This sprawling all-inclusive resort, reflecting a tropical oasis, offers nine different room categories from which to choose. Many other perks include a world-class spa and gourmet dining. In the hidden herb garden each Friday the chef hosts a cooking presentation. Double your pleasure by booking one of the preferred guest units which include extra perks and amenities, including use of the spa sauna, steam room and cold plunge pool. Also, the expansive spa features 12 treatment rooms and fish therapy. The swim-out guest units provide another wow factor. The fitness room room is open from 6 am to 8 pm. Children will enjoy the Mayan-themed kids club, open until 10 pm. Twice a week there is an outdoor theme buffet including Mexican and Caribbean themes. The infinity pool faces the ocean.
Meets AAA guest room security requirements. Smoke free premises. 486 units. 5 stories, interior/exterior corridors. Accessibility (Call).
valet laundry, rental car service, luggage security pick-up, airport transportation, room service, child care.
Terms
3 day cancellation notice-fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 90 guests
Showing reviews 1 - 5 of 50
4.2
Carolyn
Disappointing
family with young children
09-29-2016
Pros: Breakfast is good.
Cons: Room was really noisy!
9.2
Kendra
Wonderful
review category group of friends
09-21-2016
Pros: It was my first time at an all inclusive resort and Dreams did not disappoint. I was a bridesmaid in a friends wedding in August 2016. We loved the facility,our room was amazing and the staff was so incredibly friendly and attentive. Every morning we would go to the buffet and get omelettes from the same lady, they were the best. The food was good, the buffet restaurant changed food menus every day. The beach and pool were relaxing and great, we only left the resort once for a snorkeling excursion. The wedding went off without a hitch, the set up was beautiful, simple and classic, a beach front wedding and reception on the boardwalk. All in all, I would recommend Dreams to friends and family.
Cons:
9.6
Graham1991
Exceptional
young couple
09-17-2016
Pros: The infinity pool was spectacular with unbelievable views.the whole complex was just very impressive and the design layout of our room was something I have never seen before.
The staff were ultra friendly as well.
Cons: Unfortunately everything warrant 5 stars for this hotel except for the food. The world cafe was a real disappointment with standard food items like sausages not available every morning for breakfast. It was really limited I it's overrated. The other restaurant where also a real let down with portfino and the seaside cafe very boring menus.
A lot of the time the food was cold and overcooked.
7.5
Jose
Good
young couple
09-15-2016
Pros: Excellent food and service.
Cons: Wifi too weak.
5.8
Wedding
Okay
young couple
09-08-2016
Pros: The bed was very comfortable and the food was pretty good in most restaurants.
Cons: For a premium ocean room, I expected a much better ocean view as well as a nicer room. It seemed like a pretty basic room. There was only 3 beer options at every bar/restaurant. Construction was loud and I heard rumors that the pool was dangerous with people cutting themselves. I hated that I constantly felt like I was being sold something additional -- whether it was a timeshare or a spa package.
8.3
Rafael
Very Good
family with young children
09-06-2016
Pros: Slightly disappointed with Booking.com as room booked and shown on photos were not the same given to us at check in...and when quetioned staff stated that it was def a mistake on the website so I paid extra for nothing really...
Anyway, resort is really good and staff very helpful and friendly.
Do hire a car if you plan to go into town as the resort is a good 20mins driving from either Cancun or Playa del Carmen.
Cons: Room not as per photos on Booking.com website.
7.1
Brigid
Good
young couple
09-03-2016
Pros: Food was absolutely delicious!
The service friendly and polite
Cons: No where to sit in your room for room service meals
7.9
Tara
Good
young couple
09-01-2016
Pros: The majority of employees were nice. Some seemed alittle annoyed when you asked for additional items. The resort was very clean except pool was questionable.
Cons: The pool needs to be closed and redone. A lot of missing tiles and some people got cuts. Pool didn't seem very clean to me on some of the days. Also I hated the long wait times to be seated in the world cafe buffet. It should be self sitting and no waits for a buffet.
10.0
Robert
Exceptional
family with young children
08-15-2016
Pros: Size of resort.
Cons: Only two hibachi tables.
