Zoëtry Paraiso de la Bonita Riviera Maya

AAA Inspector Rating
8.7
Very Good
29 Guest Ratings
Carr Chetumal-Cancun KM 328
Puerto Morelos, QR 77580- Map It
Photos
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AAA Inspector Notes
The small, secluded resort comprises palatial guest rooms and public areas, a world-class spa and highly personalized service. A variety of upscale motifs ranging from Asian to Caribbean and African. Some guest units feature indoor/outdoor showers. The spa features a whopping 17 treatment rooms as well as a "temezcal," a traditional Mayan sweat lodge. Meets AAA guest room security requirements. Smoke free premises. 90 units, some two bedrooms. 2-3 stories (no elevator), exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Boutique Resort Hotel
Location
Oceanfront. Mex 307; Bahia Petempich. Carr Chetumal-Cancun KM 328 77580.
Pool
heated outdoor.
Parking
on-site and valet.
Dining & Entertainment
2 restaurants, also, La Canoa, see separate listing, full bar, entertainment.
Room Amenities
coffeemakers, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, cabanas, self-propelled boats, boat dock, scuba diving, snorkeling, tennis, recreation programs, exercise room, spa.
Guest Services
valet laundry, luggage security pick-up, airport transportation, room service.
Terms
cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 29 guests
Showing reviews 1 - 5 of 25
9.6
Florian
Exceptional
young couple
08-29-2016
Pros: This hotel is amazing! Staff is super friendly, room was great and the food was really good. We enjoyed the all inclusive a lot, although we never did that before. All together a perfect honeymoon experience! I would definitely recommend this hotel to friends and family and go there again. About the beach: Staff of the hotel took good care about the seaweed issue, we stayed at the beach every day! The really nice beaches (and greenish colored sea) are a bit more south though -> Tulum!
Cons:
6.7
Mini-mooning
Pleasant
young couple
08-18-2016
Pros: The grounds were kept impeccably.
Cons: The room was not made up everyday, forgetting to refill the amenities or clear the dishes. We were promised a turn down service as well as breakfast in bed and neither were provided leaving us to feel like we had wasted our time waiting for them. Even if we had arrived within the restaurant hours but near closing, the staff was not attentive and even served us stale food. For the money we are paying AND our honeymoon, it was extremely disappointing. The margaritas were delicious though and helped...
10.0
Mia
Exceptional
young couple
07-15-2016
Pros: Everythıng was beatiful
Cons: Nothing
10.0
Susan
Exceptional
mature couple
07-14-2016
Pros: EVERYTHING!!! From the staff to the rooms to the food, this hotel leaves you wanting for nothing. If you want to relax and be pampered in a magical environment, this is the place.
Cons: Nothing negative to say at all.
9.6
Jeremie
Exceptional
family with older children
07-03-2016
Pros: True luxury ambiance and setup. Small resort with only 90 rooms, huge rooms, beautiful ocean front view in all the room, staff in unbelievably friendly and welcoming. Relaxing and calm atmosphere. All your wishes are accommodated. Very good food, easy to order to your liking (no need to stick with their menu). Amazing VIP experience in Canoa restaurant (Thank you Alberto). Nice marina. Catamaran trip (Thank you Israel) and excursion to Isla Mujeres are included and amazing (thank you Victor!) and wellness program is great (we loved yoga in the morning on the marina - thank you Genevieve!) Best dessert we had in a while (and we're picky, having traveled a lot in Europe).. kuddos to the pastry chef. Overall service, cleaning staff, waiters, reception... is top of the line and truly 5 stars. Beach water was murky and brown when we arrived and turned clean and clear after a few days, becoming much more inviting and full of surprise (snorkeling near the beach lets you discover hundreds of multicolored fish) Spa hydrotherapy is really nice and relaxing, and installations are top notch (sauna, steam room, cold pond, spa and sea water pool). Animals roaming freely on property is a nice add-on (coatis, peacocks, parrots). Beds very comfortable.
Cons: Some room for improvement: Lots of activities (water sport especially) are not included in the endless privilege package but should be... kayak is included, but paddle board and windsurf are not free and pretty expensive (20 USD for a 30 minute paddle board ride? Really?) Also, given the fact that the water can be uninviting (the downside of being near a mangrove laguna) and that they have a great marina, they should include snorkeling excursions in the endless privilege package (45 USD for an hour of snorkeling on the reef is unnecessary) Tennis court is the only sport facility in the hotel but is not 5 stars worthy (synthetic grass is ripped apart and all lines are either lower than the ground or unglued, making it impossible to have a serious game - they need to fix). Food is either amazingly good and fresh, or a little messy (arugula transforms into mixed greens, asparagus become broccoli... not a big deal, but funny enough) and some menu items are not a good match (they should stick to their strength - simple fresh, local and good ingredients). House wine is limited to one brand (Antares) and the red (merlot or cabernet) is not drinkable... they have a nice cellar and good selection but with ludicrous prices (150 USD for a 25-30$ bottle is a not acceptable). Spa prices are also way too high. No configuration for 2 adults / 2 teenagers in the 2 bedrooms suites... only king beds in them (not sure why this is the case and intended for... two couples sharing a room? Weird). Little things, easily fixable, and they should fix.
Showing reviews 1 - 5 of 25