Barceló Maya Palace

AAA Inspector Rating
8.7
Excellent
120 Guest Ratings
Carr Chetumal-Pto. Juárez KM 266.3 Xpu-Ha
Puerto Aventuras, QR 77750- Map It
AAA Inspector Rating Details (scale 1-5)
4.4
Overall
Room4.1
Bath4.0
Public Areas5.0
AAA Inspector Notes
Inspector Pick (Pool): I find the oceanfront pools to be exceptional with built in jets and massage showers not to mention the sheer size.
This large, family-oriented resort on the Riviera Maya offers plenty of activities to keep all ages busy and happy. Spacious guest rooms feature contemporary-style décor, along with sofa seating. Premium guest units offer extra amenities and services like complimentary internet access and in-room dining. The lobby features a stylish Art Deco and retro-influenced design, and there are amazing wall murals and stupendous views throughout. Concierge stations are conveniently located on the first floor of each building. Dining options include a variety of themed restaurants, all with both indoor and outdoor terrace seating. Recreational amenities include a huge, lagoon-style swimming pool, a junior Olympic-size lap pool, bowling, mini-golf, a kids' club (open daily 9-5) and a dolphin interaction experience (for an extra fee). A property-wide shuttle running daily 8 a.m.-2 a.m. can take you to sister properties and additional activity sites. 756 units. 3 stories, interior/exterior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. Chetumal Hwy KM 266.6; between Akumal and Puerto Aventuras; 15.6 mi (25 km) s of Playa del Carmen. Carr Chetumal-Pto. Juárez KM 266.3 Xpu-Ha 77750.
Pool
outdoor.
Dining & Entertainment
6 restaurants, full bar, nightclub, entertainment.
Business Services
Available on premises
Room Amenities
coffeemakers, wireless Internet (fee), safes. Some: microwaves.
Sports & Recreation
sauna, hot tub, steamroom, self-propelled boats, boat dock, scuba diving, snorkeling, miniature golf, tennis, recreation programs, kids club, playground, game room, lawn sports, exercise room, spa.
Guest Services
valet laundry, rental car service, luggage security pick-up, airport transportation, room service, child care, area transportation-within resort complex.
Terms
3 day cancellation notice-fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 120 guests
Showing reviews 1 - 5 of 50
9.0
Lisa
Wonderful
Group Traveler
01-19-2018
It was a beautiful setting for our daughter's wedding. There were a handful of employees that made everything run smoothly. The overall attentiveness or urgency in which we were served by bartenders or employees in the restaurants, or at the water sports was pretty slow and not the best English was spoken. I would improve on the speed/attentiveness to the guests.
Pros: It's cleanliness and grounds were unbelievable
Cons: Paying for internet at hotels of this price/rating is tacky. Super 8 offers free wifi!
9.0
Pamela
Wonderful
Group Traveler
01-19-2018
Pros:
Cons: I wish there were some sort of "golf cart" like shuttle to quickly and easily get from one side of the resort to the other. After 7 days I had very painful blisters from walking end to end multiple times for different activities.
7.0
John
Good
Traveling as Couple
01-19-2018
Pros: Excellent location, beautiful beach. the staff in the buffets, bars and resteraunts were excellent.
Cons: The room. 3 significant problems. 1 potiential fire hazard regarding exposed wires after a unit fell off the wall. The front desk ignored repair requests until I pointed out it was a fire hazard. A sink leaked, and it took 3 days to get a working firdge.
10.0
Craig
Exceptional
Traveling as Couple
01-19-2018
Pros: The food was delicious. The staff was friendly and very accommodating. The beach was nice with safe areas for swimming. Pretty good snorkeling. Plenty of space to spread out on the beach and rows and rows of Palm trees. The pools & grounds are beautiful.
Cons: The beds were decent. I prefer a softer mattress. The mini fridge didn’t keep drinks very cold. They tried to fix it, but it never improved. It’s hard to really complain about this place. It’s amazing.
7.5
Anonymous
Good
mature couple
11-28-2017
Good
Pros:
Cons:
Showing reviews 1 - 5 of 50