This contemporary, all-inclusive resort features spacious guest rooms with modern decor, a variety of dining options, a luxurious spa and unique rooftop swimming pools. Don't want to get out of the pool? Then this is your place, as the property features three swim-up bars.
Meets AAA guest room security requirements. Smoke free premises. 287 units. 14 stories, interior corridors.
sauna, hot tub, steamroom, recreation programs, kids club, game room, exercise room, spa.
valet laundry, airport transportation, room service, child care.
cancellation fee imposed.
OVERALL GUEST SCORE
Based on Ratings from 22 guests
Showing reviews 1 - 5 of 8
Pros: It was very romantic ... Food was good... But was wanting more Mexican food
Cons: The rooms are a Lil pricey
Verified Hotel Guest
Traveling as Couple
Pros: Palace Resorts are always an enjoyable experience
Cons: False advertising about amenities and all inclusive package. Credits at the hotel is a scam. Horrible service by some of the staff.
Verified Hotel Guest
Pros: Everything, will go to the same hotel when I go back.
Cons: Nothing liked everything
family with older children
Pros: Activities for adults and children
Cons: Room service food was always over cooked or cold upon delivery very small portions
family with young children
Pros: Food is good but restaurant is not opened until 6pm, not so good for uswho brought young kid who goes to bed at 730pm.
Cons: No sound proofing ever! So noisy down the hall way and from yourneighbors. The door is a joke! If you leave the door behind withoutclose it properly, it bangs like crazy by itself! So you hear the doorbanging throughout the night! Sometimes it's so loud that woke usup, no to say our 7 month old, who was shocked to cry several times atnight. Will not stay here in the future.
Pros: Great location and credits allowed for upgrades and spa treatments
Cons: Lack of shuttle to sun palace or moon palace to allow for dinner.
Something other than buffet or bar grill for lunch.
Only could use 300 of 1500 on dos treatments and tours were not every day
Pros: There is not one thing to criticize. The staff, waiters, everyone were most gracious. We enjoyed ourselves for the 5 days we were there and will come again.