The public areas are open to the sea with snorkeling just steps away. This condo-hotel, built in the 1980's, has modestly comfortable guest units featuring a furnished balcony and sofa seating.
Smoke free premises. 76 condominiums. 3-12 stories, interior/exterior corridors.
Pros: The Rooms were very spacious and clean. I really liked the toiletries. The service at the restaurant was great as well as the food and drinks. The beach area was nicely groomed
Cons: Only complaint were the moss covered steps leading in and out of the ocean. They were very slippery to the point where I fell.
family with older children
Pros: Location, cleanliness and overall assistance of the staff
Cons: Rooms were smaller than expected and there was no wifi available in the rooms. To get internet you had to be in the lobby or another public place. That was ridiculous and not worth the cost paid for the rooms.
Pros: The food in the restaurant was good.
Cons: The hotel is incredibly run-down. There were electrical problems, including a/c in our room not working at first, and a light that would not turn off at all--it would just flicker if you turn off the switch. We had to unscrew the bulb at night to get darkness.
They upgraded us to an ocean view room. The room was the same as the garden view room, just higher up. The room was crowded, with a sofa in front of what looked like a wardrobe or Murphy bed. The room was also very dark. The bathroom was very cramped. The door opens into it and crowds it. The bathroom has a window onto the hall that would not completely close and thus lets a/c out. The shower head was very low--about 5' high--my boyfriend could not stand under it. The water would also suddenly get incredibly hot--very unpleasant.
The hotel grounds were also not nice. The main view is of cruise ships, but that didn't bother us. I think they get a lot of day-pass cruise ship guests there (it's next to the international port) but we didn't stay there during the day because the grounds were so unpleasant (beach area did not look nice), so I don't know. One pool seemed to be under repair when we arrived. The main pool looked very uninviting. There were also frequent dirty dishes in the hallway.
This was the first time I have tried to cancel a reservation after arriving at a hotel. I was unsuccessful. We just had to put up with it. We ended up paying for a pricy private beach club for one of the days, just to have a reasonable beach/pool experience.
review category group of friends
Pros: The staff were consistently friendly and helpful.
There were activities daily which I enjoyed including a free snorkeling tour of the harbour,
crafts and an evening Mexican folkloric show.
The lobby, restaurant and pool area were well designed and convenient.
Pros: Friendly staff
Cons: Bad guest service staff.. Gave bad recommendations...Regarding jeep rental, bicycle rental & snorkeling vendor
Pros: The staff was friendly and accommodating and we had no problems. We were in Cozumel for snorkeling and there is a good snorkeling spot right at the hotel. There were to entry ways, one off a small beach and another by rocky stairs which could be slippery. The stairs were ok to get into the water, but harder to get out. I didn't try the sandy area, but would use it the next time.
Everyone was friendly and the location was right next to the water.
Cons: no complaints
Pros: Great location, friendly and helpful staff, room huge and clean good hot water, nice dual balcony overlooking pool and sea, lo ely grounds, great little pool and lovely hot tub. Food in the restaurant was excellent and staff attentive. Loved this place.
Cons: Nothing-excellent hassle free stay and would go back again.