Dreams Tulum Resort & Spa

AAA Inspector Rating
8.7
Very Good
223 Guest Ratings
Carr Chetumal Puerto Juárez KM 236.7
Tulum, QR 77780- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
4.3
Overall
Room4.4
Bath4.3
Public Areas4.2
AAA Inspector Notes
This family friendly, all-inclusive beachfront resort offers plenty of pools, dining choices, beach activities and a nightly Mayan show. Each guest room has a furnished balcony or patio. The patios even include a hammock to lounge in. Another highlight are the swim out rooms located in the hacienda building. The first-class spa facilities are a must-do indulgence. For those looking to venture outside the resort, it's ideally located just north of the world famous Tulum archaeological ruins. Smoke free premises. 432 units. 2-3 stories, interior/exterior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. 3.7 mi (6 km) n of town, off Mex 307. Carr Chetumal Puerto Juárez KM 236.7 77780.
Pool
outdoor, heated outdoor.
Parking
on-site and valet.
Dining & Entertainment
7 restaurants, full bar, nightclub, entertainment.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, self-propelled boats, scuba diving, snorkeling, tennis, recreation programs, kids club, playground, game room, lawn sports, health club, spa.
Guest Services
valet laundry, luggage security pick-up, airport transportation, room service, child care.

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 223 guests
Showing reviews 1 - 5 of 50
3.0
Anonymous
Poor
07-21-2017
Pros: staff and service
Cons: hotel is in need of maintenance. we changed room 3 times - 2 of which the AC did not work properly. Our family got sick from the constant cold wet air that's being pumped to the room.
4.2
Anonymous
Disappointing
07-12-2017
NOT WORTH IT!!!
Pros: the greeting when we arrived, they did ask about our food allergies often and the rooms were clean.
Cons: The food was below average. We ordered the steak at the Mexican restaurant and it looked like a piece of beef jerky. The black birds were a problem, they were all over the place and the resort did nothing to help with this problem. The entertainment was silly and I felt like it was spring break in college. I didn't not allow our children to go anywhere on the property alone. The drinks were subpar. The servers were not very personable The elevator was tiny and broken most of the time. We had to carry our bags down 3 flights of stairs outside because we didn't want to wait forever for a bellman.
3.3
Anonymous
Poor
07-12-2017
Poor
Pros: The staff was friendly.
Cons: This was one of the worst hotels I have stayed in. It was dirty and smelly and the staff constantly tried to manipulate and lie to you.
10.0
Anonymous
Exceptional
07-10-2017
Beautiful beach front hotel!
Pros: Dreams Tulum went above and beyond to make us feel at home! They were friendly very attentive & never heard a "no" my husband went fishing caught fish & they actually offered to cook it for us they set up a table beach side asked us how we wanted the fish cooked & time. Everything about this hotel was amazing! I can't get over how nice and helpful everyone was! I can't wait to go back! The room was beautiful and I loved how they always kept your refrigerator fully stocked with cold drinks. The food was really good in every restaurant. I truly appreciate everyone that works at Dreams Tulum all the staff are awesome & very friendly always with a smile & ready to help. Family friendly environment my son loved it! This hotel is a must we were close to a lot of attractions & not as much traffic either Tulum town is nearby & super cute!
Cons: We needed to make a reservation for an Asian cuisine restaurant & we didn't get a chance to. Make sure to reserve when checking in.
2.9
Anonymous
Poor
07-10-2017
Terrible, not worth the money.
Pros: I would like to see a cleaner facility, we have roaches in the room and worms in the shower
Cons: Everything
Showing reviews 1 - 5 of 50