This hotel, located close to the airport, offers attractive public areas and many upscale room enhancements.
Smoke free premises. 222 units. 9 stories, interior corridors.
Hwy 520 exit 3E eastbound on south side service road; exit westbound to rue Ness, follow signs for rue Hickmore and Hwy 520 E. 6600 Côte de Liesse Expwy H4T 1E3.
valet laundry, airport transportation, room service, area transportation-Dorval train station.
Terms
cancellation fee imposed, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 128 guests
Showing reviews 1 - 5 of 50
10.0
Kashif
Exceptional
review category group of friends
09-19-2016
Pros: All is well and exceed expectations
Cons: None
9.2
Peter
Wonderful
solo traveller
09-18-2016
Pros: Room service breakfast spot on time. I was given a drive to my appointment. Unexpected and a great service
Cons:
2.9
Mohammad
Poor
family with young children
09-07-2016
Pros: Nothing...! I will not try this hotel forever.
Cons: Cold Staff and reception ,Cheap breakfast,poor location and it was very interested for me and my family that if you requested something from housekeeping or restaurant YOU SHOULD GO TO THE LOBBY AND TAKE IT yourself instead of them bringing it to your room! EVEN TEA OR WATER!? I never seen in my life this behaviour in FOUR stars hotel.Lastly the WiFi in the room were terrible and had very poor connection when you were connected to the WiFi it kept on getting disconnected.
6.7
Anonymous
Pleasant
family with young children
09-07-2016
Pros: Front staff was understanding and went the extra mile to help us
Cons: Could be a bit more cleaner & could have informed us of the noise that we would experience in the second floor
9.2
Jacques
Wonderful
family with young children
08-31-2016
Pros: The staff was very kind and helpful
Cons: The price of food and drink was as high as the airport if not higher
8.8
Ndabazinengi
Excellent
family with older children
08-31-2016
Pros: Children liked the pool and slide a lot. The bathrooms were very clean.
Cons: There were many social events (weddings) booked, as a result the noise in the evening was excessive. My second floor room was literally vibrating from the music in the banquet halls downstairs. It was difficult to find parking as well. The staff was helpful and moved us to a room on the 8th floor, farther from the noise. Do not stay at this hotel over a weekend!! Too noisy
9.6
Anonymous
Exceptional
family with young children
08-30-2016
Pros: Some staff was great to deal with but the experience was not always consistent.
Cons:
4.2
Edouard
Disappointing
family with older children
08-29-2016
Pros:
Cons: My family and I were treated very poorly by Crowne Plaza staff and customer service at booking.com. I drove all the way from Connecticut to Montreal to enjoy some family time, and this experience ruined my trip. Sophia at the service desk handed me 2 room keys for my daugther and son-in-law & myself. I was shocked when I found out my room had a queen bed. I paid FULL PRICE for 2 king rooms. I went back downstairs to service desk to complain and Sophia (manager on duty) told me she didn't have any more king rooms, and apologized for not letting us know. We called booking.com, and the agent on the line was very rude to us, and we had to hang up and take matter in our own hands. We got to Montreal very late (after 12am) and we had no choice but sleep in that hotel and complain to upper management in the morning. We didn't get any monetary compensation for this inconvenience, and we declined free breakfast that was offered. I will never used booking.com or stay at Crowne Plaza Montreal.
6.7
Jason
Pleasant
solo traveller
08-25-2016
Pros: on site parking
Cons: cost for the hotel
3.0
Rashid
Poor
Family with Young Children
08-24-2016
Pros: Nothing attract to me
Cons:
9.2
Fathia
Wonderful
review category group of friends
08-23-2016
Pros: We ordered dinner it was amazing
Cons: Pool was out and tv problems
10.0
Manumi
Exceptional
family with young children
08-23-2016
Pros: Love this hotel, staff are very friendly and helpful at all times. The pool is great for everyone. My new favourite hotel,
I recommend this hotel 100 %
Cons:
8.8
Anonymous
Excellent
family with older children
08-23-2016
Pros: Staff really nice and polite welcome you with a smile . The staff pay attention to your request which is really appreciated. Great place for family. Room overall pretty good and clean. Nice pool area for the kids, they really love it , they couldn't get enough !!
