Catalonia Royal Tulum

AAA Inspector Rating
8.7
Wonderful
85 Guest Ratings
Carr Cancun-Chetumal KM 264.5
Akumal, QR 77790- Map It
Photos
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AAA Inspector Notes
This large all-inclusive adult resort features lavish public areas, comfy rooms, excellent service and a wide beach. Guests staying here can choose from standard, deluxe and junior suite rooms. Now more than 15 years old, the resort has cultivated an internationally dedicated clientele. Guest units are spread out among six different buildings. Some of the thoughtful in-room amenities include a pillow menu. If traveling for a special occasion, try to book the honeymoon guest unit that comes with a canopy bed and a balcony hammock. In the spa area, guests enjoy use of the coed sauna and steam room facilities. While this is an oceanfront property, the guest rooms do not really have a view of the ocean but rather tropical gardens and natural, lush landscaping. Meets AAA guest room security requirements. Smoke free premises. 288 units. 3 stories (no elevator), exterior corridors. Bath: shower only. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. Mex 307 at KM 264.5; on Xpu-Ha Beach. Carr Cancun-Chetumal KM 264.5 77790.
Pool
outdoor.
Dining & Entertainment
9 restaurants, full bar, nightclub, entertainment.
Room Amenities
coffeemakers, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, self-propelled boats, scuba diving, snorkeling, recreation programs, game room, lawn sports, exercise room, spa.
Guest Services
valet laundry, airport transportation, room service.
Terms
3 night minimum stay - seasonal, age restrictions may apply, 4 day cancellation notice-fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 85 guests
Showing reviews 1 - 5 of 29
9.6
Greg
Exceptional
review category group of friends
09-21-2016
Pros: The staff and services at this location are excellent there's not one person I didn't make contact with as far as the staff that wasn't completely helpful and wanted to just have excellent service for the guests. I plan on coming back next year with more friends to enjoy this location. The "beloved" restaurant which is part of the privilege section is wonderful. The staff there the service they provide the types of food the way it's set up the drinks the coffees are out of this world.
Cons: I had an AC problem in the room first day but they jumped on this and fixed it immediately!
9.6
Poi
Exceptional
young couple
09-15-2016
Pros: Very good resort with a wonderful beach and very good restaurants
Cons:
10.0
Natalie
Exceptional
review category group of friends
09-02-2016
Pros: Good was amazing, staff were so friendly! The beaches were gorgeous... Paradise!
Cons: Nothing
10.0
Tee
Exceptional
family with older children
08-10-2016
Pros: The beach was more beautiful than words can describe! The resort was extremely clean on a daily, housekeeping cleaned our room on a daily, and restocked our minbar everyday as well which was awesome! It was the best vacation I have ever been on being we were there for a week! The Zumba instructor Eduado was amazing full of energy and life to bad he is gone now! This resort has raised the bar high for other resorts in Mexico and other countries! I would definetly love to visit here again! The booking.com representative Asis was wounderful with checking in on us to make sure our stay was great and he was also very helpful with things we needed so when it was time to leave for the airport it was a smooth transition! This resort is a hidden gem and it is a place you have to visit! The staff is amazing and they treat you extremely well, they are extremely nice, and are extremely helpful from the time we got there until the time we left! we felt right at home! Thank you Catalonia Royal Tulum for a vacation I will never forget!
Cons: More english channels on tv, larger selection on resturant and room service menu, food was amazing but we did not like the pizza from room service, but the first night we had the pizza it was amazing after that was not good well under cooked! with flour at the bottom of the dough! But all the other food and resturants were amazing especially both buffet by lobby and the one by the pool!
9.2
Rodrigo
Wonderful
young couple
08-07-2016
Pros: I did a lot of research when searching for resorts, and this one has excellent reviews, so I arrived with very high expectations. It's fair to say they met them all. I value highly getting to know different places whenever I go on vacations. However, this is a place I would consider coming back.
Cons: I'm just being seriously picky here. As I just loved my stay. - I purchased a Chilean wine during my stay in one of the restaurants, a Syrah, vintage 2011. It was not good, the cork had spoiled, and the wine was thin, without body. I believe that wine is not suited for long periods of storage, especially in that climate. I ended up not drinking it. So a suggestion: check how much time you have stored the wines, and replace them every now and them. - The waiting time for the entrees and mains in the restaurants is a little long (save for the Centenario). Which is somewhat surprising given the menu is not extensive, and you would expect the kitchen to have them almost ready. - I felt somewhat ignored by the entertainment/activities/photos teams. They were always on the beach greeting people, inviting them to activities, and taking photos, but they seemed to mostly ignore my girlfriend and I. This was a non-issue for us, as we really wanted to be left alone, but I can imagine how someone might get offended.
Showing reviews 1 - 5 of 29