Paradisus Playa del Carmen La Esmeralda

AAA Inspector Rating
8.7
Excellent
44 Guest Ratings
Esq 5th Ave and 12th St
Playa Del Carmen, QR 77719- Map It
Photos
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AAA Inspector Notes
Bordered by mangroves and an expansive sugar sand beach, this family-friendly all-inclusive resort offers world-class dining, shows and a plethora of activities. The kids' program is one of the property's many highlights. The well-enhanced and equipped kids' club accommodates children from 12 months to 17 years of age. In addition, the club features expanded hours from 9 am to 10 pm. Meets AAA guest room security requirements. Smoke free premises. 373 units. 3 stories, interior/exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. 3.1 mi (5 km) s of downtown. Esq 5th Ave and 12th St 77719 (Esq 5th and 12th St).
Pool
outdoor.
Parking
on-site and valet.
Dining & Entertainment
13 restaurants, full bar, nightclub, entertainment.
Business Services
Available on premises
Room Amenities
coffeemakers, wireless Internet, safes. Some: microwaves.
Sports & Recreation
sauna, hot tub, steamroom, cabanas, motor boats, self-propelled boats, scuba diving, snorkeling, regulation golf, tennis, recreation programs, kids club, game room, lawn sports, health club, spa.
Guest Services
valet laundry, rental car service, luggage security pick-up, room service, child care, area transportation-within Paridisus Resort complex.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 44 guests
Showing reviews 1 - 5 of 5
5.4
Steve
Fair
family with young children
01-05-2016
Pros:
Cons: We paid an average of $1100 / night and were certainly expecting much better value for money for that. The restaurants were ok, but not as special as anticipated. A lot of the pre-trip organisation we put in with our group turned out into a big mess, mainly in regards to our NYE reservation for a group of 10 at their "star" restaurant Passion. We had booked this months ahead of time because we were a group of 10 + 2 babies and had to arrange nannies for the nights we wanted to go to the nicer restaurants in the resorts. For some reason they didn't assume it confirmed (even though the other restaurant reservations were?!) and we were left to find a new NYE dinner option with 2 days to go.
10.0
Stephan
Exceptional
family with young children
05-28-2015
Pros: - All inclusive property with high-end restaurants - Friendly and attentive staff - Proximity to the beach - Family concierge option with private pool and swim-up bar
Cons: - Check-out was a mess; waited a long time to get our luggage - Pricey excursions and lack of options to transport little kids economically - Shows were too late at 9:30PM (great for adults but not for small kids going to bed early)
9.2
Salome
Wonderful
solo traveller
03-27-2015
Pros: Everything except the children, should have booked the La Perla side
Cons: Nothing bad but a little concerned about the staff talking behind our backs and laughing, mostly in the gift shops. Felt like they were laughing at us not with us.
8.8
Jenice
Excellent
family with young children
11-30-2014
Pros: The food was amazing and every staff member was friendly and helpful. There were food and drink stations located everywhere, so you were never more than a few steps from food.
Cons: The beach was a bit of a walk from the Family Concierge building, then to get to the Family Concierge area was another hike
10.0
Debra
Exceptional
family with young children
11-23-2014
Pros: Rooms were amazing Food Fantastic excellent customer service
Cons:
Showing reviews 1 - 5 of 5