Marriott CasaMagna Cancun Resort

AAA Inspector Rating

8.7

Excellent

344 Guest Ratings

Blvd Kukulcan, Retorno Chac L-41

Cancún, QR 77500- Map It

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AAA Inspector Rating Details (scale 1-5)

3.9

Overall

Room3.6

Bath3.9

Public Areas4.3

AAA Inspector Notes

Inspector Pick (Value): I stayed here with my family and we all loved it. The prices were reasonable and they offer many restaurants, a great location and an excellent beach.

A spacious, luxurious lobby and a large oceanfront pool area complement the stylish rooms at this resort hotel. Rooms feature newly renovated bathrooms and excellent bedding. Smoke free premises. 450 units. 6 stories, interior corridors. Bath: shower only. Accessibility (Call).

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Amenities & Services

WiFi

Swimming Pool

Pets Allowed

Fitness Center

ECO Friendly

Electric Charging

Accessible

Business Center

Type

Resort Hotel

Location

Oceanfront. Blvd Kukulcan KM 16; windward side of Cancun Island. Blvd Kukulcan, Retorno Chac L-41 77500 (Blvd Kukulcan, Retorno Chac L-41).

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Pool

heated outdoor.

Dining & Entertainment

6 restaurants, also, La Capilla Argentina, Mikado, see separate listings, full bar, entertainment.

Business Services

Available on premises

Room Amenities

refrigerators, coffeemakers, pay movies, wireless Internet (fee), safes. Some: high-speed Internet (fee).

Sports & Recreation

sauna, hot tub, scuba diving, snorkeling, tennis, recreation programs, kids club, playground, exercise room, massage.

Guest Services

valet laundry, boarding pass kiosk, room service, child care.

Guest Ratings

OVERALL GUEST SCORE

Excellent

Based on Ratings from 344 guests

Showing reviews 1 - 5 of 50

9.0

Verified Hotel Guest

Wonderful

Traveling as Couple

09-22-2017

Pros: Great staff! Great restaurants! Great facilities!

Cons: The rooms are a beat old, although their maintenance is very good. The pool has a ledger that hides the beach.

6.0

Alison

Pleasant

09-22-2017

Pros: J

Cons: The staff were very courteous. My main complaint was my room wasn't cleaned once during my 2 night stay.gpod food selections,however,taste just ok.hot tub needs updating.nees activities.no water aerobics.can take quick bus ride to shopping.not much outsi

10.0

Juan

Exceptional

Traveling as Couple

09-22-2017

Pros: location, structure, client services, restaurants

Cons: bed was noisy, possibly old

9.0

Verified Hotel Guest

Wonderful

Traveling as Couple

09-22-2017

Pros: Cheap price and prime location at the beach

Cons: Internet was not free in the room as the reservation said. Business services or computer use was expensive. Staff only do good excellent job when tipping. ATM machines was broken. Did not have choice of room type.

9.0

Verified Hotel Guest

Wonderful

Traveling as Couple

09-22-2017

Pros: Guest services available

Cons: None, excellent in all regards

10.0

Joel

Exceptional

Traveling as Couple

09-22-2017

Pros: Great food at the restaurants. Incredible staff.

Cons: No. We liked e erything

7.0

Ramin

Good

Group Traveler

09-22-2017

Pros: The Food in the hotel was very good, did not get anything we did not like.

Cons: Got skin infection from the hotel pool/Jacuzzi. which made a trip disappointing. That is the last thing you want form a 4 star hotel. Location of hotel is bit far from the downtown. Both my and my friend got it.

10.0

Charles

Exceptional

Traveling as Couple

09-22-2017

Pros: staff clean room great food could not be more pleased this hotel had the charm of mexico .

Cons: no

9.0

Verified Hotel Guest

Wonderful

Traveling as Couple

09-22-2017

Pros: There were a number of restaurants on site so that we could relax and not have to worry about leaving the property to eat if we didn't want to.

Cons: The room was not ready at check-in time. It was a minor hassle.

7.0

Verified Hotel Guest

Good

Traveling as Couple

09-22-2017

Pros: The service and staff was amazing!!!

Cons: The room smelt like mold and was out dated kinda gross.

10.0

Joel

Exceptional

Family with Young Children

09-22-2017

Pros: We loved everything about this hotel. Service was excellent, everyone did their best to make our stay better.

