Now Sapphire Riviera Cancun

AAA Inspector Rating
112 Guest Ratings
SM 11, Mz 9 Lote 10
Puerto Morelos, QR 77509- Map It
AAA Inspector Notes
This all-inclusive resort's open-air, Mayan-themed lobby and numerous activities make it a special destination for families. Spacious guest rooms with many featuring a sofa bed. For the optimal experience book a preferred level guest unit that features extra amenities and services. The ambassador suite is the top category. Among dining options you'll find Japanese and French restaurants. Twice a week there is a paella and taco station offered poolside. The fitness center is tucked away in the rear of the property with opening hours from 7 am to 7 pm. Enjoy live music around the pool area on Wednesday, Thursday and Saturday. Smoke free premises. 496 units. 3 stories (no elevator), interior/exterior corridors.

Amenities & Services

Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Business Center
Resort Hotel
Oceanfront. Off Mex 307, 1.8 mi (3 km) n, follow signs. SM 11, Mz 9 Lote 10 77509 (PO Box MEXICO Ave Xpuhil No. 3, Suite 167, SM 27, CANCUN).
Eco Certification
Green Globe partners with travel and tourism organizations to achieve better environmental performance and more efficient use of resources.
on-site and valet.
Dining & Entertainment
6 restaurants, full bar, nightclub, entertainment.
Room Amenities
coffeemakers, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, cabanas, self-propelled boats, scuba diving, snorkeling, tennis, recreation programs, kids club, bicycles, playground, game room, lawn sports, exercise room, spa.
Guest Services
valet laundry, rental car service, airport transportation, room service, child care.

Guest Ratings

Based on Ratings from 112 guests
Showing reviews 1 - 5 of 50
mature couple
Pros: The location is ideal. The layout of the property and proximity to the beach is excellent. The views at all times of the day were just breathtaking. The main lobby and bar was superb, offering such a great meeting point and area to just relax and take everything in. The Bluewater Grill offered an amazing dining experience with views of the water. The staff was amazing! All attendants were very accommodating and remembered our preferences and names making us feel so at home and part of the family.
Cons: The food lacked flavor. The alcohol seemed a bit watered down. Top shelf alcohol should be made available. Also it may have been the time of year but the weather was quite hot and humid and the main marketplace available for all buffet options lacked air circulation making the eating experience a bit uncomfortable.
family with young children
Pros: WOW amazing service, amazing food, amazing resort. The entertainment staff was so fun, Dylan made sure that the kids felt special and was just as good with the moms during Zumba by the pool. We lost an iPhone at the buffet and the manager had it back to us in 20 minutes. My daughter lost her anklet walking back to our room and a staff member drove us back To our room in a golf cart and found it. The resort is completely safe. I Love everything about this place and will definitely go back.
Cons: The shower water was lukewarm, there was no AC in the buffet eating area. These were really no big deal with all things considered.
solo traveller
Pros: The employees that provided the entertainment were excellent
Cons: The Front Desk Lady just terrible, offered me for $100 more a night ocean view, I told her no and she stuck me all the way to end of the property and gave me my room until 5pm. The restaurant employees kept on complaining that nobody left any tips and took forever to wait on you.
young couple
Pros: Pools were very nice. Staff was fun. Would stay here again.
Cons: Gift shop was pricey.
mature couple
Pros: The grounds were nicely kept.
Cons: We had several issues on the day of our arrival. Someone went through our luggage in our room, a baby crib was placed in the room for no reason and a huge Roach was in our room. We were also locked out of our room and the power went out several times during the stay. The AC worked but it was not capable of making the room cold.
Showing reviews 1 - 5 of 50