Secrets Maroma Beach Riviera Cancun

AAA Inspector Rating
8.7
Wonderful
69 Guest Ratings
Carr Federal 307 Chetumal-Cancun KM 306.5
Playa Del Carmen, QR 77710- Map It
Photos
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AAA Inspector Notes
Looking to be pampered in luxurious surroundings, then this is the oceanfront resort for you! There are several room types to choose from including the preferred level with a balcony whirlpool. The master suites offer the optimum comfort level but my favorite are the ground floor swim-out units. Catering to the upscale traveler, the resort offers a multitude of recreational activities and services. From a bicycle tour to cross fit training and weekly beach fiestas there's something for everyone. Afternoon tea is served in the lobby every afternoon and includes flaming coffee drinks. Smoke free premises. 412 units. 3-4 stories, interior/exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. 10.6 mi (17 km) s of Puerto Morelos; between Puerto Morelos and Playa del Carmen. Carr Federal 307 Chetumal-Cancun KM 306.5 77710.
Pool
heated outdoor.
Parking
on-site and valet.
Dining & Entertainment
7 restaurants, full bar, nightclub, entertainment.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, self-propelled boats, scuba diving, snorkeling, miniature golf, tennis, recreation programs, bicycles, game room, lawn sports, exercise room, spa.
Guest Services
valet laundry, rental car service, luggage security pick-up, airport transportation, room service.
Terms
age restrictions may apply, 3 day cancellation notice-fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 69 guests
Showing reviews 1 - 5 of 40
4.0
Denie
Disappointing
mature couple
08-05-2016
Pros:
Cons: Staff was not helpful on a number of occasions for seating or restaurant reservations even though we had about 30 of us there. Also, cleaning crew did not even refill soap or shampoo.
7.5
Anonymous
Good
young couple
08-03-2016
Pros:
Cons: The food was not that good and it took a long time to get the food at certain restaraunts.
4.6
Aaron
Disappointing
young couple
07-13-2016
Pros: property was nice, scenery was beautiful. Upgraded to the honeymoon suite and the room was really nice. I don't think it warranted the cost of the upgrade though.
Cons: Service was subpar at best. Definitely did not receive 5 diamond service. Did not seem like there were enough servers ever working and waited way to long to be asked if drinks were needed and then subsequent receiving those drinks. First day we agreed to a sales presentation that was supposed to last 90 mins with breakfast, it took almost 3 hours and was very high pressure. Had a couple of other issues and told them to our personal concierge. was told that she would be speaking with the appropriate people and would follow up with me. Never followed up, upon checking out, no one else was aware of our issues and of course the appropriate people were not available at that time. I received an email from the head chief concierge asking me to contact him to discuss my issues. Spoke with him on friday and was assured I would receive a follow call the following Monday. It is now wednesday and I have yet to receive a follow up even after sending two additional emails.
10.0
Anonymous
Exceptional
mature couple
07-10-2016
Pros: The staff was absolutely amazing - they are what make the resort so special. The beach is beautiful!!
Cons: The resort plays "techno" music at the pool and during the evening outdoor dinners. The music was especially loud and unwelcome on a couple of occasions.
6.3
Bina
Pleasant
young couple
07-07-2016
Pros: They get you and spoil your vacation when they try selling the unlimited vacation club Resort had way too many bugs and the food was mediocre
Cons: Unlimited vacation club selling
Showing reviews 1 - 5 of 40