Now Sapphire Riviera Cancun

AAA Inspector Rating
8.7
Excellent
146 Guest Ratings
SM 11, Mz 9 Lote 10
Puerto Morelos, QR 77509- Map It
Photos
X
AAA Inspector Rating Details (scale 1-5)
4.2
Overall
Room4.5
Bath3.7
Public Areas4.3
AAA Inspector Notes
This all-inclusive resort's open-air, Mayan-themed lobby and numerous activities make it a special destination for families. Spacious guest rooms with many featuring a sofa bed. For the optimal experience book a preferred level guest unit that features extra amenities and services. The ambassador suite is the top category. Among dining options you'll find Japanese and French restaurants. Twice a week there is a paella and taco station offered poolside. The fitness center is tucked away in the rear of the property with opening hours from 7 am to 7 pm. Enjoy live music around the pool area on Wednesday, Thursday and Saturday. Smoke free premises. 496 units. 3 stories (no elevator), interior/exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. Off Mex 307, 1.8 mi (3 km) n, follow signs. SM 11, Mz 9 Lote 10 77509 (PO Box MEXICO Ave Xpuhil No. 3, Suite 167, SM 27, CANCUN).
Eco Certification
Green Globe partners with travel and tourism organizations to achieve better environmental performance and more efficient use of resources.
Pool
outdoor.
Parking
on-site and valet.
Dining & Entertainment
6 restaurants, full bar, nightclub, entertainment.
Room Amenities
coffeemakers, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, cabanas, self-propelled boats, scuba diving, snorkeling, tennis, recreation programs, kids club, bicycles, playground, game room, lawn sports, exercise room, spa.
Guest Services
valet laundry, rental car service, room service, child care.
Terms
14 day cancellation notice, 30 day high season-fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 146 guests
Showing reviews 1 - 5 of 50
5.0
Verified Hotel Guest
Fair
Family with Young Children
11-17-2017
Pros: Location
Cons: Food
5.0
Verified Hotel Guest
Fair
Traveling as Couple
11-17-2017
Pros: Pool was large enough to accommodate the amount of people, Beach bar was the best feature, Most bars were not overly busy, Most of the waitstaff was very friendly, Room service food and theme restaurant foods were the best
Cons: The main buffet food was well below average (comparing to my Iberostar and multiple Riu stays), I also had a waiter and bartender both aggressively tell me to tip them (a first for me at an all-inclusive), the beach was nice but water had horrible seaweed
8.0
Bailey
Very Good
Traveling as Couple
11-17-2017
Pros: The staff was fantastic! Everyone was very welcoming and helpful and friendly. The breakfast buffet was phenomenal. So many options! Hotel grounds and rooms were extremely clean and well kept. All inclusive was all that was expected. I would book again!
Cons: Aside from the breakfast buffet (which was fantastic!) the food at the restaurants were not that great. There are several options to dine however, the bluewater grill and lemongrass for dinner were not stellar.
9.0
Brian
Wonderful
Traveling as Couple
11-17-2017
Pros: The staff was the best. They were all very friendly and attentive.
Cons: WiFi and internet was intermittent at times. Cable in the rooms was all in Spanish.
9.2
Kellie
Wonderful
review category group of friends
11-10-2017
Superb
Pros:
Cons:
Showing reviews 1 - 5 of 50