The Westin Resort & Spa Cancun

AAA Inspector Rating
Blvd Kukulcan KM 20 Lote 70 y Zona Hotelera
Cancún, QR 77500- Map It
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
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AAA Inspector Rating Details (scale 1-5)
3.6
Overall
Room3.6
Bath3.3
Public Areas4.0
AAA Inspector Notes
Inspector Pick (Value): This would be my choice of lodging if I wanted to avoid the pricey all-inclusive hotels. They have a ton of great amenities and an excellent beach.
Designed by a well-known Mexican architect, this attractive property offers excellent oceanfront and lagoon relaxation areas with lounge chairs and attendants. Rooms are spacious and comfortable. Smoke free premises. 376 units. 6-7 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. Windward side of Cancun Island. Blvd Kukulcan KM 20 Lote 70 y Zona Hotelera 77500.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
Pool
outdoor, heated outdoor.
Parking
on-site and valet.
Dining & Entertainment
4 restaurants, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, high-speed Internet, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, tennis, recreation programs, kids club, playground, exercise room, spa.
Guest Services
valet laundry, rental car service, airport transportation, room service, child care.
Terms
pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 695 guests
Showing reviews 1 - 5 of 50
1.0
Perla
Very Poor
Family with Young Children
10-20-2017
Pros: Nothing this time WE use to like it
Cons: Everything to many things to list from calling the recipient to many things they don't work in the room
5.0
Angela
Fair
Traveling as Couple
10-20-2017
Pros: Rooms are nice and clean. Beds are comfortable and there were plenty of pillows. The food was fresh and not overpriced. Plenty of seating in pool and beach area.
Cons: My bf likes the air on. I had trouble breathing all night because of the mildew. When he left I turned it off and found that the mildew was coming from the air conditioning. Not good. Also smelled like mildew when I walked into common areas.
1.0
Perla
Very Poor
Family with Young Children
10-20-2017
Pros: Nothing we use to like it but not this time there was lots of small aunts the window was leaking when it's raining everything was falling apart maintains came more than five times TO fix stuff noise
Cons: Everything as I said WE use to like it,not this time there was an emergency we tried to call recipient for more than one hour from the room from two mobile no answer WE were locked in the room for more than 3 hours we had to call the police somebody was
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
10-20-2017
Pros: Excellent customer service from staffs and the manager. I will go back there!
Cons: none
8.0
Kelly
Very Good
Traveling as Couple
10-20-2017
Pros: It was clean, staff was helpful.
Cons: Electric outage and air outage when we arrived that lasted for hours-one of my party had a fever. We had to sweat it out in the lobby. They should have offered something...water etc.
Showing reviews 1 - 5 of 50