Catalonia Royal Tulum

AAA Inspector Rating

8.7

Wonderful

106 Guest Ratings

Carr Cancun-Chetumal KM 264.5

Akumal, QR 77790- Map It

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AAA Inspector Rating Details (scale 1-5)

3.6

Overall

Room3.8

Bath3.2

Public Areas3.9

AAA Inspector Notes

This large all-inclusive adult resort features lavish public areas, comfy rooms, excellent service and a wide beach. Guests staying here can choose from standard, deluxe and junior suite rooms. Now more than 15 years old, the resort has cultivated an internationally dedicated clientele. Guest units are spread out among six different buildings. Some of the thoughtful in-room amenities include a pillow menu. If traveling for a special occasion, try to book the honeymoon guest unit that comes with a canopy bed or one of the privilege class-level guest units with personalized service and extra perks. In the spa area, guests enjoy use of the coed sauna and steam room. While this is an oceanfront property, the guest rooms do not really have a view of the ocean but rather tropical gardens and natural, lush landscaping. Meets AAA guest room security requirements. Smoke free premises. 288 units. 3 stories (no elevator), exterior corridors. Bath: shower only. Accessibility (Call).

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Amenities & Services

WiFi

Swimming Pool

Pets Allowed

Fitness Center

ECO Friendly

Electric Charging

Accessible

Business Center

Type

Resort Hotel

Location

Oceanfront. Mex 307 at KM 264.5; on Xpu-Ha Beach. Carr Cancun-Chetumal KM 264.5 77790.

Pool

outdoor.

Dining & Entertainment

9 restaurants, full bar, nightclub, entertainment.

Room Amenities

coffeemakers, wireless Internet, safes.

Sports & Recreation

sauna, hot tub, steamroom, cabanas, self-propelled boats, scuba diving, snorkeling, recreation programs, game room, lawn sports, exercise room, spa.

Guest Services

valet laundry, airport transportation, room service.

Terms

3 night minimum stay - seasonal, age restrictions may apply, 4 day cancellation notice-fee imposed.

Guest Ratings

OVERALL GUEST SCORE

Wonderful

Based on Ratings from 106 guests

Showing reviews 1 - 5 of 50

10.0

Honeymooner2087

Exceptional

young couple

10-10-2017

Catalonia Royal Tulum was a...

Pros: The location was absolutely beautiful. Resort was very clean and well kept. Staff was one of the highest pros, very friendly and helpful. I would definitely recommend the Catalonia Royal Tulum.

Cons: Jacuzzi was’t “hot”. It was the same temperature as the pool. Other than that, no cons!

10.0

Karen

Exceptional

young couple

10-08-2017

Perfect

Pros: Everything was perfect, the service is excellent

Cons: More sea food

10.0

Anonymous

Exceptional

young couple

10-08-2017

Honeymoon

Pros: The friendly staff

Cons: N/a

7.5

Lindsay

Good

young couple

10-04-2017

Good

Pros:

Cons:

10.0

Ángela

Exceptional

young couple

09-24-2017

Exceptional

Pros:

Cons:

10.0

Anonymous

Exceptional

mature couple

09-13-2017

Exceptional

Pros:

Cons:

7.9

David

Good

young couple

09-05-2017

Good

Pros: Restaurants at the hotel are mostly very good with great service. Beach is great.

Cons: Our room in ground floor was very dark as due to all the trees in front not much daylight comes in. Cocktails at the bar seem low quality and are not tasty.

5.8

James

Okay

young couple

08-10-2017

If you're not a drinker,...

Pros: We had some staff that went out of there way to guarantee everything was great. Unfortunately, it wasn't the majority. We liked the location of the resort, however, we were disappointed that there were no ocean view rooms. All rooms were more of a jungle feel. You had quite a stroll to get to the beach. We also didn't love that you had a limit of 2 beach towels per day. I realize the potential for enormous loads of laundry, but when you pay as much as we did for 6 nights, I would think we could have dry towels when we got out of the ocean/pool.

