A spacious, luxurious lobby and a large oceanfront pool area complement the stylish rooms at this resort hotel.
Smoke free premises. 450 units. 6 stories, interior corridors. Accessibility (Call).
valet laundry, boarding pass kiosk, room service, child care.
Terms
check-in 4 pm.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 346 guests
Showing reviews 1 - 5 of 50
9.6
Cynthia
Exceptional
review category group of friends
08-27-2016
Pros: The staff were lovely. One of the waiters on the beach (Pablo) was especially nice and made us feel very welcoming.
The door men (sorry I can't remember their names) were lovely too.
Cons:
9.2
Pierre247
Wonderful
young couple
08-25-2016
Pros: Amazing staff, great location.
Cons: We got upgraded to a room with an obstructed view.
8.3
Thomas
Very Good
solo traveller
08-21-2016
Pros: Nice location
Cons: Although I booked and paid for a room with an ocean view the room allocated was not plus it was located next to the ice machine, so there was significant notice coming from the corridor.
10.0
Jose
Exceptional
young couple
08-07-2016
Pros: Me and my husband went for our 10 year anniversary we loved staying here. The beds are so clean so comfy the hotel is so pretty the beach is right outside we got in the pool everynight. I loved it! Oh and the restaraunts inside the hotel are so yummy as well we went to all 4.The live music in the bar area was really nice too and all the staff working here. The guy that attended us i beleive his name was antonio. Super muchacho! We loved our stay at Marriott Casa Magna!
Cons:
10.0
Valery
Exceptional
young couple
07-21-2016
Pros: Best place for a perfect honeymoon
Cons: When leaving we received the bill with an amount we didn't actually spend, but then the staff double checked the information and we paid the right amount
9.6
Reuben
Exceptional
young couple
07-18-2016
Pros: It was an excellent place to base a week long adventure in Cancun out of!The staff was very helpful and went out of there way to accommodate us on several occasions.
Cons:
10.0
Katie
Exceptional
review category group of friends
07-10-2016
Pros: Amazing location. Beautiful, clean rooms. Very friendly staff and amazing food. Expensive but worth it!
Cons:
10.0
Vacaygirl
Exceptional
young couple
07-07-2016
Pros: The hotel grounds are well kept, the pool is clean, the staff is exceptionally attentive, room service is quick and reliable and the housekeeping men and women do an incredible job cleaning rooms in the mornings and providing fresh linens and turn down service in the evenings.
Cons: Take down that darn pool volleyball net !!!
10.0
Lourdes
Exceptional
family with older children
06-28-2016
Pros: The hotel was beautiful! Right on the beach. Staff friendly, room comfy, fabulous views- very professional and courteous staff
Cons: Pillows were pretty flat but beds were very comfy
10.0
Esten
Exceptional
mature couple
06-16-2016
Pros: Great breakfast, great place and great people.
Cons:
7.9
Dalin
Good
family with older children
06-14-2016
Pros:
Cons: the rug in the room smelled mildewy.
10.0
Jessica
Exceptional
young couple
06-09-2016
Pros: Excellent service by all members of staff, excellent standard of care, cleanliness, and extremely comfy beds! And the coconut sweets they leave in the room are so delicious!
Cons: It's a shame there was nowhere Mexican to eat within the hotel as that would have made it perfect.
8.8
Ramirez
Excellent
family with young children
06-09-2016
Pros: I am always hesitant about traveling because I feel so uncomfortable when I don't sleep in my own bed, but I was so comfortable, I didn't want to leave, excellent hotel.
Cons: The hotel was so far away from the downtown, I didn't check on the map, I thought I was going to be able to walk to the clubs.
8.3
Mac
Very Good
solo traveller
06-03-2016
Pros: Nice view of the Ocean. Helpful staff.
Cons: No complaints
10.0
Daniel
Exceptional
family with young children
06-01-2016
Pros: Second time In Cancun and Casa Magna was great, the room was very clean, everyone at the front desk was very helpful including Anabel, always with a smile. The food was outstanding in all restaurants. Even the pizza is a great bang for the buck. I strongly recommend this hotel I be back next year
Cons: firts day we arrive couple of adults were very drunk and obscene, but good thing they left next day we didn't see them for the rest of the week
10.0
Jennifer
Exceptional
solo traveller
05-26-2016
Pros: Customer service was excellent! My stay was very enjoyable!
Cons:
9.2
R
Wonderful
mature couple
05-23-2016
Pros: Very nice hotel, with a good room. Nice view on the sea and good facilities both in the room and in the hotel in general.
