Paradisus Cancun Resort

AAA Inspector Rating
8.7
Excellent
93 Guest Ratings
Blvd Kukulcan KM 16.5
Cancun, QR 77500- Map It
Photos
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AAA Inspector Notes
One of the largest properties in the Hotel Zone, it offers extensive beach and water activities as well as a spa and several restaurants. For exclusivity, book a room in the hotel's Red Level section. Meets AAA guest room security requirements. Smoke free premises. 678 units. 6-8 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. Windward side of Cancun Island. Blvd Kukulcan KM 16.5 77500.
Eco Certification
EarthCheck certifies and manages ecological practices for hotels worldwide, providing data that details each property's strengths, as well as plans for improvement
Pool
outdoor.
Parking
on-site and valet.
Dining & Entertainment
8 restaurants, also, TEMPO Contemporary Cuisine by Martin Berasategui, see separate listing, full bar, nightclub, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, high-speed Internet, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, cabanas, fishing, scuba diving, snorkeling, regulation golf, tennis, recreation programs, kids club, playground, game room, exercise room, spa.
Guest Services
valet laundry, room service, child care.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 93 guests
Showing reviews 1 - 5 of 33
10.0
Anonymous
Exceptional
family with young children
09-13-2016
Pros: The staff was excellent
Cons: I wish I could stayed more days...
10.0
Charmaine
Exceptional
young couple
09-08-2016
Pros: Great service!!! Staff went out of their way to ensure we were satisfied. Property was absolutely beautiful. Many activities onsite.
Cons: Food was just okay. Buffet was great, however. Pool was deep for those vertically challenged and don't want to sit in the kiddie pool.
2.5
Saba
Poor
family with young children
08-22-2016
Pros: Nothing is good about this hotel
Cons: The hotel is extremely Old , 25 years old !We are a family of 16 we booked 6 concierge room let me describe every aspect 1- rooms Are extremely run down average cleaning ,I suffered leaking from the bathroom heater loud sound from AC2- hotel interior Is full of plants for that it is extremely humid so sitting or walking in the hotel is like walking outdoors3- foodQuality is below average breakfast is a torturing process it takes you 30 mints standing for an omelet quality of food from bakery to cheeses are below expectations I tried checking out the management refused for reservation polices Bottom line this is a 3/2 stars hotel For the rooms I booked I thought I will have a beach cabana but that was not the case I have to pay 150$ every day .The hotel management were very Rood especially the family concierge manager she was rood in her respond and extremely unprofessional !This hotel changed my perspective of cancun My Main disappointment that when contacting booking I had to stay 45 mints on an international call to be answered Booking asked me to write an email and didn't reply till I had to call again and give them the correct number of the hotel booking couldn't solve the issue for reservation policy my vacation was ruined !
10.0
Paula
Exceptional
mature couple
08-18-2016
Pros: The beach Palapas. Bars and pool.
Cons:
10.0
J_auz
Exceptional
mature couple
08-12-2016
Pros: Royal service was great! All the staff were so friendly and helpful, definitely worth the extra money!! Our butler Juan made all the restaurant & day bed reservations for us, he even prepared a hot romantic bath for us knowing we would feel very exhausted after a 12hours day trip to Chichen Itza! Alexjadro at the Royal service pool area worked so hard to make our pool days fantastic! We can't wait to go back again!
Cons: The bathroom needs to be upgraded/renovated.
Showing reviews 1 - 5 of 33