Live Aqua Cancun

8.7
Wonderful
330 Guest Ratings
Blvd Kukulcan KM 12.5, Zona Hotelera
Cancun, QR 77500- Map It
Photos
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AAA Inspector Notes
The aroma, a secret blend with a hint of mint, immediately soothes you upon entering this resort. Rooms have a modern Zen feel thanks to a blue-green color scheme and ceramic and glass tiles. Each guest room has a balcony with views of the water. Did not meet all AAA rating requirements for locking devices in some guest rooms at time of last evaluation on 02/25/2015. Facilities, services, and décor characterize an upscale property.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Contemporary Resort Hotel
Location
Oceanfront. Windward side of Cancun Island. Blvd Kukulcan KM 12.5, Zona Hotelera 77500 (Blvd Kukulcan KM 12.5, Zona Hotelera).
Terms
3 day cancellation notice.

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 330 guests
Showing reviews 1 - 5 of 50
10.0
Diana
Exceptional
young couple
09-26-2016
Pros: It is a great hotel with many options to eat and drink, it has a great location (in front of La Isla shopping center and very near to Kukulcan mall)
Cons:
8.8
Ingrid
Excellent
young couple
09-20-2016
Pros:
Cons: The lady at the check in told me that my reservation cost me $... And then at the end of the stay they charged me like $300 dollars more because she had made a mistake when calculating. That was one thing we didn't like at all. Also, it was my boyfriend's birthday and they knew it, but they didn't do nothing special for him. I personally had to request a cake with a candle to celebrate and sing the happy bday!
9.6
Kevin
Exceptional
solo traveller
09-12-2016
Pros: I liked the grounds...
Cons:
10.0
Denard
Exceptional
review category group of friends
09-09-2016
Pros: Excellent service and experience! From the moment we checked-in, thewhole Live Aqua experience was amazing. Before I go into any detail, Iwant to call out specific individuals who made the whole stay incrediblefor 10 guys celebrating a Bachelor party (there were many others thatwere great but these stood out): Samara - Check-In Eduardo - ActivitesCoordinator Erick - Cabana/Poolside Server Manuel - Pool ClubBartender Leonardo and Javier - Spa/Cabana Coordinators The GuyTeaching Xylophones/Guitars/Bongos (unfortunately do notremember his name) -- Kept us entertained and helped us enjoy ourRendition of tequila!These people helped us ensure we enjoyed our experience, from being patient in helping us upgrade our room, providing any drinks we requested (from waters to alcohol) or getting change for our large bills, to helping us figure out the nightlife options for the night, these individuals were amazing to say the least.We were blessed/lucky to be upgraded to the Presidential Suite (7001) which was incredible and spacious (See attached photos of our View). Being it was a Bachelor party, we wanted to ensure we were nearby to each other, but by putting us in the Suite, it made the whole experience so much better! Speakers inside and outside the suite, a jacuzzi on the balcony, a view to die for, a living area for us to hangout PLUS the guarantee of 2 cabanas of our choice each day, definitely made the whole stay unforgettable. We are still texting each other about how great the place was.In addition, the FOOD was great! I highly recommend the outside grill as the chicken is delicious. The ceviche and tostadas at Sea Corner by the Pool Bar are also really good and has a great view. The Habanero Cream Soup at MB is also delicious. With this place being ALL-INCLUSIVE, you would think the quality would diminish BUT not with this place. Even the Room Service Burger was amazing!
Cons: Nothing Major. One thing that would be nice would be for the atm in theResort to give out us dollars instead of having to walk across thestreet to the mall, but no big deal. One other wish would be for themusic at the Pool Club to be a little louder so that those in the Poolcan enjoy the water and music, minor detail, but nothing crazy. I'msure there's some people who preferred the music to be lower, butfor us guys, we would've loved a little more life! But all in all,nothing really that I didn't like.
10.0
Tom
Exceptional
young couple
09-08-2016
Pros: Excellent service
Cons: Pace of dinner
Showing reviews 1 - 5 of 50