Dreams Riviera Cancun Resort & Spa

AAA Inspector Rating

8.7

Excellent

126 Guest Ratings

Calle 55 SMZ 11 Mz 4 Lote 1-01

Puerto Morelos, QR 77580- Map It

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AAA Inspector Rating Details (scale 1-5)

4.5

Overall

Room4.6

Bath4.3

Public Areas4.5

AAA Inspector Notes

This sprawling all-inclusive resort, reflecting a tropical oasis, offers nine different room categories from which to choose. Many other perks include a world-class spa and gourmet dining. In the hidden herb garden each Friday the chef hosts a cooking presentation. Double your pleasure by booking one of the preferred guest units which include extra perks and amenities, including use of the spa sauna, steam room and cold plunge pool. Also, the expansive spa features 12 treatment rooms and fish therapy. The swim-out guest units provide another wow factor. The fitness room room is open from 6 am to 8 pm. Children will enjoy the Mayan-themed kids club, open until 10 pm. Twice a week there is an outdoor theme buffet including Mexican and Caribbean themes. The infinity pool faces the ocean. Meets AAA guest room security requirements. Smoke free premises. 486 units. 5 stories, interior/exterior corridors. Accessibility (Call).

More about Puerto Morelos, QR More Hotels in Puerto Morelos, QR

Amenities & Services

WiFi

Swimming Pool

Pets Allowed

Fitness Center

ECO Friendly

Electric Charging

Accessible

Business Center

Type

Resort Hotel

Location

Oceanfront. 1.5 mi (2.4 km) n of Puerto Morelos. Calle 55 SMZ 11 Mz 4 Lote 1-01 77580.

Pool

heated outdoor.

Parking

valet only.

Dining & Entertainment

7 restaurants, full bar, nightclub, entertainment.

Room Amenities

coffeemakers, pay movies, wireless Internet, safes. Some: microwaves.

Sports & Recreation

sauna, hot tub, steamroom, cabanas, self-propelled boats, scuba diving, snorkeling, recreation programs, kids club, bicycles, playground, game room, lawn sports, exercise room, spa.

Guest Services

valet laundry, rental car service, luggage security pick-up, airport transportation, room service, child care.

Terms

3 day cancellation notice-fee imposed.

Guest Ratings

OVERALL GUEST SCORE

Excellent

Based on Ratings from 126 guests

Showing reviews 1 - 5 of 50

6.0

Anonymous

Pleasant

08-11-2017

Pros: The waiter/bar staff

Cons: The foodcould have been better. Too many kids!

10.0

Anonymous

Exceptional

08-15-2017

Can't wait to come back

Pros: I loved the staff. Made me feel like a king.

Cons: Not much to complain about

10.0

Anonymous

Exceptional

07-10-2017

Exceptional

Pros: Layout of hotel. Food was excellent. With a nice verities of food

Cons: The check in counter not enough staff waited to long to check in an out.

4.6

Anonymous

Disappointing

07-09-2017

Construction zone

Pros: Plunge pool outside rooms

Cons: Construction everywhere!! Orange tape and tons of workers with power tools between infinity pool and beach. Beach was covered in seaweed. Requested a change of hotel but never received a response.

8.3

Anonymous

Very Good

07-03-2017

Very good

Pros: Very comfortable room. Restaurant dinners fine. Staff very helpful, for example, Rebecca in the bar in evenings. Check-in and Check-out very smooth.

Cons: Buffet breakfast very mediocre - may simply be catering for such a number of people. Expensive, although it was high-season. Good wines but way over-priced. Overall, I realize I don't fit so well in these huge hotels. back to the smaller, boutique hotel style next time.

9.6

Anonymous

Exceptional

06-26-2017

Exceptional

Pros: The staff was always helpful and super kind

Cons: How far it was from Cancun itself... i didn't think it was that far and the cost for transportation to there was a bit much. Not many shops

8.3

Anonymous

Very Good

06-06-2017

Very good

Pros: All inclusive

Cons: Need hotel sponsored transport to airport

9.6

Anonymous

Exceptional

05-28-2017

Exceptional

Pros: The staff was excellent! Friendly and every helpful.

Cons: The pools and most bars close very early.

3.8

Anonymous

Poor

05-09-2017

Should be called "Nightmares"

Pros: Nothing.

Cons: Food is truly awful. And if you want to inflict even more pain on yourself have a glass of "wine" with it!

