This large all-inclusive adult resort features lavish public areas, comfy rooms, excellent service and a wide beach. Guests staying here can choose from standard, deluxe and junior suite rooms. Now more than 15 years old, the resort has cultivated an internationally dedicated clientele. Guest units are spread out among six different buildings. Some of the thoughtful in-room amenities include a pillow menu. If traveling for a special occasion, try to book the honeymoon guest unit that comes with a canopy bed and a balcony hammock. In the spa area, guests enjoy use of the coed sauna and steam room facilities. While this is an oceanfront property, the guest rooms do not really have a view of the ocean but rather tropical gardens and natural, lush landscaping.
Meets AAA guest room security requirements. Smoke free premises. 288 units. 3 stories (no elevator), exterior corridors. Bath: shower only. Accessibility (Call).
Oceanfront. Mex 307 at KM 264.5; on Xpu-Ha Beach. Carr Cancun-Chetumal KM 264.5 77790.
Pool
outdoor.
Dining & Entertainment
9 restaurants, full bar, nightclub, entertainment.
Room Amenities
coffeemakers, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, self-propelled boats, scuba diving, snorkeling, recreation programs, game room, lawn sports, exercise room, spa.
Guest Services
valet laundry, airport transportation, room service.
Terms
3 night minimum stay - seasonal, age restrictions may apply, 4 day cancellation notice-fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 85 guests
Showing reviews 1 - 5 of 29
9.6
Greg
Exceptional
review category group of friends
09-21-2016
Pros: The staff and services at this location are excellent there's not one person I didn't make contact with as far as the staff that wasn't completely helpful and wanted to just have excellent service for the guests. I plan on coming back next year with more friends to enjoy this location. The "beloved" restaurant which is part of the privilege section is wonderful. The staff there the service they provide the types of food the way it's set up the drinks the coffees are out of this world.
Cons: I had an AC problem in the room first day but they jumped on this and fixed it immediately!
9.6
Poi
Exceptional
young couple
09-15-2016
Pros: Very good resort with a wonderful beach and very good restaurants
Cons:
10.0
Natalie
Exceptional
review category group of friends
09-02-2016
Pros: Good was amazing, staff were so friendly! The beaches were gorgeous... Paradise!
Cons: Nothing
10.0
Tee
Exceptional
family with older children
08-10-2016
Pros: The beach was more beautiful than words can describe! The resort was extremely clean on a daily, housekeeping cleaned our room on a daily, and restocked our minbar everyday as well which was awesome! It was the best vacation I have ever been on being we were there for a week! The Zumba instructor Eduado was amazing full of energy and life to bad he is gone now! This resort has raised the bar high for other resorts in Mexico and other countries! I would definetly love to visit here again! The booking.com representative Asis was wounderful with checking in on us to make sure our stay was great and he was also very helpful with things we needed so when it was time to leave for the airport it was a smooth transition! This resort is a hidden gem and it is a place you have to visit! The staff is amazing and they treat you extremely well, they are extremely nice, and are extremely helpful from the time we got there until the time we left! we felt right at home! Thank you Catalonia Royal Tulum for a vacation I will never forget!
Cons: More english channels on tv,
larger selection on resturant and room service menu, food was amazing but we did not like the pizza from room service, but the first night we had the pizza it was amazing after that was not good well under cooked! with flour at the bottom of the dough! But all the other food and resturants were amazing especially both buffet by lobby and the one by the pool!
9.2
Rodrigo
Wonderful
young couple
08-07-2016
Pros: I did a lot of research when searching for resorts, and this one has excellent reviews, so I arrived with very high expectations. It's fair to say they met them all.
I value highly getting to know different places whenever I go on vacations. However, this is a place I would consider coming back.
Cons: I'm just being seriously picky here. As I just loved my stay.
- I purchased a Chilean wine during my stay in one of the restaurants, a Syrah, vintage 2011. It was not good, the cork had spoiled, and the wine was thin, without body. I believe that wine is not suited for long periods of storage, especially in that climate. I ended up not drinking it. So a suggestion: check how much time you have stored the wines, and replace them every now and them.
- The waiting time for the entrees and mains in the restaurants is a little long (save for the Centenario). Which is somewhat surprising given the menu is not extensive, and you would expect the kitchen to have them almost ready.
