choice of tisane without caffeine. Or at least mint tea.
Just missing a little room for children.
9.6
John
Exceptional
mature couple
02-19-2016
Pros: Great service. The coffee and tea self-service was a nice touch.
Cons: The carpet needed vacuumin in my room.
9.6
Janet
Exceptional
review category group of friends
02-07-2016
Pros: The hotel location is perfect as it is easy to walk around the city. It is quiet and the staff are friendly, courteous and professional. The continental breakfast is outstanding.
Cons:
10.0
Barry
Exceptional
mature couple
02-02-2016
Pros: Room was quiet and comfortable.
The staff could not have been more helpful and friendly.
Cons: Very minor issue of not being able to light up the room a little more. It was on the dark side unless the sun was shining.
9.6
Brad
Exceptional
young couple
01-18-2016
Pros: We loved the helpful staff, the rooms and especially the location! Close to almost everything you want to see and do. Lots of great restaurants to choose from and walking the beautiful streets are amazing!
Cons:
9.6
Anonymous
Exceptional
mature couple
01-17-2016
Pros: Wonderful bedroom and bath and a superb view.
Cons:
10.0
Emily
Exceptional
young couple
01-05-2016
Pros: Terrific location, great breakfast and cozy fireplace!
Cons:
10.0
Thomas
Exceptional
mature couple
01-04-2016
Pros: excellent location, very helpful staff, extremely clean, a pleasure to have stayed there
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