3.8

Anonymous

Poor

04-25-2017

Never all inclusive again

Pros: Pool exercise

Cons: Rest Food was horrible and very unhealthy

4.6

Anonymous

Disappointing

04-17-2017

Disappointing

Pros:

Cons: Never got a welcome package, beach area was disgusting with seaweed, wouldn't recommend this resort

2.5

Anonymous

Poor

04-06-2017

Very poor

Pros: Pool servers were excellent. Very attentive and friendly.

Cons: The front-desk staff was terribly rude. There was a huge disconnect btw front desk and pool/restaurant servers. The hotel room had many problems from our keys not working , the toilet continuously flushing all night, to the rooms lack of privacy. Our plunge pool was dirty, as were all the other pools. I had to call 3 times to get them to clean it. It was still dirty afterward. So many things went wrong and staff acted like they didn't care.

7.1

Anonymous

Good

03-09-2017

Honest review compared to many...

Pros: Most meals were good to very good

Cons: Service in restaurants for lunch and breakfast very slow Better service during evening meals

10.0

Anonymous

Exceptional

03-06-2017

Beautiful resort.

Pros: Food is very nice, room is very comfortable and pretty, bed is super comfortable, service-great, cleanliness-great, staff is friendly and helpful, pool is lovely. A very nice size resort. Glad you don't need reservations for dinner.

Cons: Be careful walking around the pool. The patio is terraced and it is easy to miss a step.

8.3

Anonymous

Very Good

03-01-2017

Clean, family friendly, restricted.

Pros: Room was amazing

Cons: Everything closed too early. If I paid that much money, I should've been able to swim past 7pm.

10.0

Anonymous

Exceptional

01-18-2017

Dreams was a Dream!

Pros: Loved Oceana for just about every meal. Tuna was excellent! Loved all the nightly entertainment and Edherd was an awesome server!

Cons: Could have done without the birds flying in and out of the Seaside Grill and Oceana.

8.3

Anonymous

Very Good

01-08-2017

Very good

Pros: The amazing staff was one of the best parts of our stay. Every person we met was helpful and accommodating and would go out of their way for guests. We enjoyed getting to know several of the staff memebers we would run into every day. Genesis, the lady at the concierge is absolutely fantastic, and our kids loved her. Can't speak highly enough about her! The food was good and the hotel was tidy. The hotel lobby is very nice, and the nighttime entertainment was very good.

Cons: The spa is ridiculously overpriced, the outside activities booked through the hotel are overpriced, taxi services are extremely overpriced, items in the hotels shops are overpruced, Basically anything you pay extra for will cost several times what it should realistically cost. They had an artisanal market set up a couple of the nights, and the vendors were uncomfortably pushy. The hotel has a VIP sales team based in the main lobby that trick customers into visiting their nearby sister hotels by offering free spa vouchers, which in reality is a complete scam and a waste of half a day. The concierge and hotel receptionists don't have much to do with the sales team, but since they are based right next to each other in the main lobby, unfortunately they end up taking a lot of abuse from angry guests who were tricked into visiting these other hotels. We had a room with a plungepool that never got direct sunlight, which was a shame because the water was too cold to swim in.

10.0

Anonymous

Exceptional

12-27-2016

Fantastic Family Vacation

Pros: Staff was very warm and welcoming. Location was great and super easy transport from airport. Very drinkable house wines, which was unexpected! Great and easy trip with pre-schoolers, including wonderful Kids Club. We had a fantastic trip!

Cons: Not a huge complaint, but not permitting reservations at any of the restaurants made for long waits a few nights, which we had to forego with the little ones.

7.1

Anonymous

Good

12-25-2016

A 4 star at best....

Pros: My kids had fun and enjoyed the activities like archery and rifle. They really enjoyed the counselors who were very nice to them. The staff in general was overall very nice and accommodating. Food options were better than most all-inclusive resorts we've been to. The waiter Alberto who seemed to always be with us was super attentive and wonderful. Would have been better if my kids were 4-8 years old. Very family oriented. Glad I booked room with private Plunge Pool. That was really cool.

Cons: Not a 5 star resort in my view although it was nice, I could only give it 4 stars max. I'm not really a big fan of the all-inclusive concept so take that for what it's worth. Since I already live in south Florida, I am not wowed by the beaches and the weather so I can see how people living up north would find this to be a week of heaven and paradise so my review may not be totally fair or reflective of the views of the majority of people who stayed here. The gym facility was quite disappointing and spa is certainly not what anyone could consider "World Class". Spa treatments were way overpriced, more than the typical Ritz or Four Seasons for similar services.

