Dreams Riviera Cancun Resort & Spa

AAA Inspector Rating

8.7

Excellent

126 Guest Ratings

Calle 55 SMZ 11 Mz 4 Lote 1-01

Puerto Morelos, QR 77580- Map It

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AAA Inspector Rating Details (scale 1-5)

4.5

Overall

Room4.6

Bath4.3

Public Areas4.5

AAA Inspector Notes

This sprawling all-inclusive resort, reflecting a tropical oasis, offers nine different room categories from which to choose. Many other perks include a world-class spa and gourmet dining. In the hidden herb garden each Friday the chef hosts a cooking presentation. Double your pleasure by booking one of the preferred guest units which include extra perks and amenities, including use of the spa sauna, steam room and cold plunge pool. Also, the expansive spa features 12 treatment rooms and fish therapy. The swim-out guest units provide another wow factor. The fitness room room is open from 6 am to 8 pm. Children will enjoy the Mayan-themed kids club, open until 10 pm. Twice a week there is an outdoor theme buffet including Mexican and Caribbean themes. The infinity pool faces the ocean. Meets AAA guest room security requirements. Smoke free premises. 486 units. 5 stories, interior/exterior corridors. Accessibility (Call).

More about Puerto Morelos, QR More Hotels in Puerto Morelos, QR

Amenities & Services

WiFi

Swimming Pool

Pets Allowed

Fitness Center

ECO Friendly

Electric Charging

Accessible

Business Center

Type

Resort Hotel

Location

Oceanfront. 1.5 mi (2.4 km) n of Puerto Morelos. Calle 55 SMZ 11 Mz 4 Lote 1-01 77580.

Pool

heated outdoor.

Parking

valet only.

Dining & Entertainment

7 restaurants, full bar, nightclub, entertainment.

Room Amenities

coffeemakers, pay movies, wireless Internet, safes. Some: microwaves.

Sports & Recreation

sauna, hot tub, steamroom, cabanas, self-propelled boats, scuba diving, snorkeling, recreation programs, kids club, bicycles, playground, game room, lawn sports, exercise room, spa.

Guest Services

valet laundry, rental car service, luggage security pick-up, airport transportation, room service, child care.

Terms

3 day cancellation notice-fee imposed.

Guest Ratings

OVERALL GUEST SCORE

Excellent

Based on Ratings from 126 guests

Showing reviews 1 - 5 of 50

6.0

Verified Hotel Guest

Pleasant

Group Traveler

10-20-2017

Pros: The waiter/bar staff

Cons: The foodcould have been better. Too many kids!

10.0

Anonymous

Exceptional

mature couple

10-08-2017

Exceptional

Pros:

Cons:

8.8

Hamlet

Excellent

young couple

10-06-2017

Great stay

Pros: The pool was really nice the bartenders were great

Cons: There was construction going on so there was a bit of noise.

10.0

Bianca

Exceptional

young couple

10-03-2017

Exceptional

Pros:

Cons:

10.0

Jamie

Exceptional

solo traveller

10-01-2017

Exceptional

Pros:

Cons:

9.6

Anonymous

Exceptional

review category group of friends

09-23-2017

Exceptional

Pros:

Cons:

8.8

Kathleen

Excellent

review category group of friends

09-22-2017

I was there for a...

Pros: Lovely, clean resort. King Oceanview deluxe was spacious and bed was comfortable. Housekeeping came twice a day. Spa staff were kind and accommodating.

Cons: Disappointed that there were no non-motorized water sports (snorkeling, kayaks) included in the "all-inclusive" pricing. One night, two restaurants were closed. Spa rooms backed up to a road so "relaxation" was interrupted by sounds of traffic going by.

10.0

Shortyrock

Exceptional

family with young children

09-21-2017

Exceptional

Pros:

Cons:

7.5

Stacy

Good

review category group of friends

09-18-2017

Good

Pros:

Cons:

7.5

Anonymous

Good

mature couple

09-18-2017

Good

Pros:

Cons:

5.4

Terrence

Fair

family with young children

09-16-2017

I left feeling like the...

Pros: The lobby was very beautiful.

Cons: The staff were 90% unfriendly and unhelpful. The concierge staff were rude and unhelpful - with multiple staff members looking annoyed whenever approached for help. They were not above giving dirty looks when we asked for help with a family photo. The front desk staff were also unfriendly. Overall, the food was pretty good but the general attitude of the staff was probably one of the least welcoming I've experienced. Would not stay again. Our bathroom shower leaked and flooded the entire bathroom after using it every time. Front desk staff and concierge were obviously unhelpful and not concerned about it.

