This twenty-five year old oceanfront property has its own snorkeling reef just off the main terrace. All rooms have an ocean view, a terrace with a hammock, plus an in-room whirlpool tub. The loft-style family suites offer optimum space. All room categories receive a complimentary bottle of wine upon arrival. Guest units on the 4th and 5th floor have the best views. Each guest room also features a refrigerator stocked wth beverages and full bottles of rum, whiskey, vodka and tequila. You'll find several theme restaurants on site including Mexican and Asian options, none of which require a reservation. However if you desire to dine in your guest room the property offers 24 hour room service. The nine treatment room spa is a welcoming oasis.
Meets AAA guest room security requirements. Smoke free premises. 169 units. 5 stories, interior corridors.
valet laundry, rental car service, room service, child care.
OVERALL GUEST SCORE
Based on Ratings from 19 guests
Showing reviews 1 - 5 of 8
Pros: Staff and service
Cons: The hotel has no beach actually. Also it is quite far from reefs. So diving is problematic. Sound insulation might have been better.
Pros: The staff was outstanding. They were very attentive and personable.
Pros: Staff was great, always ready to get what you need.
Cons: Italian restaurant was mediocre. Would like a few more outside snack options and would be nice if the brick oven pizza was available at lunchtime (not offered until 3pm).
Pros: The staff was very friendly and professional! I had my reservations at first because you never know what you're going to get with these resorts. Especially with all of the photo shopping that a lot of resorts do to make the property seem better than it is. This place looked just like the picture. Beautiful pool, beautiful ocean front, great food, great staff! I meet a lot of guest that always uses this resort and knew the hot spots to hit. I will definitely use this place every time I come to Cozumel!!
Cons: We did the romantic dinner and I wasn't pleased with my food but my husband was. He couldn't really relax because we did the dinner with the table set-up on the sand and the ants kept biting him. I'm small so I could put my feet in my chair Indian style. But, you can choose your romantic dinner at another location on the resort. We will next time.
Pros: An excellent staff to guest ratio. Service was excellent, and the food was far above what I expected for an all inclusive. Good bar service, great pool, very accommodating.
Cons: Entertainment at night was on the cheesy side. They would be far better served with a really good local band rather than trying to follow the cruise ship model. Did not like $150 cap on spa credits.
review category group of friends
Pros: The customer service at Cozumel Palace was wonderful. We read reviews before booking and they didn't compare to the actual service received. The food was excellent. The chef made ham and cheese sweets that were so delicious that we requested some for our last day of breakfast and they were there when we arrived for breakfast.
Cons: I loved Cozumel Palace! There is nothing I didn't like!
Pros: Top shelf adult beverages,very good dining options, very friendly staff (especially the beverage and wait staff)
Cons: Made up rooms very late 3:00 to 4:00 PM. Forgot to replace towels on occasion. Didn't restock mini bar daily. Did not replenish water bottles in the room after the 1st or 2nd day. Had to get our own bottles at the bar. Not what one expects at a 5 star resort.