7.1

Anonymous

Good

12-12-2016

Good

Pros:

Cons: The food is really substandard. The buffet food is mostly soggy. The rice and potatoes are inedible and taste very strange. The Mexican restaurant is possibly the worst food, let alone Mexican food I've ever eaten. We nearly checked out after our first meal there! The other restaurants are just ok but not great. The steak restaurant has inedible Mac and cheese, the meat has a very strange texture. No idea what it was but it certainly wasn't chateaubriand!! I've stayed in many all inclusive and had fabulous food so it was really disappointing. I couldn't wait to move to our next hotel just so I could get some decent grub! Other downside is the prices. I don't mind paying for a nice spa treatment or an excursion but the prices are insulting. Given the fact the spa entrance smells like raw sewage I'm shocked they think they can get away with charging what they do. And the excursions are absolute daylight robbery in terms of prices. Walk down the beach and two guys down on the left is a lovely guy called Thomas who will do the same trips for half the price. Whatever the hotel tell you, his trips are great and worth every penny! All in all, a nice beach location with fantastic staff and lovely clean rooms, nice pools and great entertainment but severely let down by the food.

4.2

Anonymous

Disappointing

11-29-2016

Tacky, loud, tourist trap -...

Pros: Fairly nice location and at least superficially modern facilities. Staff was generally nice.

Cons: The food was atrocious. The first night we ate at the "Oceana" seafood restaurant, and I ordered the seafood bisque. What I got was basically a plain broth with a crouton in it that they had poured copious amounts of salt into to hide the taste. I understand that the resort is all inclusive, and that the food quality might suffer, but this was gag inducing. The other restaurants weren't much better, offering cheap, unhealthy fare, very small portions, and dirty, crowded, loud dining experiences. There was a limited drink selection, with the entire resort offering only 4-5 beer varieties, all of which were low end. The staff also pushes tequila on you and lacks much top shelf liquor. The rooms were dingy and loud. We could hear everything that was going on in the room next to us, including our neighbor's chronic, hacking cough which for $350/night should not have been an issue. The shower water smelled of sulfur, and would change temperature suddenly and without warning. The bedsheets were stained. There was an ant infestation by the sliding glass door. There seemed to be an inordinate number of kids on-site, including in the adult only pool. The gift shop tried to charge us $25 for small bottle of sunscreen which is highway robbery, and most of the spa services are marked way up as well - Manhattan prices in Mexico. Finally, the resort either doesn't offer a shuttle service from the airport or witheld it from me, and they referred me to a car service for $110 round trip (it's a 20 minute drive). The moment we walk in the door, tired from our international flight and ready to go to our room, the hotels marketing team subjects us to a sales pitch to earn perks, visit affiliate hotels,and sign up for email promotional offers. Honestly I've had better lodging experiences at the Best Western.

8.8

Anonymous

Excellent

10-28-2016

Great resort

Pros: Great facilities, beautiful rooms. Lovely pools

Cons: The quality of food was just standard. None of the pools had any shade even the childrens pool had no shade

8.8

Anonymous

Excellent

10-18-2016

Worth the money

Pros: Everything!!!

Cons: Being bombarded by salespeople to purchase timeshares.

9.6

Anonymous

Exceptional

10-16-2016

Minimum 4 hours

Pros: The Staff was great! Entertainment each night in the lobby was good!

Cons: Booked 3 day trips at the hotel with transportation. Nobody said that each day would have a minimum of 4 hours of picking and dropping other guest at the other resorts. Dreams was the first pick up and last drop off. KEY WORD is "MINIMUM".. All trips were booked at the same time and paid for or else we would have not booked multiply trips. I wonder if they are going to let UBER do pick ups at the resort.

7.9

Anonymous

Good

10-15-2016

Good

Pros: The location and My room

Cons: There was no club, the liquor in the rooms were limited and the bar pool needed to be cleaned up

10.0

Anonymous

Exceptional

10-11-2016

Fabulous vacation!

Pros: The staff is amazing! Perfect customer service!

Cons: Wi-Fi was intermittent.

4.2

Anonymous

Disappointing

09-29-2016

Dreams Resort Stay

Pros: Breakfast is good.

Cons: Room was really noisy!

9.2

Anonymous

Wonderful

09-21-2016

Wedding on the Beach in...

Pros: It was my first time at an all inclusive resort and Dreams did not disappoint. I was a bridesmaid in a friends wedding in August 2016. We loved the facility,our room was amazing and the staff was so incredibly friendly and attentive. Every morning we would go to the buffet and get omelettes from the same lady, they were the best. The food was good, the buffet restaurant changed food menus every day. The beach and pool were relaxing and great, we only left the resort once for a snorkeling excursion. The wedding went off without a hitch, the set up was beautiful, simple and classic, a beach front wedding and reception on the boardwalk. All in all, I would recommend Dreams to friends and family.