Cons: We didn't realize that having a "privileged" room was going to cost so much more and we never utilized any of the benefits. We do not drink alcohol so the all-inclusive was a great waste of money for us. I also got food poisoning on our 4th day, so I spent 24 hours not leaving our room once, so no massage, no meals, no "privileges" were ever taken advantage of.

7.1

Martin

Good

young couple

08-09-2017

Good

Pros:

Cons: The pool was hotter than the air temp most of the day so it was not a refreshing dip.

10.0

Anonymous

Exceptional

young couple

07-21-2017

LOVE Catalonia Royal Tulum!

Pros: Pure relaxation, great selection of food, beautiful white powder sand beach, great snorkeling and kayaking. Amazingly friendly staff. Lots of beach chairs under the palms with drinks delivered regularly. Do as much or as little as you like. Easy access to Tulum ruins, Xel-ha, and Playa del Carmen via the Collectivo. This is my second visit and we will be going back again.

Cons: Drinks could be stronger

9.6

Elomag17

Exceptional

young couple

07-05-2017

Great hotel for couple's retreat...

Pros: The location, and installations. The breakfast buffet. The animals living free inside the installations. The beach was the best thing of the hotel.

Cons: The quality of the food on the restaurants, we preferred to have dinner at the buffet than the themed restaurants.

9.2

Mitchell

Wonderful

young couple

06-13-2017

Superb

Pros:

Cons:

7.9

Daniele

Good

young couple

06-12-2017

Good

Pros:

Cons:

5.4

Gretchen

Fair

review category group of friends

06-06-2017

Go somewhere else

Pros: The staff was nice and helpful.

Cons: Where to start...this is a 5-star resort if you've never been anywhere nice or think olive garden is a great dinner. Horrid food - bland, overcooked, boring. I went to dinner one night and my dress was a bit wet from my swimsuit... And I was told I couldn't come in. At a resort. One night at the tapas restaurant, my friend wanted the shrimp, but was told it was only for the "special guests," meaning those who had paid more. Although we found out from some people we met who had "paid more" that they didn't have better food or drinks than the rest of us. The drinks....we thought they were watering the drinks, but they were only pouring about a half shot per margarita, etc. The pool service was good, the women who brought the drinks were great. Not enough chairs under umbrellas, and you had to wait and watch to grab one. Not much to do on-site and nothing outside resort within walking distance. There was a "disco," which wasn't terrible, but the drinks were horrible in there as well. Closed at 2:00am and, again, we were on vacation to stay up and have fun. We took a trip to Playa del Carmen, which was "free" through a service at the hotel. By the time we went to the jewelry warehouse, the tequila shop (both a joke and an annoyance and supplied the free transport), we had about 90 minutes in Playa Del Carmen, which was actually fun. Overall, if you have traveled, have taste, and know good things, this is definitely not your place - And we met people from all over the world who have traveled and they echoed my sentiments. Disappointing trip. I have never done all-inclusive, but I would have rather paid double to have a great experience. Not sure I'll do Mexico again.

10.0

Allison

Exceptional

young couple

06-01-2017

Exceptional

Pros:

Cons:

9.2

Cynthia

Wonderful

young couple

05-09-2017

Wonderful get away!

Pros: Small adults only resort built in its natural surroundings with abundant wildlife. Amazing beach!

Cons:

8.8

Marilyn

Excellent

young couple

04-12-2017

Ok for the money

Pros: The resort was clean,quiet, and the staff was extremely polite. Not very impressed with this resort but it didn't take away form our good time.

Cons: The resort is old, food was fair to poor. Having been to many resorts in Mexico and throughout the Caribbean, this resort was not at all impressive and the restaurants could have been better. Reminds me of the Excellence in the DR..........cheaper than most but you get what you pay for.

10.0

Erika

Exceptional

young couple

04-05-2017

Exceptional

Pros:

Cons:

10.0

Joseph

Exceptional

young couple

03-29-2017

Great resort for couples who...

Pros: Everything

Cons: No transportation was providing by the hotel from and to the airport.

10.0

Franz

Exceptional

young couple

03-13-2017

Exceptional

Pros: Everything😄😄😄

Cons:

8.8

Brad

Excellent

young couple

03-13-2017

Great place to relax and...