Cons:
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
08-22-2016
Pros: Staff was very accommodating
Cons: Asking for a credit card each time you needed to park in the rear section of the hotel.. It was a nuisance
7.1
Tanweer
Good
review category group of friends
08-21-2016
Pros: Liked the pool service
Room cleanliness could be improved upon and breakfast was a bit basic
Cons:
8.8
Don
Excellent
mature couple
08-19-2016
Pros:
Cons: The washroom was very small and confining.
The view was not very good.
7.1
Modeste
Good
family with young children
08-16-2016
Pros:
Cons: Parking is just horrible in the weekend. People come celebrate their wedding or birthday in the hotel so they take over the parking lot.
6.0
Thomas
Pleasant
mature couple
08-14-2016
Pros: Staff OK and no issues with check in or out.
Cons: Old and in need of a face lift.
Breakfast very poor
10.0
Shirley
Exceptional
family with older children
08-11-2016
Pros: Very friendly staff and the pool with the slide for our granddaughter!
Cons: Nothing to do with the hotel but there was a family who stayed on the same floor and allowed their children to run up and down the hallway several times and yell late at night. (We didn't bother to complain because they finally stopped.)
4.0
Daniel
Disappointing
Traveling as Couple
08-03-2016
Pros: shuttle service was good
Cons: Outdated, poor location
8.0
Steve
Very Good
Traveling as Couple
08-03-2016
Pros: Helpful staff. Average rooms. No surprises.
Cons: 1 of 2 evelvators was not working. Excessive wait times for the elevator that I considered unacceptable for this rather large upscale hotel. Ice machine was not working. No free breakfast.
6.7
Kamran
Pleasant
mature couple
08-01-2016
Pros: Comfort and cleanness
Nice staff
Cons: Got the wrong room and had to change.
Only one elevator was working the whole time.
Noise in the hallways over night.
8.0
Diana
Very Good
Family with Teens
07-31-2016
Pros: the pool, comfortable beds, reasonable price
Cons: breakfast :( At 11am we had no place to eat in
5.8
Francois
Okay
mature couple
07-26-2016
Pros:
Cons: we can hear everything , kids crying at 130am is nbot fun when you travel early .
i am a travel agent and i was very disapointed ,
3.8
Liav
Poor
solo traveller
07-25-2016
Pros: Noting
Cons: Old not clean at all (I had a previous customer used bublgum and nail clipping in the room all week) aircondition was so noisy it could wake you and could not get the room to a normal temp
I will never stay with crown plaza agin
7.0
Chih Fang
Good
Business Traveler
07-14-2016
Pros: if can provide free breakfast , it will be better.
Cons: none.
6.3
Ashley
Pleasant
family with young children
07-12-2016
Pros: My kids absolutely loved the water slide
Cons: Wasn't informed there was a party. Was woke up at 2 am with what sounded like a party in the next room with a screaming child and more of them in the lobby by the elevator until around 330.
8.3
Karen
Very Good
solo traveller
06-20-2016
Pros: Staff were lovely.
Cons:
7.5
John
Good
mature couple
06-19-2016
Pros: Breakfast good selection, fresh. Room comfortable but let's face it airport hotels do not have great views but to be expected. Pool clean but no acces to sun deck etc
Cons:
10.0
Calvin
Exceptional
Family with Teens
06-15-2016
Pros: price and location
Cons: parking always full
5.4
Anonymous
Fair
solo traveller
06-14-2016
Pros:
Cons: Loud air conditioner
6.3
Sayed
Pleasant
solo traveller
06-01-2016
Pros: friendly staff
Cons: Parking at times not available
Coffee machine and a piece of bathroom broken
9.0
Patrick
Wonderful
Business Traveler
05-30-2016
Pros: Close to the airport...
