This hotel, located close to the airport, offers attractive public areas and many upscale room enhancements.
Smoke free premises. 222 units. 9 stories, interior corridors.
Hwy 520 exit 3E eastbound on south side service road; exit westbound to rue Ness, follow signs for rue Hickmore and Hwy 520 E. 6600 Côte de Liesse Expwy H4T 1E3.
valet laundry, airport transportation, room service, area transportation-Dorval train station.
Terms
cancellation fee imposed, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 167 guests
Showing reviews 1 - 5 of 50
7.5
Gary
Good
young couple
05-07-2017
Pros: Price location to airport
Cons:
10.0
Behzad
Exceptional
review category group of friends
04-30-2017
Pros: Clean and convenient
Cons: Noting, it was all good
7.9
Anonymous
Good
young couple
04-28-2017
Pros: Bed was comfortable and Room Size adequate
Cons: Bathroom a little dated (flaked enamel on bathtub)
10.0
Anonymous
Exceptional
young couple
04-25-2017
Pros: Nothing
Cons: Nothing
6.3
David
Pleasant
review category group of friends
04-17-2017
Pros: value was good. clean. and generally friendly area.
Cons: credit card charged an extra $116.54 and the front desk couldn't explain to me why thoroughly.
no free continental breakfast. walked in thinking it was included in the bill to then realized i am to be charged $12.50 each person for it. their consent agreement stated there are high possibilities of theft since by a highway and hold no liability on any stolen items.
7.1
Gurinder
Good
young couple
03-22-2017
Pros: Nothing
Cons: Location
10.0
Cosie
Exceptional
family with young children
03-18-2017
Pros: The pool kids enjoyed
Cons: None
5.4
Mark
Fair
solo traveller
03-06-2017
Pros:
Cons: Very noisy from adjacent bedroom
9.6
Ajmal
Exceptional
young couple
02-19-2017
Pros: Yes
Cons:
6.7
Christopher
Pleasant
solo traveller
01-30-2017
Pros: I like the bed.
Cons: No slippers and toothpaste
2.9
Lorena
Poor
young couple
01-27-2017
Pros: No food or water after I paid 500$, water woulda have been nice
Cons: No food or water after I paid 500$, water woulda have been nice
7.9
Alejandro
Good
solo traveller
01-05-2017
Pros: The room was fine, it seemed a bit dark with the lighting available, maybe brighter bulbs would be nice.
Cons: The one thing that I didn't like was that the WIFI was just way too slow for the price I was paying for the room. I've stayed at cheaper hotels with better Wifi connection.
7.5
Frenquent_traveler
Good
solo traveller
01-04-2017
Pros: Staff at the reception and restaurant were very professional and nice. Clean,nice hotel.
Cons: Both shuttle drivers (from airport to hotel and hotel to airport) were rude! For this reason, I will not be going back to this hotel.
6.7
Anonymous
Pleasant
solo traveller
12-29-2016
Pros: close to airport. room nice,
Cons: staff at the restaurant were not so friendly.Better improve that.
5.8
James
Okay
young couple
12-03-2016
Pros:
Cons: Food facilities were near zero for a hotel of this size.
BR finished was show but not good- i.e. sink drain would not seal, dirty chair, poor finishing of trim. bed cover was heavy, lumpy.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
11-22-2016
Pros: Price
Cons: Small bathroom and gym
6.7
Maria
Pleasant
young couple
11-22-2016
Pros: room clean and comfortable but no water bottles in the room!
Cons: not much of choice on breakfast very dry.. the swimming pool was out of order!
9.0
Verified Hotel Guest
Wonderful
Business Traveler
11-20-2016
Pros: The staff were amazing at the Crowne Plaza. They didn't blink an eye to any request I had and actually went above and beyond with some of the small things. From the front desk, to cleaning staff to the shuttle drivers, they were wonderful!