Cons: The balcony did not get cleaned regularly, which was actually required.
9.2
Gabriel
Wonderful
family with older children
05-22-2016
Pros:
Cons: Nothing was included and prices were a bit pricey
6.7
Nadeem
Pleasant
mature couple
05-17-2016
Pros: Location and friendly staff
Cons: The door lock was not working, the room was not properly cleaned, rundown facility for money paid.
6.7
Penelope
Pleasant
solo traveller
05-08-2016
Pros: The food was good. The view was very nice.
Some of the hotel staff were friendly and helpful.
Cons: Some hotel staff needed a bit more training with understanding and speaking English. Especially greeting guests over the phone.
Always speaking Spanish as the hotel operator. Room no. should incl American/Engl
9.6
Emily
Exceptional
review category group of friends
05-04-2016
Pros: Breakfast was amazing. Beach was beautiful. Room was perfect. Staff were so friendly and helpful...especially Diego!
Enjoyed our stay :)
Cons:
10.0
Deidre
Exceptional
mature couple
05-03-2016
Pros: - Friendliness and helpfulness of staff.
- Extra touch from cleaning staff when they noticed it was our anniversary.
- Awesome views
Cons: Marble flooring outside entrance after it rained was super slick. I slipped and fell. Balcony was also very slippery after the rain, a mat outside door on balcony would have been nice.
9.2
Simon
Wonderful
review category group of friends
05-03-2016
Pros: Attentive staff and tour agent.
Excellent pool, spa and gym facilities.
Clean, comfortable room.
Beautiful beachfront location.
On-site quality restaurants and cafe.
Local bus frequently departs along hotel strip just out the front.
Cons: No included breakfast.
No free wifi in room.
Not particularly cheap, but comparable with area.
10.0
Joel
Exceptional
Traveling as Couple
05-01-2016
Pros: Great food at the restaurants. Incredible staff.
Cons: No. We liked e erything
6.3
Dperrotta
Pleasant
family with young children
04-27-2016
Pros: Confortable and structure
Cons: Service. Forgot to clean my room one day and made a mistake with my bed option.
9.6
Ana
Exceptional
mature couple
04-14-2016
Pros:
Cons: COKTAIL PRICES
10.0
Holly
Exceptional
family with young children
04-05-2016
Pros: We had a fantastic trip at Casa Magna - great service, excellent facilities, incredibly comfortable beds, friendly staff, beautiful pool, easy beach access and just overall magical experience.
Cons: I'd recommend going as a Marriott rewards member to take full advantage of the perks.
6.0
Josephine
Pleasant
review category group of friends
04-05-2016
Pros: Views
Cons: Expensive Wifi fee
10.0
Richard
Exceptional
family with older children
04-03-2016
Pros: Location, food, beach and staff were great!
Cons:
9.2
Lisa
Wonderful
family with young children
03-30-2016
Pros: The breakfast everyday was delicious
Cons: The competition for the chairs and the umbrellas
6.3
Michaela
Pleasant
family with young children
03-27-2016
Pros: Great location, comfortable rooms.
Cons: Concierge at check-in was very rude. No effort was made for an early check-in or late check-out although a request had been made prior to the visit. In this day and age to pay for wifi at a hotel of this category is outrageous - I can get free wifi when I buy a $4 coffee at a coffee chain but not when I pay $400 for a room per night - no logic.
10.0
Edward
Exceptional
mature couple
03-15-2016
Pros: Beautiful and elegant, location is perfect, staff is extremely professional and hard-working. A++++++
Cons: Only complaint relates to tech issues in area-not related to hotel at all
8.0
Eric
Very Good
Solo Traveler
03-12-2016
Pros: The treatment from the Staff at reception. I was treated as a VIP without really asking for any type of special treatment. I also liked the Mikado Restuarant - the sushi was good and the staff was quite responsive to my needs.
Cons: The slow check-in process and disorganization involved in the process. There was bedbugs or the like that were in my bedding. I alerted the staff on check-out but didn't feel that anyone was going to attend to the problem.
10.0
Susan
Exceptional
mature couple
03-04-2016
Pros: Everything was wonderful, especially the employees who, without fail, always greeted us with a smile and helpful attitude.
Cons:
9.6
Tazsoccer
Exceptional
young couple
02-27-2016
Pros: The hotel staff made our whole experience unique. We were worried about the Zika Virus as my wife was pregnant while we were there. We found mosquitos in our balcony, so we contacted the people at the front desk and they sent people right away to spray the whole room and hallways. Nohemi at the front desk was super nice and accommodating always.
