Hyatt Zilara Cancun

AAA Inspector Rating
8.7
Wonderful
559 Guest Ratings
Blvd Kukulcan KM 11.5, Zona Hotelera
Cancun, QR 77513- Map It
Members save 10% and earn Hyatt Gold Passport® points when booking AAA rates!
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AAA Inspector Notes
Upscale and adult-oriented, this all-inclusive resort offers many dining options and a well-appointed spa. Enjoy the brand-new fitness center and a lap pool that has an incredible lagoon view. Smoke free premises. 307 units. 8 stories, interior/exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Across from lagoon. Blvd Kukulcan KM 11.5, Zona Hotelera 77513 (Blvd Kukulkan KM 11.5, Zona Hotelera).
AAA Benefit
Members save 10% and earn Hyatt Gold Passport® points when booking AAA rates!
Pool
heated outdoor.
Parking
on-site and valet.
Dining & Entertainment
6 restaurants, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, high-speed Internet, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, fishing, scuba diving, snorkeling, recreation programs, bicycles, game room, exercise room, spa.
Guest Services
valet laundry, airport transportation, room service.

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 559 guests
Showing reviews 1 - 5 of 50
10.0
Faith
Exceptional
young couple
09-29-2016
Pros: Best resort we have ever been to!
Cons:
7.9
Losim
Good
young couple
09-29-2016
Pros: My boyfriend and I stayed at the Hyatt Zilara from 09/19/2016 to 09/23/2016. It was a romantic getaway.First, the hotel is beautiful and the staff is super nice. From the front desk all the way to the cleaning staff, everyone was welcoming, kind, and helpful. This hotel has all the rooms facing the ocean so there's not one "bad room" on the premises in my opinion. We stayed in a premium jr suite room which was spacious and well appointed. Since it was a a premium suite, we had a larger balcony and had a private cabana reserved for us on the beach which was nice. The photos the hotel shows of their property and rooms are accurate. The beach was breathtaking and waking up to that view is something anyone could not get sick of. The water was a beautiful green and blue...I was in awe of it.Okay let's get into why i'm giving this hotel 3 stars out of 5. Once again, its a beautiful location but the food was not good or should I say could have been better. I know a lot of people think of an all inclusive resort and don't think the food should be that great but that's not the case. I've stayed at other all inclusive locations where the food is excellent!Me and my boyfriend ate at Spice most of the time because it was buffet style. Pelicanos was not good at all. Asiana was good and Le Maria wasn't as good as it could have been. We were eligible to eat at the chef's plate since we had a premium room but it was booked the whole time we were there. There was no reservation we could get. We ended up eating off the property twice for dinner because we just wanted some better tasting food that wasn't being massed produced without any thought to taste. Limoncello's which is right across the street was great, maybe Hyatt Zilara can hire their chef and get things going over there.
Cons:
9.2
Alaa
Wonderful
solo traveller
09-22-2016
Pros: locationroom service was amazing twice a day stuff
Cons: room acmini bar need more options accept the liquor was goodthe food was not really goodone bar only in the swimming pool and it is close at 6 pmnot allowed to smoke my n the balcony
9.6
Mark
Exceptional
mature couple
09-20-2016
Pros: All Staff/crew is cool and friendly
Cons:
10.0
Gino
Exceptional
young couple
09-18-2016
Pros: The services was outstanding, every employee was friendly and helpful, the food and drink services was amazing. We had a swim up king suite and the room was just fantastic, they decorated the room for my girlfriend as it was her birthday, she was very surprised when she walked into the room. The hotel is also very centrally located to the clubs, malls and other attractions.
Cons: They could have responded to emails better, we had a hard time confirming our booking before we arrived, but everything was in order it would have been more comforting if we could have received an email response though.
Showing reviews 1 - 5 of 50