Cons:

9.6

Anonymous

Exceptional

09-17-2016

A fantastic trip

Pros: The infinity pool was spectacular with unbelievable views.the whole complex was just very impressive and the design layout of our room was something I have never seen before. The staff were ultra friendly as well.

Cons: Unfortunately everything warrant 5 stars for this hotel except for the food. The world cafe was a real disappointment with standard food items like sausages not available every morning for breakfast. It was really limited I it's overrated. The other restaurant where also a real let down with portfino and the seaside cafe very boring menus. A lot of the time the food was cold and overcooked.

7.5

Anonymous

Good

09-15-2016

Good!!!

Pros: Excellent food and service.

Cons: Wifi too weak.

5.8

Anonymous

Okay

09-08-2016

Good Not Great

Pros: The bed was very comfortable and the food was pretty good in most restaurants.

Cons: For a premium ocean room, I expected a much better ocean view as well as a nicer room. It seemed like a pretty basic room. There was only 3 beer options at every bar/restaurant. Construction was loud and I heard rumors that the pool was dangerous with people cutting themselves. I hated that I constantly felt like I was being sold something additional -- whether it was a timeshare or a spa package.

8.3

Anonymous

Very Good

09-06-2016

Great resort, helpful and friendly...

Pros: Slightly disappointed with Booking.com as room booked and shown on photos were not the same given to us at check in...and when quetioned staff stated that it was def a mistake on the website so I paid extra for nothing really... Anyway, resort is really good and staff very helpful and friendly. Do hire a car if you plan to go into town as the resort is a good 20mins driving from either Cancun or Playa del Carmen.

Cons: Room not as per photos on Booking.com website.

7.1

Anonymous

Good

09-03-2016

Good

Pros: Food was absolutely delicious! The service friendly and polite

Cons: No where to sit in your room for room service meals

7.9

Anonymous

Good

09-01-2016

A Beautiful Wedding Resort

Pros: The majority of employees were nice. Some seemed alittle annoyed when you asked for additional items. The resort was very clean except pool was questionable.

Cons: The pool needs to be closed and redone. A lot of missing tiles and some people got cuts. Pool didn't seem very clean to me on some of the days. Also I hated the long wait times to be seated in the world cafe buffet. It should be self sitting and no waits for a buffet.

10.0

Anonymous

Exceptional

08-15-2016

Exceptional

Pros: Size of resort.

Cons: Only two hibachi tables.

9.2

Anonymous

Wonderful

08-09-2016

Great summer getaway

Pros: Service was great

Cons: Food could be a tad better

9.2

Anonymous

Wonderful

07-27-2016

Great and worth it.

Pros: Loved the Staff! Loved the property...it was beautiful and very clean. It was also upscale and very relaxing. I loved the breakfast buffet bc there were so many stations to choose from and everything was so fresh! I especially loved the fresh smoothies you could choose what veggies and fruits to put in and also the homemade Sopes! Yummmm! Property very clean. Pool is nice. Bars are fast and great. Staff exceptional. Don't forget to tip your staff members! They work hard and long hours! Also if you have the time go on an Excursion. We did Night time Fire Zip Linning, ATV Riding, River Swim, and rafting all inclusive event...So much funnnn! they offer this at the reception area of the hotel it is about $170USD and they feed you and provide transportation to and from. Totally worth it... but its half a day. We went 4:15pm-11:30pm

Cons: The property is very far from Cancun actual city and the cluster hotel area. So this resort is more remote making it more relaxing, but a task to get somewhere else if you get tired of the resort and want to explore. also be careful the floors in your room will get wet for some reason and become slippery...that was annoying...but minor!

10.0

Anonymous

Exceptional

07-26-2016

Exceptional

Pros: Rooms were big and spacious. Very friendly staff. Food was great! Regina and Lizzy in entertainment were very friendly and ensured a great time.

Cons:

8.8

Anonymous

Excellent

07-21-2016

Really nice resort with beautiful...

Pros: We stayed in a premium deluxe room king bed with a plunge pool and the room was extremely nice. Majority of staff were very attentive particularly Rafael at the beach bar, the maitre D on duty at the world cafe at breakfast and the waiters in the French restaurant. The food in the French restaurant was beautiful (as good as you would get on a la carte menu in a standalone restaurant), there was a great selection of food at the breakfast buffet and the food you could get by the pool during the day (Burgers, pizzas etc.) was nice. Really good selection of drinks especially spirits at the bar and wine is free everywhere as long as you order a glass rather than bottle.