9.2
Harrison
Wonderful
family with older children
08-09-2016
Pros: Service was great
Cons: Food could be a tad better
10.0
Anonymous
Exceptional
family with older children
08-07-2016
Pros: Great location. Clean facility . Specious Rooms. Good food in all the restaurants.
Cons:
9.2
Alisha
Wonderful
review category group of friends
07-27-2016
Pros: Loved the Staff! Loved the property...it was beautiful and very clean. It was also upscale and very relaxing. I loved the breakfast buffet bc there were so many stations to choose from and everything was so fresh! I especially loved the fresh smoothies you could choose what veggies and fruits to put in and also the homemade Sopes! Yummmm!
Property very clean. Pool is nice. Bars are fast and great. Staff exceptional. Don't forget to tip your staff members! They work hard and long hours!
Also if you have the time go on an Excursion. We did Night time Fire Zip Linning, ATV Riding, River Swim, and rafting all inclusive event...So much funnnn! they offer this at the reception area of the hotel it is about $170USD and they feed you and provide transportation to and from. Totally worth it... but its half a day. We went 4:15pm-11:30pm
Cons: The property is very far from Cancun actual city and the cluster hotel area. So this resort is more remote making it more relaxing, but a task to get somewhere else if you get tired of the resort and want to explore.
also be careful the floors in your room will get wet for some reason and become slippery...that was annoying...but minor!
10.0
Juan
Exceptional
young couple
07-26-2016
Pros: Rooms were big and spacious. Very friendly staff. Food was great! Regina and Lizzy in entertainment were very friendly and ensured a great time.
Cons:
8.8
Conal
Excellent
young couple
07-21-2016
Pros: We stayed in a premium deluxe room king bed with a plunge pool and the room was extremely nice. Majority of staff were very attentive particularly Rafael at the beach bar, the maitre D on duty at the world cafe at breakfast and the waiters in the French restaurant. The food in the French restaurant was beautiful (as good as you would get on a la carte menu in a standalone restaurant), there was a great selection of food at the breakfast buffet and the food you could get by the pool during the day (Burgers, pizzas etc.) was nice. Really good selection of drinks especially spirits at the bar and wine is free everywhere as long as you order a glass rather than bottle.
Cons: First impressions of the service were poor. During check in we were very quickly being told about preferred members club and other resorts owned by the company that were adult only and would be great as you wouldn't have kids bothering you (bearing in mind we had just checked in for 6 days on honeymoon and this wasn't a common holiday for us). On arrival there seemed to be very little options of food (turns out between 5 and 7 most places stop lunch and get ready for dinner so was just unfortunate timing to arrive). We ordered pizza from room service on 2 occasions which was not very nice (definitely frozen pizzas but not particularly nice ones at that). That evening we went to the Mexican restaurant which despite other reviews we had read the food again was poor - we had 3 courses served to us in the space of half an hour and none of them were particularly nice. Sometimes quick service is good but when you're at an all inclusive your days aren't exactly jam packed so it's nice to enjoy your meals. At check in we were promised a honeymoon package (not sure what this included but it was never received). There was a handful of places where the service was extremely slow - table service at the lobby bar in particular (despite tipping) and we were waiting for 10 mins outside the steak restaurant by the pool one night even though it was fairly quiet and waiters passed us by a couple of times without any acknowledgment - we ended up going to a different restaurant after this happened as you didn't feel particularly welcomed by this. There is a mini bar included in the room which has 4 bottles of water, corona and some soft drinks but it would be really nice if it also contained some snacks. There is music played by the pool each day as well which really adds to a relaxed atmosphere but the songs were almost identical each day so it's get a bit repetitive after day 5. Despite the above everything else during the stay was brilliant.
9.2
Daniel
Wonderful
family with young children
07-19-2016
Pros: The pool was beautiful and the staff was great
Cons: Glass doors on the bathroom and shower stall and the bartenders watered down the drinks
7.5
Irwin
Good
mature couple
07-12-2016
Pros: Room was beautiful. Staff was very friendly
Cons: Food could have been better. My room was made up after 4pm and turn down was after 9pm
9.6
Alove
Exceptional
young couple
06-21-2016
Pros: The hotel was beautiful and the food and drinks were great while dining!