10.0

Kisha

Exceptional

young couple

09-07-2017

Exceptional

Pros: It was so amazing, it felt like the perfect and best honeymoon ever

Cons:

9.6

Chattraporn

Exceptional

young couple

09-04-2017

Exceptional

Pros: Bar by the poor is the best!

Cons: Room service took forever to come.

10.0

Rubenson

Exceptional

review category group of friends

08-15-2017

Can't wait to come back

Pros: I loved the staff. Made me feel like a king.

Cons: Not much to complain about

10.0

Stephanie

Exceptional

young couple

07-22-2017

Exceptional

Pros:

Cons:

10.0

Joseph

Exceptional

solo traveller

07-10-2017

Exceptional

Pros: Layout of hotel. Food was excellent. With a nice verities of food

Cons: The check in counter not enough staff waited to long to check in an out.

4.6

Michael

Disappointing

review category group of friends

07-09-2017

Construction zone

Pros: Plunge pool outside rooms

Cons: Construction everywhere!! Orange tape and tons of workers with power tools between infinity pool and beach. Beach was covered in seaweed. Requested a change of hotel but never received a response.

8.3

Michael

Very Good

review category group of friends

07-03-2017

Very good

Pros: Very comfortable room. Restaurant dinners fine. Staff very helpful, for example, Rebecca in the bar in evenings. Check-in and Check-out very smooth.

Cons: Buffet breakfast very mediocre - may simply be catering for such a number of people. Expensive, although it was high-season. Good wines but way over-priced. Overall, I realize I don't fit so well in these huge hotels. back to the smaller, boutique hotel style next time.

8.8

Yasmeen

Excellent

review category group of friends

06-27-2017

Fabulous

Pros:

Cons:

9.6

Maria

Exceptional

review category group of friends

06-26-2017

Exceptional

Pros: The staff was always helpful and super kind

Cons: How far it was from Cancun itself... i didn't think it was that far and the cost for transportation to there was a bit much. Not many shops

10.0

Anonymous

Exceptional

review category group of friends

06-26-2017

Exceptional

Pros:

Cons:

8.3

Nancy

Very Good

young couple

06-06-2017

Very good

Pros: All inclusive

Cons: Need hotel sponsored transport to airport

10.0

Katrina

Exceptional

review category group of friends

06-02-2017

Exceptional

Pros:

Cons:

9.6

Mitch

Exceptional

review category group of friends

05-28-2017

Exceptional

Pros: The staff was excellent! Friendly and every helpful.

Cons: The pools and most bars close very early.

10.0

Babitha

Exceptional

review category group of friends

05-21-2017

Wonderful stay

Pros:

Cons:

3.8

Adrian

Poor

young couple

05-09-2017

Should be called "Nightmares"

Pros: Nothing.

Cons: Food is truly awful. And if you want to inflict even more pain on yourself have a glass of "wine" with it!

3.8

Julia

Poor

review category group of friends

04-25-2017

Never all inclusive again

Pros: Pool exercise

Cons: Rest Food was horrible and very unhealthy

10.0

Anonymous

Exceptional

family with young children

04-25-2017

Amazing amazing amazing

Pros: Everything was perfect

Cons: Nothing

6.7

Anonymous

Pleasant

family with young children

04-19-2017

Great for weddings but not...

Pros: Very nice gardens and architecture. The kids club was outstanding! Tons of activities for the kids morning noon and night, and the staff was very friendly and knowledgeable about special needs children.

Cons: Weddings is their business and business is good. When you are a regular hotel guest you are blocked off from going places, not allowed to eat at certain restaurants with no notice, and basically a second-class citizen to their money making weddings. The north hot tub was ice cold the entire stay until they needed it warmed up for a wedding that was set up around it, then suddenly it was fixed. Yet paying hotel guests still couldn't use it. In three days there were four weddings. One night they moved the buffet for the regular guests to the pool and didn't tell anybody, or even put up a sign. We had to walk around looking for someplace for kids to eat, being told to walk around the other side of the hotel to get to the pool from the back, because of a wedding. There were a few staff members that were very nice, mostly the lobby staff, However most of them looked absolutely miserable and weren't very courteous. We did have some booking issues that had nothing to do with Dreans, but our travel agency. They went above and beyond to help us with that. Other then a morning Zumba at the pool, they were absolutely no activities. we spent the entire stay laying around at the pool with no music or activities, or sitting at the beach scalding because only club members get umbrellas. The rooms were beautiful, however as a woman traveling with my all-male family I was a little taken aback by the fact that both the toilet and the shower we're just stall doors with stripes of frosting on them. The sides completely open and see-through, so I had zero privacy. After staying at the Royalton Riveria Maya for five days before this I can say hands-down I will go back to Royalton. Plenty of activities, more dining choices and better pools/beach.