Cons:
8.8
Pascal
Excellent
solo traveller
11-07-2016
Pros: great hotel, nice and clean room, free shuttle bus to the airport, free breakfast
nice pub for a simple and fast dinner
Cons:
6.7
Bh
Pleasant
young couple
10-31-2016
Pros: Wasn't bad once we finally arrived but we were too mad to enjoy it. The front desk staff was very patient, understanding and helpful.
Cons: it took us over 45 minutes to get to the hotel due to the main highway which led to the hotel being closed.
7.5
Krzysztof
Good
review category group of friends
10-25-2016
Pros: Near to Airport
Cons:
5.0
Worldtravellerfromcanada
Fair
family with young children
10-22-2016
Pros: Beds were comfortable.
Cons: Old hotel, very bad location.
8.3
Maryanne
Very Good
solo traveller
10-04-2016
Pros: From arrival at the airport the shuttle driver was great. Very informative about how to get around.
The staff upon check in were friendly. The room was clean and spacious. Overall great stay.
Cons: Nothing in the area to see.
7.0
Gary
Good
Traveling as Couple
09-22-2016
Pros: friendly service swimming pool and slide
Cons: Hotel too busy(weddings/events)-not enough parking for hotel guests. Only 2or3 parking spots for wheelchair parking. 3 wheelchair spots per say 1,000 pkg spots is woefully inadequate! We had to park illegally, even though we have wheelchair pass.
9.0
Atinuke
Wonderful
Family with Young Children
09-22-2016
Pros: Everything, from the great customer service to the rooms.
Cons:
10.0
Kashif
Exceptional
review category group of friends
09-19-2016
Pros: All is well and exceed expectations
Cons: None
9.2
Peter
Wonderful
solo traveller
09-18-2016
Pros: Room service breakfast spot on time. I was given a drive to my appointment. Unexpected and a great service
Cons:
6.7
Anonymous
Pleasant
family with young children
09-07-2016
Pros: Front staff was understanding and went the extra mile to help us
Cons: Could be a bit more cleaner & could have informed us of the noise that we would experience in the second floor
2.9
Mohammad
Poor
family with young children
09-07-2016
Pros: Nothing...! I will not try this hotel forever.
Cons: Cold Staff and reception ,Cheap breakfast,poor location and it was very interested for me and my family that if you requested something from housekeeping or restaurant YOU SHOULD GO TO THE LOBBY AND TAKE IT yourself instead of them bringing it to your room! EVEN TEA OR WATER!? I never seen in my life this behaviour in FOUR stars hotel.Lastly the WiFi in the room were terrible and had very poor connection when you were connected to the WiFi it kept on getting disconnected.
10.0
Sam
Exceptional
09-06-2016
Pros: Close to highway and getting there was easy. Do note construction closed the way back to hotel but a good GPS can get you around the closure so be prepared.
Cons:
9.2
Jacques
Wonderful
family with young children
08-31-2016
Pros: The staff was very kind and helpful
Cons: The price of food and drink was as high as the airport if not higher
8.8
Ndabazinengi
Excellent
family with older children
08-31-2016
Pros: Children liked the pool and slide a lot. The bathrooms were very clean.
Cons: There were many social events (weddings) booked, as a result the noise in the evening was excessive. My second floor room was literally vibrating from the music in the banquet halls downstairs. It was difficult to find parking as well. The staff was helpful and moved us to a room on the 8th floor, farther from the noise. Do not stay at this hotel over a weekend!! Too noisy
9.6
Anonymous
Exceptional
family with young children
08-30-2016
Pros: Some staff was great to deal with but the experience was not always consistent.
