Now Sapphire Riviera Cancun

AAA Inspector Rating
8.7
Excellent
146 Guest Ratings
SM 11, Mz 9 Lote 10
Puerto Morelos, QR 77509- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
4.2
Overall
Room4.5
Bath3.7
Public Areas4.3
AAA Inspector Notes
This all-inclusive resort's open-air, Mayan-themed lobby and numerous activities make it a special destination for families. Spacious guest rooms with many featuring a sofa bed. For the optimal experience book a preferred level guest unit that features extra amenities and services. The ambassador suite is the top category. Among dining options you'll find Japanese and French restaurants. Twice a week there is a paella and taco station offered poolside. The fitness center is tucked away in the rear of the property with opening hours from 7 am to 7 pm. Enjoy live music around the pool area on Wednesday, Thursday and Saturday. Smoke free premises. 496 units. 3 stories (no elevator), interior/exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. Off Mex 307, 1.8 mi (3 km) n, follow signs. SM 11, Mz 9 Lote 10 77509 (PO Box MEXICO Ave Xpuhil No. 3, Suite 167, SM 27, CANCUN).
Eco Certification
Green Globe partners with travel and tourism organizations to achieve better environmental performance and more efficient use of resources.
Pool
outdoor.
Parking
on-site and valet.
Dining & Entertainment
6 restaurants, full bar, nightclub, entertainment.
Room Amenities
coffeemakers, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, cabanas, self-propelled boats, scuba diving, snorkeling, tennis, recreation programs, kids club, bicycles, playground, game room, lawn sports, exercise room, spa.
Guest Services
valet laundry, rental car service, room service, child care.
Terms
14 day cancellation notice, 30 day high season-fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 146 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
08-11-2017
Pros: The staff was fantastic! Everyone was very welcoming and helpful and friendly. The breakfast buffet was phenomenal. So many options! Hotel grounds and rooms were extremely clean and well kept. All inclusive was all that was expected. I would book again!
Cons: Aside from the breakfast buffet (which was fantastic!) the food at the restaurants were not that great. There are several options to dine however, the bluewater grill and lemongrass for dinner were not stellar.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The staff was the best. They were all very friendly and attentive.
Cons: WiFi and internet was intermittent at times. Cable in the rooms was all in Spanish.
10.0
Anonymous
Exceptional
06-14-2016
Exceptional
Pros: The staff was very attentive and accommodating. Cafe Market was nice and convenient. Lots of drinks available all day.
Cons:
7.1
Anonymous
Good
01-28-2016
Quick weekend stay
Pros: Water spa.
Cons: Beach very small
8.8
Anonymous
Excellent
01-22-2016
Fabulous
Pros: Beautiful open-air lobby with fountains and thatched roof, big pool, wide beach front
Cons: Noisy room, dining staff could be a little more attentive
Showing reviews 1 - 5 of 50