Cozumel Palace

AAA Inspector Rating
8.7
Excellent
19 Guest Ratings
Ave Rafael E Melgar KM 1.5
Cozumel, QR 77600- Map It
Photos
X
AAA Inspector Notes
This twenty-five year old oceanfront property has its own snorkeling reef just off the main terrace. All rooms have an ocean view, a terrace with a hammock, plus an in-room whirlpool tub. The loft-style family suites offer optimum space. All room categories receive a complimentary bottle of wine upon arrival. Guest units on the 4th and 5th floor have the best views. Each guest room also features a refrigerator stocked wth beverages and full bottles of rum, whiskey, vodka and tequila. You'll find several theme restaurants on site including Mexican and Asian options, none of which require a reservation. However if you desire to dine in your guest room the property offers 24 hour room service. The nine treatment room spa is a welcoming oasis. Meets AAA guest room security requirements. Smoke free premises. 169 units. 5 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Oceanfront. 0.9 mi (1.5 km) sw of ferry port. Ave Rafael E Melgar KM 1.5 77600.
Pool
outdoor.
Dining & Entertainment
4 restaurants, full bar, entertainment.
Business Services
Available on premises
Room Amenities
coffeemakers, wireless Internet, safes.
Sports & Recreation
boat dock, scuba diving, snorkeling, recreation programs, kids club, playground, exercise room, spa.
Guest Services
valet laundry, rental car service, room service, child care.
Terms
N

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 19 guests
Showing reviews 1 - 5 of 8
6.7
Alexey
Pleasant
young couple
03-22-2016
Pros: Staff and service
Cons: The hotel has no beach actually. Also it is quite far from reefs. So diving is problematic. Sound insulation might have been better.
10.0
Anniversary
Exceptional
mature couple
03-01-2016
Pros: The staff was outstanding. They were very attentive and personable.
Cons: N/A
8.8
Anonymous
Excellent
young couple
01-25-2016
Pros: Staff was great, always ready to get what you need.
Cons: Italian restaurant was mediocre. Would like a few more outside snack options and would be nice if the brick oven pizza was available at lunchtime (not offered until 3pm).
10.0
Honeymoon
Exceptional
young couple
07-26-2015
Pros: The staff was very friendly and professional! I had my reservations at first because you never know what you're going to get with these resorts. Especially with all of the photo shopping that a lot of resorts do to make the property seem better than it is. This place looked just like the picture. Beautiful pool, beautiful ocean front, great food, great staff! I meet a lot of guest that always uses this resort and knew the hot spots to hit. I will definitely use this place every time I come to Cozumel!!
Cons: We did the romantic dinner and I wasn't pleased with my food but my husband was. He couldn't really relax because we did the dinner with the table set-up on the sand and the ants kept biting him. I'm small so I could put my feet in my chair Indian style. But, you can choose your romantic dinner at another location on the resort. We will next time.
9.2
Mac
Wonderful
mature couple
03-16-2015
Pros: An excellent staff to guest ratio. Service was excellent, and the food was far above what I expected for an all inclusive. Good bar service, great pool, very accommodating.
Cons: Entertainment at night was on the cheesy side. They would be far better served with a really good local band rather than trying to follow the cruise ship model. Did not like $150 cap on spa credits.
Showing reviews 1 - 5 of 8