The Ritz-carlton, Cancun

AAA Inspector Rating
8.7
Wonderful
133 Guest Ratings
Retorno del Rey No. 36, Zona Hotelera
Cancún, QR 77500- Map It
Special member savings plus Marriott Rewards® points when booking AAA rates!
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AAA Inspector Rating Details (scale 1-5)
5.0
Overall
Room5.0
Bath4.7
Public Areas5.0
Service5.0
AAA Inspector Notes
A refined ambience enhances the allure of this top-of-the-line property. The guest rooms offer luxurious bedding and ornate furnishings. Bathrooms feature beautiful marble counters and flooring. The public areas are filled with priceless artwork and dramatic floral arrangements. The Culinary Center, complete with a gourmet kitchen, offers a fun interactive dining experience and is available for a variety of cooking classes. Smoke free premises. 363 units. 9 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. Blvd Kukulcan KM 17.5. Retorno del Rey No. 36, Zona Hotelera 77500.
AAA Benefit
Special member savings plus Marriott Rewards® points when booking AAA rates!
Pool
heated outdoor.
Parking
valet only.
Dining & Entertainment
4 restaurants, also, The Club Grill, Fantino, see separate listings, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, high-speed Internet, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, scuba diving, snorkeling, tennis, recreation programs, kids club, playground, exercise room, spa.
Guest Services
valet laundry, airport transportation, room service, child care.
Terms
5 night minimum stay - seasonal, 14 day cancellation notice, 60 day Christmas.

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 133 guests
Showing reviews 1 - 5 of 40
10.0
Darlene
Exceptional
Solo Traveler
06-23-2017
Pros: The hotel was an experience all by itself. Great place to unwind and completely relax.
Cons:
3.0
Verified Hotel Guest
Poor
Traveling as Couple
06-23-2017
Beaches area very nice and early service to chairs and towels good. then we were forgotten there. will not stay or recommend this hotel to others. over charge for shuttles to and from airport a big issue.
Pros: location was nice, was able to walk the streets with a friend from hotel circle to ritz at 10 pm and felt safe. maid service was good and they hadtime schedules that delayed my arrival at 1pm by air. waited til 3 45 to get room. no comfort offered in the
Cons: beach service was poor and lacked staff at the doors and beach areas. waited 45 min just for a taco/nachos order.
9.0
Casey
Wonderful
Traveling as Couple
06-23-2017
Pros: The food here is worth the money. I found the food at every restaurant was really great. In the past I have stayed at all inclusive resorts which is great if you drink a lot but I found the food lacking in quality. You get what you pay for.
Cons: The room promised a sound system to hook up to my phone but the crappy dated ihome clock radio only had an iphone 4 connection. The maid kept putting everything out or on the floor in our suitcases mixing up our clothes. They could have better shopping.
6.7
Rinor
Pleasant
young couple
06-16-2017
Pros: The view from the room
Cons: This was our first time in Cancun and we had big expectations as from the city and hotel as well. The pool was disappointing and the beach chairs are the same as in the cheapest resort in Cancun + there were constructions going on by the pool and if you want a nice bed by the beach of course you will be extra charged. Definitely the worst choice we made so far.
10.0
Jocelyn
Exceptional
young couple
06-16-2017
Pros: The staff really makes you feel like royalty, the food is absolutely delicious, and the view is incredible!!
Cons: Not much going on in the hotel day or night.
Showing reviews 1 - 5 of 40