Now Jade Riviera Cancun

AAA Inspector Rating
Unidad 26 Mz 20 Lote 1-1 Sm 3
Puerto Morelos, QR 77580- Map It
AAA Inspector Rating Details (scale 1-5)
4.5
Overall
Room4.4
Bath4.1
Public Areas4.9
AAA Inspector Notes
Inspector Pick (Recreation/Exercise): I found the array of recreational options coupled with a superb location to be rejuvenating, especially the pools, water sports and nightly shows.
Idle away hours in the free-form, lagoon-style pool and dine in a plethora of theme restaurants at this all-inclusive resort. Day and night activities abound. The spacious guest rooms include a sofa seating area, granite-topped furniture and stylish red accents. Most of the rooms with balconies also sport a two-person jetted tub. The white, sugar-sand beach is delightful. The surrounding coral reefs diminish the intensity of the surf. Meets AAA guest room security requirements. Smoke free premises. 550 units. 4 stories (no elevator), exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Oceanfront. Off Mex 307, 1.8 (3 km) n, follow signs. Unidad 26 Mz 20 Lote 1-1 Sm 3 77580.
Pool
outdoor, heated outdoor.
Parking
valet only.
Dining & Entertainment
7 restaurants, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet (fee), safes.
Sports & Recreation
sauna, hot tub, steamroom, motor boats, self-propelled boats, scuba diving, snorkeling, regulation golf, tennis, recreation programs, kids club, bicycles, playground, game room, lawn sports, exercise room, spa.
Guest Services
valet laundry, rental car service, room service, child care.
Terms
7 day cancellation notice, in season-fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 3 guests
Showing reviews 1 - 5 of 50
7.9
Gozde
Good
young couple
04-23-2018
Great food, good wifi, nice...
Pros: Foods of all restaurants, wifi, cocktails
Cons: Night shows were not very good, Spa experience can be made better
9.6
Jeff
Exceptional
family with young children
04-21-2018
Nice hotel but needs better...
Pros: Nice facility with mostly friendly staff. Buffet was excellent. A la cartel restaurants above average.
Cons: Very large concentration of drunks shouting obscenities...worse than any all adult resort we have stayed in. You could not walk ten feet at the pool or restaurants without a slurred swear word being overheard. Our teens were mostly amused but parents of younger children were very upset. Had to call security for drunk passed out in stairwell and 2 drunks playing hockey in hallway at 2 am
5.8
Pete
Okay
young couple
04-16-2018
Second & last time at...
Pros: Pool service was excellent. Most staff were very nice. Preferred Club was a total waste of money. Nothing promised was delivered.
Cons: The “no pressure sales people” were very pushy then rude when you say No Thank You.
9.0
Sonia
Wonderful
Traveling as Couple
04-13-2018
Overall, the hotel was fantastic. I would recommend it to anyone taking a trip to Riviera Maya. The staff was very helpful and friendly, the food was pretty good, and the location was excellent.
Pros: It was nice that the hotel was separated into a family side and then an adults only side. It was very beautiful there.
Cons: It would have been nice if you were able to eat at the restaurants without a reservation.
9.0
Jay
Wonderful
Traveling as Couple
04-13-2018
The main dining room, Festivals, is really quite good for a buffet style. There are essentially four other reservation restaurants included. We found the food about the same quality as the buffet and except for the table side service, not really offering any better quality. The snack bar is good during the day and OMG, the drinks just flow. No limit and you can ask for any quality of liquor you desire.
Pros:
Cons:
Showing reviews 1 - 5 of 50