Pros: Staff was great, room and the rest of the facility was incredibly clean. Plenty of options for food and thought the buffets were really good considering it's all inclusive. The beach is great, we never spent time at the pool. We attended the dinner show one night and though expensive we both really enjoyed it and at the end of the night felt we got our money's worth. We spent 5 nights and thought that was the perfect amount of time to spend just on the resort. The resort and guests are pretty relaxed and at night the place gets really quiet. This is what we wanted and it was just as others had described. We were never pressured or even asked to attend the timeshare presentation as others have mentioned. The WiFi coverage was great and I found the speed to be great considering it was a resort. Some might not care but as someone who travels for work I find most hotel internet connections to be painfully slow. Overall if you are looking for a place to relax and be catered to this place is great value for the money when compared to other options.

Cons: We went with a Jr Suite which was supposed to include some additional perks to include a fruit basket the first day and on the 4th day a fruit basket with Tequila, never saw either of them. I also compared the room to the neighbors regular room and the difference was minimal. Unless you just want to spend more go for a normal room without the "Priveleged" access. For the most part other than a couple of higher end Tequilas the alcohol selection was low end. After the first couple of drinks it all tastes the same though. It could be difficult getting beverage refills at the buffets as it seemed the waitstaff was spread too thin, especially at breakfast and lunch. Beer was limited to Corona Extra or Modelo Negra. A few more options would be nice.

6.7

Remykoelemij

Pleasant

young couple

02-24-2017

Great, but quality is getting...

Pros: Not too big; No children

Cons: Some people are grumpy; No free upgrade to premium via Booking anymore.

10.0

Peter

Exceptional

young couple

02-23-2017

Exceptional

Pros: Well set out accommodation blocks, surrounded by natives trees and wildlife

Cons: In House photographers using animals to take pictures of guests. In House guest service not communicating with housekeeping.

8.8

Larry

Excellent

young couple

02-18-2017

Great place to vacation!!

Pros: Liked the staff a lot!!! Food was ok, not great, but good and abundant. :) The walkways, gardens, all scenery was absolutely beautiful.

Cons: Could have had more beach chairs available.

10.0

ורד

Exceptional

young couple

02-15-2017

One of the best hotel...

Pros: Great expriance!!! One of the best Place we have been to Highly recomended

Cons:

10.0

Jeffrey

Exceptional

review category group of friends

02-13-2017

Wonderful

Pros:

Cons:

9.6

Norbert

Exceptional

solo traveller

02-12-2017

They exceed your expectations!

Pros: The food, the staff and the facilities were wonderfull!!

Cons: No screen door on our patio..

8.8

Alison

Excellent

young couple

02-08-2017

Good location and facilities but...

Pros: The 'jungle' pathway to the beach where we often saw wild animals (safe furry ones!). The beach - short walk along to funky public Xpu-Ha beach with bars, scuba school - beautiful empty beach on the way. Lovely room, but ask for a high one - very dark at ground level due to mangroves. Good and bad - they had a two tier system 'privileged' guests had access to a superior beach side restaurant and bar and separate beach. Nice for those of us who had it, but a bit uncomfortable having a 2 tier system!

Cons: Having to wear a wrist band, upmarket holiday camp approach. Unfriendly staff in the buffet area and horrible wine! Most of restaurants were like canteens - the Spanish one by far the best but hard to get in. Booking.com didn't explain about the 'privileged' status of guests at a certain price level having exclusive access to quieter beach and pretty beach side restaurant and bar (you get a different colour wrist band!). We had access but it would be annoying if you didn't know and found yourself excluded...

10.0

Jade

Exceptional

review category group of friends

02-06-2017

One of the best all-inclusives...

Pros: The hotel itself was perfect. It was majority honeymoon couples and older couples but it was so relaxing and the staff were so friendly, I would definitely go back again. There was nothing I didn't like at the hotel.

