Cozumel Palace

AAA Inspector Rating
8.7
Excellent
17 Guest Ratings
Ave Rafael E Melgar KM 1.5
Cozumel, QR 77600- Map It
Photos
X
AAA Inspector Rating Details (scale 1-5)
3.7
Overall
Room4.0
Bath3.4
Public Areas3.7
AAA Inspector Notes
This twenty-five year old oceanfront property has its own snorkeling reef just off the main terrace. All rooms have an ocean view, a terrace with a hammock, plus an in-room whirlpool tub. The loft-style family suites offer optimum space. All room categories receive a complimentary bottle of wine upon arrival. Guest units on the 4th and 5th floor have the best views. Each guest room also features a refrigerator stocked wth beverages and full bottles of rum, whiskey, vodka and tequila. You'll find several theme restaurants on site including Mexican and Asian options, none of which require a reservation. However if you desire to dine in your guest room the property offers 24 hour room service. The nine treatment room spa is a welcoming oasis. Meets AAA guest room security requirements. Smoke free premises. 169 units. 5 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Oceanfront. 0.9 mi (1.5 km) sw of ferry port. Ave Rafael E Melgar KM 1.5 77600.
Pool
outdoor.
Dining & Entertainment
4 restaurants, full bar, entertainment.
Business Services
Available on premises
Room Amenities
coffeemakers, wireless Internet, safes.
Sports & Recreation
boat dock, scuba diving, snorkeling, recreation programs, kids club, playground, exercise room, spa.
Guest Services
valet laundry, rental car service, room service, child care.
Terms
cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 17 guests
Showing reviews 1 - 5 of 11
10.0
Anonymous
Exceptional
07-21-2017
Pros: The hotel and staff were great. Food and entertainment was top notch for an all-inclusive resort.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: Staff, location, food was excellent guest devices are great
Cons: Needs a little updating in the lobby area
9.0
Anonymous
Wonderful
07-21-2017
Pros: Staff was amazing. Left small desserts every night. Had a piece of cake waiting in the room on my birthday.
Cons: Sales pitch was a little heavy. But not a deterrent
7.9
Anonymous
Good
05-21-2017
Good
Pros: Staff at hotel was great.
Cons: The only negative was the focus on pitching their membership program. Until you listen to their pitch and give them a firm no, they are relentless.
10.0
Anonymous
Exceptional
03-08-2017
Most enjoyable and a deal...
Pros: Staff's friendliness, Spa in room, "Romantic dinner" on beach, facility in general., Eggs Benedict every morning! All inclusive!!
Cons: Resort really needs a steakhouse restaurant with continental entrees!! "entertainers" constantly screaming in Spanish all day and evening! Of the seven nights there, decent entertainment only three evenings!
Showing reviews 1 - 5 of 11