Presidente InterContinental Cozumel Resort and Spa

77 Guest Ratings
Carr Chankanaab KM 6.5
Cozumel, QR 77600- Map It
AAA Inspector Rating Details (scale 1-5)
Public Areas
AAA Inspector Notes
At this forty-seven year old hotel guests will enjoy spacious, tropically landscaped grounds with 700 meters of tranquil beach. Rooms feature a private balcony or terrace, many with an ocean view. One special feature is the oversized outdoor garden shower available in some guest units. The wireless connection is tiered so if you need extra band width there is an extra charge. If traveling on a family vacation the kids club accommodates children between the ages of 4 to 12 years old. The infinity pool is a great place to relax and unwind. With extended spa hours, open until 9 pm, there is plenty of opportunity to schedule that much needed massage. Enjoy a good workout at the well equipped fitness room which is open 24 hours a day. Snorkleing is just steps away from the white sand beach. Under major renovation. Last rated: Three Diamond. Smoke free premises. 220 units, some two bedrooms and kitchens. 2-5 stories, interior/exterior corridors.

Amenities & Services

Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Business Center
Resort Hotel
Oceanfront. 3.9 mi (6.5 km) s of San Miguel on beach road; at La Caleta Yacht Basin. Carr Chankanaab KM 6.5 77600.
on-site and valet.
Dining & Entertainment
3 restaurants, also, Alfredo di Roma, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, wireless Internet, safes. Some: microwaves.
Sports & Recreation
sauna, hot tub, steamroom, motor boats, self-propelled boats, boat dock, scuba diving, snorkeling, tennis, recreation programs, kids club, playground, lawn sports, exercise room, spa.
Guest Services
valet laundry, rental car service, room service, child care.
5-7 night minimum stay - seasonal, 5 day cancellation notice, 15 day high season, pets (extra charge).

Guest Ratings

Based on Ratings from 77 guests
Showing reviews 1 - 5 of 38
young couple
Pros: updated rooms. Very helpful attentive professional staff. english cable tv channels
Cons: slow to bring requested items to room
family with young children
Pros: The beach on the property was amazing. The water was calm lots of sea life to check out in the tide pools and snorkeling. Each day around 3pm a little pushcart shows up at the pool selling the most delicious ice cream pops, they have unique flavors like Cheese Cake and Coconut. The hotel really caters to families, there is a Kids Club where the kids can paint pottery for a small price and kids activities at the pool. We had a great time on Easter day, the hotel hosted an Easter Egg Hunt and a small buffet with customary Mexican treats. All the children participated and had a memorial time. Each night there was a "Island Legend" on the kids pillow to read before bedtime. The hotel was a about a 20 minute taxi ride from the airport and the main town, if needed the hotel also has a rent-a-car and a tour kiosk if you decide you want to take a day trip.
Cons: The hotel didn't have our reservation when we arrived. They claim to have never received it. I booked the hotel in December for our trip in April. We booked a poolside room with 2 double beds. The women at the reception said they didn't have any rooms with 2 beds and the only rooms they had available were with 1 king bed and they could put 2 cots in the room for the kids. This was a very inconvenient solution for us since the kids like to sleep together on vacations. After expressing our frustration they found a room available with 2 double beds. They had to make a new reservation for us and honer our rate from Bookings, which I was lucky to locate on the app. The room we eventually received was small and next to the rooms that were under renovation so there was some early morning noise. Our room was poolside like we requested but, the pool was for "Adults Only" which was very disappointing for the kids since the family pool was on the other side of the resort. We learned about the restaurants on the property and the resort activities for other guests, nothing was presented to us upon arrival. It would have been helpful to have this info to plan our days accordingly.
review category group of friends
Pros: Great breakfast, great beach spot.
family with young children
Pros: Breakfast buffet was excellent!
family with young children
Pros: Entire facility is very well updated as we have visited in the past before renovation. As it is not a typical "all inclusive resort", it is not as crowded as other places we have been. Super friendly staff and very close to airport. Excellent scuba location as 3 if my family members dive.
Cons: As friendly as staffs were, they are not overly through. House keeping works slowly through the day as our room wasn't made up until very late afternoon. Also small items are not restocked properly (eg.we were family of 4 but to only 3 towels placed in room consistenly). TV in the room wasn't working properly after even repair person's visit. They were very prompt on responding to our request when we notify problems but back to the same mistakes the next day. Our biggest problem was that my daughters had multiple bug bites in bed overnight. They weren't mosquito bites as we all slept in the same room. My two dauhters slepts in the same bed throughout the stay and they would find fresh bites in the morning. Neither my husband or myself got any bug ite at all. After first couple of nights, we spoke to staff then it seemed better for the next few days as the were chosen aging sheets every night for us. However my younger daughter had another inident over the last night. It was so bad that we had to give her antihistamine to fly back. Hotel manager was very apologetic and offered us gift certificate for the next visit. Considering how clean and everything so new (including all bedding and mattress as manager pointed out). Anyhow manager promised to call the exterminator and fumigate the room before the next guest arrives.
Showing reviews 1 - 5 of 38