Catalonia Royal Tulum

AAA Inspector Rating

Carr Cancun-Chetumal KM 264.5

Akumal, QR 77790- Map It

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AAA Inspector Rating Details (scale 1-5)

3.6

Overall

Room3.8

Bath3.2

Public Areas3.9

AAA Inspector Notes

This large all-inclusive adult resort features lavish public areas, comfy rooms, excellent service and a wide beach. Guests staying here can choose from standard, deluxe and junior suite rooms. Now more than 15 years old, the resort has cultivated an internationally dedicated clientele. Guest units are spread out among six different buildings. Some of the thoughtful in-room amenities include a pillow menu. If traveling for a special occasion, try to book the honeymoon guest unit that comes with a canopy bed or one of the privilege class-level guest units with personalized service and extra perks. In the spa area, guests enjoy use of the coed sauna and steam room. While this is an oceanfront property, the guest rooms do not really have a view of the ocean but rather tropical gardens and natural, lush landscaping. Meets AAA guest room security requirements. Smoke free premises. 288 units. 3 stories (no elevator), exterior corridors. Bath: shower only. Accessibility (Call).

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Amenities & Services

WiFi

Swimming Pool

Pets Allowed

Fitness Center

ECO Friendly

Electric Charging

Accessible

Business Center

Type

Resort Hotel

Location

Oceanfront. Mex 307 at KM 264.5; on Xpu-Ha Beach. Carr Cancun-Chetumal KM 264.5 77790.

Pool

outdoor.

Dining & Entertainment

9 restaurants, full bar, nightclub, entertainment.

Room Amenities

coffeemakers, wireless Internet, safes.

Sports & Recreation

sauna, hot tub, steamroom, cabanas, self-propelled boats, scuba diving, snorkeling, recreation programs, game room, lawn sports, exercise room, spa.

Guest Services

valet laundry, airport transportation, room service.

Terms

3 night minimum stay - seasonal, age restrictions may apply, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE

Wonderful

Based on Ratings from 91 guests

Showing reviews 1 - 5 of 50

8.0

Verified Hotel Guest

Very Good

Traveling as Couple

04-13-2018

Amazing location - the most beautiful beach and sea. Fresh juices every day. Lower your expectations for food and you will have an amazing time!

Pros: Location. Beach. Juice bar. Good red wine.

Cons: Food was average. Drinks were okay.

8.0

Paul

Very Good

Traveling as Couple

04-13-2018

Pros: Overall hotel was great.

Cons: Had to go home.

9.6

Machri

Exceptional

young couple

04-06-2018

We will be back

Pros: Top notch service, great food, stunning property.

Cons: It was quite crowded this time.

10.0

Clarisse

Exceptional

young couple

04-02-2018

Perfect !

Pros: Restaurants with a lot of different choice. Be loved was delicious. The swimming pool, the animations every day. The beach

Cons:

5.4

Jennie

Fair

young couple

04-02-2018

Shame the magic didn’t last

Pros: Ok so now for the good stuff... - The grounds from the reception up to the pool are beautiful! You are transported into a magical woodland with the cutest animals and they’re even better at night with the lighting. - Luckily we were upgraded to Privaledged so we got to eat at Bloved restaurant. This was by far the best food at the resort, it almost felt like a different hotel. Well worth doing. - The room was lovely and spacious. Great shower and they had paid careful attention to getting the lighting right. Super clean too and loved the towel animals on the bed each day! - generally the staff were all friendly. My only bug bear was with the drinks staff as they were so rushed and uncaring, unless you gave them a hefty tip of course! In summary, I think if you generally like the all inclusive vibe, you’ll love it here. If you’re umming and ahhing, I would say there are lots of other really interesting places to stay in the area - try Isla Mujeres, Isla Holbox or Valladolid :-)

