Ocean Maya Royale

8.7
Excellent
21 Guest Ratings
Carr Federal Chetumal KM 299
Playa Del Carmen, QR 77710- Map It
Photos
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AAA Inspector Notes
All inclusive resort with an array of activities. Guests staying here can choose from six different room categories including junior and honeymoon suites. Balinese beds positioned throughout property. Not evaluated; management refused inspection on 06/08/2016. Facilities, services, and décor characterize an upscale property.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. Mex 307, KM 299; just n of downtown. Carr Federal Chetumal KM 299 77710.
Terms
N, age restrictions may apply.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 21 guests
Showing reviews 1 - 5 of 18
7.5
Anonymous
Good
08-15-2017
Good
Pros:
Cons: There could have been a better variety in terms of dessert. The pool bar could have been open a little later. There also could have been more authentic Mexican dishes.
8.3
Anonymous
Very Good
07-31-2017
Excellent value - Great Service...
Pros: Loved the service, clean and manicured property, and the rooms were nice. Food was very good and everyone was friendly. Privilege Room - Enjoyed the private eating area and beach area. Also, access to some of the top shelf liquor was nice. The wildlife on the property is amazing. The pool layouts are great. (1) pool just for relaxing and another pool where volleyball and activities are going with a swim up bar.
Cons: Because there is not much air circulation in the entertainment/lobby area, we melted in our nice clothes at night, thus this lead to us either going back to the room to cool down or leaving the property. (Extra fans, or cooling down the lobby area would be amazing) We chose Privileged rooms to gain room service at night, and every night the order was inaccurate and/or took longer than promised. Also promised lobster on our last night, and the blue moon restaurant said they didn't have us listed, which we talked to a Privilege staff member in person that said it would be ready for us. I wish the beach and water were more pristine, but it appears mother nature has taken its toll. You can tell they work hard to make the beach area nice.
9.6
Anonymous
Exceptional
07-25-2017
Overall a fantastic resort
Pros: Always something to do never a boring moment. Plenty of selection when it came to the food. All inclusive was the way to go. Would go again
Cons: Privilege program not worth the extra money. Beach wasn't great
9.2
Anonymous
Wonderful
06-27-2017
good stay for the money
Pros: Everything was good. Staff was great.
Cons: Beds and pillows were a bit uncomfortable. Was put in a two small bed room for two nights until a king bed opened
6.3
Anonymous
Pleasant
06-03-2017
Disappointing Experience
Pros:
Cons: I requested a double room, once I paid they put me in a single room and put a cot in the room for me to sleep on. I suffer from cronic back pain. After sleeping on the cot I was in so much pain I couldn't walk or enjoy the excursion I paid for
Showing reviews 1 - 5 of 18