8.3

Anonymous

Very Good

family with young children

04-19-2017

Good and bad

Pros: My daughter loves the plung pool. The resort keeps very clean and staff work very hard to service people. The Mexico food is pretty good. Not so much for Japanese restaurant. They really try to make fun for kids and parents.

Cons: It is all inclusive resort. When we check in, they told us no reservations required for meals time but we end up wait for 1 - 2 hours for dinner at some restaurants. It is not very good for kids and one night we ended up having dinner at 9 pm with 5 years old

10.0

Anonymous

Exceptional

young couple

04-18-2017

Exceptional

Pros:

Cons:

4.6

Glenn

Disappointing

young couple

04-17-2017

Disappointing

Pros:

Cons: Never got a welcome package, beach area was disgusting with seaweed, wouldn't recommend this resort

2.5

Bartholomew

Poor

family with young children

04-06-2017

Very poor

Pros: Pool servers were excellent. Very attentive and friendly.

Cons: The front-desk staff was terribly rude. There was a huge disconnect btw front desk and pool/restaurant servers. The hotel room had many problems from our keys not working , the toilet continuously flushing all night, to the rooms lack of privacy. Our plunge pool was dirty, as were all the other pools. I had to call 3 times to get them to clean it. It was still dirty afterward. So many things went wrong and staff acted like they didn't care.

7.1

Shiron

Good

family with young children

03-09-2017

Honest review compared to many...

Pros: Most meals were good to very good

Cons: Service in restaurants for lunch and breakfast very slow Better service during evening meals

10.0

Elaine

Exceptional

family with young children

03-06-2017

Beautiful resort.

Pros: Food is very nice, room is very comfortable and pretty, bed is super comfortable, service-great, cleanliness-great, staff is friendly and helpful, pool is lovely. A very nice size resort. Glad you don't need reservations for dinner.

Cons: Be careful walking around the pool. The patio is terraced and it is easy to miss a step.

10.0

Christopher

Exceptional

young couple

03-05-2017

Exceptional

Pros:

Cons:

8.8

Jessica

Excellent

family with young children

03-04-2017

Fabulous

Pros:

Cons:

8.3

Cory

Very Good

review category group of friends

03-01-2017

Clean, family friendly, restricted.

Pros: Room was amazing

Cons: Everything closed too early. If I paid that much money, I should've been able to swim past 7pm.

10.0

Elizabeth

Exceptional

review category group of friends

02-15-2017

Exceptional

Pros:

Cons:

10.0

Suzanne

Exceptional

review category group of friends

01-18-2017

Dreams was a Dream!

Pros: Loved Oceana for just about every meal. Tuna was excellent! Loved all the nightly entertainment and Edherd was an awesome server!

Cons: Could have done without the birds flying in and out of the Seaside Grill and Oceana.

8.3

Hotel

Very Good

family with young children

01-08-2017

Very good

Pros: The amazing staff was one of the best parts of our stay. Every person we met was helpful and accommodating and would go out of their way for guests. We enjoyed getting to know several of the staff memebers we would run into every day. Genesis, the lady at the concierge is absolutely fantastic, and our kids loved her. Can't speak highly enough about her! The food was good and the hotel was tidy. The hotel lobby is very nice, and the nighttime entertainment was very good.

Cons: The spa is ridiculously overpriced, the outside activities booked through the hotel are overpriced, taxi services are extremely overpriced, items in the hotels shops are overpruced, Basically anything you pay extra for will cost several times what it should realistically cost. They had an artisanal market set up a couple of the nights, and the vendors were uncomfortably pushy. The hotel has a VIP sales team based in the main lobby that trick customers into visiting their nearby sister hotels by offering free spa vouchers, which in reality is a complete scam and a waste of half a day. The concierge and hotel receptionists don't have much to do with the sales team, but since they are based right next to each other in the main lobby, unfortunately they end up taking a lot of abuse from angry guests who were tricked into visiting these other hotels. We had a room with a plungepool that never got direct sunlight, which was a shame because the water was too cold to swim in.

10.0

Shannon

Exceptional

family with young children

12-27-2016

Fantastic Family Vacation

Pros: Staff was very warm and welcoming. Location was great and super easy transport from airport. Very drinkable house wines, which was unexpected! Great and easy trip with pre-schoolers, including wonderful Kids Club. We had a fantastic trip!

Cons: Not a huge complaint, but not permitting reservations at any of the restaurants made for long waits a few nights, which we had to forego with the little ones.

7.1

Ronnie

Good

family with young children

12-25-2016

A 4 star at best....

