Hard Rock Hotel Riviera Maya

AAA Inspector Rating
8.7
Excellent
43 Guest Ratings
Carr Cancun-Chetumal KM 72
Puerto Aventuras, QR 77710- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
4.6
Overall
Room4.5
Bath4.4
Public Areas4.9
ARATED
AAA Inspector Notes
Inspector Pick (Eclectic/Unusual): Tune in and get turned on, as I did, to the fanatasies of the mythical rock n' roll lifestyle by staying at this nirvana for rock music-philiacs.
You can rock on and on at this mega-resort offering a plethora of activities and dining options. One side of the property is exclusively for adults while the other caters to families. Your little rockers and teens will enjoy the kids club while you partake in the more adult oriented activities. The Las Vegas style club is cloaked in silver-platinum colors and has two super-sized jetted tubs on the dance floor. Relaxation can be found at the multi-story spa that boasts 75 treatment rooms. Most of the restaurants have terrific ocean views and you may want to arrive early during peak dining hours. Throughout the hotel you can immerse yourself in authentic memorabilia reflecting the legends of rock n’roll. Upgrade to the 'Rock Royal' section with personalized butler service. Smoke free premises. 1264 units, some two bedrooms. 3 stories, interior/exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. Between Tulum and Puerto Aventuras; 6.7 mi (10.7 km) n of Tulum; just s of Dolphinius Riviera Maya Park. Carr Cancun-Chetumal KM 72 77710.
Pool
heated outdoor.
Parking
on-site and valet.
Dining & Entertainment
9 restaurants, full bar, nightclub, entertainment.
Business Services
Available on premises
Room Amenities
coffeemakers, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, cabanas, self-propelled boats, scuba diving, snorkeling, regulation golf, tennis, recreation programs, kids club, bicycles, playground, game room, lawn sports, health club, spa.
Guest Services
valet laundry, rental car service, luggage security pick-up, airport transportation, room service, child care, area transportation-within resort complex.
Terms
3 day cancellation notice.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 43 guests
Showing reviews 1 - 5 of 24
9.6
Anonymous
Exceptional
05-26-2017
Loved it!
Pros: The hotel was fabulous, Check in staff were very friendly as were the bell boys! The rooms were fantastic and the beds really comfy! The all inclusive selection was on of the best I've seen...we especially enjoyed the ice cream parlour! The food in the Asian was so tasty but the atmosphere was slightly chaotic and very noisy!
Cons: Some of the bar staff I found quite rude! Especially the bar staff at the swim up bar on the heaven side! They were very miserable and didn't acknowledge people waiting for drinks.
10.0
Anonymous
Exceptional
01-26-2017
Best hotel I've ever been.
Pros: Food and drinks were absolutely awesome. Staff was the friendliest you could ask for. I'd say I came back from there somehow spoiled hahaha.
Cons: By the price that they're charging, and considering how far away from the airport they are, they could have any kind of shuttle or transfer service. It was kinda of a hassle getting there from the airport itself.
10.0
Anonymous
Exceptional
01-03-2017
Amazing hotel!
Pros: Staff very attentive, very clean place
Cons: Resort credits not really a saving, we paid nearly £500 more for extras, including private meal, beauty treatments and dry cleaning.
9.2
Anonymous
Wonderful
12-01-2016
Great weekend
Pros: Loved the welcome mojito! Best way to start your vacations. Efficient check in , it took less than 15 minutes. The room was perfectly clean. Eduardo ,the bar tender, prepares amazing cocktails. All the staff were really friendly . Great variety of drinks and food. French restaurant was the best.
Cons: About facilities, pools were crowded, and the hotel does not have a beach but the parties and entertainment compensate those details.
10.0
Anonymous
Exceptional
10-09-2016
Hard rock the best
Pros: Service was great food was great drinks were great
Cons:
Showing reviews 1 - 5 of 24