Ideal for a romantic getaway, this chic property features individual bungalows scattered about a jungle-like setting. Service is attentive, yet discreet. Each unit has a large, furnished terrace replete with a personal plunge pool and Balinese bed.
Smoke free premises. 41 units. 1 story, exterior corridors.
valet laundry, luggage security pick-up, airport transportation, room service.
age restrictions may apply, 14 day cancellation notice-fee imposed, pets (extra charge).
OVERALL GUEST SCORE
Based on Ratings from 30 guests
Showing reviews 1 - 5 of 14
Pros: The staff were super attentive.
Cons: The mosquitos ... The hotel is centred almost lush tropical vegetation.
Pros: Hidden treasure right on the beautifull beach - really nice staff - discreet and always here. Excellent service - wonderful Spa and facilities. Highly recommended.
Cons: Well - a small details when you have nothing bad to say : the music on breakfast was to us not really appropriate ...
Pros: It's not only the touches expected from a luxury hotel on this range. It's the unexpected details that surprise and greet you . There's loads of privacy in the rainforest complex and you will almost not notice any other guests. Always a quiet spot (hanging double bed or deck chair) available by the pool or on the neatly tendered beach or at La Marea restaurant. Staff are expertly trained and will make every effort to make you feel like a VIP even if you're not one. Food (breakfast and dinners) are masterfully prepared by the chef. Two thumbs up.
Cons: Flawless hotel. N/A
Pros: spa treatments were nice.
Cons: The hotel felt out dated. The food was average and there were not enough events or perks from the hotel that felt communal. The staff was just ok and the pool and whirl pool were unkept. There were a lot of mosquitos to the point where it was uncomfortable. The spa was small and amenities were very basic. Overall the experience was average and I would have to say that the viceroy felt over-rated.
Pros: Nothing really
Cons: Condition of the room was not good. Service is TERRIBLE! You do not see any managers and the waiters and pool staff do not seem motivated or willing to help. They congregate around the bar area to talk to each other. It takes them almost ONE HOUR to serve breakfast in the restaurant!!!. Some coffee mugs and plates are broken, in villa pool was never cleaned during our stay, etc.
review category group of friends
Pros: Phenomenal hotel, starting with amenities to staff. I travel a lot, but this is by far the best place I have ever stayed at. Exclusive luxury with fantastic service and phenomenal food.
Cons: That i had to leave
Pros: The villas are truly amazing and luxurious.
Cons: Food was disappointing, especially given the very high prices. Access is a bit inconvenient, as all the surroundings are under construction.
Pros: professional stuff
Cons: They should warn the guests in advance that there is construction going on, or just dont start at 7am with hammering things.
Pros: - They have a staff called Pepe working at the beach. He was incredible. He's bringing foods & drinks almost non-stop, with good quality. In general, staff is very helpful
- The villas feel like directly in the forest. Often you see monkeys, squirrels etc around your secluded house.
-All included is indeed all-included, with all food (including room service) and quality alcoholic beverages. It doesn't let you down.
Cons: - Since it's practically in the forest, there are a lot of mosquitos and some insects as well, so if you're a person too afraid of these it might be difficult for you.
- The standard Luxury villa has a pool, but no bath or private jacuzzi which I think would made the comfort more complete.
- The price displayed doesn't include the 16% tax and other taxes, so be careful while booking.
Pros: Amazing place and the service was absolutely impeccable!!
Pros: The Staff & their service is like no other simply pretty amazing :)
I love the landscape & the interior design.
It's a very calm & relaxing resort.
Cons: I didn't like the noise of the neighboring hotels
The seaweed wasn't very inviting to go swimming in the ocean even though it's being cleaned up every morning.
And since the hotel only has 2 restaurants there is not a hole lot of variety for food I felt like after 4 nights.
Pros: Food, friendliness, style were all wonderful. We really enjoyed our stay very much and were sad we could stay for longer.
Cons: If it weren't because we were on our honeymoon we wouldn't have decided to spend so much on this luxurious stay, it's too expensive for us.
family with young children
Pros: Pepe the waiter at the Coral Bar and all the staff excellent
Cons: The disco noise next door form Azul
Cons: Well for one, the food is inedible at the hotel. The entire food &bev department is out of order. We tried room service and dining at therestaurant. It was beyond bad. Most rooms, and we tried three, smell andare stale and moist with humidity. Insects everywhere. Over priced. Somany plus plus, that our room ending up costing 1000 dollars instead ofthe 600 listed on booking.com overall we had a terrible experience atviceroy. Thank fully we are now in tulum, and we are much happier here.If you value your money and your holidays, stay away from this hotel.