Hard Rock Hotel Riviera Maya

AAA Inspector Rating
8.7
Excellent
32 Guest Ratings
Carr Cancun-Chetumal KM 72
Puerto Aventuras, QR 77710- Map It
Photos
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AAA Inspector Notes
You can rock on and on at this mega-resort offering a plethora of activities and dining options. One side of the property is exclusively for adults while the other caters to families. Your little rockers and teens will enjoy the kids club while you partake in the more adult oriented activities. The Las Vegas style club is cloaked in silver-platinum colors and has two super-sized jetted tubs on the dance floor. Relaxation can be found at the multi-story spa that boasts over 70 treatment rooms. Most of the restaurants have terrific ocean views and you may want to arrive early during peak dining hours. Throughout the hotel you can immerse yourself in authentic memorabilia reflecting the legends of rock n’roll. Smoke free premises. 1264 units, some two bedrooms. 3 stories, interior/exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. Between Tulum and Puerto Aventuras; 6.7 mi (10.7 km) n of Tulum; just s of Dolphinius Riviera Maya Park. Carr Cancun-Chetumal KM 72 77710.
Pool
outdoor.
Parking
on-site and valet.
Dining & Entertainment
9 restaurants, full bar, nightclub, entertainment.
Business Services
Available on premises
Room Amenities
coffeemakers, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, cabanas, self-propelled boats, scuba diving, snorkeling, regulation golf, tennis, recreation programs, kids club, bicycles, playground, game room, lawn sports, health club, spa.
Guest Services
valet laundry, rental car service, luggage security pick-up, airport transportation, room service, child care, area transportation-within resort complex.
Terms
3 day cancellation notice.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 32 guests
Showing reviews 1 - 5 of 11
10.0
Brikho
Exceptional
mature couple
08-20-2016
Pros: Every thing
Cons: None
9.2
Thomas
Wonderful
family with older children
05-23-2016
Pros: Staff was awesome, amenities were great, pools were great, food was outstanding in every restaurant. Excursions were great. Have been to a few all inclusives and the Hard Rock Heaven rocks !! will definitely be back. Really enjoyed everything. Staff was really dedicated to serve your every need.
Cons: Not a long enough stay (my fault) :) There was nothing that was disappointing. Really a great stay all around.
10.0
Αnne
Exceptional
mature couple
03-13-2016
Pros: Excellent staff. Beautiful facilities!!
Cons:
8.3
Ron
Very Good
young couple
01-24-2016
Pros: Lot of variety in pools, food, ammenities etc.
Cons: Cleaning and housekeeping crews were relentlessly working and the accouterments were very nice. However the rooms and fixtures showed heavy wear and many things just looked "tired". Not worn out and certainly not dirty just very used.
4.6
Kitty
Disappointing
review category group of friends
01-21-2016
Pros: The italian restaurant was nice food.
Cons: The beds were uncomfortable, there was no shade on the beach areas - a balinese bed cost an extra $200 per day, the only option for a little shade - TWO HUNDRED DOLLARS! The food was often bad. I was very disappointed.
Showing reviews 1 - 5 of 11