Cons: The housekeeping staff was very slow.. we were on the way to a wedding and they took over 2 hours to bring an iron.
7.9
Anonymous
Good
mature couple
06-18-2016
Pros:
Cons: Don't do the "Discount" meeting. They sell you harder than a timeshare. Lots of weddings.
8.8
Anonymous
Excellent
young couple
06-05-2016
Pros: World Cafe & El Patio were great for food! The facility as a whole was very comfortable & staff were warm. Entertainment team was active and high energy in their interactive events. We loved the pools which were well kept. Location is central to anywhere you'd want to visit and took no more than 30minutes to get anywhere (Cancun, Xcaret, airport)
Cons: The $200 credit felt like a scam considering it couldn't be used freely. The daily entertainment events info sheet was not provided regularly. We would've appreciated a brief tour or map at check in of the facilities (I.e we didn't realize there was a difference between one side of the beach and the other "romantic" site- by the time we did it was occupied with weddings)
9.6
Amanda
Exceptional
mature couple
05-29-2016
Pros: Great Service staff, good food, beautiful grounds.
Cons: Too many weddings that keep other guests from enjoyment of all the spaces.
10.0
Anonymous
Exceptional
family with young children
05-24-2016
Pros: Everything
Cons: Nothing
8.3
Chanda
Very Good
review category group of friends
05-11-2016
Pros: but the pool was amazing!! And they had a very attentive wait staff... We never went empty handed.
Cons: The food was quite terrible
10.0
Rosetta
Exceptional
solo traveller
05-06-2016
Pros: Everything was like being in Paradise. The Mexican people are wonderful. They work a 10 hour day and are as pleasant at 7 in the morning as they r at 5 in the afternoon, no matter what shift. I felt very welcomed in Mexico and surely will revisit
Cons: Nothing could have been better
10.0
Gordon
Exceptional
mature couple
04-16-2016
Pros: Fabulous location, facilities and personal attention.
Great staff!
Excellent food and service at the restaurants!
comp water sports etc... ALL GOOD!
Cons: all good!
5.4
Laurie
Fair
solo traveller
04-07-2016
Pros: The style of the room
Cons: The so called ocean view rooms were a joke. Not worth 200.00 more. Most staff members were rude. The only music played was Rap for 95% of the time music was playing. Not enough shows or times. Didn't like sales people set up through the main area twice while we were there. Had to wear shoes and cover ups anywhere except outside. Will never stay off strip again. Everything shut down early. Workers didn't seem like they wanted to wait on you
9.6
Ed
Exceptional
review category group of friends
03-18-2016
Pros: The beach is beautiful, facilities are excellent, spa was great and food was excellent
Cons: Did not appreciate the salesman in lobby upon check in trying to sell vacation package in related hotels
10.0
Mjg
Exceptional
young couple
03-13-2016
Pros: Everything!! It was absolutely beautiful with great service.
Cons: The resort was perfect. I couldn't have asked for anything better
9.6
Overall
Exceptional
review category group of friends
03-13-2016
Pros:
Cons: Taxi rides to town were to expensive. Night club closed to early.
10.0
Adriana
Exceptional
mature couple
02-27-2016
Pros: Everything was perfect...the only not very nice thing was the Italian Restauran
Cons: The Italian restaurant: Noisy, ugly decoration...one waiter was holding the head of a guest, pouring tequila in the mouth. You really need to rethink that place...dare to say even the menue
8.3
Michelle
Very Good
review category group of friends
02-26-2016
Pros: Bartenders were perfect and quick to serve. The French and Steak restaurant served very good quality food.
Cons: Hot tubs had children in them all of the time
Restaurants were overcrowded and you could not make reservations at most. If you could you had to be there at 3:30 in the afternoon and wait in line to make a reservation for the Hibachi grill. Did not like the unprivacy of the bathroom area. Traveling with family and friends. Not a fan of the glass doors and no doors.
10.0
Margaret
Exceptional
family with young children
02-16-2016
Pros: food was good kids club staff were ecellent
Cons: a little noisy on the second floor Last time we were on the fifth floor
also found out late in the week about out door preferred club beach access.
