Barceló Maya Palace

AAA Inspector Rating
8.7
Excellent
120 Guest Ratings
Carr Chetumal-Pto. Juárez KM 266.3 Xpu-Ha
Puerto Aventuras, QR 77750- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
4.4
Overall
Room4.1
Bath4.0
Public Areas5.0
AAA Inspector Notes
Inspector Pick (Pool): I find the oceanfront pools to be exceptional with built in jets and massage showers not to mention the sheer size.
This large, family-oriented resort on the Riviera Maya offers plenty of activities to keep all ages busy and happy. Spacious guest rooms feature contemporary-style décor, along with sofa seating. Premium guest units offer extra amenities and services like complimentary internet access and in-room dining. The lobby features a stylish Art Deco and retro-influenced design, and there are amazing wall murals and stupendous views throughout. Concierge stations are conveniently located on the first floor of each building. Dining options include a variety of themed restaurants, all with both indoor and outdoor terrace seating. Recreational amenities include a huge, lagoon-style swimming pool, a junior Olympic-size lap pool, bowling, mini-golf, a kids' club (open daily 9-5) and a dolphin interaction experience (for an extra fee). A property-wide shuttle running daily 8 a.m.-2 a.m. can take you to sister properties and additional activity sites. 756 units. 3 stories, interior/exterior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. Chetumal Hwy KM 266.6; between Akumal and Puerto Aventuras; 15.6 mi (25 km) s of Playa del Carmen. Carr Chetumal-Pto. Juárez KM 266.3 Xpu-Ha 77750.
Pool
outdoor.
Dining & Entertainment
6 restaurants, full bar, nightclub, entertainment.
Business Services
Available on premises
Room Amenities
coffeemakers, wireless Internet (fee), safes. Some: microwaves.
Sports & Recreation
sauna, hot tub, steamroom, self-propelled boats, boat dock, scuba diving, snorkeling, miniature golf, tennis, recreation programs, kids club, playground, game room, lawn sports, exercise room, spa.
Guest Services
valet laundry, rental car service, luggage security pick-up, airport transportation, room service, child care, area transportation-within resort complex.
Terms
3 day cancellation notice-fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 120 guests
Showing reviews 1 - 5 of 50
9.0
Jennifer
Wonderful
Group Traveler
10-20-2017
Pros: The pools, the view, the rooms, the shopping
Cons: We paid for the palace deluxe. Meh, we could have stayed at the colonial and paid less for more time. Still would have been a great time.
1.0
Josephine
Very Poor
Traveling as Couple
10-20-2017
Pros:
Cons: I just had my wedding there, would not recommend it. They do not cater to couples at all, I asked to save my cake for the next day but they threw it away. The morning after the wedding we waited for our "romantic breakfast" but it never came
10.0
Jose
Exceptional
Family with Young Children
10-20-2017
Pros: Amazing resort with lots of options, an incredible beach with small reef for snorkeling. Very family friendly. The dinner restaurants are top notch and with amazing quality. Friendly staff and too many things to do. Will come back again
Cons: Check in and check out may be lengthy. Was understaffed at reception during our stay. Wifi options and setup is a bit archaic and not very flexible
6.7
Michelle
Pleasant
review category group of friends
10-02-2017
Was great food, and grounds....
Pros: The grounds were beautiful. We felt like the service at the bar was great and the food was really good the entire time.
Cons: The front desk over-charged our group by almost 1000 US dollars. They made a mistake on the conversion rate. We saw it in our bank accounts immediately and worked with staff to show them the error. After being brushed off by the staff at the front desk for the entire weekend, we spent over 2 hours Monday (our last and only sunny day there) arguing with a manager who finally met with us. Now, after a refund was promised, a month later no one as seen the money. We are just now getting an email that all the members of our group need to send emails requesting the refund. Would have been a better stay if this didn't occur. Very sketchy and very poor customer service.
10.0
Octavio
Exceptional
family with young children
08-21-2017
Exceptional
Pros:
Cons:
Showing reviews 1 - 5 of 50