Cons:
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
08-29-2016
Pros: pool with slide
Cons: rooms are smaller than most, no breakfast included, and hard to get around with traffic and construction everywhere
4.2
Edouard
Disappointing
family with older children
08-29-2016
Pros:
Cons: My family and I were treated very poorly by Crowne Plaza staff and customer service at booking.com. I drove all the way from Connecticut to Montreal to enjoy some family time, and this experience ruined my trip. Sophia at the service desk handed me 2 room keys for my daugther and son-in-law & myself. I was shocked when I found out my room had a queen bed. I paid FULL PRICE for 2 king rooms. I went back downstairs to service desk to complain and Sophia (manager on duty) told me she didn't have any more king rooms, and apologized for not letting us know. We called booking.com, and the agent on the line was very rude to us, and we had to hang up and take matter in our own hands. We got to Montreal very late (after 12am) and we had no choice but sleep in that hotel and complain to upper management in the morning. We didn't get any monetary compensation for this inconvenience, and we declined free breakfast that was offered. I will never used booking.com or stay at Crowne Plaza Montreal.
6.7
Jason
Pleasant
solo traveller
08-25-2016
Pros: on site parking
Cons: cost for the hotel
8.8
Anonymous
Excellent
family with older children
08-23-2016
Pros: Staff really nice and polite welcome you with a smile . The staff pay attention to your request which is really appreciated. Great place for family. Room overall pretty good and clean. Nice pool area for the kids, they really love it , they couldn't get enough !!
Cons:
9.2
Fathia
Wonderful
review category group of friends
08-23-2016
Pros: We ordered dinner it was amazing
Cons: Pool was out and tv problems
10.0
Manumi
Exceptional
family with young children
08-23-2016
Pros: Love this hotel, staff are very friendly and helpful at all times. The pool is great for everyone. My new favourite hotel,
I recommend this hotel 100 %
Cons:
7.1
Tanweer
Good
review category group of friends
08-21-2016
Pros: Liked the pool service
Room cleanliness could be improved upon and breakfast was a bit basic
Cons:
8.8
Don
Excellent
mature couple
08-19-2016
Pros:
Cons: The washroom was very small and confining.
The view was not very good.
7.1
Modeste
Good
family with young children
08-16-2016
Pros:
Cons: Parking is just horrible in the weekend. People come celebrate their wedding or birthday in the hotel so they take over the parking lot.
6.0
Thomas
Pleasant
mature couple
08-14-2016
Pros: Staff OK and no issues with check in or out.
Cons: Old and in need of a face lift.
Breakfast very poor
10.0
Shirley
Exceptional
family with older children
08-11-2016
Pros: Very friendly staff and the pool with the slide for our granddaughter!
Cons: Nothing to do with the hotel but there was a family who stayed on the same floor and allowed their children to run up and down the hallway several times and yell late at night. (We didn't bother to complain because they finally stopped.)
4.0
Verified Hotel Guest
Disappointing
Solo Traveler
08-06-2016
Pros: Room was clean, good beds, quick check-in time.
Cons: The air conditioning unit in my room was very* loud. Yo the extent that it was hard to sleep- not a white noise, more the sound of an industrial machine that hasn't had maintenance in years. I emailed the hotel and they did not reply-
4.0
Daniel
Disappointing
Traveling as Couple
08-03-2016
Pros: shuttle service was good
Cons: Outdated, poor location
6.7
Kamran
Pleasant
mature couple
08-01-2016
Pros: Comfort and cleanness
Nice staff
Cons: Got the wrong room and had to change.
Only one elevator was working the whole time.
Noise in the hallways over night.
8.0
Diana
Very Good
Family with Teens
07-31-2016
Pros: the pool, comfortable beds, reasonable price
Cons: breakfast :( At 11am we had no place to eat in
5.8
Francois
Okay
mature couple
07-26-2016
Pros:
Cons: we can hear everything , kids crying at 130am is nbot fun when you travel early .
i am a travel agent and i was very disapointed ,
3.8
Liav
Poor
solo traveller
07-25-2016
Pros: Noting
Cons: Old not clean at all (I had a previous customer used bublgum and nail clipping in the room all week) aircondition was so noisy it could wake you and could not get the room to a normal temp
I will never stay with crown plaza agin
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