Grand Hyatt Playa Del Carmen Resort

AAA Inspector Rating
8.7
Wonderful
774 Guest Ratings
Esq 1st Ave and Calle 26
Playa Del Carmen, QR 77710- Map It
Members save 10% or more and earn World of Hyatt points when booking AAA rates!
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AAA Inspector Rating Details (scale 1-5)
4.7
Overall
Room4.7
Bath4.5
Public Areas4.8
AAA Inspector Notes
Inspector Pick (Spa): This is not just another spa! The cenote inspired spa that promotes healing through water is absolutely invigorating.
The architectural design of this property is unique and impressive, from the waterfall pyramid to the terraced-style building. If you enjoy privacy, ask for a room with its own private plunge pool. The resort offers a variety of other room types, including some with a swim-out style pool or suites with garden soaking tubs. All feature an over-sized shower with customized rainshower heads, and either a balcony or patio for relaxing. Younger children will enjoy Camp Hyatt, while teens can pass hours away at the Teen Arcade. The eight room spa blends contemporary comforts with many natural and indigenous elements, including a man-made cenote. There are various theme buffets including a taco night, Italian, seafood and barbecue inspired menus. If your stay includes a Friday or Saturday night, make time to catch the fire show and magician. Meets AAA guest room security requirements. Smoke free premises. 314 units. 4 stories, interior/exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Contemporary Hotel
Location
Oceanfront. Jct of 1st Ave and 26th St. Esq 1st Ave and Calle 26 77710.
AAA Benefit
Members save 10% or more and earn World of Hyatt points when booking AAA rates!
Pool
heated outdoor.
Parking
valet only.
Dining & Entertainment
2 restaurants, full bar, entertainment.
Business Services
Available on premises
Room Amenities
coffeemakers, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, cabanas, self-propelled boats, recreation programs, kids club, game room, exercise room, spa.
Guest Services
valet laundry, rental car service, room service, child care.

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 774 guests
Showing reviews 1 - 5 of 50
9.2
Jana
Wonderful
solo traveller
06-15-2017
Pros: I loved everything about the hotel other than the fact you couldn't have any friends hang out at the hotel without paying $100 that's a little ridiculous
Cons: Cost of activities despite paying a 5 star price. They had amazing activities daily at $30 usually that's the reason why you choose a 5 star hotel to get these sort of extras
6.7
Zelda
Pleasant
review category group of friends
06-13-2017
Pros:
Cons: Pillows were not good The staff unfriendly with exception to Irving The staff cleaned our room everyday, despite having the "do not disturb" sign on!! The room is not soundproof - noise can be heard at all times
9.6
Robert
Exceptional
family with young children
06-08-2017
Pros: New and modern. David gave us an oversized double queen room since it was available, The room and shower were huge. The double sinks were a nice feature. The location is an easy walk to many, many great restaurants.
Cons: The room table chairs were more like child size. The toilet did not isolate "sounds" very well. The restaurants were expensive so we did not use although the outdoor bar and kiosk area food seemed quite reasonable and high quality and were very nice areas.
10.0
Naylet
Exceptional
young couple
06-01-2017
Pros: This hotel is very nice, the staff is amazing. It's located in one of the nicest area of Playa del carmen, its beach is the cleanest in the area. The property is so relaxing and the pools are really good, they have few pools that can accommodate people all ages. Restaurant are really good, and the staff of their restaurant is amazing. You get for what you pay.
Cons:
10.0
Paul
Exceptional
family with young children
05-26-2017
Pros: Loved everything and can't wait to go back
Cons:
Showing reviews 1 - 5 of 50