Pros: My kids had fun and enjoyed the activities like archery and rifle. They really enjoyed the counselors who were very nice to them. The staff in general was overall very nice and accommodating. Food options were better than most all-inclusive resorts we've been to. The waiter Alberto who seemed to always be with us was super attentive and wonderful. Would have been better if my kids were 4-8 years old. Very family oriented. Glad I booked room with private Plunge Pool. That was really cool.

Cons: Not a 5 star resort in my view although it was nice, I could only give it 4 stars max. I'm not really a big fan of the all-inclusive concept so take that for what it's worth. Since I already live in south Florida, I am not wowed by the beaches and the weather so I can see how people living up north would find this to be a week of heaven and paradise so my review may not be totally fair or reflective of the views of the majority of people who stayed here. The gym facility was quite disappointing and spa is certainly not what anyone could consider "World Class". Spa treatments were way overpriced, more than the typical Ritz or Four Seasons for similar services.

8.3

Anonymous

Very Good

family with young children

12-22-2016

Very good

Pros:

Cons:

7.1

Louise

Good

young couple

12-12-2016

Good

Pros:

Cons: The food is really substandard. The buffet food is mostly soggy. The rice and potatoes are inedible and taste very strange. The Mexican restaurant is possibly the worst food, let alone Mexican food I've ever eaten. We nearly checked out after our first meal there! The other restaurants are just ok but not great. The steak restaurant has inedible Mac and cheese, the meat has a very strange texture. No idea what it was but it certainly wasn't chateaubriand!! I've stayed in many all inclusive and had fabulous food so it was really disappointing. I couldn't wait to move to our next hotel just so I could get some decent grub! Other downside is the prices. I don't mind paying for a nice spa treatment or an excursion but the prices are insulting. Given the fact the spa entrance smells like raw sewage I'm shocked they think they can get away with charging what they do. And the excursions are absolute daylight robbery in terms of prices. Walk down the beach and two guys down on the left is a lovely guy called Thomas who will do the same trips for half the price. Whatever the hotel tell you, his trips are great and worth every penny! All in all, a nice beach location with fantastic staff and lovely clean rooms, nice pools and great entertainment but severely let down by the food.

4.2

Timothy

Disappointing

young couple

11-29-2016

Tacky, loud, tourist trap -...

Pros: Fairly nice location and at least superficially modern facilities. Staff was generally nice.

Cons: The food was atrocious. The first night we ate at the "Oceana" seafood restaurant, and I ordered the seafood bisque. What I got was basically a plain broth with a crouton in it that they had poured copious amounts of salt into to hide the taste. I understand that the resort is all inclusive, and that the food quality might suffer, but this was gag inducing. The other restaurants weren't much better, offering cheap, unhealthy fare, very small portions, and dirty, crowded, loud dining experiences. There was a limited drink selection, with the entire resort offering only 4-5 beer varieties, all of which were low end. The staff also pushes tequila on you and lacks much top shelf liquor. The rooms were dingy and loud. We could hear everything that was going on in the room next to us, including our neighbor's chronic, hacking cough which for $350/night should not have been an issue. The shower water smelled of sulfur, and would change temperature suddenly and without warning. The bedsheets were stained. There was an ant infestation by the sliding glass door. There seemed to be an inordinate number of kids on-site, including in the adult only pool. The gift shop tried to charge us $25 for small bottle of sunscreen which is highway robbery, and most of the spa services are marked way up as well - Manhattan prices in Mexico. Finally, the resort either doesn't offer a shuttle service from the airport or witheld it from me, and they referred me to a car service for $110 round trip (it's a 20 minute drive). The moment we walk in the door, tired from our international flight and ready to go to our room, the hotels marketing team subjects us to a sales pitch to earn perks, visit affiliate hotels,and sign up for email promotional offers. Honestly I've had better lodging experiences at the Best Western.

9.2

Beth

Wonderful

family with young children

11-28-2016

Superb

Pros:

Cons:

8.8

Dinny

Excellent

family with young children

10-28-2016

Great resort

Pros: Great facilities, beautiful rooms. Lovely pools

Cons: The quality of food was just standard. None of the pools had any shade even the childrens pool had no shade

8.8

Anderson

Excellent

young couple

10-18-2016

Worth the money

Pros: Everything!!!

Cons: Being bombarded by salespeople to purchase timeshares.

9.6

Paul

Exceptional

review category group of friends

10-16-2016

Minimum 4 hours

Pros: The Staff was great! Entertainment each night in the lobby was good!

Cons: Booked 3 day trips at the hotel with transportation. Nobody said that each day would have a minimum of 4 hours of picking and dropping other guest at the other resorts. Dreams was the first pick up and last drop off. KEY WORD is "MINIMUM".. All trips were booked at the same time and paid for or else we would have not booked multiply trips. I wonder if they are going to let UBER do pick ups at the resort.

Showing reviews 1 - 5 of 50