Cons:
9.6
Sarabjit
Exceptional
young couple
05-17-2016
Pros: House keeping &management
Cons: No dreesing room,
5.8
Anonymous
Okay
young couple
04-27-2016
Pros:
Cons: The room was not soundproof. We could hear noise in the hallway.
6.3
Martin
Pleasant
solo traveller
04-14-2016
Pros: Not much
Cons: Badly dated room in disrepair. Bathtub drain badly chipped. Sink cracked and chipped.Wall paint chipped. Doors badly chipped. Office chair broken. Not impressed.
6.3
Dawn
Pleasant
family with older children
03-16-2016
Pros: Bed was comfy. Breakfast was lovely.
Cons: We were put right beside the elevator which was very disturbing.
6.3
Luis
Pleasant
solo traveller
03-10-2016
Pros:
Cons: What I don't like is the poor breakfast with carton menagerie
7.5
Haifa
Good
solo traveller
02-25-2016
Pros: Services
Cons:
9.6
Justine_tf
Exceptional
young couple
12-30-2015
Pros: Big spacious room, very comfy and home-like, Staff was excellent, Hotel has a lot to do and offer.
Cons:
7.9
Kenneth
Good
family with young children
12-29-2015
Pros: The pool area with water slide for the kids,bar & restaurant.
Cons: Terrible view of the ventilation system out our window on the 2ND floor. Room was smaller than expected to get? No small couch in it just two double beds?
10.0
Verified Hotel Guest
Exceptional
Business Traveler
12-21-2015
Pros: Thank You
Cons: Staff seemed a bit "uppity"
10.0
Scott
Exceptional
young couple
11-26-2015
Pros: Location
Cons:
7.5
Harry
Good
mature couple
11-24-2015
Pros: The front desk staff were excellent and helpful, which is rare in Montreal. The breakfast buffet was good.
Cons: Bar food in the evening was mediocre.
10.0
Verified Hotel Guest
Exceptional
Business Traveler
11-23-2015
Pros: My room was freshly renovated and was spotless - quite possibly the cleanest I've ever seen a hotel room - and the bed was very comfortable. Staff were quick to check me in and very polite. I had no problems connecting to the free Wifi.
Cons: Two minor complaints - outside noise from highway traffic and the nearby industrial facilities could be heard inside but wasn't loud enough to affect my sleep. The parking lot and entrance to the hotel were a little awkward to access and drive around.
4.0
Verified Hotel Guest
Disappointing
11-17-2015
Pros: The staff and location of the hotel are very good.
Cons: The housekeeping at the hotel could be improved. They need to learn how to vacuum the rugs!
10.0
Richama
Exceptional
family with older children
11-13-2015
Pros: I like everything about crowne plaza hotel montreal from housekeeping to the manager everyone was so friendly. Shuttle service was excellent. Love Montréal.
Cons:
7.1
Michele
Good
mature couple
10-30-2015
Pros: It was nearish to the airport and had a free shuttle every half hour. Since we were forced to lay-over in Montreal after a flight cancellation on an unseasonably cold night, we wanted something convenient and not too depressing, and didn't want to have to shell out a fortune.
Cons: The industrial park location was bleak. The room was fairly sumptuous, considering. Staff appeared insensitive in its handling of a tour group of non-English/non-French-speaking Chinese: they weren't allowed to take seats at individual tables in the dining room for breakfast but were herded to a specific area, without a welcoming smile or a kind gesture. It may have been part of this group's tour package to sit at long tables together, but there was something discourteous and cheap about the way the staff handled it.
8.3
Anonymous
Very Good
young couple
10-29-2015
Pros: Great location for a wedding! Near the center of the city and minutes from the airport.
Cons: Hotel is starting to show its age.
7.0
Barbara
Good
Traveling as Couple
10-15-2015
Pros: Friendly staff, location
Cons: common spaces are very tired, bedding didn't fit properly
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