Now Sapphire Riviera Cancun

AAA Inspector Rating
SM 11, Mz 9 Lote 10
Puerto Morelos, QR 77509- Map It
AAA Inspector Rating Details (scale 1-5)
4.2
Overall
Room4.5
Bath3.7
Public Areas4.3
AAA Inspector Notes
This all-inclusive resort's open-air, Mayan-themed lobby and numerous activities make it a special destination for families. Spacious guest rooms with many featuring a sofa bed. For the optimal experience book a preferred level guest unit that features extra amenities and services. The ambassador suite is the top category. Among dining options you'll find Japanese and French restaurants. Twice a week there is a paella and taco station offered poolside. The fitness center is tucked away in the rear of the property with opening hours from 7 am to 7 pm. Enjoy live music around the pool area on Wednesday, Thursday and Saturday. Smoke free premises. 496 units. 3 stories (no elevator), interior/exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. Off Mex 307, 1.8 mi (3 km) n, follow signs. SM 11, Mz 9 Lote 10 77509 (PO Box MEXICO Ave Xpuhil No. 3, Suite 167, SM 27, CANCUN).
Eco Certification
Green Globe partners with travel and tourism organizations to achieve better environmental performance and more efficient use of resources.
Pool
outdoor.
Parking
on-site and valet.
Dining & Entertainment
6 restaurants, full bar, nightclub, entertainment.
Room Amenities
coffeemakers, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, cabanas, self-propelled boats, scuba diving, snorkeling, tennis, recreation programs, kids club, bicycles, playground, game room, lawn sports, exercise room, spa.
Guest Services
valet laundry, rental car service, room service, child care.
Terms
14 day cancellation notice, 30 day high season-fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 146 guests
Showing reviews 1 - 5 of 50
5.0
Verified Hotel Guest
Fair
Family with Young Children
02-23-2018
Pros: Location
Cons: Food
9.2
George
Wonderful
young couple
02-18-2018
A delight all around, and...
Pros: The staff was both highly professional and friendly. The grounds were immaculate. and lovely. Our room was perfectly situated on the beach, spacious, clean, and quiet. The food was good at the buffet and excellent at Fresco, Cibu, and the Blue Water Grille. Despite their no reservation policy, we only waited once, for a few minutes, to be seated. The resort was appropriately lively during the day and quiet in the evenings. Daniel, the concierge at the adult pool, went out of his way to accommodate us.
Cons: The accumulating sargassum (“seaweed”) was a minor nuisance, but they worked hard and managed it well. The winds were a bit strong at times. The dress code at the restaurants was largely ignored. Most importantly, despite their stated “30 minute policy” against reserving beach and pool chairs, which seemingly was never enforced, it was virtually impossible much of the time to find any open chairs. We honored their policy the first two days before realizing no one else seemed to do so. Once we decided to break their rule we had few problems.
8.8
Mehmet
Excellent
young couple
02-14-2018
Everybody was extremely friendly and...
Pros: Friendly staff, spacious room, perfect SPA
Cons: a la carte restaurants could be improved
10.0
Sandra
Exceptional
young couple
02-12-2018
Exceptional
Pros:
Cons:
10.0
Barbara
Exceptional
young couple
02-11-2018
Exceptional
Pros:
Cons:
Showing reviews 1 - 5 of 50