The Ritz-Carlton, Cancun

AAA Inspector Rating
8.7
Wonderful
91 Guest Ratings
Retorno del Rey No. 36, Zona Hotelera
Cancun, QR 77500- Map It
Special member savings plus Marriott Rewards® points when booking AAA rates!
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AAA Inspector Notes
A refined ambience enhances the allure of this top-of-the-line property, located on a prime section of beach in the middle of the Hotel Zone. The guest rooms have luxurious appointments. The public areas are filled with priceless artwork and dramatic floral arrangements. The Culinary Center, complete with a gourmet kitchen, offers a fun interactive dining experience and is available for a variety of cooking classes. Smoke free premises. 363 units. 9 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. Blvd Kukulcan KM 17.5. Retorno del Rey No. 36, Zona Hotelera 77500.
AAA Benefit
Special member savings plus Marriott Rewards® points when booking AAA rates!
Pool
heated outdoor.
Parking
valet only.
Dining & Entertainment
4 restaurants, also, The Club Grill, Fantino, see separate listings, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, high-speed Internet, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, scuba diving, snorkeling, tennis, recreation programs, kids club, playground, exercise room, spa.
Guest Services
valet laundry, airport transportation, room service, child care.
Terms
3 day cancellation notice.

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 91 guests
Showing reviews 1 - 5 of 38
10.0
Brandon
Exceptional
young couple
08-23-2016
Pros: Breakfast was amazing! They even accommodated our request for adding cinnamon to our coffee!! I'm amazed and in love with the ritz!!
Cons: There was no live intertainment. I would have loved seeing cultural dancing/show. (but that is just a personal preference, doesn't affect a good time!)
10.0
Ozgun
Exceptional
family with young children
08-07-2016
Pros: Breakfast was great with a good variety. Restaurants were amazing, Fantino and The Club Grill were the best. Everything was great.
Cons:
6.3
John
Pleasant
mature couple
07-30-2016
Pros: Too expensive for what it is. There are 25 other properties at half the price up and down the beach. Ritz needs to up their game to make it worth the price.
Cons:
7.5
Curtis
Good
mature couple
07-10-2016
Pros: Our second time at this hotel. The Hotel is in great condition overall. All staff is very friendly.
Cons: We were at a dinner outside on July 4th and then rented casitas Tuesday thru Thursday. I felt like the service to the casitas could be a little better. While the workers came around occasionally with wet towels or ice pops or a scalp massage the overall service for beverages or food was lacking. Many times we waited awhile before we saw a staff member to get a drink.
9.6
Jose
Exceptional
family with older children
07-10-2016
Pros: Everything! The breakfast is grate and the Staff is realy well prepaired
Cons: A bigger and colder swimming pool
Showing reviews 1 - 5 of 38