An all-inclusive resort designed to resemble a Spanish hacienda, it offers upscale public areas, comfortable guest rooms, multiple dining outlets and pool activities in a lagoon-style free-form pool. Many guest rooms have an ocean view, while other units offer a tropical view. Upgrade to a junior suite if you desire extra seating space, however all units feature a fully furnished, spacious balcony or patio. Throughout the property are numerous hammocks, Bali beds and water features. From 9 am to 5 pm, each building has a dedicated concierge desk for your convenience.
Meets AAA guest room security requirements. Smoke free premises. 291 units. 3-5 stories, interior/exterior corridors.
Oceanfront. 2 mi (3.2 km) n of Playa del Carmen; just e off Mex 307, follow signs. Carr Cancun-Chetumal KM 299, Solidaridad 77710 (Carr Cancun-Chetumal KM 299, Solidaridad).
outdoor, heated outdoor.
on-site and valet.
Dining & Entertainment
6 restaurants, full bar, nightclub, entertainment.
Available on premises
coffeemakers, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, cabanas, motor boats, self-propelled boats, scuba diving, snorkeling, regulation golf, tennis, recreation programs, bicycles, game room, lawn sports, health club, spa.
valet laundry, rental car service, luggage security pick-up, airport transportation, room service.
age restrictions may apply.
OVERALL GUEST SCORE
Based on Ratings from 42 guests
Showing reviews 1 - 5 of 29
Pros: The staff are fantastic!
Pros: Food, staff, resort were gorgeous. Spa was enjoyable too.
Cons: Nightlife options were minimal. Daytime entertainment was too short. Live music with guitarist was amazing. Wish there was more of that.
family with young children
Pros: Food and service are excellent
Cons: They try to sell you a membership and they trick you with confusing information or lie to you. They make you waste your time
Pros: The staff was so friendly and helpful. The food was Great.
Cons: Beds were a little firm for me.
Pros: The staff were super friendly and the restaurants had a great selection of food. Drinks were mixed fast and correctly every time.
Pros: The eggs were actually way too watery.....
The pillows a little hard
Way to warm (uncomfortable) in restaurants; esp. Hibatchi....to smokey, burning in the eyes.
Cons: I didn't like that each time we asked to sit by the window at the Buffet, they directed us to where they wanted anyway.....
review category group of friends
Pros: I loved everything about it! I mean we had so much fun! I've told soooo many people about it already. I cant wait to go back. the staff was AMAZING!
Cons: We ALL agreed the DJ SUCKED! He was NOT pleasing to any of the guest at the lounge parties. They defntly need to contract OUT for their parties. He was the WORSE. he CLEARED the dance floor way to many times and ignored the request of the guest for the most part. that was a major turn off. Esp when all we wanted to do was dance and have fun.
review category group of friends
Pros: The staff and service was amazing! My expectations were surpassed and I will definitely go there again.
Cons: They need to work on the entertainment portion of the resort. The DJ was not good. He kept losing the momentum of the crowd.
Pros: 2nd time back here we love it!!! We will continue to come back!!
Verified Hotel Guest
Pros: The food was great, the size was great. Easy to walk around.
Cons: The breakfast buffet was so warm it was hard to eat inside. Also, the hotel rooms were really warm which made it hard to sleep.
Pros: Overall the food was very good!
the italian restaurant on the premises serve world class tiramisu and cream caramel. absolutely outstanding.
the wine lists are extensive and they have amazing Mexican wines.
Cons: the asian/pacific restaurant is not that great. the sushi was a bit disappointing.
Pros: Rate was a lot higher when I arrived... Compared to rate I saw when booking... I never would have stayed at such a high rate if I had read the email confirmation which, looking back,showed the higher rate.
Check in procedure is stiff, bureaucratic, slow....then there's " the talk" about " the offer".,, not time share but... I skipped the chance to learn more and get freebies but I learned from another AMA guest that the " deal" is crazy expensive.
Anyhoo, if you like all- inclusives that offer decent food and cheesy entertainment, this could work.
The waiter in main dining room was really nice,
Fruit at breakfast buffet was awesome.
Steak at ocean view restaurant was awful.
I needed a place for a brief stay between other hotels and this would have been ok if the price I saw while booking matched the much higher price I was charged.
I emailed and still hope AMA will give me a refund soon.
Pros: I thought that the hotel was old but I was surprised! Colonial style and very well conserved, new, clean! Great breakfast and food in general!
Another great aspect is that you don't need to reserve to go to the different hotel restaurants! :)
Very friendly staff as well.
Cons: Sometimes the housekeeper put my things on the drawer or just stored things and I didn't like it.