Cons: Most things if I’m honest! At first glance the hotel seems like total luxury but scratch the surface and the veneer exposes a strange holiday camp vibe of forced fun and a place where staff treat guests differently depending on their tips! All inclusive hotels are basically like giant cruise ships on land! Great if that’s your bag but it was a million miles from my type of holiday. It’s important to point out that this was our first all inclusive experience so a lot of these comments may just be about that type of holiday rather than the hotel itself. Here’s some hotel specific feedback: - please please please stop using animals for photoshoots! Traipsing round the beach with poor iguanas & parrots for guests to get their picture taken is crazy! - apart from Bloved, the food elsewhere was average (definitely not 5*) The Tapas restaurant food tasted frozen. Yuk! - the games!! I realise this makes me sound like a mega grump but I go on holiday for peace and relaxation. Life is hectic at home so it’s bliss to get away and be still. No chance of that here! Staff are constantly asking you to join this or that activity. Happily politely declined but you can’t escape the loud music they play by the pool. - cocktails weren’t great either

6.7

Philip

Pleasant

young couple

03-13-2018

Pleasant

Pros:

Cons:

10.0

Daniel

Exceptional

young couple

03-10-2018

Great site, nice staff, super...

Pros: Staff were all incredibly (genuinely) nice. This place is also super clean and well-maintained The rooms are not on the beach but on a beautiful path leading to the main building (reception). You can see cute small animals on the path (birds, Coati, iguanas)

Cons: Some restaurants were quite good. Some were very average (the Spanish one was the worst)

10.0

Tracey

Exceptional

young couple

03-02-2018

Highly recommend

Pros: From the moment we arrived the staff greeted us with a welcoming cocktail :) The entire resort is amazing! All the restaurants were awesome but especially the BLoved restaurant near the beach was beyond tasty and delicious! The buffets offered an immense variety of fresh foods, everything you could imagine! Catalonia has the best part of the beach...soft clean sand looking over the turquoise blue water. They offered water sports(kayak, boogie boards, etc) and daily entertainment at night! The staff was beyond attentive and friendly...made our vacation perfect! Highly recommend and would definitely LOVE to go back soon!!! Mucho gracias Catalonia Royal Tulum!!!

Cons: We had to leave :(

9.6

Janos

Exceptional

young couple

03-02-2018

Exceptional

Pros: All the meal was varied and very good the a'la cart and even a buffet also. The location is good , near to Coba and Tulum, there are in the neighborhood lots of sinkholes. Beach was wonderful, with white sand, there are enough sunbed arond the "playa" and also in the poolside, but have to race for the good position, because the best places runs out soon. There is wonderful jungle in the hotelpark with a lots of coatis and agutis

Cons: The sound proofing of the rooms are weak and the guests are waking up early.

9.6

Anonymous

Exceptional

review category group of friends

02-22-2018

This beautiful unique resort gives...

Pros: Most amazing and uncrowded beach in the area! Awesome adults only resort.

Cons:

9.2

Anastasia

Wonderful

review category group of friends

02-17-2018

Great all inclusive resort!

Pros: You should totally upgrade to Privileged Services, food is so much better!

Cons:

8.3

Random

Very Good

young couple

02-16-2018

Seems like a good place...

Pros: Wonderful beach. The staff was really nice and friendly overall. Food was great and BLoved and good at other spots.

Cons: Too much smoking. Ruined the beach and other areas. Very long walk to the beach. Playing loud dance music at the pool in the morning when people were trying to read and relax was a problem. Also late night music for events going after midnight was also a problem. Other surprises: One beach towel per guest. No umbrellas. Kids wandering onto the beach from other places.

