Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Convenient to a shopping mall, restaurants and the river-walk at Waterplace Park, this property offers a lobby bar that's open every evening. Request a room with a view of the State House or view of "Water Fires" along the river held on certain Summer nights, for no additional charge. The exercise room is equipped with state-of-the-art cardio pieces that feature their own individual TVs. The lobby lounge offers a communal table along with other comfortable conversational seating areas.
Smoke free premises. 219 units. 7 stories, interior corridors. Accessibility (Call).
Pros: Staff was great about giving us 3 rooms together on same floor
Cons: Sadly the hotel doesn't have control over very inconsiderate guests. At 3:45 am a whole group arrived and were talking in full voice in the hall ways. Banging doors and loud conversation in their rooms for about 1 hour!
10.0
Anonymous
Exceptional
08-11-2017
It's a great place and great location
Pros: Location Staff too
Cons: No pool
8.0
Anonymous
Very Good
08-11-2017
Pros: Great location!!!
Cons: Front desk staff was lacking skills, not very friendly or competent.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Just about everything - loved the price, loved the downtown location and warm welcome we received late on Christmas Day, the decor was modern and hip without being silly.
Cons: Can't think of one negative thing.
8.0
Anonymous
Very Good
08-11-2017
Pros: Friendly staff, nice lounge area
Cons: Sink was outside of the bathroom, an added 20 to 26 a night for parking..
9.0
Anonymous
Wonderful
08-11-2017
Pros: The lobby is inviting & modern, with many options for seating, snacks, meals, & drinks. The reception agents were each one friendlier than the next and helpful. The room was extremely clean & comfortable. Free internet. Great work space & seating options.
Cons: Be aware that the parking in the garage beneath the hotel (Union Street) though safe and simple, is not free. It is also not a set rate unless you pay at the hotel desk. Make sure you pay at the desk! No continental breakfast, but 2 Starbucks close by.
5.0
Anonymous
Fair
08-11-2017
Pros:
Cons: Still fighting a $20 and a $50 additional charge to my credit card. Person on phone says it was state & local tax. I paid that when I booked.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great hotel! Great location!
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: The location is fabulous. Very central. Once we parked the car, we didn't need to take it out again. Room was clean, love the Paul Mitchell products.
Cons: Street noise is very loud. We requested a change of room because of this and they did move us but at night the sirens and cars were still really annoying. I don't know if they have quiet rooms.
10.0
Anonymous
Exceptional
08-11-2017
Pros: location, courteous staff
Cons: Would have liked some sort of continental breakfast.
6.0
Anonymous
Pleasant
08-11-2017
Pros: I really enjoyed the room we had, 239, on the corner with great views and plenty of space. I would book this room in particular again.
Cons: Pictures and description of Hotel showed and stated Pool on site. We planned an afternoon for children at the pool. I was quite disappointed to discover no pool. Hotel staff was not accommodating in this area. BIG disappointment.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The view
Cons: Parking
6.0
Anonymous
Pleasant
08-11-2017
Pros: The room was very clean and very comfortable.
Cons: the description is misleading...the hotel information lists FREE self parking. I chose this hotel for this purpose. When I checked in the front desk person said, "No we don't offer that" At bistro there was hair in my food.
9.0
Anonymous
Wonderful
08-11-2017
Pros:
Cons: The road noise!!! It was so loud at times I thought some one might be parking in our hotel room. Speaking of parking the hotel charges $26 a night for parking and across the street it's free.
7.0
Anonymous
Good
08-11-2017
Pros: location was great. It had parking available.
Cons: Had to pay $20 for parking. Didn't appreciate the wake up call we got at 6 am that we did not request!!
6.7
Anonymous
Pleasant
05-02-2016
Pleasant
Pros: Location and the soft bed!
Cons: I stayed in a noisy room close to a elevation door (people chatting, doors opening and closing). Why these hotels still build rooms so close to elevators?
5.8
Anonymous
Okay
05-02-2016
Nice location, room is ok.
Pros:
Cons: Poor sound insulation for noise from street at night!
Can not sleep well!
10.0
Anonymous
Exceptional
04-26-2016
Exceptional
Pros: awesome location!
Cons:
7.9
Anonymous
Good
04-23-2016
Nice location and clean.
Pros: Location is perfect and the bed amazing. Very clean.
Cons: In my opinion is too expensive for a standard room. Parking is not included. In the park in front of us they were doing something with a helicopter from early morning and the sound was terrible. Hours and hours hearing that. I got headache and couldn't rest. I think the hotel need to let the clients know events like this. I had chosen other day to go and spend my money worthly.
