Moon Palace Golf & Spa Resort

AAA Inspector Rating
8.7
Carr Cancun-Chetumal KM 307
Cancun, QR 77500- Map It
Photos
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AAA Inspector Notes
This resort, the largest in Mexico, offers everything you could possibly desire for your dream vacation. The guest rooms are spacious, and the in-room hot tub is a special treat. In addition to an outstanding kids club, there's a large teen club with a huge variety of video and table games sure to please any 13- to 18-year-old. An exciting wave pool and a waterslide are two fun recreational additions that make this an ideal family vacation choice. 2304 units, some kitchens. 3 stories, interior/exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. Mex 307, 5 mi (8 km) s of Cancun International Airport. Carr Cancun-Chetumal KM 307 77500.
Eco Certification
EarthCheck certifies and manages ecological practices for hotels worldwide, providing data that details each property's strengths, as well as plans for improvement
Pool
outdoor, heated outdoor.
Parking
on-site and valet.
Dining & Entertainment
14 restaurants, full bar, nightclub, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, scuba diving, snorkeling, regulation golf, miniature golf, tennis, recreation programs, kids club, bicycles, playground, game room, trails, exercise room, spa.
Guest Services
valet laundry, airport transportation, room service, child care.
Terms
cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 46 guests
Showing reviews 1 - 5 of 29
7.1
Emma
Good
young couple
09-23-2016
Pros: Breakfast buffet is amazing, great that it opens at 6am for those who have planned early starts to the day. Pools are great with the pool bars and especially loved the sun loungers in the pool! Jacuzzi bath in room is great, as well as hammock on balcony.
Cons: Check in was very slow. They didn't take into account our earlier arrival time. We weren't given a king size bed as requested on booking.com. We had two separate beds that they just slid together with a sheet on top! The room, bedding and even the telephone smelled of mould or mildew, like the cleaning is not being done thoroughly. We wanted to go jet skiing but didn't have cash on us when we went down to the beach as we thought we could charge it to the room, they said we couldn't and that we couldn't use our resort credits - we of course didn't want to walk all the way back to the cash machine and back so you lost out on a minium of $140 (plus more if our friends joined us and the potential of us doing it more times!) Rule 1 in hospitality; make anything possible for the guests & charge to the room always. Also when booking 'superior room with sea view'; very misleading - you can see the sea from a distance but i wouldn't call it a direct sea view.
2.5
Gavin
Poor
young couple
09-04-2016
Pros: The size is too big, pools pooly Maintenaned. They have just built on orginsls surfaces and the water line semered in tiles layer a drinken pub washer. It's a disgrace I've got photos if you want them
Cons: Too big, breakfast not suffecienly space waited 29 minutes for an omelette which after all I got the wrong one
10.0
Bianca
Exceptional
family with older children
08-16-2016
Pros: Everything! Food, staff, amenities,....the list goes on!
Cons: The beds were not that comfy.
7.5
Teresa
Good
family with older children
07-27-2016
Pros: The entertainment was great
Cons: The water in the pools could have been a little cooler.
10.0
Jessica
Exceptional
review category group of friends
07-08-2016
Pros: We loved everything about this resort. The staff was so friendly, food was delicious, and everything was conveniently located! There were a great variety of pools, swim up bars, bars, restaurants that you could go to instead of picking the same ones everyday like some resorts.
Cons:
Showing reviews 1 - 5 of 29