Grand Hyatt Playa Del Carmen Resort

AAA Inspector Rating
8.7
Wonderful
350 Guest Ratings
Esq 1st Ave and Calle 26
Playa Del Carmen, QR 77710- Map It
Members save 10% and earn Hyatt Gold Passport® points when booking AAA rates!
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AAA Inspector Notes
The architectural design of this property is unique and impressive, from the waterfall pyramid to the terraced-style building. If you enjoy privacy, ask for a room with its own private plunge pool. The resort offers a variety of other room types, including some with a swim-out style pool or suites with garden soaking tubs. All feature an over-sized shower with customized rainshower heads, and either a balcony or patio for relaxing. Younger children will enjoy Camp Hyatt, while teens can pass hours away at the Teen Arcade. The eight room spa blends contemporary comforts with many natural and indigenous elements, including a man-made cenote. If your stay includes a Friday or Saturday night, make time to catch the fire show and magician. Meets AAA guest room security requirements. Smoke free premises. 314 units. 3 stories, interior/exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Contemporary Hotel
Location
Oceanfront. Jct of 1st Ave and 26th St. Esq 1st Ave and Calle 26 77710.
AAA Benefit
Members save 10% and earn Hyatt Gold Passport® points when booking AAA rates!
Pool
outdoor.
Parking
valet only.
Dining & Entertainment
2 restaurants, full bar, entertainment.
Business Services
Available on premises
Room Amenities
coffeemakers, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, cabanas, self-propelled boats, recreation programs, kids club, game room, exercise room, spa.
Guest Services
valet laundry, rental car service, room service, child care.

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 350 guests
Showing reviews 1 - 5 of 50
9.6
Kerem
Exceptional
review category group of friends
09-23-2016
Pros: Everything was fantastic..
Cons: Grasshoppers everywhere..!
7.9
Den
Good
young couple
09-22-2016
Pros: The location is great, on a nice sandy beach and very close to the 5th Avenue. The hotel architecture is also wow, and you get amazing breezes sitting in the cafe or bar areas.
Cons: The huge minus points for us compared to other Grand Hyatts and similar hotels were that despite paying a premium for the room, there was an extra mandatory charge of £20 per day for service, and an optional £30 per day charge to use the lap pool and sauna, as only the gym was free. Also, despite the hotel not being full, there was a charge of £110 per day to use the canopy beds, despite most of them going unused for the whole week. This struck us as overly money-grabbing and we have never known this sort of elite nonsense in other top class hotels. It made us feel cheated because the website mentioned all of those facilities as if they were free to use, and this was part of our decision to stay there. And the breakfast became boring after a week, as they didn't even serve salad to go with the cold meats or cheeses, and the choice was nowhere as comprehensive as at other hotels we've visited.
10.0
Adan
Exceptional
mature couple
09-19-2016
Pros: the locacion the beach and rooms confortable
Cons:
10.0
Juan
Exceptional
young couple
09-18-2016
Pros: Its centered, Tulum and cancun close by. At the same time you have a great beach and playa Del Carmens night life.
Cons: NA
9.6
Cavit
Exceptional
young couple
09-17-2016
Pros: Everything
Cons: Foods
Showing reviews 1 - 5 of 50