family with older children
Pros: True luxury ambiance and setup. Small resort with only 90 rooms, huge rooms, beautiful ocean front view in all the room, staff in unbelievably friendly and welcoming. Relaxing and calm atmosphere. All your wishes are accommodated. Very good food, easy to order to your liking (no need to stick with their menu). Amazing VIP experience in Canoa restaurant (Thank you Alberto).
Catamaran trip (Thank you Israel) and excursion to Isla Mujeres are included and amazing (thank you Victor!) and wellness program is great (we loved yoga in the morning on the marina - thank you Genevieve!)
Best dessert we had in a while (and we're picky, having traveled a lot in Europe).. kuddos to the pastry chef.
Overall service, cleaning staff, waiters, reception... is top of the line and truly 5 stars.
Beach water was murky and brown when we arrived and turned clean and clear after a few days, becoming much more inviting and full of surprise (snorkeling near the beach lets you discover hundreds of multicolored fish)
Spa hydrotherapy is really nice and relaxing, and installations are top notch (sauna, steam room, cold pond, spa and sea water pool).
Animals roaming freely on property is a nice add-on (coatis, peacocks, parrots).
Beds very comfortable.
Cons: Some room for improvement:
Lots of activities (water sport especially) are not included in the endless privilege package but should be... kayak is included, but paddle board and windsurf are not free and pretty expensive (20 USD for a 30 minute paddle board ride? Really?)
Also, given the fact that the water can be uninviting (the downside of being near a mangrove laguna) and that they have a great marina, they should include snorkeling excursions in the endless privilege package (45 USD for an hour of snorkeling on the reef is unnecessary)
Tennis court is the only sport facility in the hotel but is not 5 stars worthy (synthetic grass is ripped apart and all lines are either lower than the ground or unglued, making it impossible to have a serious game - they need to fix).
Food is either amazingly good and fresh, or a little messy (arugula transforms into mixed greens, asparagus become broccoli... not a big deal, but funny enough) and some menu items are not a good match (they should stick to their strength - simple fresh, local and good ingredients).
House wine is limited to one brand (Antares) and the red (merlot or cabernet) is not drinkable... they have a nice cellar and good selection but with ludicrous prices (150 USD for a 25-30$ bottle is a not acceptable).
Spa prices are also way too high.
No configuration for 2 adults / 2 teenagers in the 2 bedrooms suites... only king beds in them (not sure why this is the case and intended for... two couples sharing a room? Weird).
Little things, easily fixable, and they should fix.