- I felt somewhat ignored by the entertainment/activities/photos teams. They were always on the beach greeting people, inviting them to activities, and taking photos, but they seemed to mostly ignore my girlfriend and I. This was a non-issue for us, as we really wanted to be left alone, but I can imagine how someone might get offended.
10.0
Ruben
Exceptional
mature couple
08-03-2016
Pros: In love with this place❤️❤️
Cons:
10.0
Holly
Exceptional
mature couple
07-25-2016
Pros: This place was amazing! The price was great and the staff were very friendly and courteous. We had a great time here. The pool and beach are beautiful. The water is extremely warm and pleasant. The beach was clean and free of rocks and seaweed. The scenery is beautiful. The trees and bridges are amazing to walk by everyday. The food was amazing! We are absolutely great every day for all meals! I highly recommend this hotel!
Cons: The only complaint that I have is there is a lot of walking to and from your room and the lobby and pool, but I didn't mind because the scenery is absolutely beautiful! Also it is far from other things outside of the hotel. Which, again we didn't mind because we wanted to spend our time at the hotel, but for people who want to travel and do other things, some things are a good distance away.
10.0
Travelers
Exceptional
young couple
05-24-2016
Pros: What a great all inclusive hotel, rooms are big, it feels very private due to all the vegetation, the beach and its setting its amazing and the food was fantastic specially in the beach front Beloved restaurant. We got the Privilege package and it was worth it because we got access to the best restaurant. I also recomend visiting Bahia Divers right next door for a diving trip so you get to see the amazing see life and corrals of Xpu-Ha
Cons: everything was perfect
10.0
Adrien
Exceptional
young couple
05-10-2016
Pros: The location was secluded and the staff was great. The property is beautiful and has everything you need to relax and enjoy the time spent.
Cons: None
10.0
Erika
Exceptional
young couple
04-07-2016
Pros: The staff were hard working and very pleasant. We were also pleasantly surprised by the food and variety. There were a few restaurants that didn't measure up to the others, but we quickly learned which ones were great and went there more frequently.
Cons: While the rooms were clean and excellently cared for, when we called for room service, it tended to take a while. Really its a minor complaint, but the door in our room did not fit in its frame very well and streamed in sunlight in the morning.
10.0
Anonymous
Exceptional
mature couple
04-04-2016
Pros: The staff was great
Cons:
9.6
Michael
Exceptional
mature couple
02-12-2016
Pros: Above all great beach with crystal clear water, reef close by
smaller type resort with nice selection of restaurants and very nice bars. Eco friendly,
very close to the best cenotes and Akumal and Tulum
Cons: Great food in tapas restaurant and in Beloved organic retaurant, did not try buffets
9.2
Hannah
Wonderful
young couple
01-18-2016
Pros: Food and beach were amazing.
Cons: We were duped into wasting 90 mins of our time to sign up for some advantage plan - really annoying as we were only there 4 days.
9.6
Andria
Exceptional
young couple
12-31-2015
Pros: The resort was beautiful and staff were all very friendly and accommodating. The food was all very good- we didn't encounter any restaurants we didn't like.
Cons: Our only gripe was the quality of the wine...but I guess that's to be expected in an all-inclusive. Also, better wine was available for purchase
10.0
Kieran
Exceptional
young couple
12-31-2015
Pros: from the moment we arrived the staff was friendly and professional. the service from them was absolutely first rate. I could not recommend staying here more highly. one of my greatest vacation experiences! we will definitely be back again!
Cons:
10.0
Anukool
Exceptional
young couple
12-24-2015
Pros: Excellence in every department.
Food was fantastic.. 6 restaurants and countless bars..
Location superb and tranquil..
Pool and beach were great as well, beautful facilities all round.
Cons: Nothing negative to report.
9.2
John
Wonderful
solo traveller
10-25-2015
Pros: Glad we chose an adults-only place this time in Riviera Maya, this resort was much higher quality in all areas than others we have stayed at. The food at the buffets was great with really fresh salads and a grill-chef to cook fresh fish and meats. All the themed restaurants were good, but the traditional Mexican place was really great. I had a deluxe room while my sisters had regular rooms, not sure the upgrade was worth the money as I was hoping for a hammock on my balcony but they said they were out of those rooms. Oh well, there were plenty of other quiet places to relax. The beach is very nice, make sure you walk up and down it in both directions as there are lots of things to see, including baby turtles being released! Of other note is that about a mile down the highway are three cenotes (Azul, Cristalino, and Jardin de Eden) so you can walk there and back if you don't want to pay a bunch of money for a short taxi ride.