5.0
Anonymous
Fair
review category group of friends
01-19-2016
Pros:
Cons: Even though you reserve a king bed, they don't give it to you and tell you need to upgrade for that bed. Very dishonest.
5.8
Bosque
Okay
family with older children
01-04-2016
Pros: Friendly staff, ok facilities, very family friendly. Kids activities were plentiful and activities team members were very friendly.
Cons: Food was beyond mediocre, reminded me of hospital or college dorm room fare. Value for the money is among the worst hotel experiences of my life--if you must stay at a all-inclusive resort, find one with better food!
5.8
Feng
Okay
family with older children
12-30-2015
Pros: the service are good for the staff of hotel
Cons: they give wrong bed style and nothing happen!
5.0
Anonymous
Fair
young couple
12-12-2015
Pros: French restaurant
Cons: Food wasn't great, room service was AWFUL, too crowded in restaurants, staff was negligent in caring for property and as a result there was a safety incident in the pool.
10.0
Ma
Exceptional
mature couple
10-19-2015
Pros: The beaches and service
Cons:
9.2
Marc
Wonderful
young couple
10-11-2015
Pros: 7 different Restaurants! Wonderful beach! Rooms Large.
Cons: WiFi very unstable. Sometimes long waiting que for Dinner. Food was okay.
9.2
Rosalys
Wonderful
mature couple
09-11-2015
Pros: Food, Service and staff were great!
Cons: Seaweed problem at the beach. Could not enjoy the beach at all. This was the main purpose to go to Cancun. Water was very dark.
9.6
David
Exceptional
young couple
08-16-2015
Pros: Room and grounds were impeccably clean. Staff is so friendly and pleasant
Cons: Not the resorts fault but the beach shoreline was covered in seaweed. A smell was generated from that seaweed that was not pleasant. However I'm from south Florida and all Caribbean shores are dealing with this seasonal and necessary act of mother nature
7.9
Anonymous
Good
family with older children
07-24-2015
Pros: The restaurant selection was great!
Cons: The beach and ocean had tons of seaweed. Swimming wasn't really possible.
2.5
Ahmad
Poor
review category group of friends
07-12-2015
Pros: Nothing
Cons: Everything
7.5
Anthony
Good
young couple
05-16-2015
Pros: Resort grounds were similar to pictures which was nice.
Cons: The beach area was poor in comparisson to neighboring Cancun.
8.8
Robert
Excellent
family with older children
03-26-2015
Pros: Great resort, location and restaurants.
The staff was very friendly and helpful.
Cons: The weed collection on the beach was very disappointing. Our room near the stairs and elevators was very noisy late at night and early in the morning.
10.0
Carolyn
Exceptional
mature couple
03-16-2015
Pros: The pool was wonderful, the food high quality. A great place for kids and families
Cons:
8.3
Ricardo
Very Good
family with young children
03-15-2015
Pros: awesome place for kids.. .good food and awesome service
Cons: I upgraded for a private pool suite which was impossible to use as it is really cold. Kids didn't even get close due to it (imaine!, kids not wanting to get into a pool... that is COLD!)
8.3
Anonymous
Very Good
young couple
03-15-2015
Pros: -Beach with smooth sand
-Big outdoor pool
Cons: -Need some improvements in food quality
-Wifi access quality
9.2
Kelly
Wonderful
young couple
03-14-2015
Pros: Staff was great. Services were excellent.
Cons: They messed up our reservation but worked to correct it.
7.1
Anonymous
Good
young couple
03-13-2015
Pros: Pool nice , staff nice.
Cons: Food below average. Lack of selection @ buffet and barely average quality. Sushi was terrible.
Beach not light blue or green. Darker water due to seaweeds. They need to clean up the seaweed under the water.
Tulum or Carmen has much better beach.
PS. Volleyball should not be scheduled in wedding background during wedding hours.
10.0
Joseph
Exceptional
mature couple
03-01-2015
Pros: The staff was amazing!
Cons: People were very nosy in halls
9.6
Ed
Exceptional
mature couple
02-13-2015
Pros: The resort was clean , food in restaurants was excellent . Staff was extremely friendly. Alfredo our waiter was great, never let us go thirsty
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