Sun Palace Cancun

Blvd Kukulcan KM 20
Cancún, QR 77500- Map It
AAA Inspector Notes
This all inclusive is on one of the best sections of beach. Not evaluated. Facilities, services, and décor characterize a mid-scale property.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. In Zona Hotelera. Blvd Kukulcan KM 20 77500.
Terms
N, age restrictions may apply.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 45 guests
Showing reviews 1 - 5 of 27
5.4
Robbi
Fair
young couple
02-18-2018
Passable
Pros:
Cons: We have spent $1,300.00 for two nights incl. a concierge...Hotel is dated and for such an amount of money we have expected a better hotel room - finishes etc. - also after we have spent two nights/ days at this hotel we moved to the Paradisus by Melissa and it was less expensive per night over the Valentine s day and the hotel over all was way more luxurious and felt just nicer; on the top it a week later I wanted to go back to the hotel since I wanted to use the ATM inside and asked the bell boy to get access; he refused and said these are the rules; I have showed him receipts of my stay the week prior and he still did not grant access; I asked for the Manager or Security guy in charge and he just laughed at me together with his other colleague; I was in a need of cash for a taxi and literally was on the street with no working ATM in the area and had arrange myself differently; maybe it is just me but this hotel is compared to e. g. The Paradisus (Royal Service) not worth its money (in my case $650.00 / night)
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
02-16-2018
Pros: Everything
Cons: Nothing
9.0
James
Wonderful
Traveling as Couple
02-16-2018
Pros: Sun Palace is south on the hotel zone away from the busy downtown area. It has a beautiful beach and a great staff. A couples/adults only retreat with a Spa like feel throughout. If you want to get away and relax without the singles scene and young kids.
Cons: there is nothing not to like about Sun Palace.
4.0
Louis
Disappointing
Traveling as Couple
02-16-2018
Pros: Room was clean beach was nice and service was good.
Cons: Food was terrible. Claimed had 4 restaraunts but there was 2 with conversions. Liquor was watered down not real. The credits are a scam unusable unless you want to pay 400% of the real cost. Spa was terrible untrained masseuse .
4.0
Zachary
Disappointing
Traveling as Couple
02-16-2018
Pros: Not over populated
Cons: The food was Aweful! Got food poisoning
Showing reviews 1 - 5 of 27