Cons:
10.0
Luciana
Exceptional
young couple
09-06-2015
Pros: The service and the food!!!!!
Cons: IT would be a good idea they let you use the kayak after 3 pm. It closestoo early.
7.9
Fernando
Good
mature couple
06-01-2015
Pros: The hotel has a real good beach.
Cons: The staff treat the Italian people a hole lot better then any other guest. They great you well when arriving but after that the staff we rarely great you. The people that work on the restaurants are good.
8.8
Bryce
Excellent
review category group of friends
05-10-2015
Pros: Excellent value, one of the best value per dollar on vacation I've ever experienced
Cons: Additional beer options, more beer mugs
9.6
Anonymous
Exceptional
young couple
04-07-2015
Pros: Located on one of the nicest beaches for snorkeling in Riviera Maya. Lots of activities and the staff was extremely pleasant. Surprised more younger couples don't stay here...
Cons:
7.5
Janet
Good
review category group of friends
03-04-2015
Pros: The property was beautiful!! The food could have been much better!!
Cons: All and all it was nice. We would not go back to this resort. We found ourselves bored at times. The food was not the best. You would think with 7 restaurants something would be outstanding!! The no music and lack of entertainment was the real problem!!
9.6
Anonymous
Exceptional
mature couple
12-30-2014
Pros:
Cons: Dinners were weak
10.0
Simona
Exceptional
young couple
11-24-2014
Pros: Best resort I ve ever been..really. Service, food, beach, staff.. Everybody doing very well.
Cons: -
7.9
Jacquelyn
Good
young couple
10-31-2014
Pros: The location on the beach, with the pool and all the restaurant choices made this great
Staff were helpful and attentive, thanks Vilma for all those drinks :)
The Mexican restaurant was my favourite
Cons: Wifi didn't work near the pool
Hair dryer was very small and not powerful at all (I only used it once though)
It took a few days to get change for smaller notes which made tipping very challenging
7.5
Armando
Good
mature couple
10-28-2014
Pros: Waiter, waitresses were very helpful and smiling all the time.
Cons: The music at the pool and at the beach was very loud so it was hard to take a nap.
The jacuzzi by the pool was not working.
The Time Share people woke us up early a couple if times to attend their presentations.
10.0
Rosemarie
Exceptional
mature couple
10-17-2014
Pros: The warm Caribbean water with lots of beautiful fish and coral!
The location and atmosphere of the resort was romantic and restful. We'll definitely be back!
Cons: The techno music played by the pool during activities made me feel like I was in a spin class every afternoon. It was a bit too loud as it
drowned out the rhythm of the waves that lulled me to sleep on the beach.
So we moved down the beach and found another quiet, and relaxing spot.
9.6
Brianne
Exceptional
young couple
10-07-2014
Pros: We loved our honeymoon suite and all of the amenities it came along with; the 30 min. massage, room upgrade, shirts, balanise bed for a day, candlelight dinner on the beach, in-room breakfast, etc. The pool was INCREDIBLE and the beach was even better. Staff was AMAZING. We have never encountered better people at any of the resorts we have been at. Our fridge was always stocked with waters, beer, snacks. Room service was so wonderful and quick. Once you learn your way around the place and all of the things that are included for you, this is a wonderful place to stay and play!
Cons: It was a little disconcerting how pushy they were on the time-shares. Luckily, we opted out of the "free breakfast" before-hand, which saved us THREE HOURS on our honeymoon (we saw one couple in the "torture chamber" for five hours one day - they just don't take "no" for an answer). The food at most places was really great, but there were some nights that did not match the consistency of the good food. Also, oddly - our biggest complaint (which is probably just ridiculous), you CAN'T sleep in or take naps during the day. We found that the house-keepers were actually moving all of the furniture every day to clean the rooms, so during daylight hours the property sounds like a war zone from inside the rooms.
6.3
David
Pleasant
young couple
09-28-2014
Pros: Beach is beautiful and not crowded
Quiet location
Friendly staff
Cons: Food quality and variety. No milkshakes, no yogurt selection, awful coffee, drinks are mostly ice.
A bit far away from towns and airport
Definitely not a 5 star
Spa lacks of water therapy (just a jacuzzi and 2 sauna rooms), body treatment is prohibitive
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