Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Part of the massive El Cid Resort Complex, this mid-level high-rise property offers a huge lobby and ample public areas. Rooms have gorgeous pool and beach views.
500 units. 4-15 stories, interior corridors.
location of the hotel was great. Also, great pools. However, we would not go back. there was tight control over everything, which makes it less relaxing. Had to wear a bracelet, sign papers for tv remote and towels and keys. fines were imposed if you loose anything
Pros: The swimming pools and the location of the hotel. The beach was great for swimming
Cons: hotel did not honor free internet. Food was not great. there was tight control over everything, which makes it less relaxing. Had to wear a bracelet, sign papers for tv remote and towels and keys. fines if you loose anything
Pros: The pools are beautiful and very well kept. The beach is beautiful and I will miss it! The hotel is beautiful and our room, although older, was very nice. The little maid (5' tall and about 85 lbs.!) was very efficient.
Cons: We liked mostly everything with the exception of the "time sharers" in the hotel. They called constantly inviting us to their meetings. Even after telling them NO, they would call again!
Pros: i liked the beach area and the ocean view.
Cons: no refrigerator in the room, sometimes there was no ice on ice machine
Pros: The staff was great.
Cons: Smoking - every morning I woke up to smoke at 7:15 - it ruined things for me and hurt my lungs by the end of the trip. The food was less than average.
Pros: A different variety of the buffets each day. A good open choice on restaurants on the all included. Staff is very attentive. It being our first time its a place that we will keep in mind the next time we visit. We had an excellent room location, close to everything we needed.
Cons: The ac in our room was not cooling much as we would like.
Could be good, awful service
Pros: Nice pool, decent prices for food and beer inside the hotel even when in "European package"
Cons: The charge extra for kids even when having. 2 double beds available, we were 2 adults and 2 kids , Staff charge me twice for the stay! They could not credit the charge into my credit card and they gave me back cash and I had to go to the bank awful service after waiting for 30 min on check out .
I had no idea about their packages and clearly they had no idea how he online booking works, this was vet annoying!
Pros: The location in the Gold Zone was convenient. The beach area is pretty.
Cons: But the noise from the bars was overwhelmingly loud. The room was ugly - no decor what so ever.