Cons:

10.0

Anonymous

Exceptional

review category group of friends

02-01-2017

most perfect vacation

Pros: This is one of the most beautiful resorts I have ever seen! The people are very friendly. The food (we had the upgrade and thus could eat everywhere) was terrific, fresh and good wine choices. We enjoyed all the different beds to enjoy the beach, and the water was the perfect temperature. We had two massages while we were there :-) I can recommend this to anyone!

Cons: --

9.6

Sayra

Exceptional

young couple

01-30-2017

Lovely and relaxing hotel by...

Pros: The beach is gorgeous and right next to the pool. There were always sun beds by the pool and the bar had a lot of tasty drink options. The food was really good as well. Lots of options for breakfast and lunch. For dinner, you have different restaurants to pick from, and they all have great dishes, you just need to know what to order (there is the occasional dish that is average). My husband and I had a very relaxing time and would definitely go back.

Cons: The staff at the front desk was a bit grumpy from time to time. The place is very relaxing (just what we were looking for), but if you are looking to party and go to a hotel with a younger crowd and more things to do at night, you might find yourself bored. Lastly, the photographers are really nice and did take a few cute pictures of us, but we found that they were really expensive ($20 a photo), so we didn't buy any.

9.6

Sonja

Exceptional

young couple

01-20-2017

Exceptional

Pros: Qualität of Food. Very Friendly Entertainment in the evening

Cons: First Room near to the Ice machine. Very Noisy Response to change to Other Room was very fast.

10.0

Luis

Exceptional

young couple

01-09-2017

Great option for a romantic...

Pros: Staff was incredibly friendly. Location is fantastic. Beach is fabulous!

Cons: Arrival at reception was not a good experience. The gentlemen that assisted me was probably new and had no clue of doing things. Everything else was perfect.

9.2

Paolo

Wonderful

young couple

01-09-2017

Holiday at Catalonia Royal Tulum...

Pros: Great service, room excellent and free upgrade received!

Cons:

6.7

Anonymous

Pleasant

review category group of friends

01-05-2017

Pleasant

Pros: The beaches and organic Resurant.

Cons: Being pressured to purchase a platinum memebership, the spa was a little dirty.

7.5

Nathalie

Good

review category group of friends

01-04-2017

Good

Pros: Beach was gorgeous. Easy to find chairs by the beach. Facilities staff was very nice and friendly. Some meals (arachera steak) were great (though the food was generally a hit or miss). No dinner reservations required (though on some nights the wait was 45 min at more than one restaurant, which limited our options). The resort never felt over crowded - no German guests to steal your towels. Cafe latte at breakfast was legit. Cute little animals around the facilities. Restaurants were open late. Fridge had handy snacks.

Cons: Bed mattress was warn out and pillows were not soft. Activities staff catered to Italian-only tourists. Facilities staff pushed the time sharing plan repetitively and aggressively throughout the trip. Not enough chairs by the pool. Guests were obliged to purchase an $80 bottle of champagne in order to get a table during New Years. Pizza at the lunch snack bar was awful and should be banned - the crust was a giant cracker and the ham was out of a can. The mixed drinks were bad smelling and tasting - not sure if the dish washing detergent was properly washed out of the glass containing the drink or if the tequila and/or rum was subpar quality and/or all of the above. The nightly entertainment shows were subpar performance and short (though the New Years show was great).

10.0

Eilish

Exceptional

family with young children

12-31-2016

Exceptional

Pros:

Cons:

9.2

Susan

Wonderful

young couple

12-27-2016

Superb

Pros:

Cons:

6.3

Ciro

Pleasant

young couple

12-25-2016

Do choose this Resort if...

Pros: Excellent food at Bloved, world class, the best of our holiday, everything else pretty mediocre!

Cons: Really disappointed with the entertainment and animation team compared to the other Catalonia Resorts in the Riviera Maya. Really boring, and low value for money with the exception of the Mariachi.

4.6

Joseph

Disappointing

mature couple

12-07-2016

Nice but their better options

Pros: Service is ok. Beach is ok once you get to it.

Cons: They is you a band to wear so they can identify your level. Not a true all inclusive resort.