Cons:

8.0

Verified Hotel Guest

Very Good

Family with Young Children

09-22-2017

Pros: Clean and Calm

Cons:

10.0

Verified Hotel Guest

Exceptional

Traveling as Couple

09-22-2017

Pros:

Cons: No

8.8

Lorenzo

Excellent

solo traveller

09-04-2017

Fabulous

Pros: Excellent location, nice beach, very friendly staff, very comfortable and clean room.

Cons: Food in the three restaurants(Argentine Steak House, Japanese, Thai) was average. Buffet breakfast was less than average. Beach could have been cleaner.

10.0

Mic

Exceptional

review category group of friends

08-26-2017

our cancun stay was fabulous

Pros: a wonderful hotel. great service. great location

Cons:

5.0

Stefano

Fair

review category group of friends

08-23-2017

Passable

Pros: The facilities at the beach

Cons: The room was smelling bad. It was a mildew smelling due to the humidity in the room.

10.0

Thoj_yaaj

Exceptional

young couple

08-06-2017

A great experience!

Pros: Staff was extra friendly and they helped us with everything that we needed. It was truly a great experience with them. We went on an excursion, scuba diving, and the wife touched something which gave her a bump and started itching - we let the front desk know and they sent up their medical personnels to take care of us.

Cons: We asked for bath robes twice but didn't get any. They told us they would bring it but never did but that didn't stop us form enjoying their other services.

10.0

Herman

Exceptional

young couple

07-28-2017

A true vacation

Pros: The property was in a wonderful location, not to from shopping but away from the night life. Peaceful and relaxing to the up most. Will stay again upon returning.

Cons:

10.0

Lucia

Exceptional

young couple

07-25-2017

Cancun Trip 2017!

Pros: The hotel, the beach and the service was all 5 stars excellent!! They took real good care of us during our stay. The beach was spectacular! We will be coming back here again!

Cons:

8.3

Alexander

Very Good

family with young children

06-26-2017

Very good

Pros: Amazing beache service.

Cons: No fridge in the room.

7.5

Kate

Good

young couple

06-13-2017

Nice but pricey

Pros: The hotel is beautiful and the grounds are kept immaculately. The service staff are lovely. There are plenty of dining options and a small shop with all the essentials. There is also an ATM and a place where you can pop online and print out boarding passes for your flights which was very handy. There is also a pharmacy across the road from the hotel which was handy and a fully stocked mini bar in your room. The bathroom was very spacious with a separate toilet and a large shower. Plenty of towels and toiletries which smelled divine! Our room had a lovely balcony and view of the beach right in front of us and it was stunning. There is a large pool area and towels are supplied at the pool. There are plenty of sun lounges and shaded spots on the beach to relax.

Cons: The hotel is not all inclusive, however the price is very much the same as an all inclusive so you would probably get better value that way we discovered later. Our room had two double beds and they were tiny! Lucky they had two as my husband and i had to sleep in separate beds for our stay, for fear of someone landing on the floor in the middle of the night. The hotel is really beautiful so you don't spend a lot of time in your room so overall that wasn't too bad, but not the most romantic way to spend a night. If you can, pick a room with at least a king size bed. When we queried the beds we were told there was nothing else available, so it pays to check when booking!

10.0

Bassam

Exceptional

young couple

06-12-2017

Exceptional

Pros: I love it

Cons: Nothing it's perfect

8.8

Samantha

Excellent

young couple

05-26-2017

Beautiful beaches, comfy rooms, great...

Pros: Beaches were amazing, rooms were comfortable

Cons:

10.0

Felicity

Exceptional

young couple

05-16-2017

Would recommend this hotel!

Pros: The bed is really comfy. The view is lovely. The staff are so helpful and friendly. We loved the towel animals. They decorated the bed for our honeymoon and gave us champagne and chocolate strawberries. Was a lovely surprise.

Cons: They took our towel animals before the end of our stay. We were collecting them.

6.3

Ursula

Pleasant

family with young children

04-27-2017

outdated rooms, very good breakfast...

Pros: Staff was very lovely. Location on the beach is also very nice. Breakfast was really nice - we ate though very early due to Jetlag. We had a huge balcony (sea view suite) towards the ocean. Very nice.

Cons: The whole Hotel is a Little outdated. The Price is too high for that. We stayed in a room with a sleeping sofa, which was rather uncomfortable and rather for 3 persons than for 4 persons suitable (or small children). The bathroom was very small and no separate toilet The room was painted, but you could see there were several layers...The house Needs some in depth renovation

10.0

Cheryl

Exceptional

family with young children

04-12-2017

Gorgeous Property!

