Viceroy Riviera Maya

AAA Inspector Rating
8.7
Wonderful
30 Guest Ratings
Ave Fracc 7 Mz 20 Lote 5 y 6 Xcalacoco
Playa Del Carmen, QR 77710- Map It
Photos
X
AAA Inspector Notes
Ideal for a romantic getaway, this chic property features individual bungalows scattered about a jungle-like setting. Service is attentive, yet discreet. Each unit has a large, furnished terrace replete with a personal plunge pool and Balinese bed. Smoke free premises. 41 units. 1 story, exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Boutique Hotel
Location
Oceanfront. Between Playa del Carmen and Puerto Morelos, follow signs; in Princess Hotel complex. Ave Fracc 7 Mz 20 Lote 5 y 6 Xcalacoco 77710.
Pool
heated outdoor.
Parking
on-site and valet.
Dining & Entertainment
2 restaurants, full bar.
Room Amenities
coffeemakers, wireless Internet, safes.
Sports & Recreation
hot tub, steamroom, self-propelled boats, snorkeling, recreation programs, exercise room, spa.
Guest Services
valet laundry, luggage security pick-up, airport transportation, room service.
Terms
age restrictions may apply, 14 day cancellation notice-fee imposed, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 30 guests
Showing reviews 1 - 5 of 14
9.2
Rob
Wonderful
young couple
09-11-2016
Pros: The staff were super attentive. The spa. Breakfast
Cons: The mosquitos ... The hotel is centred almost lush tropical vegetation.
9.6
Jean
Exceptional
mature couple
08-28-2016
Pros: Hidden treasure right on the beautifull beach - really nice staff - discreet and always here. Excellent service - wonderful Spa and facilities. Highly recommended.
Cons: Well - a small details when you have nothing bad to say : the music on breakfast was to us not really appropriate ...
10.0
Robert
Exceptional
young couple
08-14-2016
Pros: It's not only the touches expected from a luxury hotel on this range. It's the unexpected details that surprise and greet you . There's loads of privacy in the rainforest complex and you will almost not notice any other guests. Always a quiet spot (hanging double bed or deck chair) available by the pool or on the neatly tendered beach or at La Marea restaurant. Staff are expertly trained and will make every effort to make you feel like a VIP even if you're not one. Food (breakfast and dinners) are masterfully prepared by the chef. Two thumbs up.
Cons: Flawless hotel. N/A
7.1
Out
Good
mature couple
05-12-2016
Pros: spa treatments were nice.
Cons: The hotel felt out dated. The food was average and there were not enough events or perks from the hotel that felt communal. The staff was just ok and the pool and whirl pool were unkept. There were a lot of mosquitos to the point where it was uncomfortable. The spa was small and amenities were very basic. Overall the experience was average and I would have to say that the viceroy felt over-rated.
2.9
Lukas
Poor
mature couple
03-25-2016
Pros: Nothing really
Cons: Condition of the room was not good. Service is TERRIBLE! You do not see any managers and the waiters and pool staff do not seem motivated or willing to help. They congregate around the bar area to talk to each other. It takes them almost ONE HOUR to serve breakfast in the restaurant!!!. Some coffee mugs and plates are broken, in villa pool was never cleaned during our stay, etc.
Showing reviews 1 - 5 of 14