8.8

Gordon

Excellent

young couple

02-10-2018

Fabulous

Pros:

Cons: Need to change types of wine available Poor quality for standard

7.9

James

Good

young couple

01-16-2018

Good

Pros:

Cons:

8.8

Traveling-tlacoyo

Excellent

young couple

01-15-2018

Quiet, cozy and relaxing

Pros: Quiet and stress-free hotel, food was good and staff always helpful

Cons: The Asian themed restaurant only opened one night, also no access to hot tub unless you pay the privileged pass

8.8

Jeffrey

Excellent

young couple

01-04-2018

Happy New Year

Pros: Stayed for New Years and it was a GREAT way to start 2018. Paul (bell man), Angel (check in) and Alejandro (exclusive club salesman) all were courteous and excellent to deal with.

Cons: The food was fair. Did not get a clear explanation of the privilege benefits.

10.0

Kiran

Exceptional

young couple

12-29-2017

Exceptional

Pros:

Cons: Pool table

7.5

Anonymous

Good

mature couple

12-20-2017

Good

Pros:

Cons:

4.6

Marino

Disappointing

young couple

12-19-2017

Disappointing

Pros: At the resort i really enjoyed the Staff, besides the Time Sharing Guys, everyone is really nice. Also the walk from the reception to the Beach goes through a winding road which leads you through a jungle with some cute animals.

Cons: There is a lot of things NOT to like about this resort. I was a regular Guest with Catalonia so i have been expecting something similar like you have in Punta Cana, but no. Main Problem here is a Travel Agency inside the Resort, called Vera tours (Italian). They fill the whole resort with Italians (ratio is 70% Italians - 30% everyone else). There offers are below the price you find on booking. Still, not the actual problem (well if you know Italians then you can already spot the problem). But the Italians that are coming to the Report with Vera tour are not really there to enjoy the Vacation and take it easy. Nope. These are mostly ALL young, rude, loud, drunk, misbehaving Guests. Dragging the whole Service of the Resort to a bottom low. Problem is that the Vera tour Guests are really young and they are there to PARTY! Which means you will not enjoy a peaceful afternoon on the Beach, nope. Rather, you will be given a VERY OVERCROWDED beach area, with ALOT OF LOUDE MUSIC and yelling all the time (in Italian). On the Beach you will have "Entertainment" options... yea but you will not really be able to use them as they ONLEY speak Italian and they are ONLEY there for the Vera tour Guests... Not you. When i say Loud i mean Loud. At 2am, there are still parties going on at the Beach area (You will hear it in your Room). And if you are lucky and are very far away from the Beach (in the first Building), you still will have the pleasure of listening to Italians getting Drunk and yelling at the Hallways of your Room... Next morning while you will still think about the little sleep you got last night (and all the nights before - as parties are going on every Night) and make your way to Breakfast you will stumble upon ALOT of empty Bottles, spilled drink and empty Glasses on your way (In front of your door, Hallways, the road to the Restaurant with Breakfast).

9.2

Anonymous

Wonderful

review category group of friends

12-18-2017

Beautiful Resort. Great Food. No...

Pros: Beautiful Resort and beach. Great friendly service. snorkling was awesome. Waiters and Waitresses were all friendly and helpful. The Entertainment staff were friendly and fun! Great variety of food. Souvenir shop had a great selection and not over priced.

Cons: Raxau show should be free to guests.

7.5

Anonymous

Good

young couple

12-17-2017

Overall a good experience.

Pros:

Cons: The bed was hard and the food was not as good as the last time we stayed.

5.0

Anonymous

Fair

mature couple

12-13-2017

Passable

Pros:

Cons:

10.0

Anonymous

Exceptional

mature couple

12-01-2017

Exceptional

Pros:

Cons:

10.0

Daniel

Exceptional

young couple

11-28-2017

Excelente!

Pros: La playa

Cons:

10.0

Neil

Exceptional

young couple

11-27-2017

A holiday in paradise

Pros: Choice of restaurants, quality of food at all seven restaurants. Service was exceptional, wide choice of drinks, cocktails. Beach groomed, local wildlife fascinating, wide variety of night entertainment

Cons: All soft drinks were “diet” by default, getting “regular “ was difficult. Bathroom towels looked and felt “old”.

