Oceanfront. In Hotel Zone. Blvd Kukulcan KM 20 77500.
N, age restrictions may apply.
OVERALL GUEST SCORE
Based on Ratings from 44 guests
Showing reviews 1 - 5 of 17
Pros: Good location
Cons: Don't go there if you need a break! They will not take no for a answer and don't run out of tips cause you not be served and when you do something will be found in your food
Pros: Staff were incredibly friendly and helpful.
Cons: Very expensive and value for money is questionable but I assume this is the same across the whole strip of cancun.
Pros: The internet connection was great.
Cons: sometime the housekeeping had a delay for making the room.
Pros: Staff was excellent! Rooms were very clean!
Cons: Food was plentiful, but always wish there were more options / higher quality. The desserts were especially lacking.
Pros: Loved that all our needs were seen to as soon as possible. Our room was amazing, the view even better and we really enjoyed all the food we had at the restaurants. The staff couldn't have been friendlier.
Cons: A little blown away to spend $48usd on 2 sunscreen bottles in the gift shop. Needed batteries but didn't want to pay $36usd for 2 AAA batteries.
Pros: The room was excellent and the location on the beach was great. We enjoyed the restaurants and spa and it was typically easy to communicate with the staff in English.
Cons: Check-in was a bit overwhelming as we were required to sit down with an excursion planner and had to go through every detail and price for each excursion before we were allowed to go to our room. We disliked this as we had been traveling and wanted time to relax and unpack before going over all of these details. Room service food was notably worse than food served in the restaurants.
Pros: Great for an all inclusive. Food was above average for an All Inclusive but still not great. Other than that, perfect.
Cons: you can hear noise from the hallway. Just put a towel at the bottom of the door and problem fixed!
Pros: Excellent service; friendly staff who speak good English. very generous with drinks at any time at any location. Adult only!
Very good quality food at lunch and dinner restaurants. with the same all inclusive bracelet you can access all other 5 Palace hotels at Cancun, Playa del carmen, and Isla mujeres and use all facilities, restaurants and drinks without need of prior booking. Nice and spacious gym. Their all inclusive includes room service at any time and any order.
Cons: Nothing except it's not as close to the shopping and nightlife area as other hotels. but buses are there all the time and very cheap
Traveling as Couple
Pros: Not over populated
Cons: The food was Aweful! Got food poisoning
Pros: Hotel credit.
Pros: El hotel está súper bien, la atención es muy buena, y la comida excelente. Muy bien ubicado y cómodo para moverse en la zona hotelera. El cuarto cómodo, espacioso y limpio. Vale la pena.
Cons: El área de la piscina estaba reservada desde muy temprano y las sillas pasaban todo el día desocupadas con objetos encima. También faltaban mesoneros en este área. El room service tardaba mucho en llegar
Pros: The service and amenities
Cons: The food was not good at all. Breakfast lunch and dinner. I stuck to boxed cereal and muffins.
Pros: Everything was great, the staff was amazing, but the WiFi was off the charts great everywhere on site.
review category group of friends
Pros: The location was a dream
Cons: The patio doors wouldn't close. The safe deposit box was smashed and unusable and we had to share a key with another room as there wasn't enough keys!!!
Pros: The staff there is really great!!!They help you since you enter the hotel.
Cons: There need develop more varieties of dish
Pros: Nice room.
Majority of staff were helpful and friendly.
Excellent wifi - even works on the beach.
Concierge area on beach (gets the sun for longer).
Cons: Poor quality of food.
Poor / slow service when ordering from menus in restaurants.
Resort credits system - dig a little deeper and you'll understand what I mean.
The initial hard sell to try and get you to attend sales presentations at another Palace hotel.