Convenient to a shopping mall, restaurants and the river-walk at Waterplace Park, this property offers a lobby bar that's open every evening. Request a room with a view of the State House or view of "Water Fires" along the river held on certain Summer nights, for no additional charge. The exercise room is equipped with state-of-the-art cardio pieces that feature their own individual TVs. The lobby lounge offers a communal table along with other comfortable conversational seating areas.
Smoke free premises. 219 units. 7 stories, interior corridors. Accessibility (Call).
valet and coin laundry, boarding pass kiosk, room service.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 148 guests
Showing reviews 1 - 5 of 50
6.3
Kaiwen
Pleasant
solo traveller
09-18-2016
Pros:
Cons: Wifi is not reliable.
9.6
Jeffrey
Exceptional
family with older children
09-15-2016
Pros: Free WiFi was a pleasant surprise.
Very friendly and helpful front desk staff.
Cons:
9.6
Michael
Exceptional
family with older children
09-11-2016
Pros: Good central location.
Breakfast was good.
Staff very welcoming.
Cons:
9.6
Casey
Exceptional
review category group of friends
09-07-2016
Pros: The bed was amazing. The most comfortable I have ever slept in. The location is very convenient. Would stay here again for sure
Cons: The rate per night was a little more than I wanted to pay, but it was worth it
7.5
Kimberley
Good
family with young children
09-06-2016
Pros: Location. Staff.
Cons: Our room looked over road so a bit noisy with cars motorcycles and police sirens
6.3
Thomas
Pleasant
family with young children
09-01-2016
Pros: Location
Cons: Loud rooms
No real breakfast offered
9.2
Debbie
Wonderful
young couple
08-30-2016
Pros: The decor in hotel was well done- modern and fresh looking. Looked well maintained. Beds very comfy and rooms very spacious. Appreciated small minifridge. Close to mall and restaurants. Bistro great for breakfast in am(didn't eat there later in the day). Hotel parking limited but not expensive.
Cons: Sat afternoon (330pm) noticed bar or restaurant nearby blaring music that could be heard in hotel and this went on for several hours. On top of this music,we realized as we walked to nearby restaurant that a concert had started on an outdoor terrace just behind our hotel. It was heavy metal music and again was blaring. Not my favorite music but thought its early and can't really complain. It stopped after 3 hours and I thought that seemed reasonable but then 30 mins later it started up again until 1040pm. It wasn't just a muffled sound, it was like they were playing just outside my window and after 7+ hrs of booming music I was more than done. It was impossible to sleep and we were traveling with family who had younger kids. I don't blame hotel but I can't understand why the city would allow it. There are 4-5 large hotels in the general vicinity that would be affected. Although I would use Courtyard hotels again , I won't be returning to this hotel or any other in the downtown Providence area.
There was also a lot of general street noise- cars revving their engines and blaring music with windows open at night. Had just spent two nights in downtown Boston and this was noisier.
10.0
James
Exceptional
solo traveller
08-30-2016
Pros: The bed was very comfortable. Lked having a variety of pillows.
Cons:
6.7
Celeste
Pleasant
family with older children
08-29-2016
Pros: Very clean rooms and good location
Cons: NO amenities, parking was too expensive, couldn't get a cup of coffee in the morning, and we couldn't even get a drink at the bar at 10 pm on Friday night.
6.7
In_intira
Pleasant
family with young children
08-29-2016
Pros: Good location
Cons:
5.8
Nanah
Okay
solo traveller
08-24-2016
Pros: The free wifi was great. The location was great.
Cons: *That I reserved a room over a week in advance, called the evening of my reservation to confirm, then was given the wrong room when I arrived/told they had no more rooms. *Paying for parking
*no breakfast included for the price
*not impressed with the interior of the hotel
6.3
Nicole
Pleasant
mature couple
08-23-2016
Pros: The mattress was surprisingly comfortable
Cons: Our bathroom was not as clean as it could have been. Some debris was left on the floor.
7.5
Weekend
Good
family with older children
08-18-2016
Pros: Great location. Very good service. Nice room.
Cons: Beds are too soft so they were uncomfortable. No complimentary coffee in the morning.
Glass of wine at lobby bar area was overpriced at $14/glass.
8.3
Lillian
Very Good
review category group of friends
08-17-2016
Pros: Staff was fantastic, housekeeping will like to get us whatever we needed... Blankets, towels, etc...
Cons: Bathroom in lobby area were locked after 10pm so you had to go back to room if needed.
