Catalonia Royal Tulum

AAA Inspector Rating
Carr Cancun-Chetumal KM 264.5
Akumal, QR 77790- Map It
AAA Inspector Rating Details (scale 1-5)
3.6
Overall
Room3.8
Bath3.2
Public Areas3.9
AAA Inspector Notes
This large all-inclusive adult resort features lavish public areas, comfy rooms, excellent service and a wide beach. Guests staying here can choose from standard, deluxe and junior suite rooms. Now more than 15 years old, the resort has cultivated an internationally dedicated clientele. Guest units are spread out among six different buildings. Some of the thoughtful in-room amenities include a pillow menu. If traveling for a special occasion, try to book the honeymoon guest unit that comes with a canopy bed or one of the privilege class-level guest units with personalized service and extra perks. In the spa area, guests enjoy use of the coed sauna and steam room. While this is an oceanfront property, the guest rooms do not really have a view of the ocean but rather tropical gardens and natural, lush landscaping. Meets AAA guest room security requirements. Smoke free premises. 288 units. 3 stories (no elevator), exterior corridors. Bath: shower only. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. Mex 307 at KM 264.5; on Xpu-Ha Beach. Carr Cancun-Chetumal KM 264.5 77790.
Pool
outdoor.
Dining & Entertainment
9 restaurants, full bar, nightclub, entertainment.
Room Amenities
coffeemakers, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, cabanas, self-propelled boats, scuba diving, snorkeling, recreation programs, game room, lawn sports, exercise room, spa.
Guest Services
valet laundry, airport transportation, room service.
Terms
3 night minimum stay - seasonal, age restrictions may apply, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 91 guests
Showing reviews 1 - 5 of 50
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Amazing location - the most beautiful beach and sea. Fresh juices every day. Lower your expectations for food and you will have an amazing time!
Pros: Location. Beach. Juice bar. Good red wine.
Cons: Food was average. Drinks were okay.
8.0
Paul
Very Good
Traveling as Couple
04-13-2018
Pros: Overall hotel was great.
Cons: Had to go home.
9.6
Machri
Exceptional
young couple
04-06-2018
We will be back
Pros: Top notch service, great food, stunning property.
Cons: It was quite crowded this time.
10.0
Clarisse
Exceptional
young couple
04-02-2018
Perfect !
Pros: Restaurants with a lot of different choice. Be loved was delicious. The swimming pool, the animations every day. The beach
Cons:
5.4
Jennie
Fair
young couple
04-02-2018
Shame the magic didn’t last
Pros: Ok so now for the good stuff... - The grounds from the reception up to the pool are beautiful! You are transported into a magical woodland with the cutest animals and they’re even better at night with the lighting. - Luckily we were upgraded to Privaledged so we got to eat at Bloved restaurant. This was by far the best food at the resort, it almost felt like a different hotel. Well worth doing. - The room was lovely and spacious. Great shower and they had paid careful attention to getting the lighting right. Super clean too and loved the towel animals on the bed each day! - generally the staff were all friendly. My only bug bear was with the drinks staff as they were so rushed and uncaring, unless you gave them a hefty tip of course! In summary, I think if you generally like the all inclusive vibe, you’ll love it here. If you’re umming and ahhing, I would say there are lots of other really interesting places to stay in the area - try Isla Mujeres, Isla Holbox or Valladolid :-)
Cons: Most things if I’m honest! At first glance the hotel seems like total luxury but scratch the surface and the veneer exposes a strange holiday camp vibe of forced fun and a place where staff treat guests differently depending on their tips! All inclusive hotels are basically like giant cruise ships on land! Great if that’s your bag but it was a million miles from my type of holiday. It’s important to point out that this was our first all inclusive experience so a lot of these comments may just be about that type of holiday rather than the hotel itself. Here’s some hotel specific feedback: - please please please stop using animals for photoshoots! Traipsing round the beach with poor iguanas & parrots for guests to get their picture taken is crazy! - apart from Bloved, the food elsewhere was average (definitely not 5*) The Tapas restaurant food tasted frozen. Yuk! - the games!! I realise this makes me sound like a mega grump but I go on holiday for peace and relaxation. Life is hectic at home so it’s bliss to get away and be still. No chance of that here! Staff are constantly asking you to join this or that activity. Happily politely declined but you can’t escape the loud music they play by the pool. - cocktails weren’t great either
Showing reviews 1 - 5 of 50