Pros: Absolutely beautiful property. Friendly staff. The beach there is gorgeous. We would come home to the most elaborate towel animals on our bed made by our awesome cleaning person, Alfonso. The room was always spotless. They even provided turn down service with a little candy each evening, and we were just in a standard room. We have stayed in multiple properties in Cancun. This was our 4th trip here, and this was probably the nicest for the money spent. Loved it!

Cons: I really can't think of any negatives

9.6

Enrico

Exceptional

family with young children

04-11-2017

Exceptional

Pros: My kids loved the cafe / ice cream shop in the lobby. Staff were incredibly friendly. Terrific dinner at the Japanese restaurant on the property

Cons: Outdoor pool could be heated for the colder months.

10.0

Max

Exceptional

young couple

04-08-2017

Wonderful vacation at a beautiful...

Pros: Wonderful staff

Cons:

10.0

Lorelei

Exceptional

young couple

03-27-2017

Pure paradise!

Pros: The staff was excellent in all areas of the hotel! Beautiful resort and great location.

Cons: Refrigerator in room would have been nice

9.6

Doug

Exceptional

family with young children

03-27-2017

Great place to stay with...

Pros: Location, staff, restaurants were outstanding! Service was beyond expectation! What a relaxing getaway...

Cons: This was our second stay at CasaMagna... We booked this stay in early January but when we arrived did not receive the requested room or bed. This was disappointing as it was communicated three separate times. An uncomfortable exchange was necessary at the front desk at check in time, this so could have been avoided... A room change was needed to receive the king bed as requested. A refrigerator is in the room but it did not work at all. Following several requests for repair an additional fridge was delivered but not until days later. Again, this was disappointing as our previous stay was outstanding and exceeded out expectations. I would really like to know how we could truly secure the desired room and bed if we come back in the future... Thanks!

10.0

Fran

Exceptional

review category group of friends

03-25-2017

Love it, love it! I...

Pros: The services was five star. The location was excellent and the food was superb. It was beyond our expectations on all levels.

Cons: Nothing

9.6

Xueqiao

Exceptional

review category group of friends

03-25-2017

Lovely stay.

Pros: The staff were friendly and helpful. Great breakfast. Nice pool.

Cons: The neighborhood is the hotel zone, quite a lot of traffic but that's the same for almost any hotels in that area.

7.5

Lily

Good

review category group of friends

03-24-2017

Good

Pros: great location

Cons: poor interior, no free wifi.

10.0

Stephen

Exceptional

young couple

03-20-2017

The best value for a...

Pros: Everything was great, such a wonderful stay. Location is at the cleanest part of the beach, the pool and hottub are wonderful, the poolside bar is awesome, the restaurants are mostly very delicious, the staff very friendly, and the value for the property, especially when compared to rival hotels, is incredible. My companion and I even visited other hotels and even looked at their pools, restaurants, and rooms, and found that our hotel was not only the best one, but by far the best value. I truly think we got the best place in Cancun for the price, it was lively and comfortable and private, I definitely would recommend.

Cons: The breakfast buffet is not very good and the hours for the restaurants are a little weird, but those are the only things that we did not like.

9.2

Susan

Wonderful

young couple

03-17-2017

Would stay again, but only...

Pros: Beautiful room, comfortable beds. Everything was clean. Amazing view and sound of the beach from a beautiful large balcony.

Cons: Really disliked the huge spotlights on the beach in the evening and at night. Just aweful. It ruined any walk on the beach after dusk

10.0

Deborah

Exceptional

family with young children

03-14-2017

Fantastic hotel!

Pros: The location was perfect. Close enough to the action of the club/shopping zone, but relaxed and chill within the resort itself. There was a great combination of families, couples,friends, etc. staying there and everyone felt comfortable. Great resort!

Cons:

10.0

Irosha

Exceptional

young couple

03-12-2017

Exceptional

Pros: Staff, I was unwell during my holiday before I arrived to the hotel. But a Karen manager on duty and all bell staff looked after me well. Particularly bell staff Jesus. Also people checked in us and checked out I wish I remover their name.

Cons: Staff

10.0

Bryan

Exceptional

young couple

03-04-2017

Pay to play is the...

Pros: Friendly, helpful and excellent service from all staff positions!

Cons:

5.0

Juno2016

Fair

young couple

02-03-2017

Most horrible experience ever!

Pros: The facilities are 5 star standard. Nice service within the hotel. Location is good.