10.0

Maurizio

Exceptional

young couple

11-26-2017

Exceptional

Pros:

Cons:

10.0

Martin

Exceptional

young couple

11-21-2017

Quiet adults only with great...

Pros: Great beach. Great food. Proper coffee. No kids. Quiet. Pillow menu.extensive entertainment with different options every night.

Cons: Aggressive sales of "exclusive travelling club Maravilloso". Concept of top-up option AI exclusive not very clear.

9.6

Dee

Exceptional

young couple

11-19-2017

Exceptional

Pros: We loved that the resort was adults-only and small. The entire property was beautiful. It was lovely (and quiet) relaxing by the pool and be literally a minute walk to the private beach. We had a junior-suite which was quite spacious. This also meant we were "privileged" and able to eat at the more upscale restaurant. This was nice - the buffets get a bit tiresome.

Cons: The only negative was that they were doing construction on two of the 6 buildings. Our first room was across the way from one of them. It made it impossible to enjoy being in our room and/or enjoying our balcony any time during the day. I requested and was able to secure a room in a different building for our next 3 nights. Otherwise I am not sure what I would have done. It was also obnoxious having to listen to the noise while walking down the beautiful path to and from the beach/pool. Thanks to the jungle-like vegetation, you couldn't hear the noise at the pool or beach.

10.0

Anonymous

Exceptional

mature couple

11-06-2017

Exceptional

Pros:

Cons:

10.0

Anonymous

Exceptional

mature couple

10-24-2017

Exceptional

Pros:

Cons:

7.9

Guy

Good

young couple

10-20-2017

Good

Pros: The staff was amazing and very nice.

Cons: Left real pearl earings in the pocket of SPA robe. When I realized, they said they couldn't Find it......... Reception personnel very, very unpleasant. It's like they are doing you a favour.....

10.0

Honeymooner2087

Exceptional

young couple

10-10-2017

Catalonia Royal Tulum was a...

Pros: The location was absolutely beautiful. Resort was very clean and well kept. Staff was one of the highest pros, very friendly and helpful. I would definitely recommend the Catalonia Royal Tulum.

Cons: Jacuzzi was’t “hot”. It was the same temperature as the pool. Other than that, no cons!

10.0

Karen

Exceptional

young couple

10-08-2017

Perfect

Pros: Everything was perfect, the service is excellent

Cons: More sea food

10.0

Anonymous

Exceptional

young couple

10-08-2017

Honeymoon

Pros: The friendly staff

Cons: N/a

7.5

Lindsay

Good

young couple

10-04-2017

Good

Pros:

Cons:

10.0

Ángela

Exceptional

young couple

09-24-2017

Exceptional

Pros:

Cons:

10.0

Anonymous

Exceptional

mature couple

09-13-2017

Exceptional

Pros:

Cons:

7.9

David

Good

young couple

09-05-2017

Good

Pros: Restaurants at the hotel are mostly very good with great service. Beach is great.

Cons: Our room in ground floor was very dark as due to all the trees in front not much daylight comes in. Cocktails at the bar seem low quality and are not tasty.

5.8

James

Okay

young couple

08-10-2017

If you're not a drinker,...

Pros: We had some staff that went out of there way to guarantee everything was great. Unfortunately, it wasn't the majority. We liked the location of the resort, however, we were disappointed that there were no ocean view rooms. All rooms were more of a jungle feel. You had quite a stroll to get to the beach. We also didn't love that you had a limit of 2 beach towels per day. I realize the potential for enormous loads of laundry, but when you pay as much as we did for 6 nights, I would think we could have dry towels when we got out of the ocean/pool.

Cons: We didn't realize that having a "privileged" room was going to cost so much more and we never utilized any of the benefits. We do not drink alcohol so the all-inclusive was a great waste of money for us. I also got food poisoning on our 4th day, so I spent 24 hours not leaving our room once, so no massage, no meals, no "privileges" were ever taken advantage of.

