Providence Marriott Downtown

AAA Inspector Rating
8.7
Very Good
159 Guest Ratings
1 Orms St
Providence, RI 02904- Map It
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Photos
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AAA Inspector Rating Details (scale 1-5)
3.3
Overall
Room3.4
Bath3.0
Public Areas3.5
AAA Inspector Notes
Guest rooms feature a white duvet bedding package, spa quality bath amenities, and a large desk with an ergonomic chair. In summer months, the outdoor courtyard is a popular place to relax on modern loungers and chairs, especially at night when the multiple fire pits are roaring. The exercise room features plenty of cardio equipment with their own individual TVs. Smoke free premises. 351 units. 5-6 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-95 exit 23 to state offices. 1 Orms St 02904.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® points when booking AAA rates!
Eco Certification
The Rhode Island Hospitality Green Certification Program recognizes hospitality businesses that follow green performance standards and best management practices.
Pool
heated outdoor, heated indoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, high-speed Internet, wireless Internet. Some: microwaves.
Sports & Recreation
hot tub, exercise room, spa.
Guest Services
valet laundry, room service, area transportation-within 2 mi.
Terms
check-in 4 pm, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 159 guests
Showing reviews 1 - 5 of 50
5.8
Verified AAA Guest
Okay
Family w/Children
11-16-2016
I was very angry! I never complain but I thought I was staying at the Providence Marriott downtown. That is how they advertise it which is false advertising, wrong, unethical, and a bad way to do business! I went to the Marriott downtown and they told me that was not the hotel. What do you mean? It states downtown? The girl said Oh, alot of people make that mistake. No, its not their mistake because you state this hotel is downtown. What are people out of state suppose to think? The ONLY reason I reluctantly paid $600 for a 2 day stay was because it was downtown. I could walk to mall etc. This hotel was off the beaten path, not worth the money, not in a great area because they had security circling the building at night, rooms not great/updated-at least the one I stayed at. No one at both hotels did anything for me. They tried to justify my situation which they couldn't. They had a shuttle every 1/2 to bring you downtown.....hello...that means you are not downtown! Not right when the Marriott actually has a hotel downtown. I feel I was "duped" and overpaid. I was mad because it was inconvenient. I missed the shuttle and had to take uber. This stay changed my mind about the Marriott as a business and I feel they lure people in and charge them top dollar which is wrong, unethical, and false advertising. If you are going to stay downtown and decide to spend the money, stay at the Omni. It connects to the mall, donkin donuts center, its nice and they are an ethical company.
Pros:
Cons: I was very angry! I never complain but I thought I was staying at the Providence Marriott downtown. That is how they advertise it which is false advertising, wrong, unethical, and a bad way to do business! I went to the Marriott downtown and they told me that was not the hotel. What do you mean? It states downtown? The girl said Oh, alot of people make that mistake. No, its not their mistake because you state this hotel is downtown. What are people out of state suppose to think? The ONLY reason I reluctantly paid $600 for a 2 day stay was because it was downtown. I could walk to mall etc. This hotel was off the beaten path, not worth the money, not in a great area because they had security circling the building at night, rooms not great/updated-at least the one I stayed at. No one at both hotels did anything for me. They tried to justify my situation which they couldn't. They had a shuttle every 1/2 to bring you downtown.....hello...that means you are not downtown! Not right when the Marriott actually has a hotel downtown. I feel I was "duped" and overpaid. I was mad because it was inconvenient. I missed the shuttle and had to take uber. This stay changed my mind about the Marriott as a business and I feel they lure people in and charge them top dollar which is wrong, unethical, and false advertising. If you are going to stay downtown and decide to spend the money, stay at the Omni. It connects to the mall, donkin donuts center, its nice, and they are an ethical company.
6.3
David
Pleasant
young couple
05-22-2017
Pros:
Cons: No hot water!
5.8
Claire
Okay
young couple
05-14-2017
Pros: The location is great, right in downtown Providence. There are a lot of amenities on site - restaurant, bar, salon, swim out pool, and spa. Could be a gorgeous hotel if it was better taken care of and better run. The young lady at the front desk was very gracious when we complained about lack of hot water and no breakfast. She provided a discount on the rate to help compensate for the deficiencies.
Cons: There was no hot water in the shower. Breakfast was included in the rate. When we arrived at the buffet breakfast at 9:30 we were told that breakfast was closing at 10 am and that they would not be able to accommodate us. The breakfast was a buffet and over half the tables in the restaurant were empty. We then overheard numerous other guests inquiring about breakfast who were complaining that they had been on the waiting list for over an hour. One poor family with four young children were turned away hungry Rooms needed updating. Bubbling rusty paint in the bathroom.
9.6
Joseph
Exceptional
family with young children
05-14-2017
Pros: SThe staff was extremely friendly and helpful. Very nice hotel.
Cons: While the staff (as limited as it was) was very good, they could use a few more people to wait on tables in the dining room, as the shortage of staff created a long time in serving.
10.0
Sam
Exceptional
young couple
05-07-2017
Pros: Everything was fine
Cons: Nothing
Showing reviews 1 - 5 of 50