Cons: First impressions of the service were poor. During check in we were very quickly being told about preferred members club and other resorts owned by the company that were adult only and would be great as you wouldn't have kids bothering you (bearing in mind we had just checked in for 6 days on honeymoon and this wasn't a common holiday for us). On arrival there seemed to be very little options of food (turns out between 5 and 7 most places stop lunch and get ready for dinner so was just unfortunate timing to arrive). We ordered pizza from room service on 2 occasions which was not very nice (definitely frozen pizzas but not particularly nice ones at that). That evening we went to the Mexican restaurant which despite other reviews we had read the food again was poor - we had 3 courses served to us in the space of half an hour and none of them were particularly nice. Sometimes quick service is good but when you're at an all inclusive your days aren't exactly jam packed so it's nice to enjoy your meals. At check in we were promised a honeymoon package (not sure what this included but it was never received). There was a handful of places where the service was extremely slow - table service at the lobby bar in particular (despite tipping) and we were waiting for 10 mins outside the steak restaurant by the pool one night even though it was fairly quiet and waiters passed us by a couple of times without any acknowledgment - we ended up going to a different restaurant after this happened as you didn't feel particularly welcomed by this. There is a mini bar included in the room which has 4 bottles of water, corona and some soft drinks but it would be really nice if it also contained some snacks. There is music played by the pool each day as well which really adds to a relaxed atmosphere but the songs were almost identical each day so it's get a bit repetitive after day 5. Despite the above everything else during the stay was brilliant.

9.2

Anonymous

Wonderful

07-19-2016

Great time well worth the...

Pros: The pool was beautiful and the staff was great

Cons: Glass doors on the bathroom and shower stall and the bartenders watered down the drinks

7.5

Anonymous

Good

07-12-2016

Unless you swim and drink,...

Pros: Room was beautiful. Staff was very friendly

Cons: Food could have been better. My room was made up after 4pm and turn down was after 9pm

9.6

Anonymous

Exceptional

06-21-2016

Great All-Inclusive for the money

Pros: The hotel was beautiful and the food and drinks were great while dining!

Cons: The housekeeping staff was very slow.. we were on the way to a wedding and they took over 2 hours to bring an iron.

9.6

Anonymous

Exceptional

05-29-2016

Exceptional

Pros: Great Service staff, good food, beautiful grounds.

Cons: Too many weddings that keep other guests from enjoyment of all the spaces.

8.3

Anonymous

Very Good

05-11-2016

Didn't meet expectations based on...

Pros: but the pool was amazing!! And they had a very attentive wait staff... We never went empty handed.

Cons: The food was quite terrible

10.0

Anonymous

Exceptional

05-06-2016

FABULOUS!

Pros: Everything was like being in Paradise. The Mexican people are wonderful. They work a 10 hour day and are as pleasant at 7 in the morning as they r at 5 in the afternoon, no matter what shift. I felt very welcomed in Mexico and surely will revisit

Cons: Nothing could have been better

10.0

Anonymous

Exceptional

04-16-2016

Fab vacation and a truly...

Pros: Fabulous location, facilities and personal attention. Great staff! Excellent food and service at the restaurants! comp water sports etc... ALL GOOD!

Cons: all good!

5.4

Anonymous

Fair

04-07-2016

Don't go

Pros: The style of the room

Cons: The so called ocean view rooms were a joke. Not worth 200.00 more. Most staff members were rude. The only music played was Rap for 95% of the time music was playing. Not enough shows or times. Didn't like sales people set up through the main area twice while we were there. Had to wear shoes and cover ups anywhere except outside. Will never stay off strip again. Everything shut down early. Workers didn't seem like they wanted to wait on you

9.6

Anonymous

Exceptional

03-18-2016

Exceptional

Pros: The beach is beautiful, facilities are excellent, spa was great and food was excellent

Cons: Did not appreciate the salesman in lobby upon check in trying to sell vacation package in related hotels

10.0

Anonymous

Exceptional

03-13-2016

Excellent!

Pros: Everything!! It was absolutely beautiful with great service.

Cons: The resort was perfect. I couldn't have asked for anything better

9.6

Anonymous

Exceptional

03-13-2016

Exceptional

Pros:

Cons: Taxi rides to town were to expensive. Night club closed to early.

Showing reviews 1 - 5 of 50