Viceroy Riviera Maya

AAA Inspector Rating
8.7
Wonderful
37 Guest Ratings
Ave Fracc 7 Mz 20 Lote 5 y 6 Xcalacoco
Playa Del Carmen, QR 77710- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
4.8
Overall
Room5.0
Bath4.6
Public Areas4.6
BEST OF 4 DIAMOND
ARATED
AAA Inspector Notes
Ideal for a romantic getaway, this chic property features individual bungalows scattered about a jungle-like setting. Service is attentive, yet discreet. Each unit has a large, furnished terrace replete with a personal plunge pool and Balinese bed. Smoke free premises. 41 units. 1 story, exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Boutique Hotel
Location
Oceanfront. Between Playa del Carmen and Puerto Morelos, follow signs; in Princess Hotel complex. Ave Fracc 7 Mz 20 Lote 5 y 6 Xcalacoco 77710.
Pool
heated outdoor.
Parking
on-site and valet.
Dining & Entertainment
2 restaurants, full bar.
Room Amenities
coffeemakers, wireless Internet, safes.
Sports & Recreation
hot tub, steamroom, self-propelled boats, snorkeling, recreation programs, exercise room, spa.
Guest Services
valet laundry, luggage security pick-up, airport transportation, room service.
Terms
age restrictions may apply, 14 day cancellation notice-fee imposed, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 37 guests
Showing reviews 1 - 5 of 31
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
11-17-2017
Beautiful hotel with excellent service. Very romantic!
Pros: Seclusion Service Amenities
Cons: No
10.0
Rex
Exceptional
young couple
10-13-2017
Excellent resort for total relaxation.
Pros: Beautiful setting, excellent service and staff and accommodation, would highly recommend the Viceroy to anyone visiting Playa del Carmen.
Cons: Could not find any faults.
8.3
Melinda
Very Good
young couple
10-02-2017
an excellent option to escape...
Pros: We were obliged to spend a couple of days in the Cancun area and chose this hotel to try and avoid the resort atmosphere of the area. The hotel is located on a beautiful property. Very comfortable bed, room and bathroom. I would not, however, recommend this as a romantic boutique hotel on a stunning beach.
Cons: The lack of discretion from the staff. We were non-stop being asked in English and Spanish if everything was okay and whether we needed anything. It felt unauthentic as though the staff were just doing what they were trained to do. After a while, it became very irritating. The standard of the cocktails was appalling. The free coffee in the rooms was undrinkable, the Nespresso pods were an extra charge. A hotel of this standard (and price) should be providing good coffee at no extra cost.
10.0
Deborah
Exceptional
young couple
09-27-2017
Nothing compares to this beautiful...
Pros: We liked the personalized customer service all day and week around! The villas were simply to die for - large but cozy, very clean and beautifully decorated. My favorite item besides the private pool was the outdoor shower.
Cons: There was nothing we disliked.
10.0
Deborah
Exceptional
young couple
09-06-2017
The viceroy is my hands...
Pros: There wasn't anything not to completely love - the moment we arrived til the moment we exited, we were treated so great and so was our dog. They care about making sure you are more than taken care of. The room - exquisite . So Romantic, . We saw monkeys! We enjoyed our private pool and also had a luxurious meal in room.
Cons: That I can't go back every weekend. It was a treat for us . But I will be singing up for the rewards program so I may see them soon!
Showing reviews 1 - 5 of 31