Cons: I had the most horrible experience ever in my entire life with the fishing activity offered by Aquaworld, booked through the vendor located by the swimming pool in CasaMagna Marriott Hotel Cancun!It was such a bumpy, sick and dangerous fishing trip: every tourists on the boat got sick and puked up; the wave was so big that 1 tourist nearly fell into the water, with sharks around; there was no alerting beforehand, and no life vest, or any safety or risk mitigation measures throughout the whole process!Afterwards, the Aquaworld even declined to cancel and refund the later scuba-diving activity.I am truly appalled and disappointed that Marriott would allow such an agent to sell their products to its guests within the hotel area, by the swimming pool and recommended by the concierge!I am still feeling the nausea both physically and mentally, and I seriously request Marriott should take immediate measures to make sure this is not going to happen to me and other Marriott guests ever again!!!Below are more details of the whole experience.On 28 Jan 2017, I booked a fishing tour from the vendor Aquaworld, which is selling the activity by the swimming pool in CasaMagna Marriott Hotel, where we are staying in Cancun. Bofore booking, I also checked with the concierge of the Marriott hotel, who confirmed that this is an official and trustable agency to book the tour. During our discussion with the Aquaworld agency, we specifically requested to select a non-windy day, because we cannot stand the seasickness, which will ruin the whole experience, and this is why the tour happened today, which is supposed to be a peaceful day, as advised by Aquaworld agency.However, on 31 Jan 2017, during the check-in process in the marina of Aquaworld, no staff ever mentioned or alerted that this was going to be a big wave day (maybe in their standard, this is only a regular day?)! We got onboard on 7:00 am, and in total there were 5 tourists and 3 crews onboard.

9.2

Farhad

Wonderful

young couple

01-21-2017

Superb

Pros: Location and staff

Cons: selection for food

9.2

Jacqueline

Wonderful

young couple

12-29-2016

So glad we stayed here

Pros: All the restaurants on sight were amazing and the staff and atmosphere was wonderful. It is right in the middle of the hotel zone and you can walk across the street to the gas stations. We walked to many other hotels including The Ritz and were not nearly as impressed as we were with CasaMagna.

Cons:

8.3

Kumar

Very Good

young couple

12-28-2016

Sun and Waves Cancun

Pros: The hotel is in excellent location and the room from the view from the room was awesome. The staff was friendly and supportive. The facilities were excellent. Spa service and the gym were superb.

Cons: The seafood representation in the restaurants were abysmal. It was disappointing to see the lack of good seafood selections.

10.0

Alexandru

Exceptional

family with young children

12-27-2016

For the price you pay...

Pros: Beach, location, amenities, food , jacuzzi, service, water, weather, staff, 24 Hour Store In the Lobby, basically everything.

Cons: What could be better? For me personally, I would have liked a more variety of European beer, specially Belgium strong beers, I can name a few, I found some Germans at the lobby bar but not at the beach site where you spend most of the time !

7.1

Bandar

Good

solo traveller

12-19-2016

Good

Pros: The ocean view

Cons: Expensive per night is 142 exclude breakfast. There is no free internet in the room.

10.0

Muhammed

Exceptional

young couple

12-19-2016

Highly recommended

Pros: Excellent will recommend highly. All staff from cleaning staff to manageress very helpful

Cons: Nil to dislike

7.5

Khunchanaporn

Good

solo traveller

12-14-2016

Good

Pros: House keeper alway have some surprise by make some doll in my room.

Cons: Alway disconnect to WIFI and cannot use refrigerator.

10.0

Hisham

Exceptional

family with young children

12-13-2016

Excellent hotel at Cancun

Pros: Breakfast was amazing, staff was very friendly, restaurants at the hotel were very good, especially Sasi (Thai). Lots of things to do within walking distance of the beach (parasailing, snorkeling etc.)

Cons: Room service was a little slow, swimming pool was small

6.7

Brent

Pleasant

solo traveller

12-11-2016

Ok, not outstanding

Pros: It was a big Marriot resort. So everything more or less worked

Cons: Beach was closed (red flags) all week, a bit of an overkill. Nice resturants but the food was mediocre. Far from everthing. You needed a taxi always

9.2

Fernando

Wonderful

young couple

10-26-2016

Superb

Pros: Pool

Cons:

10.0

Zoila

Exceptional

review category group of friends

10-15-2016

I had wonderful masajes

Pros: I had a wonderful time, the staff was amazing. Thanks

Cons:

Showing reviews 1 - 5 of 50