10.0
Rodney
Exceptional
mature couple
08-16-2016
Pros: Nice location
Cons:
9.2
Qian
Wonderful
family with older children
08-09-2016
Pros: The location and the room , excellent.
Cons: The price was a little bit high.
7.9
Dolores
Good
family with older children
08-02-2016
Pros: The location was very convenient and although parking was too expensive the garage was convenient and the spots were ample. Fitness room was nice. Wifi was easy to access and did not cut out like some hotels. There is free newspaper but this is usually standard in most hotels. I would stay there again.
Cons: These are all minor things and would not prevent me from staying there again. Just things they could improve upon. Room was designed poorly and vanity area was small and cramped. Guests are asked to reuse towels but there are not enough towel racks for towels to hang dry. So you have to get new ones. Cafe was spartan, did not have napkins available you have to ask for them. Including a continental breakfast would have been nice. Parking was ridiculously expensive. Location was very convenient but very noisy at night. Our son was on the pullout and they did not have it prepared for us which would not have been a big deal except for the fact that we got in very late.
9.2
Mike
Wonderful
review category group of friends
07-31-2016
Pros: Convenient location, price reasonable.
Cons: No breakfast option at 6:15 am on Saturday.
9.6
Catherine
Exceptional
mature couple
07-29-2016
Pros: It was a great location downtown close to everything.
Cons: Parking is expensive. When you pay $200+ for a room the parking should be included.
9.6
Mike
Exceptional
young couple
07-26-2016
Pros: Bed was extremely comfortable!
Location is amazing.
Cons:
5.4
Nancy
Fair
family with older children
07-19-2016
Pros: The hotel was fine, but too overpriced.
Cons: The staff at the front desk did not know the area and gave us little information when asked. They gave false info as to saying some place was a short distance to walk and it was not. They told us to go to a place for lunch that did not open until dinner.
6.7
Isabella
Pleasant
family with older children
07-12-2016
Pros: The Location in the City Center. You don't need a car for going into town. Nice view in the capitol. Close to the river. Nice view
Cons: there were no bedlinens for the third bed. Had to go down to the lobby and ask for it.
They charged the breakfast although it was included in the booking price. Had to argue with the desk lady. If on a vacation I want this things to work out and not having to take care myself and arguing about bedlinens.
The desklady was by the way friendly.
6.3
Steven
Pleasant
family with young children
07-12-2016
Pros:
Cons: You have no parking lot. There are no sign that says you will be charged for parking. So at the end of your stay you get a extra bill for parking after I just paid 1500.0 to stay for 5 days with no breakfast no pool. Room is on the smaller side.
7.5
Devorah
Good
solo traveller
07-06-2016
Pros: The website is accurate. The front desk was very quick to take care of my needs. Temperature control in the room is good. Beautiful room with very nice views, spacious bathtub, refrigerator. It is 4 star.
Cons: The cleaning staff did not understand directions. I asked for the pillows to be removed because of my allergies, instead they brought more pillows. The pillow-top bed is too soft for my back.
9.6
Roupina
Exceptional
family with older children
07-05-2016
Pros: Good size room with comfortable bed. Well maintained and cleaned. Good location.
Cons:
6.7
Laura
Pleasant
solo traveller
07-05-2016
Pros: Friendly and helpful staff, clean rooms and conveniently located.
Cons: Fitness room was too small and too crowded and I was not overly impressed with the food offered at the "Bistro".
10.0
Verified Hotel Guest
Exceptional
06-28-2016
Pros: Location. It was very convenient to resturants and proximity to Brown university for field hockey tournament.
Cons: Parking. It was a $20 to park under the hotel in a garage if you did not want access to your car. It costed $26 to park outside the hotel. But, you had access to your car if needed. That was not clear prior to making the reservation.
6.7
Lorraine
Pleasant
mature couple
06-09-2016
Pros: Bed was very comfortable. They were kind enough to allow us late check out
Cons: Too expensive and did not give any breakfast. The staff were not necessarily rude but were not friendly either
7.5
Sandra
Good
review category group of friends
05-31-2016
Pros: The bed was comfy...
Cons: When we checked in, I asked if we could pay separately when we checked out and the girl said we could. Then when we checked out, I was informed that they charged the whole room to my debit card. I didn't have enough in my acct to cover the whole bill, so I was charged a $35 fee to my acct. Was not too happy with that! :(
8.3
Is
Very Good
solo traveller
05-30-2016
Pros: I had a very nice size bedroom, which was well lit, and I could open my windows, which is pretty rare in US.