Pros: The size of the property was not too big, not too small - it was just right. The staff was very friendly and helpful, without being overboard; they seemed sincere. There were plenty of activities and a good variety, with little pressure to participate - only if we wanted to. The entertainment staff was terrific, very friendly and helpful. Great variety of restaurant choices and places to get a drink. Food was very good for an all-inclusive and plenty of choices. We loved the special events at night, including outdoor dining around the pool with entertainment. Service at the pool and beach was great - never had to hunt down a server. Housekeeping was good - twice a day visits.
Cons: Temperature regulation in the room - our room was often chilly. It would be great if there was a ceiling fan in the room. We appreciated no smoking allowed inside the buildings, but wish smoking had been limited around the pool.
Cons: Dinners were of poor quality
Pros: 4.5 star all inclusive out of 5
Cons: Desserts could have been better but food was great overall.
Pros: Staff was great.
Cons: Internet and cable TV went out for a few hours on two days of our stay
Pros: Excellent staff really make this place. The all inclusive was excellent .
Cons: The wifi was poor in the room . The maids need to consider other people staying underneath rooms when cleaning . I was woken up a few times by moving furniture. The hard sell on the timeshare was annoying .
Pros: The food
Cons: Beach is bad
Ac wasn't very good
Pros: Friendly staff.
Cons: Food looked delicious, but lacked taste. The offered cocktails had actually no alcoholic incrediences. Noise level in rooms are very high.
Pros: Very friendly staff
Cons: Beach had lots of seaweed
Pros: Good food options
Cons: First room our "tropical view" was of kayak storage. First andsecond rooms didn't have ac, and we went back and forth withconceirge for half our stay about it "being fixed in 30minutes". Second room I woke up with eighteen bug bites on my leftcalf. It clearly has been an issue before because they immediatelyswitched us to another room.
Pros: Excellent service
Cons: Too many Packers fans
review category group of friends
Pros: We loved the location and the grounds. The beach is not very big, but it is sufficient and the closeness the the water is quite nice. The general staff is friendly and very helpful.
Cons: I selected Secrets for our group of eight people based on ratings/reviews. We were quite disappointed to have a very different experience. My written request for an upper floor was ignored. Our room was on the first floor. We woke each morning before 7 am, to the sounds of furniture dragging across the floor in an adjacent room or patio/balcony. There was exterior painting occurring before 7 am - even though our stay was during "high" season and maintenance should be complete in "low" season. Painters appeared on our patio/balconies suddenly and without warning at various times during the day. Finally, a good part of the hotel smelled of mildew. This included our rooms and linens. The front desk was neither accommodating nor apologetic.
Pros: Great time, Excellent staff, great food, many activities, and very nice room.
Pros: Liked, no wristbands, no kids, al a carte meals with no reservations with the exception of the hibachi grill.Premium drinks and pool and beach service. Good variety of activities during the day if you choose to participate. Liked live singer in lobby in evening. Would of liked to have had more of this being Xmas, maybe a mariachi band . Did like santas arrival by helicopter Christmas day by pool , would of been a nice touch if he'd given out candy canes or a small Christmas treat of some kind. Also more decorations in complex would of been nice instead of being contained to main lobby. Even a card in room welcoming for the holidays , something simple would of been a nice touch.
Cons: Didn't like smell from pool in lower lobby. Wasn't cleaned entire time we were there and it stunk! Train in pool didn't run although it appeared that it could or should.Inconsistency in time rooms were cleaned and always something forgotten or missing when serviced.
The buffet for breakfast and lunch was the same every day, no variety . Maple syrup by egg station not by pancakes and waffles.
The entertainment in the evening was among worst I've seen , times weren't on board by venue and changed to different time daily. Needs major improvement , with more entertainment , music in lobby and by pool.
Was disappointed that they had special dinners available for Christmas but only if you purchased wine $150. Entertainment on Christmas eve was less than I would of expected seeing as we paid additional charge.
Buffet should of been different on Christmas day for people who don't drink and didn't want to pay additional fee for the special dinners. By the menus would have no idea it was a special
Occasion. Also no special entertainment in lobby or elsewhere during evening on Christmas day unless u participated in the special
Would of liked to have seen some kind of shuttle service offered to town and or airport.
review category group of friends
Pros: The staff were very good, food and drinks were excellent. Our room was clean and comfortable. Enjoyed watching the colorful birds and coati family walking by our patio in the morning.
Cons: It was unclear if transport to and from the airport was included. Depended on who you booked with and Booking.com was one that didn't provide it. It was a problem arriving with friends; some had airport transfers and some didn't. Hotel was kind of ambiguous when asked about it.
Pros: Everything was fantastic! The spa was the best we have ever been to!