Omni Cancun Hotel & Villas

AAA Inspector Rating
Blvd Kukulcan L-48, M-53
Cancún, QR 77500- Map It
AAA Inspector Rating Details (scale 1-5)
3.9
Overall
Room3.7
Bath3.8
Public Areas4.3
BEST OF 3 DIAMOND
ARATED
AAA Inspector Notes
The beachfront location with a range of recreational facilities adds appeal to this all-inclusive property, which offers both comfortable traditional-style rooms and spacious full villas. Smoke free premises. 346 units, some three bedrooms, efficiencies and houses. 3-12 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. Windward side of Cancun Island. Blvd Kukulcan L-48, M-53 77500 (Blvd Kukulcan L-48, M-53).
Pool
outdoor.
Parking
on-site and valet.
Dining & Entertainment
7 restaurants, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet, safes. Some: microwaves.
Sports & Recreation
hot tub, steamroom, scuba diving, snorkeling, tennis, recreation programs, kids club, exercise room, spa.
Guest Services
valet laundry, airport transportation, room service, child care.
Terms
14 day cancellation notice, in season.

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 4 guests
Showing reviews 1 - 5 of 50
9.6
Kimberly
Exceptional
review category group of friends
04-23-2018
Overall, the hotel is breathtaking...
Pros: The resort was absolutely beautiful. Loved the different restaurants we could choose from with it being all inclusive. The hotel has literally leads down to the beach was also great. The staff is super nice and extremely helpful with the questions we asked. The room service was quick and delicious.
Cons: I wish the food was a little better. The breakfast buffet was time I really enjoyed the food. Also I would of like to see some top shelf liquor. The resorts has no patron or don Julio which is my favorite tequila and also no premium vodkas. For the money we spent, I would have preferred premium liquor.
10.0
Scott
Exceptional
review category group of friends
04-22-2018
Exceptional
Pros: The staff is always amazing and helps you with transportation anywhere you need to go ! David at the front door can help you with anything you need , most of their staff has been there for up 15 , 20, or 30 years , it is nice to see the same faces every time you come back ! Will always stay at the Omni !
Cons:
8.8
Alvaro
Excellent
review category group of friends
04-19-2018
Fabulous
Pros: the sevices
Cons:
7.1
Tina
Good
review category group of friends
04-17-2018
Relaxing trip 3 1/2 stars
Pros: Beautiful views, crystal blue waters. The waiters in the restaurants and by the pool were fantastic and remembered you every day. the body wrap/massage in the SPA was fantastic. the POOLS were cool and refreshing and the noise from the adult pool was not heard by the other pools if you want to relax. the FOOD in the 3 restaurants (w/ reservations) was fairly good. You will need to call ahead to reserve as they book 2 days in advance. All three were equally good- italian, asian and beach side mexican. You can drink the water they serve you as its all bottled/jugs.
Cons: I expected more from an Omni for the price I paid. 3 1/2 stars, not a 4. (my reference: I live downtown Chicago so my food expectations are higher than most and I travel extensively at 4-5 star hotels/resorts). If given discounted certificate for resort timeshare it would have been a great deal. BEACH was nice and wide but the area with waiter service was only thatched roof “Palapas” so not good if you are in search of a tan. The ocean itself was rough with waves and steep incline covered w seaweed made the ocean entry unattractive so I opted for the POOLS instead. beware chairs reserved between 6-8am daily! FOOD - skip the buffet- terrible Skip the pool side taco bar, but the casual pool grill and sushi are ok for lunch. small hotel, 300? rooms so not many people to meet and mingle with. The ROOMS are a little dated. I had some issues with the front desk and concierge not being very helpful but I understand things happen. One site representatives from Best Day will charge more for hotel/airport transport than if you book direct online.
5.0
Verified Hotel Guest
Fair
Solo Traveler
04-13-2018
Pros: The rest of staff was nice, room service was rude and not very responsive. Buffet was the best.
Cons: Wifi was just for show! It did not work at all. It is not a good idea to have friends meet at this hotel as one of the staff at the bar mistreated her and made a revisit comment. We wanted to pay for her drink, they refused to take pmnt told her to leave
Showing reviews 1 - 5 of 50