Catalonia Royal Tulum

AAA Inspector Rating
8.7
Wonderful
106 Guest Ratings
Carr Cancun-Chetumal KM 264.5
Akumal, QR 77790- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
3.6
Overall
Room3.8
Bath3.2
Public Areas3.9
AAA Inspector Notes
This large all-inclusive adult resort features lavish public areas, comfy rooms, excellent service and a wide beach. Guests staying here can choose from standard, deluxe and junior suite rooms. Now more than 15 years old, the resort has cultivated an internationally dedicated clientele. Guest units are spread out among six different buildings. Some of the thoughtful in-room amenities include a pillow menu. If traveling for a special occasion, try to book the honeymoon guest unit that comes with a canopy bed or one of the privilege class-level guest units with personalized service and extra perks. In the spa area, guests enjoy use of the coed sauna and steam room. While this is an oceanfront property, the guest rooms do not really have a view of the ocean but rather tropical gardens and natural, lush landscaping. Meets AAA guest room security requirements. Smoke free premises. 288 units. 3 stories (no elevator), exterior corridors. Bath: shower only. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. Mex 307 at KM 264.5; on Xpu-Ha Beach. Carr Cancun-Chetumal KM 264.5 77790.
Pool
outdoor.
Dining & Entertainment
9 restaurants, full bar, nightclub, entertainment.
Room Amenities
coffeemakers, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, cabanas, self-propelled boats, scuba diving, snorkeling, recreation programs, game room, lawn sports, exercise room, spa.
Guest Services
valet laundry, airport transportation, room service.
Terms
3 night minimum stay - seasonal, age restrictions may apply, 4 day cancellation notice-fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 106 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
07-21-2017
Amazing location - the most beautiful beach and sea. Fresh juices every day. Lower your expectations for food and you will have an amazing time!
Pros: Location. Beach. Juice bar. Good red wine.
Cons: Food was average. Drinks were okay.
8.0
Anonymous
Very Good
07-21-2017
Pros: Overall hotel was great.
Cons: Had to go home.
9.6
Anonymous
Exceptional
07-05-2017
Great hotel for couple's retreat...
Pros: The location, and installations. The breakfast buffet. The animals living free inside the installations. The beach was the best thing of the hotel.
Cons: The quality of the food on the restaurants, we preferred to have dinner at the buffet than the themed restaurants.
5.4
Anonymous
Fair
06-06-2017
Go somewhere else
Pros: The staff was nice and helpful.
Cons: Where to start...this is a 5-star resort if you've never been anywhere nice or think olive garden is a great dinner. Horrid food - bland, overcooked, boring. I went to dinner one night and my dress was a bit wet from my swimsuit... And I was told I couldn't come in. At a resort. One night at the tapas restaurant, my friend wanted the shrimp, but was told it was only for the "special guests," meaning those who had paid more. Although we found out from some people we met who had "paid more" that they didn't have better food or drinks than the rest of us. The drinks....we thought they were watering the drinks, but they were only pouring about a half shot per margarita, etc. The pool service was good, the women who brought the drinks were great. Not enough chairs under umbrellas, and you had to wait and watch to grab one. Not much to do on-site and nothing outside resort within walking distance. There was a "disco," which wasn't terrible, but the drinks were horrible in there as well. Closed at 2:00am and, again, we were on vacation to stay up and have fun. We took a trip to Playa del Carmen, which was "free" through a service at the hotel. By the time we went to the jewelry warehouse, the tequila shop (both a joke and an annoyance and supplied the free transport), we had about 90 minutes in Playa Del Carmen, which was actually fun. Overall, if you have traveled, have taste, and know good things, this is definitely not your place - And we met people from all over the world who have traveled and they echoed my sentiments. Disappointing trip. I have never done all-inclusive, but I would have rather paid double to have a great experience. Not sure I'll do Mexico again.
9.2
Anonymous
Wonderful
05-09-2017
Wonderful get away!
Pros: Small adults only resort built in its natural surroundings with abundant wildlife. Amazing beach!
Cons:
Showing reviews 1 - 5 of 50