10.0
Anonymous
Exceptional
04-19-2016
Exceptional
Pros: location and staff
Cons:
9.6
Anonymous
Exceptional
04-19-2016
Great time and great stay.
Pros: Lovely, well appointed rooms. Great staff. Very close to almost any points of interest downtown.
Cons: For the price, it would have seemed that parking would be included. Parking is $20.
8.3
Anonymous
Very Good
04-13-2016
Very good
Pros: Cloud-like bed. Great location for downcity exploration.
Cons: Parking was NOT included... Added $20 for the night.
10.0
Anonymous
Exceptional
04-07-2016
Great Price and Great Vew!
Pros: the room size! and the vew was great! all clean!
Cons:
8.3
Anonymous
Very Good
03-29-2016
Very good
Pros: Room was spacious and overlooked the state house and pond
Cons: There was a helicopter working from 7am though the afternoon. I wasn't able to sleep in whatsoever
10.0
Anonymous
Exceptional
03-29-2016
Excellent staff and hotel!!
Pros: Great service. Front desk was extremely friendly and provided great recommendations about restaurants nearby. I would definitely return for a longer stay. Kudos to your team there!
Cons: That I couldn't stay longer!
10.0
Anonymous
Exceptional
03-26-2016
Nice property in a great...
Pros: Great location. Nice room. Comfortable bed.
Cons: Shower could use an update.
8.8
Anonymous
Excellent
03-15-2016
Fabulous
Pros: Great location. nice room.
Cons: A little overpriced.
8.3
Anonymous
Very Good
02-21-2016
Very good
Pros:
Cons: Wish there was a contential breakfast
7.1
Anonymous
Good
02-20-2016
Room too small for 4...
Pros:
Cons: The pull out couch was really only big enough for 1 person. We booked the room for 4 people and were told the king bed and pull out couch would be plenty of room. When we arrived the room only had a cot and no pull out couch. It was not enough for all of us to sleep so they switched us to a room with a pull out couch. The couch was so small it barely fit my 2 children. Thank goodness they are small but honestly it was not enough room for all of us and they should not have booked the room for 4 people.
10.0
Anonymous
Exceptional
02-16-2016
Exceptional
Pros: Location, staff very helpful
Cons:
8.8
Anonymous
Excellent
01-26-2016
Hotel in great location!
Pros: Stayed for my daughters cheer competition held at convention center. Loved that hotel was really close, less then 5 min walk to center and Providence Mall.
Really clean room.
Cons: I think hotel guests should have FREE parking. Paying $26 a day was expensive.
Also wish there was free coffee or breakfast in the AM.
10.0
Anonymous
Exceptional
12-20-2015
Amazing view!!!
Pros: Location was great! Awesome view :)
Cons: Stuck in traffic for parking
5.4
Anonymous
Fair
12-03-2015
Business stay of 3 days.
Pros: Lokatie
Cons: Breakfast facility poor, and disappointing price/quality.
10.0
Anonymous
Exceptional
11-29-2015
perfect location
Pros: location
Cons: uber and taxis not knowing how to get to the main enterance
9.2
Anonymous
Wonderful
11-17-2015
Great stay in the heart...
Pros: The location in Providence is wonderful, a short walk from anywhere in downtown. The room was nice, though we didn't spend much time. I liked that check out wasn't until 12:00.
Cons: n/a
9.6
Anonymous
Exceptional
11-14-2015
Exceptional
Pros: I like the location
Cons: Too much money
7.1
Anonymous
Good
10-13-2015
Great location
Pros: Convenient location
Cons: The bed was too soft
9.6
Anonymous
Exceptional
10-13-2015
Fantastic to stay n play.
Pros: I love staying here when I visit my niece at college, it's close to everything. Within walking distance of Mall,Restaurants, Little Italy etc..
Cons: I don't like that there is no sidewalk on the walk up to the front of Hotel.
7.9
Anonymous
Good
10-13-2015
Good
Pros:
Cons: Parking was overpriced.
10.0
Anonymous
Exceptional
10-09-2015
relaxing, comfortable
Pros: staff, facilities, location
Cons:
5.4
Anonymous
Fair
09-29-2015
noisy.
Pros:
Cons: Stayed at hotel on the 6th floor ans all you hear is cars the background. You open up the curtain and the main highway is your view.
10.0
Anonymous
Exceptional
09-17-2015
clean, friendly people, great location
Pros: location in downtown Providence.
Cons:
9.6
Anonymous
Exceptional
09-15-2015
Exceptional
Pros: The room was great! Love the Eco Smart pillows!
Cons: I miss your pool! It was lost during the renovations. We most likely will be staying at the other Mariott because we love the water.
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