Hyatt Zilara Cancun

AAA Inspector Rating
8.7
Wonderful
768 Guest Ratings
Blvd Kukulcan KM 11.5, Zona Hotelera
Cancun, QR 77513- Map It
Members save 10% or more and earn World of Hyatt points when booking AAA rates!
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AAA Inspector Rating Details (scale 1-5)
4.6
Overall
Room4.4
Bath4.5
Public Areas4.9
ARATED
AAA Inspector Notes
Upscale and adult-oriented, this all-inclusive resort offers many dining options and a well-appointed spa. Enjoy the brand-new fitness center and a lap pool that has an incredible lagoon view. Smoke free premises. 307 units. 8 stories, interior/exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. Across from lagoon. Blvd Kukulcan KM 11.5, Zona Hotelera 77513 (Blvd Kukulkan KM 11.5, Zona Hotelera).
AAA Benefit
Members save 10% or more and earn World of Hyatt points when booking AAA rates!
Pool
heated outdoor.
Parking
on-site and valet.
Dining & Entertainment
6 restaurants, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, scuba diving, snorkeling, recreation programs, bicycles, game room, exercise room, spa.
Guest Services
valet laundry, airport transportation, room service.
Terms
N, age restrictions may apply.

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 768 guests
Showing reviews 1 - 5 of 50
10.0
Gregory
Exceptional
young couple
05-24-2017
Pros: The location, staff, food, hotel, beach, pool!
Cons: Nothing!
10.0
Anonymous
Exceptional
review category group of friends
05-24-2017
Pros:
Cons: They didn't tell us there was construction under our room but other than that great
9.6
Ashley
Exceptional
young couple
05-21-2017
Pros: The staff are exceptional, and deliver truly excellent customer service, always with a smile. The pool is beautiful and spacious, plenty of cabanas and lounge chairs, and has gorgeous views of the ocean. The food is above average for an all inclusive, and there are dining options available any time of day. The room was lovely and clean, with a huge jacuzzi tub and a hammock on the ocean front balcony we really enjoyed.
Cons: On Tuesday's they reserve half Of the pool cabanas for a "pool party" and its $119 extra dollars to rent one for the day. Feels a bit like extortion after the price of the stay if you have no other option. Occasionally seating at the restaurants would be a bit odd, where they would seat you at a less than desirable table even when better ones for available. This could maybe be solved with reservations, although they will tell you reservations aren't necessary for most restaurants.
10.0
Molly
Exceptional
review category group of friends
05-10-2017
Pros: Rooms were sparkly clean! Food was was amazing. Staff was beyond spectacular!!! The weather was beautiful. All and all it was a really nice vacation.
Cons: A lot of the shows/events ended by 10 and bars closed by midnight. Needed more flowers through out pool area.
9.2
Anonymous
Wonderful
review category group of friends
05-08-2017
Pros: Food excellent staff friendly happy
Cons: AC did not work in room got warm at night
Showing reviews 1 - 5 of 50