Secrets Capri Riviera Cancun

AAA Inspector Rating
8.7
Excellent
62 Guest Ratings
Carr Cancun-Chetumal KM 299, Solidaridad
Playa Del Carmen, QR 77710- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
4.4
Overall
Room4.4
Bath4.3
Public Areas4.7
AAA Inspector Notes
An all-inclusive resort designed to resemble a Spanish hacienda, it offers upscale public areas, comfortable guest rooms, multiple dining outlets and pool activities in a lagoon-style free-form pool. Many guest rooms have an ocean view, while other units offer a tropical view. Upgrade to a junior suite if you desire extra seating space, however all units feature a fully furnished, spacious balcony or patio. Throughout the property are numerous hammocks, Bali beds and water features. From 9 a.m. to 5 p.m., each building has a dedicated concierge desk for your convenience. The Cocos Cafe is open 24-hours a day to satisfy your in-the-moment sweet cravings. The one restaurant that requires a reservation, due to tepenyaki style seating, is Hitmitsu which is Japanese for Secrets. Join other guests for the outdoor Mexican fiesta each Friday with music, dancing and food. Additionally the hotel has a weekly artist-in-residence event. Meets AAA guest room security requirements. Smoke free premises. 291 units. 3-5 stories, interior/exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. 2 mi (3.2 km) n of Playa del Carmen; just e off Mex 307, follow signs. Carr Cancun-Chetumal KM 299, Solidaridad 77710 (Carr Cancun-Chetumal KM 299, Solidaridad).
Pool
outdoor, heated outdoor.
Parking
on-site and valet.
Dining & Entertainment
6 restaurants, full bar, nightclub, entertainment.
Business Services
Available on premises
Room Amenities
coffeemakers, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, cabanas, motor boats, self-propelled boats, scuba diving, snorkeling, regulation golf, tennis, recreation programs, bicycles, game room, lawn sports, health club, spa.
Guest Services
valet laundry, rental car service, luggage security pick-up, airport transportation, room service.
Terms
age restrictions may apply, 3 day cancellation notice-fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 62 guests
Showing reviews 1 - 5 of 50
1.0
Anonymous
Very Poor
08-11-2017
Pros: Location
Cons: Food, dark rooms, vacation sales presentation ruined the vidit
10.0
Anonymous
Exceptional
08-11-2017
Pros:
Cons: The beach is small. We have stayed on Maroma beach which is awesome.
8.0
Anonymous
Very Good
08-11-2017
Pros: The food was great, the size was great. Easy to walk around.
Cons: The breakfast buffet was so warm it was hard to eat inside. Also, the hotel rooms were really warm which made it hard to sleep.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The people (staff) and food
Cons: I felt on the wet marble floor (after an heavy rain), because somebody did not close a window in a darker place, where we had to walk to get breakfast every day, have knee, foot, elbow, neck and head problems, have to go to the doc, hope 4 no bad news...
5.0
Anonymous
Fair
08-11-2017
Pros: Privacy Nice pool area Friendly staff 24hr room service
Cons: Does not cater to a 20-30s crowd We booked a king bed but got a double and was not offered a new room until 2 days later after complaining and it did not work without travel schedule so we kept the double
Showing reviews 1 - 5 of 50