Gran Caribe Real Hotel

AAA Inspector Rating
8.7
Excellent
867 Guest Ratings
Blvd Kukulcan KM 11.5, Zona Hotelera
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AAA Inspector Notes
This all-inclusive property is a family spring break favorite for its wide beach, gentle leeward surf and large kids club with a mini splash park and waterslides. Smoke free premises. 470 units. 2-6 stories, interior/exterior corridors. Bath: shower only. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Oceanfront. Windward side of Cancun Island. Blvd Kukulcan KM 11.5, Zona Hotelera.
Pool
heated outdoor.
Parking
on-site and valet.
Dining & Entertainment
8 restaurants, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, fishing, scuba diving, snorkeling, miniature golf, recreation programs, kids club, bicycles, playground, game room, exercise room, massage.
Guest Services
valet laundry, rental car service, airport transportation, room service, child care.
Terms
3 day cancellation notice.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 867 guests
Showing reviews 1 - 5 of 50
9.2
Grace
Wonderful
review category group of friends
09-29-2016
Pros: The property is older but very well maintained and the staff go above and beyond to make your stay pleasurable. "Big Mac", server on the beach is AWESOME!!! and his "assistant" Violetta is very nice. Felippe in the 6th Floor Lounge, Concepcion in the 24-hour snack area, Caroline at the Italian Restaurant, Violetta the bartender, Fily, waiter in the Italian Restaurant, Erikka in housekeeping and Gabriela, concierge were so very nice to my friends and me. Food is very good (from poblano shrimp soup to filet mignon, and an abundance of fresh fruits, cheeses, shrimp all included in the All-Inclusive rate); no complaints as there were plenty of options and the two specialty restaurants (Italian and Mexican) were so good that we had dinner at each twice for our week stay. In addition, the liquor and beer selections were above normal for an All-Inclusive. Can't wait to go back!
Cons: The lobby is way too hot!!! This is where the entertainment is nightly as well as the main bar in the evenings. I would suggest inquiring with "Big Ass" Fan company to purchase some of their commercial ceiling fans to move the air through. The airport in Punta Cana has them (which is an open air airport) and they are wonderful. The beds could have been more comfortable but it seems every time I travel to Mexico the beds are not as comfortable as they could be.
10.0
Abel
Exceptional
young couple
09-29-2016
Pros: All was great
Cons: Time went too fast
10.0
Rajendran
Exceptional
young couple
09-28-2016
Pros: The room itself had a great view, worth the price. Lots of options to eat, snack. Pool was awesome so was the beach. Very friendly staff
Cons: nothing that i could think of
5.8
S
Okay
young couple
09-26-2016
Pros: Food is okay, nice variety. Great beach!
Cons: Gesus did our check in, tried to sell us an upgrade since we had booked a "standard" room. Our view: a standard room at a 5* hotel should be good enough since we weren't planning on staying in the room anyway. What we got then was a room which probably hadn't been cleaned in months!! (flowers for deco completely dried out, bedhead incredibly dirty, and dirty bedsheets). As if they were still trying to push us for an upgrade. We immediately asked for another room (a lady this time). The second room was a whole lot better although this time we had trouble with the airco not working, maintenance came and checked but couldn't get it to work at full speed. Drinks were watered down a lot!! Food was of average quality. Lobby was too hot, and there were cockroaches in the lobby bar. Overall, this hotel is overpriced for the service / quality it offers.
10.0
Karin
Exceptional
young couple
09-26-2016
Pros: a great hotel, full of stuff to enjoy, including great food!
Cons: was a it expensive comparing to other hotels in the area.
Showing reviews 1 - 5 of 50