Cons: The only thing I did not like was the fact on our last night there, they staff decided not to change our towels anymore and the next day they were a little pushy to get us out of there. Other than that my stay was great
10.0
Jess
Exceptional
mature couple
02-25-2016
Pros: The hotel ambience is perfect and perfect location
Cons: I booked a room with ocean view and did not get it. You need to come out into the gardens to see the water. Not what I expected as a view
8.0
Verified Hotel Guest
Very Good
Group Traveler
02-22-2016
Pros: Upon arrival to the time of my departure I felt welcomed. From the individuals at the from desk who checked me in to hotel employee who was amazing at letting me know the best spots.
Cons: The internet was not free in the room, so I had to come to lobby to reach friends at other hotels to know where to meet them.
8.3
Ian
Very Good
mature couple
02-09-2016
Pros: Very nice hotel with nice clean and comfortable rooms.
Cons: The price of food seemed a little too expensive.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
02-03-2016
Pros: Location of the hotel was great at the Southern end of the hotel strip about 20-25 minutes from the airport.
Cons: There is a charge for use of wifi internet in the rooms. Free wifi is available in public areas of hotel though.
7.9
Marc
Good
young couple
01-31-2016
Pros: Great Service and Staff
Cons: Free wifi only in Lobby
4.6
Chuanwei
Disappointing
mature couple
01-31-2016
Pros: The beach front location.
Cons: We booked this hotel because of the good reviews and it has a shuttle bus service. We didn't know the service is only offered if the booking is made over 24 hours. Due to the snow storm in East Coast. We decided to fly out 1 day before our planed date. So we booked this hotel within 24 hours. Our flight arrived midnight. The shuttle bus driver refused to pick us up even though we offered to pay because our name is not on his pick up list. We waited 1.5 hours at the airport for a taxi. Arrived at the hotel 2 am. The person at front desk is not very friendly. The room is ok and the mattress is worn out. However, the beach front location is unbeatable. Our one week vacation would have been a great start if the shuttle bus situation was different.
9.6
Tia
Exceptional
mature couple
01-15-2016
Pros: Beautiful hotel on a lovely stretch of beach, built in traditional style (perfect when you don't like your surroundings to be all modern and white), wonderful and helpful staff, spacious rooms (worth paying for ocean view), great pool bar and restaurant, never felt crowded. Didn't try the main restaurants but the pizzas were delicious. Fred's Seafood restaurant just across the road is lovely and there is also a supermarket nearby. Local buses run every couple of minutes and are really cheap.
Cons: Just a minor thing - despite asking for normal coffee in the room housekeeping kept leaving just 1 normal and 1 decaf - ended up buying a jar of coffee so we wouldn't have to fight over it!
10.0
Christian
Exceptional
young couple
01-10-2016
Pros: Everything.
Cons: Nothing to complain about at all
7.1
Anonymous
Good
young couple
01-07-2016
Pros: The service is good.
Cons: I booked the ocean view room for 4 nights, the room is too small and like a 4 star hotel, and the ocean view, just own a small part of the sea. The wifi is slow too.
10.0
Michael
Exceptional
family with older children
01-07-2016
Pros: Loved everything about this hotel - we were treated to an amazing vacation from start to finish.
Cons:
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
12-23-2015
Pros: Cheap price and prime location at the beach
Cons: Internet was not free in the room as the reservation said. Business services or computer use was expensive. Staff only do good excellent job when tipping. ATM machines was broken. Did not have choice of room type.
Pros: Great looking hotel with nice private beach. Staff was nice and friendly. Not very crowded in mid December and very good value for money. We enjoyed all the meals we had at the hotel.
Cons: Room had a funny smell and was a bit noisy due to renovation work being carried out at the nearby jw Marriott
10.0
Weston
Exceptional
mature couple
12-14-2015
Pros: I have stayed at a couple different Hotels in Cancun and I love the Atmosphere of this Hotel. Not a party place!!!
Cons:
10.0
Christian
Exceptional
young couple
11-26-2015
Pros: The hospitality was so warm and friendly. It felt like a second home only you didn't have to lift a finger. Not only that, they had surprised my room with complementary champagne and strawberries for my anniversary. The most important thing that stood out for me was respect for my partner and I. As two females in a relationship, we were still treated with the up most respect and no different from anyone else. Thank you.
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