8.8

Darnesha

Excellent

young couple

11-24-2016

Anniversary celebration getaway

Pros: Majority of the staff were really nice (they got nicer with tips). The beach was stunningly amazing with clear blue water and sugar sand. It is the best beach in the riviera maya in my opinion. We were upgraded to the honeymoon suite for our anniversary. ..that was greatly appreciated. The minibar had snacks, water, juice and beer (no liquor which is a minus). The canopy bed was very comfortable. The housekeeping was amazing! I was able to walk barefooted to the bathroom and not have to dust off my feet before getting back in bed. We enjoyed being in the mangroves. My husband loves animals. We also appreciated some nightly entertainment considering we had just left a resort that didn't have any. The spa.

Cons: Membership hustle. We just wanted to experience the resort without high sales presentations. Food was mediocre. Majority of vodka drinks were watered down in my opinion. I'm not a heavy drinker, after two drinks I'm done but I didn't feel any affects after drinking two drinks made with (skyy) vodka here. We caught on and started asking for other brands and additional shots. ...Also we realized it wasn't worth drinking from any other bar besides the bloved bar for premium and exclusive travelers.

10.0

Ted

Exceptional

young couple

11-10-2016

Great beach, great people, great...

Pros: Happy smiling Mayan faces willing to make our stay the best. Also like November = no mosquitos

Cons: European's smoke everywhere nearly all the time. From an American's viewpoint, way too much smoking.

10.0

Donna

Exceptional

young couple

11-09-2016

Heaven on earth

Pros: The resort is very clean staff is excellent! Loved my stay, definitely will be a return guest.

Cons:

10.0

Anonymous

Exceptional

young couple

11-05-2016

Exceptional

Pros:

Cons: WiFi could be better

10.0

Ruben

Exceptional

review category group of friends

11-04-2016

A resort I will always...

Pros: The staff ❤️️

Cons: That I had to leave 😂

8.8

Peter

Excellent

young couple

10-30-2016

Amazing hotel with lot of...

Pros: Food was amazing. There's not a lot of tourists. Beaches and the water are very clean as well. The design of the hotel is great, set in the middle of the jungle. Lovely raccoons everywhere. Staff is very friendly.

Cons: There's a lot of stupid rules! They'll force you out of the pool and the ocean if it looks like it might rain. Quickness of the service is quite a problem as well. Once we sat at dinner 2 hours basically just waiting for things to arrive. Our last day, we already checked out and wanted to keep some stuff in the locker at spa. There was nobody in and all of the lockers were empty but they've lied to us saying everything is full. Then when we approached them they said they don't provide service like that. Again very stupid. They just want to avoid responsibility so we had to keep our wallets, passports, camera, phones on the beach when there were 80 lockers available not 20 meters from us. You really should do these little things especially when it doesn't cost you anything. Another suggestion is not to put sugar in sushi rice. Fish is great but the reason why nobody eats it is you are not supposed to prepare rice like that. All in all we enjoyed our stay, just improve these little things and we'll be happy to come again.

9.6

Gary

Exceptional

young couple

10-18-2016

Exceptional

Pros: very nice hotel resort good staff looking forward to another trip

Cons:

8.3

Donald

Very Good

young couple

10-14-2016

Will be returning, can't beat...

Pros: Many choices for eating. Everyone is super friendly. Beautiful grounds and will maintained!

Cons: Could of used more activities around the pool area and some music!

10.0

Desislava

Exceptional

young couple

10-13-2016

Fabulous hotel for your dream...

Pros: Amazing hotel located just by the ocean. Beautiful gardens with local plants and animals - it makes you feel like you live in the jungle! One of the best beaches in the area, pools and Jacuzzi are cleaned every night. Staff is very smiling and helpful. Food is amazing, great quality and variety, best all inclusive ever!

Cons: Maybe people at the front desk could be a little bit more involved. Our flight got cancelled and we needed some assistance arranging an extra night at the property or help to call our local agent but the front desk staff wasn't very responsive.

10.0

Elżbieta

Exceptional

review category group of friends

10-10-2016

Exceptional

Pros: Delicious food, hotel service at the highest level, everything perfectly

Cons:

Showing reviews 1 - 5 of 50