Cons:
7.5
Janice
Good
solo traveller
05-24-2016
Pros: Location, good food options, shopping etc
Cons: Could not figure out where to park- ended up at Biltmore parking garage. It was a madhouse at the entrance to the hotel with graduations going on but there was no signage on parking.
7.1
Peter
Good
family with older children
05-24-2016
Pros:
Cons: Price was high but it was college week I understand
9.2
Beth
Wonderful
solo traveller
05-23-2016
Pros: bed - extremely comfortable
room was spacious
breakfast was great
Cons: parking was not close
parking was expensive
8.3
Ayse
Very Good
solo traveller
05-15-2016
Pros: Location
Cons: there isno breakfast. Only starbucks and that is not 24 hours. Or at least that is not 18 hours.
6.7
Altamiro
Pleasant
solo traveller
05-02-2016
Pros: Location and the soft bed!
Cons: I stayed in a noisy room close to a elevation door (people chatting, doors opening and closing). Why these hotels still build rooms so close to elevators?
5.8
Kochan
Okay
mature couple
05-02-2016
Pros:
Cons: Poor sound insulation for noise from street at night!
Can not sleep well!
5.0
Peter
Fair
Family with Young Children
04-30-2016
Pros:
Cons: Still fighting a $20 and a $50 additional charge to my credit card. Person on phone says it was state & local tax. I paid that when I booked.
10.0
Tanya
Exceptional
solo traveller
04-26-2016
Pros: awesome location!
Cons:
7.9
Lmolinacamarasa
Good
mature couple
04-23-2016
Pros: Location is perfect and the bed amazing. Very clean.
Cons: In my opinion is too expensive for a standard room. Parking is not included. In the park in front of us they were doing something with a helicopter from early morning and the sound was terrible. Hours and hours hearing that. I got headache and couldn't rest. I think the hotel need to let the clients know events like this. I had chosen other day to go and spend my money worthly.
10.0
Fabriccio
Exceptional
family with older children
04-19-2016
Pros: location and staff
Cons:
9.6
Foster
Exceptional
mature couple
04-19-2016
Pros: Lovely, well appointed rooms. Great staff. Very close to almost any points of interest downtown.
Cons: For the price, it would have seemed that parking would be included. Parking is $20.
8.3
Mike
Very Good
young couple
04-13-2016
Pros: Cloud-like bed. Great location for downcity exploration.
Cons: Parking was NOT included... Added $20 for the night.
10.0
Gustavo
Exceptional
review category group of friends
04-07-2016
Pros: the room size! and the vew was great! all clean!
Cons:
9.0
Verified Hotel Guest
Wonderful
Business Traveler
04-03-2016
Pros: The lobby is inviting & modern, with many options for seating, snacks, meals, & drinks. The reception agents were each one friendlier than the next and helpful. The room was extremely clean & comfortable. Free internet. Great work space & seating options.
Cons: Be aware that the parking in the garage beneath the hotel (Union Street) though safe and simple, is not free. It is also not a set rate unless you pay at the hotel desk. Make sure you pay at the desk! No continental breakfast, but 2 Starbucks close by.
8.3
Andrew
Very Good
young couple
03-29-2016
Pros: Room was spacious and overlooked the state house and pond
Cons: There was a helicopter working from 7am though the afternoon. I wasn't able to sleep in whatsoever
10.0
Jeff
Exceptional
solo traveller
03-29-2016
Pros: Great service. Front desk was extremely friendly and provided great recommendations about restaurants nearby. I would definitely return for a longer stay. Kudos to your team there!
Cons: That I couldn't stay longer!
10.0
Jeffrey
Exceptional
solo traveller
03-26-2016
Pros: Great location. Nice room. Comfortable bed.
Cons: Shower could use an update.
8.8
Jialu
Excellent
young couple
03-15-2016
Pros: Great location. nice room.
Cons: A little overpriced.
8.3
Linda
Very Good
family with young children
02-21-2016
Pros:
Cons: Wish there was a contential breakfast
7.1
Amanda
Good
family with young children
02-20-2016
Pros:
Cons: The pull out couch was really only big enough for 1 person. We booked the room for 4 people and were told the king bed and pull out couch would be plenty of room. When we arrived the room only had a cot and no pull out couch. It was not enough for all of us to sleep so they switched us to a room with a pull out couch. The couch was so small it barely fit my 2 children. Thank goodness they are small but honestly it was not enough room for all of us and they should not have booked the room for 4 people.
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