7.1

Martin

Good

young couple

08-09-2017

Good

Pros:

Cons: The pool was hotter than the air temp most of the day so it was not a refreshing dip.

10.0

Anonymous

Exceptional

young couple

07-21-2017

LOVE Catalonia Royal Tulum!

Pros: Pure relaxation, great selection of food, beautiful white powder sand beach, great snorkeling and kayaking. Amazingly friendly staff. Lots of beach chairs under the palms with drinks delivered regularly. Do as much or as little as you like. Easy access to Tulum ruins, Xel-ha, and Playa del Carmen via the Collectivo. This is my second visit and we will be going back again.

Cons: Drinks could be stronger

9.6

Elomag17

Exceptional

young couple

07-05-2017

Great hotel for couple's retreat...

Pros: The location, and installations. The breakfast buffet. The animals living free inside the installations. The beach was the best thing of the hotel.

Cons: The quality of the food on the restaurants, we preferred to have dinner at the buffet than the themed restaurants.

9.2

Mitchell

Wonderful

young couple

06-13-2017

Superb

Pros:

Cons:

7.9

Daniele

Good

young couple

06-12-2017

Good

Pros:

Cons:

5.4

Gretchen

Fair

review category group of friends

06-06-2017

Go somewhere else

Pros: The staff was nice and helpful.

Cons: Where to start...this is a 5-star resort if you've never been anywhere nice or think olive garden is a great dinner. Horrid food - bland, overcooked, boring. I went to dinner one night and my dress was a bit wet from my swimsuit... And I was told I couldn't come in. At a resort. One night at the tapas restaurant, my friend wanted the shrimp, but was told it was only for the "special guests," meaning those who had paid more. Although we found out from some people we met who had "paid more" that they didn't have better food or drinks than the rest of us. The drinks....we thought they were watering the drinks, but they were only pouring about a half shot per margarita, etc. The pool service was good, the women who brought the drinks were great. Not enough chairs under umbrellas, and you had to wait and watch to grab one. Not much to do on-site and nothing outside resort within walking distance. There was a "disco," which wasn't terrible, but the drinks were horrible in there as well. Closed at 2:00am and, again, we were on vacation to stay up and have fun. We took a trip to Playa del Carmen, which was "free" through a service at the hotel. By the time we went to the jewelry warehouse, the tequila shop (both a joke and an annoyance and supplied the free transport), we had about 90 minutes in Playa Del Carmen, which was actually fun. Overall, if you have traveled, have taste, and know good things, this is definitely not your place - And we met people from all over the world who have traveled and they echoed my sentiments. Disappointing trip. I have never done all-inclusive, but I would have rather paid double to have a great experience. Not sure I'll do Mexico again.

10.0

Allison

Exceptional

young couple

06-01-2017

Exceptional

Pros:

Cons:

9.2

Cynthia

Wonderful

young couple

05-09-2017

Wonderful get away!

Pros: Small adults only resort built in its natural surroundings with abundant wildlife. Amazing beach!

Cons:

8.8

Marilyn

Excellent

young couple

04-12-2017

Ok for the money

Pros: The resort was clean,quiet, and the staff was extremely polite. Not very impressed with this resort but it didn't take away form our good time.

Cons: The resort is old, food was fair to poor. Having been to many resorts in Mexico and throughout the Caribbean, this resort was not at all impressive and the restaurants could have been better. Reminds me of the Excellence in the DR..........cheaper than most but you get what you pay for.

10.0

Erika

Exceptional

young couple

04-05-2017

Exceptional

Pros:

Cons:

10.0

Joseph

Exceptional

young couple

03-29-2017

Great resort for couples who...

Pros: Everything

Cons: No transportation was providing by the hotel from and to the airport.

Showing reviews 1 - 5 of 50